The hotel staff were excellent, however I booked my room for 3 people around 3 months before I went to Madrid. When I got there, they told me there was only one room with triple bed which was unavailable. I couldn’t complain though because Isabel let us check in 5 hours early. She was a sweetheart. However, the room was so hot (a/c is not available in the winter). Again, Isabel was so accommodating and gave us a fan. Also the room was really low. We kept bumping our heads and had to duck while walking from one spot to the next. Isabella and the free coffee and water made the hotel very bearable! Thanks.