The smell in my room was so bad, it seemed to be from the shower drain, I did not sleep as a result. I told the desk in the morning and they didn't charge me for my dinner and breakfast, a total of 30 pounds. My room still cost 108 pounds, and they also charged me 70 pounds to hold my credit card but didnt deduct it from the room rate. Also the lift was broken and my room was in the 2nd floor. The tables in the dining room are sticky, either need refinishing or a good clean.