"The staff were perfectly pleasant and helpful, and the reception area looks lovely. However, the room itself was extremely disappointing—especially considering the price paid.
The bathroom was in poor condition, with a mouldy, deteriorating bath and worn strips coming away. The curtains were dirty and stained, and tiles were broken and falling apart. Even the USB chargers by the bed weren’t functioning properly.
Overall, the condition of the room was shocking. I arrived at 9pm and was leaving again at 5am, so I didn’t have the time to request a room change, but it’s safe to say I wouldn’t choose to stay here again. A real shame given the positive first impression at reception.
I have since been given points to help towards another hotel booking for the future. But I still had to write an honest review for future people booking"