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Reviews of Southern Sun Ridgeway

4 out of 5
Southern Sun Ridgeway
Cnr. Church Road and Independence Ave., Lusaka

Reviews

8.6

Excellent

Rating 10 - Excellent. 54 out of 114 reviews" "
Rating 8 - Good. 41 out of 114 reviews" "
Rating 6 - Okay. 16 out of 114 reviews" "
Rating 4 - Poor. 2 out of 114 reviews" "
Rating 2 - Terrible. 1 out of 114 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Maud

Liked: Cleanliness, amenities, property conditions & facilities
Workers have an excellent Customer service.
Stayed 9 nights in May 2024

10/10 Excellent

Ted, Silver Spring

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Ross Mackay on 13 May 2024
Dear Ted,It was a pleasure having you stay with us at Southern Sun Ridgeway and thank you for posting your rating.The team and I value your feedback and we are delighted you had an excellent experience during your time with us.I hope that we can welcome you back one day soon.Kind regards,Ross MackayGeneral Manager

10/10 Excellent

Johan, Santa Clara

Travelled with family
Liked: Amenities
Excellent staff. Friendly and helpful. Walking distance from national museum
Stayed 2 nights in Nov 2023
Response from Ross Mackay on 13 Nov 2023
Dear Johan,It was a pleasure having you stay with us and thank you for taking the time to share your feedback of your recent stay at Southern Sun Ridgeway.We are delighted that you enjoyed your time with us and I am most proud that you found our team to be friendly and helpful. We strive to provide the best possible service to all our guests, and I am thrilled that this was the case for you.We look forward to welcoming you back in the future.Kind regards,Ross MackayGeneral Manager

6/10 Okay

Munodawafa

Business traveller
Liked: Cleanliness, staff & service, amenities
The tv Signal quality was very bad, wifi network kept booting. Food was exquisite
Stayed 4 nights in Oct 2023
Response from Ross Mackay on 9 Oct 2023
Dear Mundodawafa,Thank you for choosing to stay at Southern Sun Ridgeway during your recent visit to Lusaka.I appreciate you taking the time to share your review with us and I am pleased to know that you enjoyed the food offered by our chefs.I am disappointed that you had issues with our TV signal and Wi-Fi as these are two services that could of been quickly rectified for you. Thank you for raising these points as I will communicate them to the team.I hope we are able to welcome you back some day in the near future.Kind regards,Ross MackayGeneral Manager

10/10 Excellent

Biswanath

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Ross Mackay on 9 Oct 2023
Dear Biswanath,It was a pleasure having you stay with us and thank you for choosing Southern Sun Ridgeway.I appreciate you taking the time to share your rating of your time spent with us and I am delighted that you had an excellent experience at our hotel.I do hope that we are able to welcome you back in the near future.Kind regards,Ross MackayGeneral Manager

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at Southern Sun are exceptional. Thank you for all the attention you give to every detail in making my stay pleasant.
Stayed 9 nights in Sep 2023
Response from Ross Mackay on 27 Sept 2023
Dear Judy,It was a pleasure having you stay with us and thank you for sharing your wonderful review of Southern Sun Ridgeway with us.I am delighted that our team made your time here exceptional and I will be sure to share your kind comments with them.I look forward to the opportunity to welcome you back in the future.Kind regards,Ross MackayGeneral Manager

10/10 Excellent

christopher

Stayed 1 night in Jul 2023
Response from Ross Mackay on 8 Jul 2023
Dear Christopher,Thank you for taking the time to share your rating of Southern Sun Ridgeway.The team and I are delighted that you had a 10 out of 10 experience at our hotel. The strives to offer a high level of service to all our guests and we are pleased this was the case for you.I hope we have the opportunity to welcome you back to Southern Sun Ridgeway in the future.Kind regards,Ross MackayGeneral Manager

8/10 Good

KL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good old times - Will do it again
Enjoyable stay at the Southern Sun Ridgeway. Friendly staff. Chef at Restaurant was also very friendly & accommodating.
Stayed 1 night in Feb 2023
Response from Ross Mackay on 27 Feb 2023
Dear KL,Thank you for taking the time to share your recent experience at Southern Sun Ridgeway.I am delighted to know that your enjoyed your stay with us and that your found our team to be friendly and accommodating.I look forward to welcoming you back to Southern Sun Ridgeway soon.Kind regards,Ross MackayGeneral Manager

8/10 Good

Charles

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Improved compared to years ago
It was good despite mosquitos in room which was surprising and there was not repellent. Rooms were clean. Services were a bit slow
Stayed 2 nights in Oct 2022

10/10 Excellent

Sheila

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Cindy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Southern Sun Team on 29 Apr 2022
Dear Cindy, Greetings, Thank you for your valued feedback, we will ensure that we make the necessary improvements in order to make your next stay enjoyable. Kind Regards, Southern Sun Team

10/10 Excellent

Daphine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Great hotel, friendly staff, very clean rooms and comfortable stay.
Stayed 1 night in Dec 2021

10/10 Excellent

Yishay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

8/10 Good

Val Joe, Tremonton

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Southern Sun Ridgeway is beautiful. I’ve been going there for many years. It’s now all been remodeled and updated, which it needed. Sadly, due to Covid, many of the old familiar faces are no longer to be seen. And it seems to me like some of the new staff, at least in dining for example, don’t get “service” as well as they should. But the food is fine and my housekeeper kept my room spotless during my five night stay. It’s quiet and peaceful. I very much recommend it.
Stayed 5 nights in Oct 2021

8/10 Good

Cindy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2021

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Lusaka hotel
Another great stay. Staff are great and rooms are clean and comfortable. Only down side to my stay was the fact there was no draught beer! Also not great to see (or use) plastic sticks for the tea and coffee. In this day and age it’s really not what you expect. Replace with metal spoons and look at eco friendly options to replace all of the plastic, including all of the miniature toiletries
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad wifi
Stayed 3 nights in Jun 2021

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I've received the best service here and the rooms are cleaned daily.
Stayed 6 nights in May 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in the heart of Lusaka. Feels a bit like an escape. Would definitely stay again.
Stayed 5 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite place to stay in Lusaka. Rooms are always clean and comfortable - hot showers, great shower pressure, soft linens, great pillows, blackout curtains and fluffy towels. Staff are always welcoming and helpful from check in to check out. Breakfast is 10/10 especially the garden/pond vibe. The only suggestion is that the pool needs a little love. Definitely swimmable, but ageing a bit.
Stayed 2 nights in Mar 2021

8/10 Good

ANTONY

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stylish room upgrades
I have stayed at this property several times over the last 10 years and always enjoy seeing the baby crocodiles in the hotel pond. The rooms have recently had an excellent makeover with a great African safari type theme. Service is rather slow, perfunctory and unattentive at times at the restaurant and this is my only slight gripe. Full marks to the front desk staff for allowing me a late check out. I will return.
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2020

8/10 Good

Nestor

Stayed 2 nights in Nov 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

10/10 Excellent

Vincent, Copperbelt

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and very good location, the food is nice
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay!Great atmosphere ! Friendly staff!
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
It was fairy ok in general. The cups in the rooms were all dirty so you need to improve that.
Stayed 2 nights in Nov 2019

8/10 Good

Kristen, Zambia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable rooms. Good food at the restaurant. Nice swimming pool and very accommodating staff.
Stayed 1 night in Oct 2019

10/10 Excellent

Molopeng Nilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent Room - Service Could Be a Bit Better
I had been to many other hotels in Lusaka but I was very pleasantly surprised by my room at Southern Sun. It was newly renovated and stylishly decorated. The breakfast selections were very good, complete with an omelette station, cappuccino selections, and 30+ food options. The only hesitation in my review was that when I reviewed at 3 AM in the morning, the hotel gave me a scare by saying they were completely booked even though I had booked and paid for my reservation in advance. I had even called to inform them that I'd be arriving via a late night international flight!
Stayed 1 night in Sep 2019

10/10 Excellent

Siddharth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for Business stay
Conveniently located in the city of Lusaka. Perfect location for my business needs. Excellent wifi which is extremely important for when i travel for work. They do offer shuttle, however i did not make use of this service. Front desk staff were efficient and friendly. Dinner from the restaurant was excellent. Breakfast buffet is good, but think there could be a few more options in the hot section. The rooms are modern and has all one needs. The beds are extremely comfortable and i just loved those pillows. Overall excellent stay, highly recommend and will be back.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019

8/10 Good

kp, nairobi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in one of the newly refurbished standard rooms. Mine was relatively small, but, very well done and comfortable. T0p marks for the redesign. Food was just OK and the gym is lacking. For those reasons I transferred to the Radisson Blu on my return.
Stayed 1 night in Jun 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Professional Treatment
Emergency business trip that was made much easier due to the accommodations.
Stayed 6 nights in Jun 2019

8/10 Good

Sue, Bath

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff in the dining room and at reception. Staff did all they could to minimise the effect of extensive renovations. Buffet breakfast and meals were varied and excellent.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. A lot of upgrade and renovation going on. Elevators not available during renovation. Other than that, very nice, cozy and welcoming.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
The entrance to the hotel was very impressive and several weddings were photographed there during my stay. The restaurant and bar were very nice and had a good selection of food and drink. The setting around the crocodile pond was comfortable and relaxing. The hotel was undergoing renovations and my only real complaint was that my room had not yet been renovated. The carpet was worn, the furniture was very dated, and the a/c did not work initially. The hotel maintenance staff worked hard and finally got the a/c working.
Stayed 12 nights in May 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, cozy, homely hotel. Very friendly staff and the general manager is always around ready to help. Feels like home away from home!
Stayed 13 nights in Apr 2019

8/10 Good

Eoghan

Liked: Cleanliness, staff & service, property conditions & facilities
A solid choice in Lusaka
A good hotel to stay in for business, with a nice, comfortable meeting area downstairs. Rooms are basic and WiFi is hit and miss but the gym and pool are well maintained and the staff are helpful. I’ll definitely stay again
Stayed 2 nights in Apr 2019

8/10 Good

COLLEEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambiance and the food at the restaurant was great.
Stayed 1 night in Oct 2018

8/10 Good

Jude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip review.
Overall, it was a great stay. Enjoyed the central located pond with the birds. Did not get to use the gym or pool. Being in the tropic expect some bugs and mosquitoes in the common open areas. The restaurant and pub area are nice with great food but sometimes the servers are inattentive. Placement of the room air conditioners directly over the clothes wardrobe is weird. Rooms are clean and nice otherwise in typical SS standard. Wifi connection strength was not uniform and terrible in some rooms. Carpet clean but could do with some upgrades soon.
Stayed 6 nights in Mar 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, fun and safe.. You couldn't ask for anything more.. Everything was above my expectations..Would highly recommend to my friends and family..
Stayed 1 night in Jan 2019
Response from Diane - Sales Manager on 16 Jan 2019
Good Day, Thank you for your great review of Southern Sun Ridgeway. We are glad you enjoyed your stay with us. We hope to see you again on your next visit to Lusaka.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service, answered my questions right away, friendly
Stayed 1 night in Jan 2019
Response from Diane - Sales Manager on 16 Jan 2019
Good Day, Thank you for taking the time to offer us your feedback, and, glad you enjoyed your stay. We hope to see you again in the near future

10/10 Excellent

Verified traveller

Stayed 4 nights in Jan 2019
Response from Diane - Sales Manager on 16 Jan 2019
Good Day, Thank you for your review of the hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Diane - Sales Manager on 16 Jan 2019
Good Day, Thank you for your review on the hotel.

10/10 Excellent

Heinrich

Pleased
Good service. Friendly people
Stayed 3 nights in Sep 2018
Response from Diane - Sales on 12 Sept 2018
Dear Heinrich, We thank you for your kind feedback. We hope to see yo again on your next visit to Lusaka.