Is AYZ Juan de Mena - Auto check-in property pet-friendly?

No, pets are not allowed at this property.

How much is parking at AYZ Juan de Mena - Auto check-in property?

This guest house doesn't offer parking.

What time is check-in at AYZ Juan de Mena - Auto check-in property?

Check-in start time: 3:00 PM; check-in end time: anytime. Early check-in is available for a fee of EUR 15 (subject to availability).

What time is check-out at AYZ Juan de Mena - Auto check-in property?

Checkout is at noon. Late checkout is available for EUR 15 (subject to availability).

Where is AYZ Juan de Mena - Auto check-in property located?

Located in Jerónimos, this guesthouse is within a 10-minute walk of Prado Museum and Gran Via. Puerta del Sol and El Retiro Park are also within 1 mi (2 km). Banco de Espana Station is 6 minutes by foot and Retiro Station is 8 minutes.

AYZ Juan de Mena - Auto check-in property Reviews, Deals & Photos 2025

About the area

Located in Jerónimos, a neighbourhood in Madrid, AYZ Juan de Mena - Auto check-in property is near the airport and near a metro station. Gran Via and Puerta del Sol are notable landmarks, and the area's natural beauty can be seen at El Retiro Park. Looking to enjoy an event or a match while in town? See what's going on at Bernabéu Stadium.

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10/10 Excellent

Yanik

2 Sept 2025

Liked: Cleanliness, property conditions & facilities

Excelente !!

Stayed 2 nights in Aug 2025

6/10 Okay

Daniel

7 Aug 2025

Liked: Cleanliness

Disliked: Amenities

Great location but too small, uncomfortable and dark room. You feel like sleeping in a closet. Only one of the rooms have A/C. Minimum amenities, no TV and the entrance is like a window: super difficult to identify as a door during the night and even more difficult to handle luggage through its tiny but steppy stair.

Stayed 3 nights in Jul 2025

10/10 Excellent

Adriana

5 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was very private and conveniently located

Stayed 3 nights in Nov 2024

8/10 Good

Paola

17 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Nice location and comfortable room. The quadruple room is very spacious and convenient.

Stayed 2 nights in Feb 2024

10/10 Excellent

JAVIER

12 Oct 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Total automatized easy check in and out. Close to transportation, historic and tourist places.

Stayed 2 nights in Oct 2023

10/10 Excellent

Belia

29 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was good

Stayed 1 night in Apr 2024

8/10 Good

Bethward

14 May 2024

Liked: Cleanliness

Disliked: Amenities

Check-in was easy because it was all done online beforehand. You must have access to data in order to unlock the main doors and rooms as there are no keypads or keys. Overall, the area was quiet and clean, within easy walking distance to the Prado museum and shopping.

Stayed 1 night in May 2024

6/10 Okay

Felipe

24 Sept 2024

Liked: Cleanliness

the room was clean and tidy. the mattress was a bit old and not in the best condition, but it was enough to sleep! the room doesn't have blankets and it could be a problem if you are very cold! overall it is a good value for money because of its location - 20-25 minutes walk to the main places in Madrid

Stayed 3 nights in Sep 2024

8/10 Good

Ester

1 Jul 2023

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Guay

Stayed 1 night in Jun 2023

6/10 Okay

John

16 Jun 2025

Liked: Cleanliness

Disliked: Staff & service, amenities

The location was excellent but without any staff on site, many people stood for nearly an hour at the front door trying to figure out the system to get in. It was not explained very well and the instructions were confusing and poorly managed, from the customer's perspective. Once we learned the system, the rest worked out well. There was no one onsite to contact, and the number provided did not answer. Also, no one responded to email. The room and bathroom were clean. There was no television in the room. It felt like a dormitory room. Very basic. The shared bathroom was a surprise, but it worked out. The trick is to be the first one in to shower the night before. Also there were so many threats to be charged additional fees that it felt unwelcoming. If this is the future of AI Hoteling, I won't do it again. There has to be a human interface somewhere along the line.

Stayed 1 night in Jun 2025

6/10 Okay

Cindy

22 Jun 2023

Disliked: Cleanliness

Good location, quiet, no window

The location was great and the room was quiet. Not a window even though Pictures show a window. Basement unit with sewer smell. Mold in the bathroom.

Stayed 3 nights in Jun 2023

6/10 Okay

Perla

19 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The price was good and location. Room wasn’t bad except the fact the water would clog up in the bathroom was a horrible experience. There was water alllll over the floor. Had to use the towels to dry. I ended up not showering rest of my visit also my friend who came with me would have to minimize her shower time to like 2-3 mins and still would have water seeping out of the shower. Also they are very strict with guests. It was just me and my friend but then wanted to add another friend to a two bedroom room and said that wasn’t allowed. Besides that everything was good. It was very cold though as well no heater

Stayed 2 nights in Jan 2025

2/10 Terrible

SUNG

9 Nov 2023

The email for entering was not sent, so I wased time and found another hotel. And They declined even refund. Never go to this hotel! This is so terrbible experience!!

Stayed 2 nights in Oct 2023

4/10 Poor

Verified traveller

21 Mar 2024

Disliked: Staff & service

Live in a basement, and tech only check-in hassle

The booking process is unclear, takes a lot of effort before you know that you can really enter the room, and the place doesnt even have a glass to use the water dispenser. All processes are tech based, but the tech is not a seamless experience. Also, you live in a basement.

Stayed 1 night in Mar 2024

2/10 Terrible

Fernando

20 Jun 2023

Disliked: Cleanliness, staff & service, property conditions & facilities

I don’t like the way the work

Stayed 1 night in Jun 2023

2/10 Terrible

Elise

1 Apr 2023

Disliked: Staff & service, amenities, property conditions & facilities

I was locked out of the building for two hours with two other customers with no way to get in. We called and were ignored

Stayed 1 night in Mar 2023

2/10 Terrible

jose

15 Apr 2023

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I'm giving poor rate because I never find the hotel. I arrived around 12:30 am to the address indicated in the website I was surprised , no sign nothing that indicated the existence of this hotel. I asked to different police officers and none of them had idea about this hotel. I called a phone number on the website and they never responded. I have to walk with my wife around puerta del Sol to see where we could spend the night. Fortunately we found a hostal. I complained with Expedia and they processed a refund.

Stayed 4 nights in Apr 2023

2/10 Terrible

Alexander

23 Aug 2023

Disliked: Cleanliness, property conditions & facilities

Poor experience, Dirty, Misrepresented photos

- Check-in process: very cumbersome. Not explained well. Slow. Confusing. I am very tech savvy, pro-self service; this is as bad as it can get. - Cleanliness: very dirty. Bed sheet were not changed from previous guest. Hair all over the bathroom, sheets, floor, towel. Towels also smelly. - Pictures on Hotels.com vs. reality: totally different. Dark room, poorly maintained. Much smaller than represented on pictures.

Stayed 1 night in Aug 2023

4/10 Poor

francisco

30 Jan 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Health hazard

This is the only negative review I've given in my life. Nobody should be allowed to stay here. There was so much mold that it was literally hard to breathe. To go to the bathroom you had to hold your breath because you could not breathe that in. We were honestly afraid for our health. We asked to cancel immediately or for a refund and were not granted either so we had to sleep there. I'm only writing this review so that whoever reads this does not have to go through this experience, truly awful. Hotels.com was very helpful and tried to get us a refund but the property won't even answer. They should remove it from the platform.

Stayed 1 night in Jan 2024

10/10 Excellent

Mohamed Amine

25 Aug 2025

Stayed 1 night in Aug 2025

10/10 Excellent

RUBEN

1 Aug 2025

Stayed 1 night in Jul 2025

2/10 Terrible

Andrea

20 Jul 2025

Disliked: Cleanliness

Huele a orines, el agua huele feo, no tienen consigna. No reserven ahí.

Stayed 2 nights in Jul 2025

10/10 Excellent

Daria Katarzyna

16 Jul 2025

Liked: Property conditions & facilities

Buena ubicación y limpieza

Stayed 1 night in Jul 2025

8/10 Good

José María

27 Jun 2025

Stayed 1 night in Jun 2025

8/10 Good

Bruna

16 Jun 2025

Liked: Property conditions & facilities, room comfort

Stayed 1 night in Jun 2025

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