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BYPILLOW Callao

2.0 star property

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Close to Puerta del Sol and Gran Via, BYPILLOW Callao has plenty to offer. Stay connected with free in-room WiFi.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Smart TV
Premium bedding
Down duvet
Separate bedroom
Hairdryer
  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, City View

Deluxe Double Room, City View

Deluxe Double Room, City View

Highlights

Soundproofed
Air conditioning
Heating
Smart TV
Premium bedding
Down duvet
Separate bedroom
Hairdryer
  • City view
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, City View

Standard Double Room, City View

Standard Double Room, City View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Smart TV
Premium bedding
Down duvet
Hairdryer
  • City view
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium With Terrace

Premium bedding, down duvets, in-room safe, soundproofing

Premium With Terrace

  • Sleeps 2

View all photos for Standard Double Room

Premium bedding, down duvets, in-room safe, soundproofing

Standard Double Room

  • Sleeps 2

Deluxe Double Room

  • Sleeps 2

View all photos for Adapted Deluxe Room

Bathroom

Adapted Deluxe Room

  • Sleeps 2

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About the area

Located in Madrid Centro neighbourhood, BYPILLOW Callao is connected to a railway/underground station. Royal Palace of Madrid and Puerta de Alcalá are notable landmarks, and some of the area's popular attractions include Museo Nacional Centro de Arte Reina Sofía and Madrid Zoo Aquarium. Looking to enjoy an event or a game? See what's going on at Bernabéu Stadium or Movistar Arena. Visit our Madrid travel guide
Map
Calle de Jacometrezo 1, Madrid, 28013

What's nearby

  • Plaza de Callao
    Plaza de Callao
    1 min walk - 0.0 km
  • Gran Via showing a city, landscape views and street scenes
    Gran Via
    1 min walk - 0.1 km
  • Plaza de Espana featuring a city, a square or plaza and a monument
    Plaza de España - Princesa
    3 min walk - 0.3 km
  • Puerta del Sol which includes a city and a fountain
    Puerta del Sol
    6 min walk - 0.6 km
  • Plaza Mayor showing a square or plaza, a monument and a statue or sculpture
    Plaza Mayor
    8 min walk - 0.7 km

Getting around

  • Callao Station
    1 min walk
  • Madrid Principe Pio Station
    18 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    27 min drive

Restaurants

  • Terraza De Gourmet Experiencie Callao
    1 min walk
  • Papizza
    1 min walk
  • Asador de Aranda
    2 min walk
  • Re:fuel
    2 min walk
  • Despacito
    2 min walk

About this property

BYPILLOW Callao

Hotel near Gran Via
Close to Puerta del Sol and Plaza Mayor, BYPILLOW Callao has plenty to offer. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • A round-trip airport shuttle (surcharge), smoke-free property and a 24-hour front desk
  • A lift, multilingual staff and a front desk safe
  • Luggage storage
Room features
All guest rooms at BYPILLOW Callao have comforts, such as premium bedding, in addition to amenities, such as free WiFi and safes.
Extra amenities include:
  • Hairdryers and shampoo
  • 50-inch Smart TVs with digital channels

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (80 centimetre wide door)

More

  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • Free bottled water

More

  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 30

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
This property enforces quiet hours from 10:00 PM to 9:00 AM
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Airport shuttle fee: EUR 30 per vehicle (one-way, maximum occupancy 2)
  • Late check-out fee: EUR 30 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector and outdoor lighting

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

L H CALLAO SELECTION
L&h Callao Selection Madrid
L&H CALLAO SELECTION (Adults only) Hotel
L&H CALLAO SELECTION (Adults only) Madrid
L&H CALLAO SELECTION (Adults only) Hotel Madrid

Frequently asked questions

Is BYPILLOW Callao pet-friendly?

No, pets are not allowed at this property.

How much is parking at BYPILLOW Callao?

This hotel doesn't offer parking.

What time is check-in at BYPILLOW Callao?

Check-in begins at 2:00 PM. After-hours check-in is not available.

What time is check-out at BYPILLOW Callao?

Checkout is at noon. Late checkout is available for EUR 30 (subject to availability).

Does BYPILLOW Callao provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 30 per vehicle applies.

Where is BYPILLOW Callao located?

Located in Madrid Centro, this hotel is steps away from Plaza de Callao and Gran Via. Puerta del Sol and Plaza Mayor are also within 10 minutes. Callao Station is only a 2-minute walk and Santo Domingo Station is 3 minutes.

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Reviews

BYPILLOW Callao Reviews

9.4

Exceptional

9.8

Cleanliness

8.2

Amenities

9.6

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 28 out of 34 reviews
Rating 8 - Good. 3 out of 34 reviews
Rating 6 - Okay. 0 out of 34 reviews
Rating 4 - Poor. 2 out of 34 reviews
Rating 2 - Terrible. 1 out of 34 reviews

Reviews

10/10 Excellent

maxwell

Liked: Cleanliness, amenities, property conditions & facilities
Simple hotel, great location, perfect for a quick and romantic European getaway
Stayed 4 nights in Dec 2025

10/10 Excellent

Doira

Liked: Staff & service, property conditions & facilities, room comfort
Great location! Staff was very nice.
Stayed 3 nights in Sep 2025

10/10 Excellent

Jayden Adhip

Liked: Cleanliness, amenities, property conditions & facilities
great no-frills hotel, excellent location, clean rooms, good service, zero complaints! 100% recommended
Stayed 4 nights in Jan 2026

10/10 Excellent

Haralambos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My one-night stay at L&H Callao Selection was excellent and exceeded expectations. The location couldn’t be better — right next to Callao and Gran Vía, perfect for sightseeing, shopping, or catching a late show without worrying about transport. Arrival was smooth and quick. A seamless and comfortable stay in the very center of Madrid — I’d happily return and recommend it to anyone visiting the city.
Stayed 1 night in Sep 2025

10/10 Excellent

DAVID E JIMENEZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow what a hidden gem! It’s literally right next to the Gran Via street. Everything is within walkable distance. Food. Shops. Laundry. Metro. Literally anything you need you can walk to it from the hotel. Better yet, you can also walk to main attractions from the hotel too! I will say the rooms are small but comfortable enough. With no doubt I would book it again. Gloria at the front desk was amazing too. She’s there for anything you need. She’s very professional, friendly, and just makes your stay better.
Stayed 3 nights in Sep 2025

10/10 Excellent

Giovann

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and the hotel location is perfect.
Stayed 4 nights in Oct 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
The place place ever to stay in Madrid
Stayed 5 nights in Oct 2025

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, great rooms! Centered in Callao, a lot of things nearby, hotel is a little basic but great!
Stayed 7 nights in Oct 2025

10/10 Excellent

mariela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELENTE TRATO
Stayed 1 night in Jan 2026

4/10 Poor

Melissa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was nice but it was very hot then randomly in the middle of the night became an ice box. We chose this hotel for the rooftop terrace but they lock it at midnight, which is the same time the restaurants close
Stayed 1 night in Oct 2025

10/10 Excellent

Lizandra

Liked: Cleanliness, amenities, property conditions & facilities
Súper recomendable 🙌
Stayed 5 nights in Feb 2026

10/10 Excellent

Vincent

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Staff was extremely helpful.
Stayed 6 nights in Feb 2026

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities
Todos muy amables, el cuarto siempre limpio y super buena cama.
Stayed 6 nights in Nov 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien
Stayed 2 nights in Oct 2025

8/10 Good

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Ideal para descansar bien, moverse mucho y ser bien atendido Tuve una grata experiencia en el hotel H&L Callao. Las habitaciones están en excelente estado: limpias, modernas y con acabados que transmiten frescura y cuidado. Pero hay algo que personalmente valoro mucho y este hotel lo cumple con creces: los colchones y la lencería de cama son de primera. Dormir bien es fundamental para mí, y aquí el descanso fue realmente reparador. El servicio del staff es otro gran punto a favor. La atención fue increíble de principio a fin —cordiales, atentos y siempre dispuestos a ayudar con una sonrisa. Se agradece ese tipo de calidez. La ubicación es estratégica: perfecta para moverse por la zona, caminar, conocer y estar bien conectado. Eso sí, vale la pena tener claro que tanto las habitaciones como las áreas comunes son reducidas. No es un hotel para pasar el día, sino más bien para llegar, dormir y salir a explorar. En resumen: si tu plan es recorrer los alrededores y regresar solo a descansar, este hotel cumple con todo lo esencial y más. Cómodo, limpio, bien ubicado y con un staff de primera. ¡Recomendado!
Stayed 2 nights in Oct 2025

10/10 Excellent

Gerardo

Stayed 4 nights in Nov 2025

10/10 Excellent

abdulkerim

Stayed 1 night in Nov 2025

10/10 Excellent

Roger Akiki

Stayed 1 night in Nov 2025

8/10 Good

Guillermo

Stayed 4 nights in Oct 2025

10/10 Excellent

Cristian

Stayed 3 nights in Oct 2025

10/10 Excellent

Abril

Stayed 2 nights in Oct 2025

10/10 Excellent

Diana

Stayed 7 nights in Oct 2025

10/10 Excellent

Erich

Stayed 3 nights in Oct 2025

10/10 Excellent

Ssul

Stayed 1 night in Sep 2025

4/10 Poor

PABLO

Liked: Cleanliness
Stayed 3 nights in Sep 2025