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"Rooms were superior Casino wasn't the greatest. No table gamea"

"Upon arrival, my husband gave me a look that said, “What did you book us” I’m not picky if a hotel is clean, safe, smells good, and the rooms are maintained, I’m happy. With a 7.8 rating, I figured we’d be fine. Check-in was...meh. The lobby was cluttered with boxes and bins, clearly being used as storage. The woman at the desk was polite but overworked—no smile, just business. We got one key on a sticky note and directions to the next building. Driving around, it was clear the property was poorly maintained. Broken or bent window screens, uneven asphalt, and what appeared to be permanent campers gave a rough first impression. Walking toward the side entrance, I joked about the lock—and unsurprisingly, it was broken. The hotel is pet-friendly, and the odor was evident inside. The pool was closed, and what I glimpsed looked dirty and neglected. Hallways were dirty, stairs had ripped carpet creating tripping hazards, and leaves and grass littered the floors. The room itself appeared clean but smelled strongly of bleach, good thing the windows opened. The bed linens seemed fine, but I dared not look under the linens, the bathroom mostly clean but with a stray ball of dog fur and a hanging dirty towel. Missing amenities included a TV remote, hair dryer, and ironing board. A stove was present but non-functional. Despite a quiet night and decent sleep, overall, the property felt poorly maintained, with nice but questionable people walking around. I would not stay here again."

"Our 2 day stay here was rough. The biggest disappointment was the hot tub, which was out of use due to chemical problems. While I know this happens, I had called the day prior to our stay (as I was making the reservation) and the staff lied to me, saying that it was open. (We later learned it had been closed for over a week already.) The pool room was very cold, as was the water. No water fun for a stay that was literally scheduled for water fun. We had a suite (door between 2 sleeping spaces) and the heater in the 2nd room didn't work and kept tripping the breaker. It was FREEZing! The alarm woke us up at 6am (even though we had not set it) and there was tape on the ceiling/walls (left from some party, probably?)"

"We loved our stay at Black Hawk. The staff was very accommodating and the space was like stepping back in time. Wonderful"

"Loved the breakfast"

"My only thing was bathtub is slippery needs bath mat or something I used a hand towel to prevent myself from a fall."

"Super clean room and the breakfast food was so good, there’s a lot of food option."

"Very nice"

"The breakfast area was not clean and some of the hot food looked like it was left over from the weekend. It was not up to the usual standards of this hotel chain."