6/10 Okay
NEIL, Sant Augusti
Travelled with partner
23 Jun 2024
Disliked: Staff & service
The poor given for the staff is for the very rude German lady that checked us in!! The other staff were excellent. In my basic Spanish I said Hello I have a reservation my name is Neil Eccleshall. ‘I Need your passport’ (no welcome to the Los Geranios) I said we live here we don’t have our passport ‘ well I Need one. My wife took her residency card out and I said residency cards ok? ‘Yes’
It was a dreadful interaction. If you don’t want to work in hospitality, choose another occupation as if you’re on reception, you are the face of the hotel!!! An ambassador.
The ladies at breakfast were superb and I sought them out to tip them, which they were surprised at but very grateful and I mentioned them in praise when we checked out and spoke to a Manager who was apologetic. The housekeeping staff were equally so friendly.
The breakfast was delicious thank you. The rooms were very clean and nice bright bathrooms with walk in showers.
We would stay there again as it’s a great location and hopefully:
A. The German lady has received better training or an improved attitude OR
B. She has taken up a new occupation
NEIL
Stayed 1 night in Jun 2024