Matthews Lake Tours and Activities

The service is fantastic as is the location. It is my hotel of choice.

Very neat hotel! Great to stay at travel!

I confess that I almost canceled this reservation days before arriving at the hotel based on the service I received online from the team. Let me explain: we have a 1-year-old baby and it was essential to have a crib in the room. The ad said it was available, but when I sent a message to the hotel, the response was always standard: they have it but don't guarantee it will be available on the day. A perfect response to make a mother worry even more considering that we would be living in chaos for 5 nights. It looked like I was talking to some robot instead of a human being. Anyway, considering it was a Hilton hotel, I gave it a vote of confidence and kept the reservation. Upon arrival, I was surprised by the staff at the reception who were super nice and put us in a quiet room as requested, and said that the crib would be delivered in a few moments. The room had a perfect size and also had a microwave, dishwasher, minibar, and a sink. Perfect for taking out food and eating in the room if needed. The location is amazing: two blocks away from Times Square, with a lot of great options of food, and tourist attractions. Well, not everything is perfect and I have to be honest: 1. The bed linen smells like wet dog. You know when they wash it and it doesn't dry well? So, imagine sleeping with that smell! 2. The sofa bed in the room also smelled really bad. 3. The elevator is a mess: if you have an appointment, leave about 15 minutes early.