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Reviews of Palm Appart Club Marrakech

4 out of 5
Palm Appart Club Marrakech
Avenue du 7ème Art, Zone Touristique Agdal, Marrakech

Reviews

7.0

Good

Rating 10 - Excellent. 32 out of 145 reviews" "
Rating 8 - Good. 55 out of 145 reviews" "
Rating 6 - Okay. 27 out of 145 reviews" "
Rating 4 - Poor. 11 out of 145 reviews" "
Rating 2 - Terrible. 20 out of 145 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Neil

10/10 Excellent

fadwa

Stayed 2 nights in Oct 2022

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 5 nights in Oct 2018

8/10 Good

Ali

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 5 nights in Jul 2018

10/10 Excellent

Riaz, Weston Super Mare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An ideal aparthotel for a family
This has been the best aparthotel for us. The apartment was spacious and ideally located, with a shopping mall just across the road where you could get all groceries from the superstore and also has Burger King, Pizza Hut, Dominos. The hotel staff was amazing, and contrary to other reviews we had no issues with check in. My only gripe is lack of a microwave and toaster in the kitchen; the latter are really essential in a kitchen.
Stayed 7 nights in Jun 2018
Response from Salma RD, Marketing & Communication Manager on 7 Jul 2018
Dear Guest, thank you for taking the time to review Palm Appart Club Marrakech. I am glad to hear that you enjoyed the hotel , it's central location and it's facilities. We hope to welcome you again soon. Best regards.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Staff people are so rude. The Rooms Are so dirty, No towels, no soap, no shampoo. They turn off the lights on the hall ways at nigh and you won't even see where you step in. I found a dirty diaper in the room. When I asked for towels they were so rude and it took them 4 hours to bring them to me to the room. The kitchen was not well equipped! Anyway! I won't recommend this place to anyone.
Stayed 2 nights in Jun 2018
Response from Salma RD, Marketing & Communication Manager on 7 Jul 2018
Dear Guest, thank you for taking the time to review Palm Appart Club Marrakech. I am sorry to hear that your stay with us didn't meet your expectations. We hope to welcome you again soon , so you can change your mind about our Hotel. Best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palm Appart
Nice Apartment, some rooms are not so accommodating to charge anything as ther are no sockets , unless you unplug the Tv. I will say the staffs makes the experience great. Lovely receptionist especially (Amal) made things easy and had great recommendations of place to visit and was very helpful .
Stayed 5 nights in May 2018
Response from Palm Appart Club RP on 6 Jun 2018
Dear Guest, thank you very much for taking the time to review Palm Appart Club Marrakech. I am glad to hear that you enjoyed the hotel. We hope to welcome you again soon. Regards.

6/10 Okay

A, U.K.

Liked: Staff & service
Disliked: Cleanliness
Checked us in early which was good. Room smelled strongly of chlorine. The interior of the rooms and furnishings are very dated. Walls were dirty. No soap in toilet. No washing facility in toilet.
Stayed 3 nights in May 2018
Response from PalmAppartRP on 17 May 2018
Dear guest, I am glad that you were satisfied with the front desk service. Please, excuse us for the chlorine smell in the room, I am going to tell it to the related department to fix the problem. As an apart hotel, we actually do not provide soap but there is a mall and a grocery store facing Palm Appart, where you can buy everything you need. It would be a pleasure to host you back soon. Kind regards.

6/10 Okay

Gilla

Response from PalmAppartRP on 14 May 2018
Dear guest, Thank you for reviewing Palm Appart Club. I hope that you enjoyed your stay. Kind regards

10/10 Excellent

sonia, london

Liked: Staff & service, property conditions & facilities, room comfort
Amazing staff
The staff at palm appart are amazing, especially the manager slim, they made our stay memorable and if we do goi back to Marrakech, we will definitely be staying there. The manager made us feel at home and helped us so much with transport and gave us a lot of info about Marrakech, I cannot recommend them enough!! Absolutely amazing!
Stayed 6 nights in Apr 2018
Response from PalmAppartRP on 3 May 2018
Dear Sonia, It is a real pleasure to read your review. I am glad that you had a great stay at Palm Appart Club and that you felt well welcomed. Thank you for the recommandation ! I hope that we will have the pleasure to welcome you back soon. Kind regards

8/10 Good

Muhammed

Liked: Staff & service
Disliked: Cleanliness
Sofas dirty kitchen need attension
Response from PalmAppartRP on 13 Apr 2018
Dear guest, Thank you for reviewing Palm Appart Club. Please, notice that we provide the daily equipment in the kitchen but you can ask to the houwekeeper for more specific equipment. Beside that, I hope that your stay over here was great. Kind regards

8/10 Good

Amine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marakech palm apartment in Morocco
The place was great and a lots of space with 2 balconies. The pool was awesome with no issues. Plan to bring food and drinks because there is none at the apartment and you have to go out or go next door to get it. Overall nice, clean and quiet place!
Response from PalmAppartRP on 10 Apr 2018
Dear Amine, Thank you for this nice review. I am thrilled that you had a great stay at Palm Appart Club. The appartments all have a kitchenette so you can either cook after shopping what you need at the grocery store which is in the mall in front of Palm Appat Club, or get food at the mall or at Palm Plaza Hotel & Spa. It would be a pleasure to host you back. Kind regards

2/10 Terrible

Jamie, Leicester, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite hotel but no room cleaning
Hotel looks great from outside, opposite a mall and one of the best nightclubs behind (club 555). Hotel manager Slim and reception staff very friendly and helpful However the hotel services were rubbish. There's no daily clean and the cleaners take the towels in the morning around 11am without replacing them and after speaking with the cleaners and reception 5 times they give it (around 4hours after they take it). Happen to us all three days of the stay. The hotel pool was not switched on so we had to use the neighbour hotel pool. There's no mat for the bathroom so we used a towel. Because we put the towel on the bathroom floor we got charged 100Dhs and the manager was reluctant to waive this even though he knew the situation with the towels. There's also no amneties in the room such as shampoo or soap
Stayed 3 nights in Feb 2018
Response from Public Relations on 16 Mar 2018
Dear guest, I first want to thank you for sharing your opinion about the Palm Appart Club. I also want to apologize for all the inconveniences you met about the housekeeping service et the absence of bathroom mat. Please, be sure that all your comments will be sent to the related departments to improve our services. Kind regards.

8/10 Good

Fahad , Halifax

Liked: Cleanliness, staff & service
Close to airport
Next to Al Mazar mall and 10 minutes to airport. Swimming pool was out of use. Had a 2 bedroom apartment, one of the rooms had no wardrobe
Stayed 4 nights in Feb 2018
Response from Public Relations on 19 Mar 2018
Dear Guest, Thank you for reviewing Palm Appart Club Marrakech. Actually the pool is out of use because the winter climate, please excuse us for this inconvenience. We are glad that your overall stay went well. We would be please to receive you back. Kind regards.

10/10 Excellent

Radoslaw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018
Response from PalmPlazaRP on 11 Apr 2018
Cher client, Merci d'avoir pris le temps de noter le Palm Plaza Hôtel & Spa. Cordialement

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Absolute disrespect for foreign travellers
Our trip started off with the receptionist trying to extort us extra when we were in the check in process, they then realized that we were Arabic speakers and did not want to charge us the extra which they were claiming from the start, the price advised on here will be considerably different to what they want to charge you. They will not let you check in until all payments have not been made, they will also charge you city tax which should be included on her but they will add this onto the total. The accommodation was then served with rude and arrogant staff from security and receptionists to thieving cleaners. One word for this accommodation is disgraceful. If you are from the UK and have 3 apartments here between 6 people which could sleep 5 in each room will not allow you to bring friends over, they will disrespect your guests and forcefully escort them out of the building. Day staff will advise one thing and night staff will be the opposite. while you are advised no guest allowed, you will see guests that are locals being checked in and an hour later they are discussing its okay to bring guests over with the this not being a problem. The third time we stayed here we thought it was great at 1st however this time they were not the same staff and was a complete embarrassment. Will not recommend this place to anyone unless you would like to be extorted and disrespected by the staff here. Just to finish up, they tried charging city tax again at the check out which we refused!!
Stayed 3 nights in Jan 2018
Response from PalmAppartRP on 20 Mar 2018
Dear guest, We are sorry that your stay at the Palm Appart Club was not as great as you expected. But, we can't go above the law. Unfortunately, you'll face the same problem everywhere in Morocco as bringing people (with who you have no official relationship) into an apartment is prohibited by the Moroccan authorities. About the city tax, you should know that it is asked in every apart-hotel and hotel in Morocco. Kind regards.

6/10 Okay

gman, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel right opposite almazar mall
Very convenient mall opposite hotel with everything needed for your whole stay rooms are very good value for money especially the senior apartment, only problem is WiFi but that’s not included in the price even tho we had WiFi availabile because we were near to the lobby
Stayed 6 nights in Jan 2018

8/10 Good

Mohammad

Liked: Staff & service, property conditions & facilities, room comfort
very nice place
was great place to stay with very good staff Sam was very helpful
Stayed 5 nights in Dec 2017

6/10 Okay

Hira

Liked: Room comfort
Disliked: Staff & service
Average
Good location. the apartment was big and spacious but we reached at night and no toilet rolls and soap or hand-wash was provided. We had to rush to nearby carrefour to get the basic necessities. There was no hairdryer and no option to rent the out. No option to rent iron either! The kitchen had basic plates and glasses and a frying pan. No electric kettle or microwave! We were provided fresh towels daily but the room wasn't cleaned as we were told it will be cleaned on alternate days. On the 3rd day we had to remind them for cleaning and it was cleaned on the 4th day (toilets didn't look like they were cleaned though). We had breakfast at the palm plaza hotel next door, however we found the breakfast was too expensive. Overall the hotel ambience and outdoors was very good.
Stayed 7 nights in Dec 2017

4/10 Poor

saqib, Manchester

Nice location
Good apparyment hotel in excellent location. However we were badly let down by a room above a shisha resturnat whicj played lod mysic until 2am making it imposible to sleep until it stopped. The place has big room but could do with some refreshing and find a solutoon to this load resturant or restict the loud music to be not played after11pm atleast to leave some preace for rooms above
Stayed 1 night in Dec 2017

6/10 Okay

Nathaniel

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Ok but not British 4 star standards
Hotel is in a great location for tourist. Mall opposite with plenty of amenities. Hotel is ok but ruff around the edges. Needs some electrical work done. Most plug sockets didn’t work and we’re hanging off the wall. Some with exposed wires! I am a late riser but my room wasn’t cleaned once for the week I was out there. Maids left some clean towels three times. Room was very cold and the air con didn’t blow hot air even though I had it in 30 degrees Celsius. No fridge in room so couldn’t keep drinks or food cold. One night woke up thirsty , went to the front desk to ask for room service or a bar and was told I would have to go to another hotel to get a drink. There wasn’t even water on site. My traveling companion couldn’t make the trip but I was told I would still have to pay there city tax even though they were not in the country. I travel all over the world and have stayed in all types of hotels. This hotel needs a expert to come and rectify all the problems addressed.
Stayed 7 nights in Dec 2017

8/10 Good

Tazeela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2017

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple but honest review.
Stayed for 3 nights for work. Initially thought I booked a hotel room and was surprised that I had booked a full apartment for myself. Very clean. Staff very friendly. Air-conditioned. Huge bed. Huge swimming pool in the compound as well, garden very well-maintianed. Literally across a mall, convenient for supermarket shopping or lunch/dinner.
Stayed 3 nights in Nov 2017

10/10 Excellent

waqar, Blackburn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice pool
It was very good. Very good price.only 10 minutes drive to bid square. Next to a mall.
Stayed 7 nights in Oct 2017
Response from Salma RD, Marketing & Communication Manager on 19 Oct 2017
Dear Guest, Thank you for taking the time and expressing your comments about your recent stay with us. We are happy to hear that you enjoyed the central location of the hotel . We hope to welcome you back on your next visit to the lovely city of Marrakech. Best regards.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
good
Nice hotel friendly staff and a large shopping mall across the road....
Stayed 7 nights in Aug 2017
Dear guest, thank you very much for taking the time to review our property. I am thrilled to hear that your enjoyed your stay with us. We are looking forward to welcome you again soon. Best regards

4/10 Poor

François, Jersey City, NJ

Disliked: Room comfort
It is not really a hotel
We were there only for one night during an overnight lay-out during a flight back from France to the US. We arrived very late in the evening. Travelling with 3 young kids, we were disapointed by the time it took us to check-in. But the fact there was no crib available at all for the baby and no soap provided in the room was the real issue. It looks more like some kind of long stay hotel than the regular one we needed.
Stayed 1 night in Aug 2017
Response from Salma R , Marketing & Communication Manager on 13 Sept 2017
Dear François, thank you for taking the time to review Palm Appart Club Marrakech. We are sorry for all the inconvenience. We hope to welcome you again soon. Sincerely Yours

10/10 Excellent

Nashrin, uk

Liked: Staff & service, property conditions & facilities, room comfort
Nice pool
Nice big pool and massive room. We had the 2 bed superior apartment. Fully aircon and pool view balconies. Good size kitchen and English channels on the tv too. Opposite al mazar shopping mall which has Burger King, Pizza Hut and domino pizza. Only drawback is no wifi in the room.
Stayed 7 nights in Jul 2017
Response from Salma Raoud, Marketing & Communication Manager on 5 Sept 2017
Dear Nashrin, thank you very much for taking the time to review our property. It is always heartwarming to hear that our property is appreciated thanks to its swimming pool, and its location in the heart of the city close to every commodities. We hope to welcome you again soon. Best regards

10/10 Excellent

Malika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2017
Chère Malika, merci d'avoir pris le temps de laisser un commentaire sur notre établissement. Nous espérons vous recevoir très prochainement. Sincères salutations.

2/10 Terrible

N, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not stay again
Not a great place to stay, staff don't care, there were 3 of us staying in a 2 bed apartment- no towels when we arrived after asking 4 times and 3 hours later they only brought 2, they refused to give us a third. We had a separate room for our male friend and he was moved rooms 3 times (in 2 days). No wifi in rooms (is odd). They then tried to charge me a 'tax' they forgot to add when we checked in. Overall it was disappointing but it was check so I guess we got what we paid for.
Stayed 3 nights in Jul 2017
Response from Salma Raoud , Marketing & Communication Manager on 5 Sept 2017
Dear N, thank you for taking the time to review our property. I am sorry to hear you found your stay at Palm Plaza Hotel & Spa unpleasant. We are sorry for every inconvenience that occured during your stay. Best Regards

10/10 Excellent

Issam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

jack, london

Liked: Cleanliness, property conditions & facilities, room comfort
Great appartments
Friendly staff, clean rooms. Shame they did not have fitness facilities

2/10 Terrible

ali, que

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
Staff are VERY rude no manners had several arguments they dont have wifi in the rooms only the reception area and in none of the rooms i said on the website it says free wifi the answer was only downstairs if you wanna use it come downstairs i was shocked 5 of us staying in the hotel only got 2 towls asked for more they said they will send it went down 30mins later and said the same thing went down again i said i would like to speak to your manager then they got me 4 towles lol we ended buying our own towles room cleaning only came once and we stayed for 1 week and we had to ask for it They charge for ironing they dont give a iron and price 50dhr what is £4 for 1 shirt rip off STAFF NEED TO SPEAK WITH RESPECT AVOID THIS PLACE BETTER HOTELS NEAR BY AND CHEAPER AND better service

6/10 Okay

Shazmin

Liked: Room comfort
Disliked: Staff & service
Good location n clean hotel
Rude staff

2/10 Terrible

Fattah, St Michael, Minnesota

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I took more than half hour to check in. We arrived to the hotel around 4pm. In the main lobby there was only one employee behind a desk to serve customers. In the room, I found spider web behind the bathroom door. Only two bath towels and two hand towels for 5 people. I asked for more, the maid told me to give the dirty towels, if I wanted towels. I went downstairs and asked the clerk behind the desk for more towels. Four hours later, they still didn't deliver them. To make the story short, if you plan on staying in Marrakech, find yourself another hotel.

2/10 Terrible

Mounir, Calgary Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Are you looking for discomfort??!!!
The stay was really terrible....I had to ask for 3 times room change. None of them was air-conditioned. I had to suffer with my kids for 2 hours before they finally give me a new one. There are better hotels in this area.

6/10 Okay

Mouhcine, NY

Liked: Staff & service
No wifi in rooms !
Only wifi is in the lobby and it is free (I shouldn't have paid the extra 80DH for Internet and parking). I guess the rest is okay for Moroccan standard. Friendly front desk.

8/10 Good

Simon, Harrow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing value, great service and thoroughly recomm
We were a small group for short break. Hotel close to airport. So its a cheap taxi ride. Also close to centre and another cheap cab fare if you get some contacts and shop around. On same site as a luxury hotel and you have access to pool (free) and facilities such a bar, restaurants and spa (for small fee)

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
recent stay
stayed in these apartments for a week with family, very spacious, no storage facilities in the second bedroom to hang clothes up so all had to use the wardrobe in the main bedroom. there is no hairdryer in the rooms and we did not take ours for this reason as it states there is one provided but they managed to find us a spare one for our stay, staff were very helpful but do not speak much English but we got by

8/10 Good

Søren

Travelled with family
Liked: Staff & service, room comfort
Stayed 4 nights in Feb 2023

8/10 Good

Ibrahim El

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
J'ai apprécié le calme qui dans cet établissement et autour, le personnel est sympathique. L'appartement est propre, le nettoyage est fait de maniere quotidienne, seul petit détail il manquait un tapis de salle de bain.
Stayed 5 nights in Feb 2023

10/10 Excellent

kamal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bien tres calme proche discothèque 555
Stayed 1 night in Feb 2023

8/10 Good

Georges

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2023

8/10 Good

Nelly

Stayed 9 nights in Dec 2022

8/10 Good

Christina

Travelled with family
Liked: Staff & service, room comfort
Trevligt semesterhotel
Köket var sliten så det använda vi inte, badkaret i badrummet var smutsigt och där fanns mycket damp på golvet under sängarna. Men balkongen var skön, pool området fint och rent, hotellet var perfekt lokaliserat vet storcenter med mycket butiker, restauranger mm.
Stayed 5 nights in Jan 2023

8/10 Good

sébastien

Stayed 1 night in Dec 2022

6/10 Okay

Camilla

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
La piscine et superbe, l’emplacement aussi mais les appartements sont pas superbe il y a quasiment rien dans la cuisine et c pas très propre, le frigo était propre. Le canapé confortable mais plein de taches. Le lit il est confortable. Les salles de bain n’ont pas un endroit où mètre c serviette qui m’est pas logique ont a du prendre des cintres est les mètre dessus. Il faut pas choisir cette hôtel si tu comptes passer beaucoup de temps dans la chambre.
Stayed 4 nights in Oct 2022

10/10 Excellent

Rabia

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2022

8/10 Good

Tarik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon séjour
Très bel accueil équipe très réactive rien à redire je recommande vraiment Le seul point négatif c’est l’animation qui est quasi inexistante malgré le nombre très conséquent d’animateurs
Stayed 5 nights in Aug 2022
Response from Abdel Fattah Belaouni on 16 Sept 2022
Cher M.TarikNous vous remercions d'avoir pris le temps de nous faire part de votre retour suite à votre séjour parmi nous.Nous sommes ravis de lire vos éloges que nous ne manquerons pas de partager avec toute l'équipe.Au plaisir de vous accueillir de nouveau parmi nous.

8/10 Good

Louzad

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

8/10 Good

Jihane

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jun 2022