Junior Suite

Reviews of Room Mate Alicia

3 out of 5
Room Mate Alicia
Calle del Prado, 2, Madrid, Madrid

Reviews

9.0

Wonderful

Rating 10 - Excellent. 453 out of 777 reviews" "
Rating 8 - Good. 275 out of 777 reviews" "
Rating 6 - Okay. 36 out of 777 reviews" "
Rating 4 - Poor. 7 out of 777 reviews" "
Rating 2 - Terrible. 6 out of 777 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alex

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a small, very well-appointed hotel. It was very clean and the staff was very helpful. The area is very central to all the interesting sights in Madrid. Our stay was short but it was very enjoyable
Stayed 1 night in Feb 2024
Response from Emmanuel- RoomMate Alicia Recepción on 21 Feb 2024
Dear Alex,We are delighted to hear that you enjoyed your stay with us! Your satisfaction is our top priority, and it is wonderful to know that we met your expectations.We look forward to welcoming you back for another memorable experience.THANKS!Emmanuel NogueirasRoomMate Alicia Front Desk

10/10 Excellent

Marie

Stayed 1 night in Dec 2023
Response from Emmanuel- RoomMate Alicia Recepción on 31 Jan 2024
Estimada Marie, Agradecemos sinceramente la buena valoración que ha hecho de su estancia con nosotros. Nos alegra a todo el equipo saber que disfrutó de su estancia.Esperamos tener el placer de recibirla nuevamente.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely recommend staying here! The bed & pillows were like clouds. A great hotel & brsnd.
Stayed 1 night in Nov 2023
Response from Emmanuel- RoomMate Alicia Front Desk on 31 Jan 2024
Dear Matthew, Thanks for your comment! We are delighted to hear that you enjoyed your stay with us, particularly the comfort of our beds and pillows.Providing a restful experience is our top priority.Your satisfaction is truly rewarding for our team.We look forward to welcoming you back for another pleasant stay in the future.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, very nice room
Very nice room with friendly & helpull staff members Perfect location for exploring all parts of city within 20min walk, Busy plaza with plenty of Restaurants on doorstep, downside is Room can be a little noisy later in evening, as restaurants close and rubbish collections are made.
Stayed 3 nights in Nov 2023
Response from Kimberly - Front desk Room Mate Alicia on 24 Nov 2023
Dear Linda,Thank you so much for sharing your experience in Hotels.comWe are really happy to know that you enjoyed your stay with us, and you like our central location, our rooms and our customer service.It will be a pleasure for us to welcome you back soon.Best regards,Kimberly Ch - Fron desk Room Mate Alicia

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We had a great stay! Loved the location and the junior suite was very comfortable. Bed was very comfortable.
Stayed 3 nights in Nov 2023
Response from Miguel - Front Desk on 14 Nov 2023
Thank you for the review, Whitney!It is great to know that you loved your stay.Hope to see you back soon.Best regards,

10/10 Excellent

Malcolm, East Perth

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 3 nights in Oct 2023
Response from Miguel - Front Desk on 5 Nov 2023
Thanks for the rating, Malcolm.

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy walk to old town.
Stayed 2 nights in Oct 2023
Response from Miguel - Front Desk on 4 Nov 2023
Thank you for the rating, Neil!We are glad to know that you liked Room Mate Alicia (right in the middle of the capital).Best regards,

8/10 Good

Linda

Travelled with partner
Liked: Amenities
Very centrally located close to many good restaurants, plaza de major, palace and many other interesting sites.
Stayed 1 night in Oct 2023
Response from Miguel - Front Desk on 4 Nov 2023
Thank you for the review, Linda!Hope to see you back soon.Best regards,

6/10 Okay

Yan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. Stayed previously at Room Mate Alba around the corner. Alba is a much nicer hotel in my opinion. Breakfast options at Alicia are poor and boring and so I'd give it a 4/10 for this. Alba breakfast options are 9/10
Stayed 3 nights in Oct 2023
Response from Eva (Accommodation manager) on 17 Oct 2023
Dear Mr Yan,Thank you very much for sharing your comments with us We are happy to know you valued the location, We take into account your comment about the breakfast to keep on working to make it better and better every day. We hope to welcome you back!

8/10 Good

Diane

Liked: Cleanliness, staff & service, room comfort
Great location
Stayed 3 nights in Oct 2023
Response from Miguel - Front Desk on 12 Oct 2023
Thanks for the review Diane!We are glad to know that you liked the location of our hotel.Hope to see you back soon.

10/10 Excellent

Ann Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we will go back again
our second time here, we love the location, the room, staff, and breakfast. very handy to walk to pretty much all the important sites. the room is very modern and clean with a small safe and refrigerator. tv has channels in many languages. man restaurants nearby.
Stayed 2 nights in Sep 2023
Response from Kim - Front Desk on 29 Sept 2023
Dear,Thank you so much for writing this fantastic review! It makes the entire Alicia's team happy to hear that you would come back to the hotel.Thank you for mentioning our central location, our cool rooms, staff and the breakfast. For Room Mate our guests always come first and I hope we welcome you back in Alicia so to ensure your expectations are fully satisfied. Room Mate Alicia will work hard to exceed your experience next time! Best regards,Kimberly - Front desk.

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place but tiny room.
Nice place, good location. Room was very tiny, so tiny I needed to roll on the bed to get to the fridge and closet. The hotel is very close to the Spanish Theater. Small, one way street leading to it is very clogged with traffic so if you’re taxiing to the hotel, prepare to be stuck.
Stayed 3 nights in Sep 2023
Response from Miguel - Front Desk on 15 Sept 2023
Thank you very much for the rating, Brian!We are glad to know that you liked the hotel and its location.Right in the center of Madrid the architecture gets old fashioned (at Room Mate Alicia the size of the rooms can vary between 10 and 50 sq. m) and the streets take on the shapes that their history has marked.Hope to see you back again so you can keep discovering Madrid with us.Best regards,

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
I highly recommend the suite with the private plunge pool. It was the highlight of my experience!
Stayed 2 nights in Jul 2023
Response from Miguel - Front Desk on 18 Jul 2023
Thank you for your rating and for taking the time to write such a positive review, Tiffany!We are glad to hear that you enjoyed our duplex room with pool.The Room Mate team looks forward to seeing you again soon.

10/10 Excellent

Clarence E

Liked: Cleanliness, staff & service
The hospitality was the best I’ve ever experienced! The breakfast was extraordinary. And the location was perfect for accessing all parts of the city on foot.
Stayed 2 nights in Jun 2023
Response from Mihai Paris - Front Desk on 25 Jun 2023
Dear Clarence E,Thank you for taking your time and share your recent experience in Room Mate Alicia in Madrid.We are very glad to know that you enjoyed your stay. .For sure, the location will surprise you with even more hidden places to discover, we will keep maintaining the quality of our breakfast for you and our staff will be here to welcome you again in the future.Best regards,

10/10 Excellent

MIGUEL HERNANDO

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is beauty, in the center of Madrid. Close to anything. The people are friendly, the breakfast is great. I think the main feature is the cost-effectiveness ratio. Recommended.
Stayed 5 nights in May 2023
Response from Mihai Paris - Front Desk on 25 Jun 2023
We are glad to hear that Room Mate Alicia breakfast, staff and location was up to your expectations.If we could also recommend guests like you we will do it for sure.Best regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Alice
I return to Room Mate Alicia every year because of the location, the quality, and for the staff’s friendliness and service.
Stayed 2 nights in May 2023
Response from Mihai Paris - Front Desk on 25 Jun 2023
Thank you very much for your positive comments. Like always, we will be pleased to welcome you back again.Best regards,

8/10 Good

Juana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was a little small but location was great
Stayed 3 nights in May 2023
Response from Micaela G. on 19 May 2023
Dear Juana,Thank you for sharing your opinion with us. We have several room categories, all of them defined in every website with the real dimensions. Please, next time do not hesitate to ask for advise about the size of the rooms to book the one that most fits in your expectations!Looking forward to your return.Best regards,Micaela G.Manager - Room Mate Alicia

10/10 Excellent

SIERA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable city stay!
The room with the balcony was honestly one of the best rooms I've ever stayed at! Near the heart of the city, clean, and very comfortable! Wish we would have been able to stay another night or two!
Stayed 1 night in Apr 2023
Response from Micaela G. on 19 May 2023
Dear Siera,Thank you so much for your nice review, we are delighted you liked our Executice room this much! But if you liked this one, on your next visit you must see ther Duplex room with its own private minipool in the terrace, you are going to love it!Looking forward to your return :)Best regards,Micaela G.Manager - Room Mate Alicia

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and facility
Stayed 1 night in Apr 2023
Response from Guillermo - Front Desk on 19 May 2023
Dear Valerie,Thank you very much for sharing your opinion. It is nice to read that you loved our hotel and the location where we are. We hope to see you soon in the future.Best regards.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!! The room with a terrace was fantastic!!
Stayed 1 night in Apr 2023
Response from Kim - Front Desk on 25 Apr 2023
Dear Sabrina,Thank you so much for sharing your experience. We are very happy to see you enjoyed your stay in room with terrace. Looking forward your next visit !Kim- Front desk Room Mate Alicia

10/10 Excellent

Ashley

Stayed 1 night in Apr 2023

10/10 Excellent

Miguel

Response from Margaux - Recepción on 14 Apr 2023
Buenas tardes Miguel,Gracias por el tiempo invertido en compartir su experiencia en Room Mate Alicia, es muy importante para nosotros. Esperemos volver a verle. Un saludo cordial

10/10 Excellent

Gillian

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very comfortable rooms, helpful staff, great location.
Stayed 5 nights in Feb 2023
Response from Micaela G. on 2 Mar 2023
Dear Gillian,Thank you so much for your compliments, this comments from our clients always make our days :)Hope to see you very soon with us!Kind regards,Micaela G.Manager - Room Mate Alicia

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Good hotel. But room was very hot. One elevator under repair and the other one unreliable.
Stayed 4 nights in Feb 2023
Response from Micaela G. on 2 Mar 2023
Dear Guest,We apologize for the inconveniences caused by the elevator under repair. We will soon have our facilities up to date and we hope to see you then one more time with us. Also, about the heating, please do not hesitate to advise us the next time, as we will do our best to make you feel comfortable.Best regards,Micaela G.Manager - Room Mate Alicia

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location -
Stayed 3 nights in Feb 2023
Response from Alicia's team on 2 Mar 2023
Dear Daniel,We are glad you liked our location, hope to see you soon at RM Alicia!Alicia's team

10/10 Excellent

Renate Eleanor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the easy access it was to the museums, to dining and to catching a taxi! It was truly very convenient and a great price. The breakfast was awesome, and satisfying each day, plus the breakfast time ended late, so we were able to relax some mornings and still catch breakfast!
Stayed 5 nights in Feb 2023
Response from Micaela G. on 2 Mar 2023
Dear Renate,Thank you very much for your complimetns, we are delighted to know you had a fully satisfactory experience with us :) Looking forward to your next visit!Kind regards,Micaela G.Manager - Room Mate Alicia

6/10 Okay

Manchen

Travelled with family
Liked: Staff & service
Room is old and ok…. Nothing about VIP service and certainly there’s nothing about it was our second to stay there.
Stayed 2 nights in Feb 2023
Response from Micaela G. on 2 Mar 2023
Dear Manchen, Thank you for your comments, although we regret you did not have a fully satisfactory time with us. Actually, as per your Expedia status, we provided you with a complimentary upgrade to a one superior category room (even if it is attached to availability, this time it was possible for us to do), with views. We also placed a wine bottle in your room as a courtesy, that was also associated to your Expedia reservation. Please, if you would like to have any other extra in your reservation do not hesitate to contact the hotel previous to your arrival and we will do everyhing we can to meet your expectations.Best regards,Micaela G. Manager - Room Mate Alicia

10/10 Excellent

Laszlo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Margaux - front desk on 27 Jan 2023
thank you for the feedback regarding your stay in our hotel

8/10 Good

Sofya

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel! Location couldn't be better, right on the corner of the delightful and lively Plaza Santa Ana. Double windows so we didn't get street noise. Super-comfortable beds! This will be our home in Madrid for years to come!
Response from Kim - Front Desk on 5 Dec 2022
Dear Amy,First of all, we would like to thank you for this amazing review. Thank you for mentioning our central location, and our comfortable beds. We are proud to see that we meet the expectations of our guests. The truth is that Room Mate Alicia will always be your home in Madrid, we hope to see you again at Room Mate Alicia.

10/10 Excellent

Humberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Margaux - front desk on 27 Jan 2023
thank you for the feedback regarding your stay in Room Mate Alicia,

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay in Madrid
I stayed here for four nights on a solo trip in Madrid. This was a great home base as it was perfectly located to all main sites and close to public transportation. My room was small but I knew that going in. The staff is very nice and the breakfast is well stocked and tasty. I would definitely stay again!
Stayed 4 nights in Nov 2022
Response from Guillermo - Recepción on 29 Nov 2022
Dear Trina, Thank you so much for sharing your experience in Room Mate Alicia! We are very happy to read that you loved our location, our breakfast and our staff. We are looking forward to welcoming you again very soon in Room Mate Hotels!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location comfortable stay
Fantastic location and clean and comfortable rooms. Staff was also very helpful!
Stayed 1 night in Oct 2022
Response from Guillermo - Recepción on 29 Nov 2022
Dear David,Thank you very much for your words. We are happy that you liked the location and the hotel. We hope to see you soon in Room Mate Hotels.Best regards.

10/10 Excellent

Sara

8/10 Good

Karen

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great location
Great location in Madrid! Comfortable bed and room. Affordable for this hotel chain. I stayed in the more expensive Room mate Alba that is just a block away from Room Mate Alicia a couple weeks before. The service and friendliness of the staff at Alicia was not as good as at Alba. But the locations are almost identical, and Alicia was much more affordable.
Stayed 1 night in Oct 2022

10/10 Excellent

Steeve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 4 nights in Oct 2022
Response from Guillermo - Recepción on 29 Nov 2022
Dear Steeve,Thank you very much for your feedback!Best regards

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022
Response from Margaux - front desk on 24 Oct 2022
Dear Mark, thank you for the feedback regarding your stay with us. Hope we will see you again. Regards,

8/10 Good

giselle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, staff very friendly and helpful
Stayed 6 nights in Oct 2022
Response from Margaux - front desk on 24 Oct 2022
Dear Giselle, Thank you for sharing your feelings about your stay with us. We are glad to know that you could enjoy the ubication and thank you for your kind words regarding our staff. Hope we can see you again. Regards

10/10 Excellent

NORMA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff are very friendly and helpful! Beautiful rooms with terrace and view
Stayed 2 nights in Oct 2022
Response from Margaux - front desk on 24 Oct 2022
Dear Norma, Thank you for the feedback regarding your stay with us. We are glad to know that you enjoyd the location and the room and that you had a good stay. Hope we can see you again soonRegards,

10/10 Excellent

ADRIANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Excellent ubicación
Stayed 4 nights in Sep 2022
Response from Margaux - front desk on 24 Oct 2022
Dear Adriana, thank you for the feedback regarding your stay in Room Mate Alicia. We are glad to know that you enjoyed your stay with us and the location of the hotel. We hope we can see you again sometimes, Regards

8/10 Good

Scarlett

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how it is so close to everything and the staff are really friendly and helpful. They need to fix the elevator.
Stayed 2 nights in Sep 2022
Response from Margaux - front desk on 27 Sept 2022
Dear Scarlett, Thank you for the feedback regarding your stay in our hotel. We are glad to know that you enjoyed the location and thank you for your knids words about us. Sorry about the lift we are working on it. Hope we can see you again soon. Regards

10/10 Excellent

joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Will be coming back.
Stayed 1 night in Aug 2022
Response from Margaux - front desk on 6 Sept 2022
Thank you for the feedback regarding your stay with us. Hope we can see you again soonregards

8/10 Good

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gloria at the reception is the best! She gave us amazing pointers to enjoy the city to the fullest.
Stayed 2 nights in Aug 2022
Response from Gloria J. <3 - Front Desk Room-mate Alicia on 9 Aug 2022
Dear Diana, We hope you had a nice journey coming back home! Thank you for leaving us such a good review, I hope you get to visit Madrid to the fullest! We will wait for you at your next stay :). Regards

10/10 Excellent

David

Stayed 2 nights in Jul 2022
Response from Gloria J. <3 - Front Desk Room-mate Alicia on 9 Aug 2022
Dear David, We hope you had a nice journey back home. We also appreciate that you took the time to leave us such a nice mark, We hope you choose us again at your next visit to Madrid! Regards

8/10 Good

Miriam

Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in the middle of town center easy access to restaurants and shops and the staff is berry friendly
Stayed 1 night in Jul 2022
Response from Margaux - front desk on 12 Jul 2022
Dear Andrea, Thank you for the feedback regarding your stay in our hotel. We are glad to know that you enjoyed the localisation of the hotel. Hope we can see you again soon regards,

8/10 Good

Maria Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad esta bien, sin problema. La botella de vino es 1/4 de litro.
Stayed 1 night in Jun 2022
Response from Margaux - Recepción on 12 Jul 2022
Buenos días Maria Isabel, Gracias por compartir su experiencia en nuestro establecimiento. Nos alegramos de que haya disfrutado del hotel y esperemos volver a verla pronto Un saludo,