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Reviews of Stuart Hotel

3 out of 5
Stuart Hotel
74, Stuart Street, Luton, England

Reviews

5.8
Rating 10 - Excellent. 50 out of 300 reviews" "
Rating 8 - Good. 63 out of 300 reviews" "
Rating 6 - Okay. 59 out of 300 reviews" "
Rating 4 - Poor. 51 out of 300 reviews" "
Rating 2 - Terrible. 77 out of 300 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Nicoleta Alina

Stayed 1 night in Dec 2023

8/10 Good

Wayne

Stayed 1 night in Dec 2023

6/10 Okay

Steven

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Andrew

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
Unfortunately its an old hotel requiring refurbishment, rooms are dirty, mould on the windows, air con that you have no control over and bugs found in the bathroom. Wouldnt recommend a stay here
Stayed 1 night in Dec 2023

8/10 Good

Grace

Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Abdul Ahad

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad
Stayed 4 nights in Nov 2023

10/10 Excellent

Antonio

Stayed 1 night in Dec 2023

2/10 Terrible

geoffrey h

Disliked: Cleanliness, property conditions & facilities, room comfort
WORST HOTEL IN MY LIFETIME
Stayed 1 night in Dec 2023

2/10 Terrible

Seynakenza

Disliked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Saiful

Liked: Staff & service
Disliked: Cleanliness, amenities
Good
Stayed 1 night in Nov 2023
Response from Anna on 28 Nov 2023
Hello Saiful,Thank you for your responds, your feedbacks are invaluable

2/10 Terrible

Abdul Ahad

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad experience
Stayed 2 nights in Nov 2023
Response from Anna on 28 Nov 2023
We deeply regret the inconveniences you faced during your stay. Your feedback is crucial, and we appreciate your patience and understanding.

2/10 Terrible

Parvin

Stayed 1 night in Nov 2023

8/10 Good

Gagan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Staff And Good Stat
Stayed 2 nights in Nov 2023
Response from Anna on 28 Nov 2023
Hi Gagan, we appreciate your feedback.

2/10 Terrible

Shemul

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Sola

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel
Excellent. Just basic.
Stayed 1 night in Nov 2023
Response from Anna on 28 Nov 2023
Hi Sola, Thank you, your feedbacks are very important

4/10 Poor

Harold

Stayed 1 night in Nov 2023

2/10 Terrible

Loraine

Disliked: Staff & service
Stayed 1 night in Nov 2023

2/10 Terrible

Alan

Disliked: Cleanliness, property conditions & facilities
Disappointment
The smell from the carpets was horrendous. Absolutely disgusting. Advertises, bar and restaurant that didn’t exist false advertisement
Stayed 1 night in Nov 2023
Response from Anna on 19 Nov 2023
I sincerely apologize for the unpleasant experience with the carpets' odor and the misrepresented bar and restaurant. This falls short of our commitment to provide accurate information and a comfortable environment. We take your feedback seriously and will address these issues promptly to ensure a more accurate and enjoyable stay in the future.

6/10 Okay

Steven

Stayed 5 nights in Oct 2023

4/10 Poor

Keith

Business traveller
On arrival a group of males were obviously having a drink in reception. Drinking from their own cans and being loud and rude. The receptionist was a female and clearly there was no control. The public areas were dirty although the room was quite clean. The mattress had seen better days and was lumpy and uncomfortable.
Stayed 1 night in Oct 2023
Response from anna on 19 Nov 2023
Hi KeithI'm genuinely sorry for the disruptive experience upon your arrival, with the group in reception. We deeply regret for the inconvenience caused. Your observations about the public areas and mattress are concerning and will be promptly addressed. We appreciate your feedback and will work to improve these aspects for a better guest experience in the future.

8/10 Good

Karandeep

Good
Stayed 5 nights in Oct 2023
Response from Anna on 28 Nov 2023
Thankyou for your positive feedback.

10/10 Excellent

Anthony

Stayed 1 night in Oct 2023

2/10 Terrible

Nanak

Travelled with family
Disliked: Staff & service, property conditions & facilities
Never visit again
Stayed 1 night in Oct 2023

2/10 Terrible

Brian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just don't do it
Not a nice place. Stay somewhere else.
Stayed 1 night in Oct 2023
Response from Management on 24 Oct 2023
Regret the experience you have gone through. Being a visitor, we do realize how it feels in such circumstances, however, we have immediately shared the feedback with our relevant team to look into this concern so that our other guests should not face such trouble further. Hope to make your future experience delightful and we ensure a better experience on your next stay. Regards

10/10 Excellent

Taylor

Stayed 1 night in Oct 2023

2/10 Terrible

muhammad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Marguerite

Disliked: Cleanliness, property conditions & facilities
No lift made mobility limited.. it was said to be fixed.. disappointing stay
Stayed 28 nights in Aug 2023
Response from Management on 24 Oct 2023
Dear MargueriteWe can confirm the lift is up and runningRegards

6/10 Okay

Manjot

Liked: Staff & service
Disliked: Property conditions & facilities
Don't know what kinda strange stink coming out of the heating system. As the glasses of window are single glazed, and the hotel is located on the edge of the main road, it's too noisy at 24×7. Staff is nice but there's no bar and restaurant as its showing into their website. As compared to other hotels, the services are weak, and no much facilities. They don't even providing a single bottle of water. If the person is new to the town, they just showing the way to them for buy from outside. I came from so far just for work purpose not stayed with my relatives but preferred to book a hotel. But very disappointed. Please be prepared with everything before going.
Stayed 2 nights in Oct 2023
Response from Management on 24 Oct 2023
Regret the experience you have gone through. Being a visitor, we do realize how it feels in such circumstances, however, we have immediately shared the feedback with our relevant team to look into this concern so that our other guests should not face such trouble further. Hope to make your future experience delightful and we ensure a better experience on your next stay. Regards

10/10 Excellent

Yuvie

Travelled with family, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The lady was amazing.. Very helpful..... Facilities for the price you pay are extremely decent.... The bedding and the bed were so snug and comfortable.... The shower and bathroom were really nice too..... Lovely spacious room for the money you pay..
Stayed 1 night in Oct 2023
Response from Management on 24 Oct 2023
Dear YuvieWe appreciate your feedback and hope to see you again soon !Regards

8/10 Good

Gurpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from Anna on 28 Nov 2023
Thank you for your valuable feedback

6/10 Okay

Chinthaka

Disliked: Staff & service, property conditions & facilities
Ventilator not working, lot of noisy
Stayed 4 nights in Oct 2023
Response from Anna on 19 Nov 2023
I apologize for the inconvenience caused by the non-functioning ventilator and the excessive noise. Your comfort is important to us, and we take this feedback seriously

2/10 Terrible

Samuel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worse hotel I have never lodged Upon entry the corridor was smelling terribly,the pillow is disgusting.there was no lift we had to use the stairs to the third floor with heavy baggages.
Stayed 2 nights in Sep 2023
Response from Management on 4 Oct 2023
Regret the experience you have gone through. Being a visitor, we do realize how it feels in such circumstances, however, we have immediately shared the feedback with our relevant team to look into this concern so that our other guests should not face such trouble further. Hope to make your future experience delightful and we ensure a better experience on your next stay. Regards

4/10 Poor

Fereshteh

Business traveller
Disliked: Amenities
The toilet smelled, could not use the bath as plug was not to the size, shower stand too high. First night was extremely noisy. Subsequent night the smell of the toilet did now allow good night rest.
Stayed 3 nights in Sep 2023
Response from Management on 4 Oct 2023
Regret the experience you have gone through. Being a visitor, we do realize how it feels in such circumstances, however, we have immediately shared the feedback with our relevant team to look into this concern so that our other guests should not face such trouble further. Hope to make your future experience delightful and we ensure a better experience on your next stay. Regards

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Had to hold my breathe through a smoke smell permeated hallway to get to my room.
Stayed 1 night in Sep 2023
Response from Anna on 19 Nov 2023
Hello sorry for the inconvenience caused by the smoke smell in the hallway, which doesn't meet our standards. Your feedback is valuable, and we will swiftly investigate and resolve the issue to create a cleaner and more enjoyable environment for all our guests. Thank you for your understanding.

6/10 Okay

Satya, Sheffield

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Convenient area, but property and facilities are outdated. Faulty A/c.. Faulty lift... broken taps...
Stayed 1 night in Sep 2023
Response from Management on 24 Oct 2023
Dear SatyaWe appreciate your feedback and we will pass the message to our relevant team member to ensure better experience on your future visit !Regards

2/10 Terrible

Naman

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty stairs , windows not opening , AC not working , dirty bathrooms . Worst hotel ever .
Stayed 1 night in Sep 2023
Response from Management on 24 Oct 2023
Regret the experience you have gone through. Being a visitor, we do realize how it feels in such circumstances, however, we have immediately shared the feedback with our relevant team to look into this concern so that our other guests should not face such trouble further. Hope to make your future experience delightful and we ensure a better experience on your next stay. Regards

10/10 Excellent

Godwin

Business traveller
Their service was great, I’ll definitely come again.
Stayed 1 night in Sep 2023
Response from Management on 24 Oct 2023
Thank you , Mr GodwinWas lovely having you :)

10/10 Excellent

Cloud

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Stayed 1 night in Sep 2023

4/10 Poor

Mubbashar

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t looked it much but my staying there was a chaos. Also I forget my charger there in room where I stayed.
Response from Management on 13 Sept 2023
We are sorry to hear about your experience with us!Your charger is at the front desk as we spoke over the phone!See you shortly :)

2/10 Terrible

Chris

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful First impression very messy Tv didn’t work right Air conditioning unit had been broken would switch off and made a racket making sleeping impossible Shiny tiled floor in bathroom and shower with missing curtain Unusable Overall overpriced waste of time Complaints fell on deaf ears
Stayed 1 night in Sep 2023
Response from Management on 11 Sept 2023
Regret the experience you have gone through. Being a visitor, we do realize how it feels in such circumstances, however, we have immediately shared the feedback with our relevant team to look into this concern so that our other guests should not face such trouble further. Hope to make your future experience delightful and we ensure a better experience on your next stay. Regards

2/10 Terrible

Toyin

Disliked: Staff & service, property conditions & facilities
The lift was broken and we had to walk up the stairs to the third floor . The room had no table or chair to sit . No cups in the room . Hotel had no bath soap in the bathroom .
Stayed 1 night in Sep 2023
Response from Management on 4 Sept 2023
Dear Toyin,I'm very sorry to hear about your bad experience, I can confirm that repair work for the lift has been approved by management and it will be ready in few days. i will make sure that we have chair, cups and soap available in each room and we have our reception team available 24/7 to help. we ensure a better experience on your next stay. Hope to see you soon. Thank you

4/10 Poor

John

Stayed 1 night in Aug 2023

6/10 Okay

SHAHBAZ

Stayed 1 night in Aug 2023

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Need to get the lift fixed imm disabled but room was clean and tidy nice touch te and coffe in room a
Stayed 1 night in Aug 2023
Response from Management on 21 Aug 2023
Dear StephenApologise for the inconvenience.we have just approved a quotation to get the Lift repaired so expect this rectified within the next few weeks

2/10 Terrible

Shane

Disliked: Staff & service, property conditions & facilities
Avoid at all costs
The guy at the reception was a terrible host. To begin with, I arrived 45 minutes prior to check in, and just asked to have the key and would not enter the room as I would be returning later that evening, all I got back was "no". I then said I would return in 45 mins. I did, he gave me the check in card with no words. I had to ask him what the room number was, and where abouts is the room. This is meant to be the first person who welcomes me, first impressions count, and this was to continue. We found our room, eventually. Opened the door to what can only be described as a sauna. The "air con", only had one level of temperature and could not be adjusted. After trying to unpack, my partner and I did not like the place or the feeling it gave us. We left immidiately, and did not return. I wouldn't stay here for free, do not stay here. A bulldozer would be the best guest for this hotel.
Stayed 1 night in Aug 2023
Response from Management on 21 Aug 2023
Regret the experience you have gone through. Being a visitor, we do realize how it feels in such circumstances, however, we have immediately shared the feedback with our relevant team to look into this concern so that our other guests should not face such trouble further. Hope to make your future experience delightful and we ensure a better experience on your next stay. Regards

10/10 Excellent

Dean

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Would book again if no other choices
Hotel itself is nice downstairs but hallway stank really bad, hotel was dirty marks on sheets . Window wouldn’t stay open and one wouldn’t open. The ac was broken no remote to try fix work it. Luckily the tv worked. Although had to clean bathroom before hand I had a lovely bath water is very hot hood pressure
Stayed 1 night in Aug 2023
Response from Management on 15 Aug 2023
Regret the experience you have gone through. Being a visitor, we do realize how it feels in such circumstances, however, we have immediately shared the feedback with our relevant team to look into this concern so that our other guests should not face such trouble further. Hope to make your future experience delightful and we ensure a better experience on your next stay. Regards

2/10 Terrible

Xhoana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a hotel I’d never return back to. It was the most unhygienic and vile place I’ve seen. The bedsheets had marks on them from previous guests, the toilet smell was something you couldn’t ignore and from the moment I stepped into my room, all you could smell was cigarettes. The lift was broken , and our room was on the 4th floor. The fire alarm went off at 9pm when I was ready to get some rest and everyone had to go downstairs just to be told that someone is smoking in of the rooms. The room looked as if was not catered after at all and had been left in the same condition that was left from previous guests which was disgusting. Would not recommend !! Very unsanitary.
Stayed 1 night in Aug 2023
Response from Stella on 15 Aug 2023
Thank you for choosing us!Unfortunately, the fire alarm event was unforeseen and we are sorry you have had to experienced it!Our team works hard in order to fix any issues related to your stay!Much appreciated your feedback!

10/10 Excellent

Mohammad

Stayed 2 nights in Aug 2023