Maplewood Hotels, Rochester

"Perfect stay!! Breakfast was great! Staff was great and friendly! Definitely will be staying again!"

"Staff was very nice"

"My 2 night stay with my dog was very pleasant. Room was big and the bed was extremely comfortable. Loved the “studio” part of the room. Kinda did feel like home away from home. The pet area and outside was well lit which was good at night for this single lady. I really enjoyed the fire pit out front on a nice evening. Cannot comment on the breakfast because I only had coffee but it did look like a nice spread."

"Friendly staff"

"Great breakfast, liked that there was good coffee 24hrs. Room was spacious and clean. "

"Clean "

"Everything was great with the exception that there was so much construction going on in the lobby and front entrance that it was a bit chaotic during this time."

"Nicely located to all things Rochester!"

"I booked this hotel because it’s located in the Greece area, and I expected it to be a decent place to stay. Unfortunately, my experience was disappointing from the moment I arrived. There were random people standing outside the property smoking weed. While I understand that it’s legal, it doesn’t create a good first impression when you’re pulling up to check in. It made the environment feel unwelcoming and poorly managed. The condition of the property also raised concerns. The garbage area in the back looked like it hadn’t been maintained in weeks, with trash scattered all over. It gave the impression that basic upkeep isn’t a priority. At check-in, I was surprised to be charged an additional utilities fee. I understand that costs like RG&E have gone up, but passing that expense directly onto guests without clear communication beforehand felt unreasonable. Safety was another issue. The emergency exit stairwells were not properly lit, which is a serious concern in case of an emergency. The room itself wasn’t the cleanest, but we made do. However, someone was smoking cigarettes throughout the night, and the smell gave me a headache and made it hard to rest. Overall, this was not a good experience, and I would not recommend this property."