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Reviews of Pillo Rooms Apartments- Manchester Arena

3 out of 5
Pillo Rooms Apartments- Manchester Arena
24 Derby St, Manchester, England

Reviews

5.0
Rating 10 - Excellent. 1 out of 7 reviews" "
Rating 8 - Good. 2 out of 7 reviews" "
Rating 6 - Okay. 0 out of 7 reviews" "
Rating 4 - Poor. 0 out of 7 reviews" "
Rating 2 - Terrible. 4 out of 7 reviews" "

6.8/10

Cleanliness

2.0/10

Amenities

5.0/10

Property conditions & facilities

Reviews

8/10 Good

JOANNE

Liked: Cleanliness, property conditions & facilities
Great location for the city and arena. Plenty of Free parking outside property. Modern bathrooms and comfy beds. Everything we needed for our visit.
Stayed 1 night in Mar 2024
Response from Pillo Rooms on 26 Mar 2024
Hi Joanne, thank you for your review and feedback. We are so glad you enjoyed your stay and happy to read your review. We hope to see you again soon. Kind regards, Pillo Rooms

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Location is good and 15min walk to shopping centre. The room is clean. Easy check in and out but the door lock of our room is difficult to open. Overall, we will recommend.
Stayed 10 nights in Jan 2024
Response from Pillo Rooms on 6 Feb 2024
Hi, thank you for your review and feedback. We are so glad you enjoyed your stay and hope to see you again soon. Kind regards, Pillo Rooms

2/10 Terrible

Kathleen

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was advertised as coming with parking. It does not. There is only on street parking which was full when we arrived. There is lots of police signs around advising thefts are very common in the area. Was advised would get check in details before 3pm (official check in) but instructions were not sent until after 3pm. Room was freezing. Very thin walls could hear other guests the whole time. Would not recommend
Stayed 2 nights in Nov 2023
Response from Pillo Rooms on 30 Nov 2023
Hi Kathleen, We are extremely disappointed to see your review. Firstly, the apartments do have two dedicated Pillo Rooms car parking spaces to the side of the building which can be used by guest on a first come first serve basis. There is also ample on street parking around the apartment, you are the first guest to raise parking as an issue in the 4 years we have been hosting here. Please also note that in the 4 years we have been hosting at the apartments there has not be one report of a car being damaged or stolen. Our offices are also within the same building and the CEO parks his car within the area on a daily basis. Access information is automatically made available via guest boarding pass 5 mins before their scheduled check in time. We also send a message to guest 15 mins after their scheduled check in to ensure they are aware the check in is not available. The apartments within this building all have heating which is controlled by the guests during their stay, the process for the heating is provided to all guest as part of the property manual. Overall we are extremely disappoint with your review and we do not feel it is an accurate account of a stay with us. Kind regards,

8/10 Good

Bethany

Liked: Cleanliness, room comfort
Noisy but good stay
The overall stay was lovely. The apartment was spacious and clean and the bed was comfy. However the location didn’t feel the safest as it is in the middle of an industrial park which feels very isolated from the city centre. Also the apartments are very noisy, we had neighbours who came back at 2 am and we’re arguing/talking very loudly and I could hear every single word and every footstep and door slam our entire stay. The apartments are very well equipped but are missing essentials like a tea towel, we had to use a bathroom towel to get things out of the oven and why have a dishwasher but not provide dishwasher tablets! We did however appreciate the free parking and the walk to town is doable about 30mins. Overall I would use pillo rooms again and enjoyed my stay.
Stayed 3 nights in Nov 2023
Response from Pillo Rooms on 23 Nov 2023
Hi Bethany, Thank you for your review and feedback. The issue you raised will be passed on to the full team for review and action. Kind regards,

2/10 Terrible

Karen

Terrible!
We couldn't get access even when we tried contacting them. We had to rebook elsewhere and even though we made a number of our attempts we couldn't get our money back. Neither through the place direct or Hotels.com.
Stayed 2 nights in Sep 2023
Response from Pillo Rooms on 14 Sept 2023
Hi Karen, We believe this review is extremely unfair and inaccurate. We have evidence to support the fact that the team reached out to you a number of times on the day of your scheduled check-in. However, despite our numerous emails, you did not respond or reach out to us regarding your stay. In light of this, your reservation was marked as a no-show and our cancellation policy was applied.Kind regards,