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Thames Riviera Hotel, Sure Hotel Collection by Best Western

3.0 star property
Eco-certified hotel with 24-hour front desk and restaurant
your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Thames Riviera Hotel, Sure Hotel Collection by Best Western

Exterior
Breakfast, lunch, dinner served; Modern European cuisine
Lobby
Exterior
Exterior

Reviews

7.2 out of 10

Good

Popular amenities

7.2 out of 10
Guests liked the amenities.
  • 24/7 front desk
    24/7 front desk
  • Bar
    Bar
  • Room service
    Room service
  • Laundry
    Laundry
  • Housekeeping
    Housekeeping
  • Breakfast available
    Breakfast available
The price is NZ$135
includes taxes & fees
30 Sept - 1 Oct
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Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Highlights

Heating
Flat-screen TV
Portable fan
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Satellite channels
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking

Highlights

Heating
Flat-screen TV
Portable fan
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Satellite channels
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Single Bed, Non Smoking (Cozy Room)

Standard Room, 1 Single Bed, Non Smoking (Cozy Room)

Standard Room, 1 Single Bed, Non Smoking (Cozy Room)

Highlights

Heating
Flat-screen TV
Portable fan
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Satellite channels
  • Sleeps 1
  • 1 Single Bed

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About the area

Map
The Bridge, Maidenhead, England, SL6 8DW

What's nearby

  • Thames Path - 1 min walk
  • Cliveden House - 6 min drive
  • Windsor Castle - 10 min drive
  • Windsor Racecourse - 11 min drive
  • LEGOLAND® Windsor - 11 min drive

Getting around

  • Taplow Station - 19 min walk
  • Heathrow Airport (LHR) - 28 min drive

Restaurants

  • ‪Bakedd - ‬12 min walk
  • ‪The Bear - ‬12 min walk
  • ‪Grenfell Arms - ‬6 min walk
  • ‪Knead - ‬15 min walk
  • ‪Hall & Woodhouse - ‬6 min walk

About this property

Thames Riviera Hotel, Sure Hotel Collection by Best Western

Eco-certified hotel
Consider a stay at Thames Riviera Hotel, Sure Hotel Collection by Best Western and take advantage of a terrace, a garden and dry cleaning/laundry services. The on-site Modern European cuisine restaurant, The Blue River Cafe, offers breakfast, lunch and dinner. In addition to a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Free self-parking
  • Full breakfast (surcharge), luggage storage and barbecues
  • Smoke-free property, tour/ticket information and 1 meeting room
  • Guest reviews give top marks for the helpful staff
Room features
All 52 rooms include amenities such as free WiFi.
More conveniences in all rooms include:
  • Heating and portable fans
  • Bathrooms with baths or showers and free toiletries
  • Flat-screen TVs with premium channels
  • Electric kettles, daily housekeeping and desks

Languages

English, German, Hindi, Hungarian, Lithuanian, Romanian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site

Food and drink

  • Daily full breakfast available for a fee: GBP 12.50 for adults and GBP 8 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Blue River Cafe

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • No lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

  • Fee for full breakfast: from approximately GBP 12.50 for adults and from GBP 8.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have any lifts

Property is also known as

Thames Riviera Hotel Maidenhead
Thames Riviera Hotel
Thames Riviera Maidenhead
Thames Riviera
Thames Riviera Hotel
Thames Riviera Hotel Sure Hotel Collection by Best Western

Frequently asked questions

Is Thames Riviera Hotel, Sure Hotel Collection by Best Western pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Thames Riviera Hotel, Sure Hotel Collection by Best Western?

As of 23 Sept 2024, prices found for a 1-night stay for 2 adults at Thames Riviera Hotel, Sure Hotel Collection by Best Western on 30 Sept 2024 start from NZ$134.56, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Thames Riviera Hotel, Sure Hotel Collection by Best Western?

Self-parking is free at this property.

What time is check-in at Thames Riviera Hotel, Sure Hotel Collection by Best Western?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Thames Riviera Hotel, Sure Hotel Collection by Best Western?

Checkout is at 11 AM.

Where is Thames Riviera Hotel, Sure Hotel Collection by Best Western located?

Situated in Maidenhead, this eco-certified hotel is steps away from Thames Path and Thames River. Maidenhead Railway Bridge (Maidenhead Viaduct) and Bray Marina are also within 3 miles (5 km). Taplow Station is 19 minutes by foot and Maidenhead Station is 21 minutes.

Thames Riviera Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 99 out of 469 reviews" "
Rating 8 - Good. 186 out of 469 reviews" "
Rating 6 - Okay. 104 out of 469 reviews" "
Rating 4 - Poor. 55 out of 469 reviews" "
Rating 2 - Terrible. 25 out of 469 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Elsie

Liked: Cleanliness
Good stay right next to river! Taplow prime location. Good restaurant food and wide area for comfortable and relaxed dining or working.
Stayed 1 night in Sep 2024

8/10 Good

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The Hotel is much improved with it's refurbished rooms. Breakfast was one of the best we have had for a ' Self service' cooked breakfast was lovely and hot on both days. I would suggest that the lunch and evening menus could do with a change.. very basic which meant we didn't eat in the hotel. Our only other suggestion would be for the bathroom...please put a shower caddy in the shower to take shampoo, shower gel etc and because the sink is very small and the shelf above very tiny think about an additional shelf by the sink to be able to put out your toiletries...especially for us ladies! Overall though a good hotel at a good price with easy access into London.
Stayed 2 nights in Aug 2024

4/10 Poor

Daniel

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The booking showed king size beds but apparently this is a lie. I tried several times to speak to the general manager Lauren However she refused to speak to me. Nice property in lovely location but run by rude, incompetent morons.
Stayed 7 nights in Jul 2024

6/10 Okay

Bhavana

Liked: Cleanliness
Great & convenient location. Good views. Recently refurbished. Good breakfast. However a few downsides - water accumulation issues in the bath, no remote for the air con (temp control is at a fixed point in the bedroom away from the bed) and it’s rubbish in terms of noise proofing. The floors are creaky - I got back late last night and tried to walk the 3 flights of stairs up as quietly as I could but someone was already having a bad time sleeping I think as I heard them open their door and shout “hello? Hello?” when I got to my room. I wasn’t sure if they thought me walking up was similar noise level to knocking on their door but they sounded distressed.
Stayed 1 night in Aug 2024

2/10 Terrible

Ravi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great apart from the breakfast. I think the breakfast was itself good if and when you could get it. You certainly won't go hungry but the hot food kept running out. We went at 9.00 and they run out of mushrooms permanently, took 1.2 to replace the hash browns and scrambled eggs. There was only 2 people on, so I think they were understaffed. They tried their best. There's no cutlery put out, so when the table isn't set, you have to chase staff for it. The same for drinking water. Running out of plates too. They just don't stock everything fast enough. But I always made do, and went away happy.
Stayed 1 night in Jul 2024

10/10 Excellent

Stephanie

Travelled with partner
Liked: Staff & service
Nice hotel but clearly not recently renovated as the wallpaper in our executive suite was peeling off. Room was smaller than expected and there were spider webs in the bathroom. Also there was no soap left in the bathroom, so we had to ask reception. The staff was absolutely lovely and helpful!
Stayed 1 night in Jul 2024

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed very comfy. Lunch okay. Did not have Bfast, but looked good. Only steep stairs to reach 2nd floor, hard with luggage, did receive help from receptionist. Needs refrigerator in rooms, would be nice to have an exercise room also.
Stayed 4 nights in Jul 2024

8/10 Good

Kenneth

Business traveller
Liked: Cleanliness, staff & service
A clean room with a short walk to the town centre
Stayed 1 night in Jun 2024

8/10 Good

Wioleta

Stayed 1 night in Jul 2024

4/10 Poor

Gavin

Travelled with partner
Room 105 didn’t even have a main light in the room. Shower over the bath didn’t drain properly due to the amount of hair in the plug hole. Not a great stay
Stayed 1 night in Jul 2024

8/10 Good

Hayley

Liked: Cleanliness, staff & service, amenities
No lifts a lot of stairs when carrying cases up and down. Night staff guy was brilliant when we had to check out early. Arranged to have coffee and toast at 4am but told by morning receptionist no ! But the night shift guy stepped in and sorted us.
Stayed 1 night in Jul 2024

10/10 Excellent

sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Great stay.
Stayed 1 night in Jun 2024

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property right on the river. Quaint restaurant. The only problem was that the shower didn’t work and tub bath was only option. The staff and restaurant was very nice.
Stayed 1 night in Jun 2024

6/10 Okay

Millie

Stayed 1 night in Jun 2024

8/10 Good

Casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quiet..
Stayed 1 night in Jun 2024

4/10 Poor

Justin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed, could do better.
The hotel, despite apparent rennovation, still had a tired air to it and there was a smell in the corridors. Also DO NOT STAY IN ROOM 202! There is constant noise from a large airconditioning fan right outside of the bathroom window, to the point where the floor even vibrates. Aditionally there is a large crack in the bedroom window, sealed with Tape! We had a terrible nights sleep to be honest. There were damp patches on the walls and peeling wallpaper. Also the breakfast was ok, but the hash browns were soggy, the tomatoes were dry and the sausages were bland. Also the bread was cheap and thin. For a 3 star hotel i would expect more. The hotel is in a great location and has so much potential, but has a long way to go.
Stayed 1 night in Jun 2024

4/10 Poor

iain

Business traveller
Disliked: Property conditions & facilities
No Lift
Very tired hotel limited breakfast NO LIFT and if your in the 3rd floor with cases Bon Chance!
Stayed 1 night in Jun 2024

2/10 Terrible

J

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not clean
The floors had dark stains in the bathroom the carpets felt they had never been hoovered the kettles in a really bad state of lime scale showing outside the kettle and inside . The receptionists was great but not his fault . It’s was a horrible dirty stay
Stayed 1 night in May 2024

6/10 Okay

Lisa

The hotel is next to a busy road that connects Maidenhead to Slough. Although the bridge, river and Maidenhead rowing club are pleasant to look at. If you cross the road and walk by the river there is a children’s play park and a cabin which serves food all day. Across from there Boulders lock. The hotel has changed the grass garden to a slabbed patio. One side looks onto parking lot. Could do with putting some potted trees or greenery to hide. I stayed in an executive room that was a good sized room, nicely decorated. The website states dressing gown and slippers in the room. There was none and when I checked at reception they told me they have never provided these and would remove from site. Bathroom looked clean but on closer examination the floor wasn’t clean and there were yellow stains on the outside of toilet. There were only 2 teabags and 4 milks for a 2 night stay. At reception I asked for more and they handed them to me there and then. Which was fine but offering to have them put in the room is good customer service. The small touches make a difference. I wasn’t asked if I would like breakfast in the morning That said when I ordered a coffee at the bar the barman bought it out to me on the patio. Food was fine but don’t expect gourmet. It was ample, filling and timely. A little inconsistency on customer service but overall nice pleasant staff. A big minus, no elevator. If you struggle with stairs or are in a wheelchair do not book this hotel.
Stayed 2 nights in May 2024

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay
Beautiful room, very comfortable and clean Slept well. The food was fab
Stayed 1 night in Feb 2024

10/10 Excellent

Sandra

Stayed 1 night in May 2024

8/10 Good

Caroline

Liked: Cleanliness, room comfort
Overnight Stay.
Lovely room with stunning view. Great price. Breakfast was a bit of a let down (not as good as other BW Hotels), but on the whole the options available were adequate. Staff were very friendly and helpful.
Stayed 1 night in May 2024