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Reviews of Pullman Zamzam Madina

5 out of 5
Pullman Zamzam Madina
Amr Bin Al Gmoh Street, Madinah

Reviews

8.2

Very good

Rating 10 - Excellent. 553 out of 1000 reviews" "
Rating 8 - Good. 202 out of 1000 reviews" "
Rating 6 - Okay. 104 out of 1000 reviews" "
Rating 4 - Poor. 47 out of 1000 reviews" "
Rating 2 - Terrible. 94 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

saira

Liked: Staff & service
Disliked: Cleanliness
Bath shower had mold . Broken lamp shades and little to no lights in the room . Stains on the carpet and chairs in the room . Manager was rude . Will never stay there or recommend it anyone . Please save your money visitors
Stayed 6 nights in Apr 2024
Response from Hotel Management on 20 May 2024
Dear Ms. Saira,Thank you for sharing your valuable feedback with us.We begin by expressing our sincere apology for the inconveniences you encountered during your recent stay at our hotel. Your comments about the bathroom cleanliness, room amenities, carpet cleanliness, and staff is valued and please rest assured we will address all your concerns to the relevant department for further investigation and resolutions.Once again, please accept our sincerest apologies for the inconveniences you experienced. We hope to have the opportunity of serving you again.Best regards,Pullman Zamzam Madina

10/10 Excellent

haroon

Liked: Cleanliness, staff & service, property conditions & facilities
It was very quiet
Stayed 2 nights in May 2024
Response from Hotel management team on 18 May 2024
Dear Mr. Haroon,Thank you for your generous feedback. At Pullman Zamzam Madina, we are committed to delivering top-notch service to our guests, ensuring a spiritual experience. It was a pleasure to have you stay with us. We look forward to your upcoming stay.Best regards,Pullman Zamzam Madina

10/10 Excellent

Raju, Buffalo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very close to masjid Nababi 5 min walking distance
Response from Hotel Management on 15 May 2024
Dear Mr. Raju,Thank you for taking time to share your experience with us. We are delighted to hear that our hotel's prime location near Al-Masjid an-Nabawi made your stay truly special.Our location, just a few minutes from Haram, was chosen specifically to ensure our guests have the most convenient and spiritually enriching experience possible during their visit to this sacred destination.It was our privilege to have you. We look forward to welcoming you back to Pullman Zamzam during your next visit to the City of Prophet Mohamed (PBUH).Best regards,Pullman Zamzam Madina

8/10 Good

Abdiasis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall pretty good
Stayed 4 nights in May 2024
Response from Hotel Management on 15 May 2024
Dear Mr. Abdiasis,We appreciate your honest feedback on our service, and we will certainly consider it for continuous improvement. Thank you for choosing Pullman Zamzam Madina, and we hope to have the opportunity to serve you again.Best regards,Pullman Zamzam Madina

10/10 Excellent

Muhammad

Travelled with family
Liked: Cleanliness, staff & service, amenities
Really enjoyed my stay in Pullman. They can do some renovations to make it nice and clean since they charge 5 star prices.
Stayed 8 nights in May 2024
Response from Hotel Management on 14 May 2024
Dear Mr. Muhammad,Thank you for sharing your valuable experience with us.We appreciate your honest feedback about the renovations, and we will certainly consider it for continuous improvement. Thank you for choosing Pullman Zamzam Madina, and we hope to have the opportunity to serve you again.Best regards,Pullman Zamzam Madina

2/10 Terrible

Milad

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in May 2024
Response from Hotel Management on 19 May 2024
Dear Mr. Milad,Thank you for sharing your recent experience with us.We sincerely apologize for any inconvenience you experienced during your stay. Rest assured that corrective action is in place to avoid it in the future.We would appreciate it if you could message us in a private message for further investigations.We look forward to welcoming you in the very near future.Best regards,Pullman Zamzam Madina

8/10 Good

Rupia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 4 nights in Mar 2024
Response from Hotel Management on 14 May 2024
Dear Valued Guest,Thank you for your generous feedback. At Pullman Zamzam Madina, we are committed to delivering top-notch service to our guests, ensuring a spiritual experience. It was a pleasure to have you stay with us. We look forward to your upcoming stay.Best regards,Pullman Zamzam Madina

10/10 Excellent

Manal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place
Stayed 4 nights in May 2024
Response from Hotel Management on 13 May 2024
Dear Ms. Manal,Thank you for taking time to share your valuable feedback with us.We are delighted to hear our guests enjoyed their stay with us.We aim to ensure that every guest feels welcomed and well taken care of.Thank you again for your kind words, and we look forward to welcoming you back for another fantastic stay!Best regards,Pullman Zamzam Madina

10/10 Excellent

A

Travelled with family
Liked: Amenities, property conditions & facilities
I had low expectations. This hotel was amazing. 10/10 definitely recommend!
Stayed 4 nights in May 2024
Response from Hotel Management on 12 May 2024
Dear Valued Guest,Thank you for taking time to share your valuable feedback with us.We are delighted to hear our guests enjoyed their stay with us.We aim to ensure that every guest feels welcomed and well taken care of.Thank you again for your kind words, and we look forward to welcoming you back for another fantastic stay!Best regards,Pullman Zamzam Madina

6/10 Okay

BADIR

Disliked: Staff & service
Very poor and low standard front desk staff. The night manager definitely needs to be retrained in customer service.
Stayed 7 nights in May 2024
Response from Hotel Management on 12 May 2024
Dear Mr. Badir,Thank you for sharing your honest experience with us.We appreciate your comment regarding the reception staff, and please rest assured that we have taken immediate action to address it to avoid any future occurrence.We appreciate your understanding, and we hope to welcome you again to provide you with better service.Best regards,Pullman Zamzam Madina

10/10 Excellent

Khurram

Travelled with family
Liked: Amenities
Great experience as always 👍
Stayed 1 night in May 2024
Response from Hotel Management on 11 May 2024
Dear Mr. Khurram,Thank you for your generous feedback. At Pullman Zamzam Madina, we are committed to delivering top-notch service to our guests, ensuring a spiritual experience. It was a pleasure to have you stay with us. We look forward to your upcoming stay.Best regards,Pullman Zamzam Madina

10/10 Excellent

Muhammad, HEWLETT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was really gr8 and quick Near to prophet mousqe
Stayed 2 nights in Apr 2024
Response from Hotel Management on 10 May 2024
Dear Mr. Muhammad,Thank you for taking time to share your experience with us. We are delighted to hear that our service and the prime location near Al-Masjid an-Nabawi made your stay truly special.Our location, just a few minutes from Haram, was chosen specifically to ensure our guests have the most convenient and spiritually enriching experience possible during their visit to this sacred destination.It was our privilege to have you. We look forward to welcoming you back to Pullman Zamzam during your next visit to the City of Prophet Mohamed (PBUH).Best regards,Pullman Zamzam Madina

8/10 Good

saousan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management on 8 May 2024
Dear Ms. Saousan,We appreciate your honest feedback on our service, and we will certainly consider it for continuous improvement. Thank you for choosing Pullman Zamzam Madina, and we hope to have the opportunity to serve you again.Best regards,Pullman Zamzam Madina

6/10 Okay

Saad

Travelled with family
Disliked: Staff & service
Service
Stayed 3 nights in May 2024
Response from Hotel Management on 6 May 2024
Dear Mr. Saad,We appreciate your honest feedback on our service, and we will certainly consider it for continuous improvement. Thank you for choosing Pullman Zamzam Madina, and we hope to have the opportunity to serve you again.Best regards,Pullman Zamzam Madina

2/10 Terrible

Abdul

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The washroom smelled like sewer. At first, the toilet was leaking and left a big pool of water on the floor. It was disgusting. We called the reception desk the same day we checked in and they said someone would come and check it out but no one came. We complained about it again the next morning and they again said someone would come and check but again but no one did. Then a waiter at the breakfast buffet asked us about our experience thus far and we mentioned the issue, he then spoke with someone and told us to call the reception again if no one shows up. Someone finally came to check it but instead changed the bidet shower head and left, which of course didn't fix the problem. We called the reception once again, then someone came to check the issue and said the toilet is leaking and fixed it. But since that day, the toilet had a stinky sewage smell. It was hard to even use the washroom with that smell. We complained about it a couple of times during our 6 night stay, but instead of fixing the problem someone would come and spray an air freshener in the washroom and leave. Towards the end of our stay, we needed toilet papers and we called the reception desk a few times but no one would pick up. Terrible experience at this place.
Stayed 7 nights in Apr 2024
Response from Hotel Management on 6 May 2024
Dear Mr. Abdul,Thank you for sharing your valuable feedback with us.We begin by expressing our sincere apology for the inconveniences you encountered during your recent stay at our hotel. Your comments about the bathroom maintenance and reception service and are valued and please rest assured we will address all your concerns to the relevant department for further investigation and resolutions.Once again, please accept our sincerest apologies for the inconveniences you experienced. We hope to have the opportunity of serving you again.Best regards,Pullman Zamzam Madina

10/10 Excellent

Anas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent experience.
Stayed 4 nights in Apr 2024
Response from Hotel Management on 6 May 2024
Dear Mr. Anas,We are truly delighted to receive your ideal rating for our service. At Pullman Zamzam Madina, we are committed to delivering top-notch service. We would be happy to welcome you back for another memorable stay soon.Best regards,Pullman Zamzam Madina

10/10 Excellent

Hamna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay and great location
Stayed 5 nights in Apr 2024
Response from Hotel Management on 5 May 2024
Dear Ms. Hamna,Thank you for taking time to share your experience with us. We are delighted to hear that our hotel's prime location near Al-Masjid an-Nabawi made your stay truly special.Our location, just a few minutes from Haram, was chosen specifically to ensure our guests have the most convenient and spiritually enriching experience possible during their visit to this sacred destination.It was our privilege to have you. We look forward to welcoming you back to Pullman Zamzam during your next visit to the City of Prophet Mohamed (PBUH).Best regards,Pullman Zamzam Madina

10/10 Excellent

Hamna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unlike their branch in Makkah, the Madinah Pullman Zam Zam was great. Nice rooms and good service, best of all, great location, close to the Prophet's mosque. The microwave and fridge were very convenient as well.
Stayed 1 night in Apr 2024
Response from Hotel Management on 5 May 2024
Dear Ms. Hamna,Thank you for your positive feedback regarding your accommodation at Pullman Zamzam Madina. We are delighted that you found our rooms to be a comfortable and relaxing haven during your stay. Our aim is to provide a peaceful atmosphere for our guests throughout their stay. We are more glad that our hotel's service and its prime location near Al-Masjid an-Nabawi made your stay truly special.We appreciate your feedback and cannot wait to host you again for another enjoyable visit.Best regards,Pullman Zamzam Madina

2/10 Terrible

Syed

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a 5 star experience
Stayed 3 nights in Apr 2024
Response from Hotel Management on 5 May 2024
Dear Mr. Syed,Thank you for sharing your valuable feedback with us.We begin by expressing our sincere apology for the inconveniences you encountered during your recent stay at our hotel. Your feedback is valued and please rest assured we will forward it to the relevant department for further investigation and resolutions.Once again, please accept our sincerest apologies for the inconveniences you experienced. We hope to have the opportunity of serving you again.Best regards,Pullman Zamzam Madina

10/10 Excellent

Arefa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet was amazing for breakfast and dinner. Got upgraded which was awesome! Definitely felt like a 5 start experience.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 5 May 2024
Dear Ms. Arefa,Thank you for sharing your recent experience with us. We are delighted to hear that you appreciated the room upgrade. We are thrilled that you enjoyed our diverse buffet offering during your stay and they met your satisfaction.At Pullman Zamzam Madina, we take great pride in offering a delightful culinary experience that caters to diverse tastes and preferences.It was our pleasure to serve you and we look forward to your next stay.Best regards,Pullman Zamzam Madina

6/10 Okay

Ramoutoulie

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel but breakfast isn’t as we expected considering the price.
Stayed 5 nights in Apr 2024
Response from Hotel Management on 5 May 2024
Dear Ms. Ramoutoulie,Thank you for sharing your recent experience with us.We appreciate your honest feedback about the breakfast buffet. Please rest assured that we have addressed these concerns with the concerned department to prevent any future occurrences.At Pullman Zamzam Madina, your satisfaction is our priority, and we are dedicated to improving our services to ensure we meet your expectations.We look forward to the opportunity to serve you again and provide you with an exceptional experience.Best regards,Pullman Zamzam Madina

8/10 Good

Shibli

Liked: Cleanliness, staff & service, property conditions & facilities
Generally a good property. Bathrooms are slightly dated.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 5 May 2024
Dear Mr. Shibli,Thank you for sharing your honest experience with us.We appreciate your comment regarding the bathroom facilities, and please rest assured that we have taken immediate action to address it to avoid any future occurrence.We appreciate your understanding, and we hope to welcome you again to provide you with better service.Best regards,Pullman Zamzam Madina

10/10 Excellent

Amir

Travelled with family
Liked: Amenities, property conditions & facilities
..
Stayed 1 night in Apr 2024
Response from Hotel Management on 2 May 2024
Dear Mr. Amir,Thank you for awarding us a 5-star rating for your recent stay at Pullman Zamzam Madina. We are delighted to hear that your experience with us was memorable. It was a pleasure to have you as our guest, and we look forward to your next stay.Best Regards,Pullman Zamzam Madina

10/10 Excellent

Umer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management on 5 May 2024
Dear Mr. Umer,Thank you for awarding us a 5-star rating for your recent stay at Pullman Zamzam Madina. We are delighted to hear that your experience with us was memorable. It was a pleasure to have you as our guest, and we look forward to your next stay.Best Regards,Pullman Zamzam Madina

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 5 nights in Apr 2024
Response from Hotel Management on 2 May 2024
Dear Mr. Mohammad,Thank you for your generous feedback. At Pullman Zamzam Madina, we are committed to delivering top-notch service to our guests, ensuring a spiritual experience. It was a pleasure to have you stay with us. We look forward to your upcoming stay.Best regards,Pullman Zamzam Madina

8/10 Good

Uzma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Haram. Staff were very nice and accommodating.
Stayed 4 nights in Apr 2024
Response from Hotel Management on 2 May 2024
Dear Mr. Uzma,Thank you for sharing your unique experience with us.We are delighted to hear that our hotel's prime location near Al-Masjid an-Nabawi made your stay truly special.We appreciate your positive feedback on our staff service. Providing exceptional hospitality is at the heart of what we do, and we are thrilled to hear that our team's warm welcome and attentive service made your stay unforgettable.Thank you once again for your feedback, and we look forward to welcoming you back for another memorable stay.Best regards,Pullman Zamzam Madina

10/10 Excellent

Osama

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, great location
Stayed 1 night in Apr 2024
Response from Hotel Management on 2 May 2024
Dear Mr. Osama,Thank you for taking time to share your experience with us. We are delighted to hear that our hotel's prime location near Al-Masjid an-Nabawi made your stay truly special. We appreciate your positive feedback on our staff service. Providing exceptional hospitality is at the heart of what we do, and we are thrilled to hear that our team's warm welcome and attentive service made your stay unforgettable.Thank you once again for your feedback, and we look forward to welcoming you back for another memorable stay.Best regards,Pullman Zamzam Madina

10/10 Excellent

M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, within close proximity to Masjid Al Nabawi. It should be noted that the walk to the women's section is slightly longer as it's closer to the opposite side of Masjid. Large, spacious and clean rooms. Breakfast spread was reasonable with a good choice of options available. I would definitely consider staying here in the future.
Stayed 5 nights in Apr 2024
Response from Hotel Management on 2 May 2024
Dear Valued Guest,Thank you for taking time to share your experience with us. We are delighted to hear that our breakfast buffet and hotel's prime location near Al-Masjid an-Nabawi made your stay truly special. We are delighted that you found our rooms to be a comfortable, clean, and relaxing haven during your stay. Our aim is to provide a peaceful atmosphere for our guests throughout their stay.We appreciate your feedback and cannot wait to host you again for another enjoyable visit.Best regards,Pullman Zamzam Madina

10/10 Excellent

Hussein

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Management on 2 May 2024
Dear Mr. Hussein,We are truly delighted to receive your ideal rating for our service. At Pullman Zamzam Madina, we are committed to delivering top-notch service. We would be happy to welcome you back for another memorable stay soon.Best regards,Pullman Zamzam Madina

10/10 Excellent

Shahrukh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its right outside of Rowda and on South side. Good Location for transportation from Quba front..
Stayed 2 nights in Apr 2024
Response from Hotel Management on 2 May 2024
Dear Mr. Shahrukh,Thank you for taking time to share your experience with us. We are delighted to hear that our hotel's prime location near Al-Masjid an-Nabawi made your stay truly special.Our location, just a few minutes from Haram, was chosen specifically to ensure our guests have the most convenient and spiritually enriching experience possible during their visit to this sacred destination.It was our privilege to have you. We look forward to welcoming you back to Pullman Zamzam during your next visit to the City of Prophet Mohamed (PBUH).Best regards,Pullman Zamzam Madina

8/10 Good

Nabil

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Furniture need to be upgraded
Stayed 2 nights in Apr 2024
Response from Hotel Management on 2 May 2024
Dear Mr. Nabil,Thank you for sharing your honest experience with us.We appreciate your comment regarding the furniture, and please rest assured that we have taken immediate action to address it to avoid any future occurrence.We appreciate your understanding, and we hope to welcome you again to provide you with better service.Best regards,Pullman Zamzam Madina

4/10 Poor

Zain

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was absolutely dirty and trash. Concierge wasn’t the greatest. Room service was good. Room was extremely small. There should be an exhaust in the bathroom.
Stayed 3 nights in Apr 2024
Response from Hotel Management on 2 May 2024
Dear Mr. Zain,Thank you for sharing your honest experience with us.We are glad to know that our room service has met your satisfaction. However, we apologize for any inconvenience regarding the amenities and cleanliness of bathroom, concierge service, and room size. Your feedback is valuable, and we will take it into immediate action for further investigation.We appreciate you taking the time to provide your feedback, as it will help us improve our services for all our guests.We hope to have the opportunity to welcome you back for an even better experience.Warm regards,Pullman Zamzam Madina

6/10 Okay

Mohamed

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
For our trip we stayed in three hotels in Saudi: The Conrad Makkah was by far the best and made a once in a lifetime experience even more memorable, the Hyatt House in Jeddah was very very clean and fresh and airy for the price, a lovely hotel room and breakfast buffet…. and unfortunately the weakest of the three was the Pullman ZamZam in Medina. I’ll start with the positive: the Pullman ZamZam in Medina has an excellent location 5-10 min away from Masjid al Nabawi and is very clean. No complaints here. Also the water bottles are free which is nice. Now for the less than ideal…. It’s not The Pullman ZamZam’s fault they are an older hotel but their prices do not reflect this. I would have given the Pullman ZamZam a more favourable review had I not stayed at the exquisite Conrad Makkah or if it cost half the price. The Conrad and Pullman were similarly priced (one could even argue the Conrad was cheaper given we got a suite with a view of the Haram on the weekend and stayed at the Pullman without a view during the workweek) and on every dimension the Conrad was leaps and bounds better and more luxurious and comfortable. In particular; the Pullmans breakfast buffet resembles a high school cafeteria while the Conrad is a true 5-star hotel breakfast buffet (and again - both were the same price!!) We had a pleasant stay at the Pullman but we couldn’t shake the feeling of overpaying after staying at the Conrad Makkah and even the Hyatt House in Jeddah.
Stayed 3 nights in Apr 2024

10/10 Excellent

dohaonsi

Travelled with family
Good location , good service
Stayed 1 night in Apr 2024
Response from Hotel Management on 2 May 2024
Dear Valued Guest,Thank you for sharing your valuable experience with us.We are delighted to hear that our hotel's prime location near Al-Masjid an-Nabawi made your stay truly special.We are thrilled that you found our service to be outstanding.As our guests’ satisfaction is our utmost priority, we are happy to hear that our team were able to deliver such a top-notch service.We look forward to welcoming you back for another excellent stay in the future.Best regards,Pullman Zamzam Madina

10/10 Excellent

Naveed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hotel Management on 2 May 2024
Dear Mr. Naveed,Thank you for awarding us a 5-star rating for your recent stay at Pullman Zamzam Madina. We are delighted to hear that your experience with us was memorable. It was a pleasure to have you as our guest, and we look forward to your next stay.Best Regards,Pullman Zamzam Madina

2/10 Terrible

Rabbia

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all their customer service is terrible, they prefer their own people upon any other nationalities. They are clearly Racist. It’s not even 5 star. Please stay in any other hotel, all of the other staff is good except Arabic staff. We all are paying the huge amount of money and we need same type of customer care. I am not going to stay in zamzam again. They don’t even turn on the lights on the corridor, it looks haunted at night time. They need to improve in order to be 5star.
Stayed 3 nights in Apr 2024

10/10 Excellent

Abdullah

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
good/Washroom smells
Stayed 1 night in Apr 2024
Response from Hotel Management on 2 May 2024
Dear Mr. Abdullah,Thank you for sharing your valuable experience with us.We are happy to know that our bathroom cleanliness exceeded your expectations.Our entire team is committed to providing a high standard of service to all our guests to ensure their satisfaction.It was our pleasure to have you, and we look forward to welcoming you again soon.Warm regards,Pullman Zamzam Madina

8/10 Good

Abdihakim

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 2 May 2024
Dear Mr. Abdihakim,We appreciate your honest feedback on our service, and we will certainly consider it for continuous improvement. Thank you for choosing Pullman Zamzam Madina, and we hope to have the opportunity to serve you again.Best regards,Pullman Zamzam Madina

10/10 Excellent

Munir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The only thing that we are upset is the cleaning of the room for 2 night was not done!!! Paying $500 per night we did not get the value for the money. We should be given Some sort of refund???
Stayed 2 nights in Apr 2024
Response from Hotel Management on 2 May 2024
Dear Mr. Munir,Thank you for sharing your recent experience with us.We appreciate your honest feedback about the housekeeping service. Please rest assured that we have addressed these concerns with the concerned department to prevent any future occurrences.At Pullman Zamzam Madina, your satisfaction is our priority, and we are dedicated to improving our services to ensure we meet your expectations.We look forward to the opportunity to serve you again and provide you with an exceptional experience.Best regards,Pullman Zamzam Madina

10/10 Excellent

Yusuf

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 6 nights in Apr 2024
Response from Hotel Management on 2 May 2024
Dear Mr. Yusuf,Thank you for your generous feedback. At Pullman Zamzam Madina, we are committed to delivering top-notch service to our guests, ensuring a spiritual experience. It was a pleasure to have you stay with us. We look forward to your upcoming stay.Best regards,Pullman Zamzam Madina

8/10 Good

Zubeiru

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I try to iron my expensive custom made Jalbab, was 🔥 burnt i asked for replacement of the pressing iron they took about 45 minutes to respond, they promised to send a staff to collect two pieces of clothes to iron but no one show up i was so disappointed.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 2 May 2024
Dear Mr. Zubeiru,Thank you for sharing your honest experience with us.We appreciate your comment regarding the laundry service, and please rest assured that we have taken immediate action to address it to avoid any future occurrence.We appreciate your understanding, and we hope to welcome you again to provide you with better service.Best regards,Pullman Zamzam Madina

10/10 Excellent

Muhammad Ibad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice hotel very close to Rawdah!!
Stayed 2 nights in Apr 2024
Response from Hotel Management on 2 May 2024
Dear Mr. Muhammad,Thank you for taking time to share your experience with us. We are delighted to hear that our hotel's prime location near Al-Masjid an-Nabawi made your stay truly special.Our location, just a few minutes from Haram, was chosen specifically to ensure our guests have the most convenient and spiritually enriching experience possible during their visit to this sacred destination.It was our privilege to have you. We look forward to welcoming you back to Pullman Zamzam during your next visit to the City of Prophet Mohamed (PBUH).Best regards,Pullman Zamzam Madina

10/10 Excellent

dohaonsi

Liked: Cleanliness, property conditions & facilities
Very good
Stayed 2 nights in Apr 2024
Response from Hotel Management on 2 May 2024
Dear Valued Guest,Thank you for taking time to share your valuable feedback with us.We are delighted to hear our guests enjoyed their stay with us.We aim to ensure that every guest feels welcomed and well taken care of.Thank you again for your kind words, and we look forward to welcoming you back for another fantastic stay!Best regards,Pullman Zamzam Madina

6/10 Okay

Steve

Stayed 14 nights in Apr 2024
Response from Hotel Management on 9 May 2024
Dear Mr. Steve,We appreciate your honest feedback on our service, and we will certainly consider it for continuous improvement. Thank you for choosing Pullman Zamzam Madina, and we hope to have the opportunity to serve you again.Best regards,Pullman Zamzam Madina

10/10 Excellent

Sherbano

Travelled with family, Travelled with partner
Liked: Staff & service, property conditions & facilities
Our stay was very pleasant. Room was very clean with all the necessary amenities, room service and staff was very helpful. Walkable distance from Masjid-e-Nabwi. Breakfast buffet and hotel restraunt food is very tasty. You will get all in one package.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 2 May 2024
Dear Valued Guest,Thank you for sharing your valuable experience with us.We are delighted that you found our rooms to be a comfortable, clean, and relaxing haven during your stay. We are pleased to know that our hotel's prime location near Al-Masjid an-Nabawi made your stay truly special. We appreciate your positive feedback on our restaurant and breakfast buffet, and that you enjoyed the amazing options and the service provided by our team.Your feedback means a lot to us, and we are glad that you had a beautiful time.We hope to have the privilege of serving you again.Warm regards,Pullman Zamzam Madina

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really close a walking distance where I needed to be. Haram
Stayed 6 nights in Apr 2024
Response from Hotel Management on 2 May 2024
Dear Mr. Mohammad,Thank you for taking time to share your experience with us. We are delighted to hear that our hotel's prime location near Al-Masjid an-Nabawi made your stay truly special.Our location, just a few minutes from Haram, was chosen specifically to ensure our guests have the most convenient and spiritually enriching experience possible during their visit to this sacred destination.It was our privilege to have you. We look forward to welcoming you back to Pullman Zamzam during your next visit to the City of Prophet Mohamed (PBUH).Best regards,Pullman Zamzam Madina

10/10 Excellent

Abdelmalek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Apr 2024
Response from Hisham on 18 Apr 2024
Dear Valued Guestwe would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience.We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,

10/10 Excellent

HUZAIR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Masha Allah we love this property ♥️♥️♥️♥️♥️♥️
Stayed 3 nights in Apr 2024
Response from Hisham on 18 Apr 2024
Dear Valued Guestwe would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience.We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,

4/10 Poor

Luma

Disliked: Cleanliness
They didn’t clean the room for time of my stay also they didn’t change bed sheets towel garbage no water and coffee refill I was disappointed Not five star at all
Stayed 3 nights in Apr 2024
Response from Hotel Management on 2 May 2024
Dear Valued Guest,Thank you for sharing your valuable feedback with us.We begin by expressing our sincere apology for the inconveniences you encountered during your recent stay at our hotel. Your comment about the housekeeping is valued and please rest assured we will address all your concerns to the relevant department for further investigation and resolutions.Once again, please accept our sincerest apologies for the inconveniences you experienced. We hope to have the opportunity of serving you again.Best regards,Pullman Zamzam Madina

10/10 Excellent

Mohamed A.

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great location
Stayed 4 nights in Apr 2024
Response from Hisham on 16 Apr 2024
Dear Valued Guestwe would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience.We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,