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Reviews of Grupotel Acapulco Playa - Adults only

4 out of 5
Grupotel Acapulco Playa - Adults only
Carrer Costa Brava, 2, Palma de Mallorca, Palma de Mallorca, Mallorca

Reviews

8.8

Excellent

Rating 10 - Excellent. 83 out of 166 reviews" "
Rating 8 - Good. 61 out of 166 reviews" "
Rating 6 - Okay. 19 out of 166 reviews" "
Rating 4 - Poor. 3 out of 166 reviews" "
Rating 2 - Terrible. 0 out of 166 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Bryan

Liked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at this hotel cant complain would stay again.
Stayed 6 nights in Jan 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay 5☆
We had a wonderful stay at the Grupotel Acapulco the service/staff are excellent .. friendly, helpful & very profesional. We had a side facing room with partial sea view & lovely balcony The food was delicious with so much choice. We look forward to a return visit as soon as possible. The only negatives were .. the room was rather small for a superior grade room & the hotel don't supply quality bathroom products ( shampoo conditioner etc) But everything else was perfect for us.
Stayed 17 nights in Dec 2023

10/10 Excellent

Marlon Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Gary james

Liked: Cleanliness, staff & service, amenities
Loved the location ,next to beach
Stayed 3 nights in Sep 2023

8/10 Good

Joanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this property was fantastic - just a short walk in either direction to lots of restaurants and bars, and the beach directly opposite. The pool area was lovely and very relaxing. Our room was quite a small corner room right by the elevator, so we were woken up most mornings by noise from guests and the cleaners. Because our room was so small, our heads were right by the wall so this was quite disturbing for us. We would stay here again but would request a bigger room further away from the elevator.
Stayed 6 nights in Aug 2022

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel!
Stayed 1 night in May 2022

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We very much enjoyed our stay. the staff were all very helpful and friendly and couldn't be nicer. The breakfast buffet was amazing the options were above and beyond what I expected. The atmosphere was great. The room was small, but we were barley there and would rather be outside enjoying the beautiful view of the ocean. I have no complaints at all and would definitely recommend this hotel.
Stayed 10 nights in May 2022

10/10 Excellent

Denise

Stayed 9 nights in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
This is a good, standard 4 star hotel but it's a basic one. The Staff are very helpful and polite and the hotel is clean but I feel like some things a little old. The beds are very squeaky and move about if you roll over during the night. The marble floors in the hallway outside the bedrooms are so tacky that you can hear the squeaking of shoes from every single person that walks outside! And I'm a heavy sleeper! The Spa is not a Spa.They have no services, just an indoor pool/hot tub and Sauna. That was disappointing. All in all a decent hotel but just lacing that extra to compete with the bigger 4-star hotels
Stayed 13 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, quality of the bedrooms is really good and breakfast served is varied.
Stayed 5 nights in Jul 2021

8/10 Good

John Holm

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2020

8/10 Good

EREZ

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and good staff!
Stayed 10 nights in Sep 2019

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you so much I’ll definitely come back Staff very friendly especially “Mario” . I’ll recommend it to my friends and family
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Close to the beach, not so nice dinner, very small room, poor quality toiletries, very basic room with no tea, coffee, kettle, iron, etc
Stayed 3 nights in Nov 2018

8/10 Good

andrew, Aberdeen UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away
Right on the beach . lovely area, fantastic breakfast , buffet some nice restaurant and pubs bars near by .
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, with lovely staff, great service and food was lovely too!!
Stayed 2 nights in Jul 2018

8/10 Good

Liron, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, pleasant stuff.
The hotel is very nice, rooms are clean and well equipped with new furniture. The hotel charge extra money for using the safe that already part of the room- that looks ridiculous to me and this is the first time I see something like this. the hotel also take 10eur deposit for beach towel- I can understand it but they could just charge the room instead and save the time of handling this.
Stayed 3 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff. Nice pool facilities. We would stay again
Stayed 6 nights in Mar 2018

10/10 Excellent

melissa, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 nights in december
Staff were very helpful and friendly. Spa area was very relaxing, was mainly german guest who dont usually wear anything in the spa area which was a shock at first. Rooms are lovely, spacious and clean. Breakfast was a buffet of many options, caters for all which was also very nice. Not much open around this time of year but if you want the hussle and bussle palma is €1.50 away on the bus which stips directly outside the hotel. Overall had a fantastic relaxing trip and would definitely recommend this hotel.
Stayed 3 nights in Dec 2017

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Visited out of sesason in February, restaurant choice limited. Lovely sandy beach. Room was very small but modern and nice sea view from side sea view room. Breakfast very good. Wifi is not included, not even in communal areas, not great in 2017!

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Mixed review
Just back from 9 nights in this hotel. The hotel was very nice and clean. When we arrived they said they had upgraded us to a lovely sea view room, but on inspection it was a tiny room that was basically a single. The balcony could only just fit a small table and one chair. Of course we asked the room to be changed and this was done the next morning but it did ruin our first night there. Also the room they moved us to was overlooking the side of the hotel which had a wooded area, try not to stay in the rooms overlooking this. I am not sure what was happening at night time but there were a lot of unsavoury characters hanging around late at night, and making a lot of noise. The up side is the hotel was lovely, the breakfast was fabulous, anything you wanted including omelettes and freshly baked bread. The “adults only” is a good idea as it is very peaceful during the day around the pool. The beach is in such a close proximity it is a perfect place to stay. Also I usually do not say anything about the Wi Fi but it was very expensive to use, even the computer in the reception area you had to pay for the internet.

8/10 Good

Ralph, CAMBRIDGE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD LOCATION ON BEACH FRONT
STAYED 5 NIGHTS OUT OF SEASON. NICE LOCATION, MODERN HOTEL LOVELY BATHROOM WITH LARGE SHOWER. BALCONY OVER LOOKING LARGE POOL (NOT HEATED). FREE NIGHTLY ENTERTAINMENT.

10/10 Excellent

Alison, Warwickshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location near the airport
We had 3 night, caught the bus into Palma very easy buses are regular

10/10 Excellent

chris, usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
extaordinary
Great location on the beach. Easy transportation to any place you would like to go. Recommend car rental at very nearby places as needed rather than renting car for entire stay. Street parking only but we always managed to find a spot next to the hotel. Breakfast buffet included and outstanding. Dinner buffet huge and only 15 euro. Expansive selection of food. Great service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutly amazing!
Great location great services great place for acouple and friends..!

8/10 Good

Jürgen

Stayed 1 night in Feb 2024

8/10 Good

Sabine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sauberes, sehr gut geführtes Hotel direkt am Strand. Gut erreichbar. Sehr freundliches Personal. Nette Gäste.
Stayed 1 night in Jan 2024

10/10 Excellent

Edison Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Juha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023

10/10 Excellent

Sascha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Hotel super Lage
Eintolles Hotel. Sehr zu Empfehlen das Essen war Wunderbar und jeden Abend ein anderes Motto. Die Mitarbeiter alle sehr Freundlich. Ausser das der wein die ganze Woche über zu warm war. Die Zimmer sind eher klein aber genügen vollkommen . Werde wieder dieses Hotel buchen.
Stayed 7 nights in Sep 2023

10/10 Excellent

Eva Helena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023

6/10 Okay

Armin

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Wir waren als Gruppe von 4 jungen Erwachsenen in dieser Unterkunft und haben 4 angenehme Tage dort verbracht. Der Gesamtaufenthalt war gut, die Einrichtung des Hotels ist zufriedenstellend und die Lage am Strand - sofern man sich das wünscht - war perfekt, zumal sehr viele Restaurants und Einkaufsmöglichkeiten rundherum gelegen sind. Nichtsdestotrotz gab es auch weniger berauschende Erlebnisse: Wir entdeckten am allerersten Tag direkt nach dem Check-in eine Kakerlake oberhalb vom Türrahmen und baten um Beseitigung was auch 3h danach nicht erledigt war und erst auf unser erneutes Hinwirken gemacht wurde. Am nächsten Tag erneut dasselbe Problem… Allgemein war die Sauberkeit eher unterdurchschnittlich. An einem späteren Abend haben wir an der Rezeption gefragt ob wir Wasser bekommen könnten (Nebenbemerkung: das Hotel verfügt über ein Restaurant, eine Poolbar und ein zusätzliches Bistro) und wurden mit der Aussage „das ist eine Rezeption und keine Bar“ weggeschickt. Aus meiner Sicht eine absolute Frechheit und alles andere als gästefreundlich. Das Frühstücksbuffet ist eher eintönig und eher klein was die Auswahl betrifft. Beim Check-out wurde auch unsere Zufriedenheit nicht erfragt - für mich ebenfalls ein No-go. Alles in allem hatte man nicht das Gefühl, dass man den Gästen einen unvergesslichen Aufenthalt bescheren möchte. Man macht höchstens das Minimum, keine Rückfrage ob alles in Ordnung ist/war. Das Preis-Leistungsverhältnis war nicht stimmig.
Stayed 4 nights in Aug 2023

10/10 Excellent

Clemens

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

10/10 Excellent

MATIAS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente ubicación, limpieza y amabilidad del personal
Stayed 1 night in May 2023

8/10 Good

Søren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

10/10 Excellent

Kilian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal, Lage, Speisesaal, Qualität der Speisen - besser geht es nicht!!
Stayed 4 nights in Apr 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Anna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023

10/10 Excellent

Mien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023

6/10 Okay

Fabio

Business traveller
Stayed 1 night in Mar 2023

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frühstücksbuffet ist top!

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Einwandfreies Hotel
Das Hotel ist preisleistungsmässig sehr zu empfehlen. Die Lage ist top und das Frühstück war reichhaltig und abwechslungsreich.
Stayed 3 nights in Dec 2022

8/10 Good

THIERRY

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Oct 2022

6/10 Okay

Alessia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Der Zustand der Einrichtung entspricht nicht den Erwartungen eines 4☆ Hotels, vor allem bei den Zimmerpreisen. Die Möbel sind sichtbar in die Jahre gekommen und die Sauberkeit lässt zu wünschen übrig. Wir haben das erste Zimmer wechseln müssen, da wir von unangenehmen Gerüchen aus dem Abfluß belästigt worden waren. Der Zimmerwechsel verlief problemlos und das Personal war sehr freundlich. Nichtsdestotrotz fehlte im zweiten Zimmer die Tür in der Dusche und die Minibar ging nicht zu, da der Kühlschrank nicht für die Möbel geeignet war. Alles in allem hätte ich mir in der Preisklasse mehr erwartet.
Stayed 9 nights in Aug 2022

10/10 Excellent

dario

Liked: Cleanliness, staff & service, property conditions & facilities
Personale e tutto perfetto Hotel top Grazie a tutti Posizione bellissima
Stayed 6 nights in Aug 2022

10/10 Excellent

Sabine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gute und zentrale Lage, tolle Zimmer, hervorragende Küche!
Stayed 4 nights in Jul 2022

10/10 Excellent

Maite

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Localización perfecta y todo el personal maravilloso. Buffet perfecto
Stayed 7 nights in Jul 2022

10/10 Excellent

Isak

Stayed 7 nights in Jul 2022