Verified review
4/10 Poor
Laura H.
21 Mar 2025
Disliked: Check-in, communication, listing accuracy
Alternative accommodation - not what we booked
This was not where we stayed, 3 days before we were due to travel to Madrid, we were contacted and informed that due to an electrical fault, the accommodation was not available, and offered an alternative at no extra cost, did we agree (a bit late to start searching again). We were told reception was open until 6pm, but still had to self-check in even though we were there before 6pm. We collected our keys from a key box located behind a metal grate opposite the reception, (which was open, people working with lighting and computers running), no one welcomed us. The new room was only a street away (not a problem) but had no natural light, the window opened into a contained central basement that housed the ventilation A/C unit extractors which were noisy at night, and if it rained, the drips from the ceiling panel hit the tiled floor, again noisy and annoying. There was no welcome pack only a set of aggressive house rules telling what you would be charged if you broke anything. The room was very basic and clean, the water was hot and the bed was comfortable. Wallpaper seams need a bit of adhesive!
Stayed 6 nights in Mar 2025