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Reviews of Saraca Hotel Lucknow

4 out of 5
Saraca Hotel Lucknow
Saraca Estate 19, Mall Avenue, Lucknow, Uttar Pradesh

Reviews

9.0

Wonderful

Rating 10 - Excellent. 19 out of 30 reviews" "
Rating 8 - Good. 7 out of 30 reviews" "
Rating 6 - Okay. 3 out of 30 reviews" "
Rating 4 - Poor. 1 out of 30 reviews" "
Rating 2 - Terrible. 0 out of 30 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hamid Khan on 24 Feb 2024
Dear Guest, Greetings from Saraca Lucknow.Thank you for your lovely Rating. On behalf of our entire staff at Saraca Lucknow we thank you for your business and we hope to see you again when your travels bring you back to the area! Warm Regards, Team Saraca Lucknow

4/10 Poor

Manish K

Liked: Cleanliness
Disliked: Staff & service
Basic 3 Star Property Pretending to be 4 Star
This is a 3 star property masquerading as a 4 star hotel. The prices are 4 star hotel prices, but that is absolutely not the quality one receives here. Hotel staff (with the exception of the door/bellmen staff) are absolutely hapless - they have very little interest in or caring for the guests, which compliments their inexperience and ineffectiveness. Soiled linens (table cloths) in the hotel's signature restaurant. Front desk staff that have no interest whatsoever in being genuinely helpful to guests. In the middle of India's winter, rooms without heating (they have to bring in little portable heaters to the rooms). Restaurant staff that are incapable of taking and delivering a correct order. The problems were numerous. Do yourself a favor and stay anywhere else but here.
Stayed 2 nights in Jan 2024
Response from Hamid Khan on 21 Feb 2024
Dear Guest, Greetings from Saraca Lucknow. On behalf of our entire staff at Saraca Lucknow we apologize for the concerns you shared about your experience at the hotel and we assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely, Team Saraca Lucknow

10/10 Excellent

ankita

Travelled with family, Travelled with family and small children
It was a refresher on our India trip. We enjoyed every bit of staying there that we were reluctant to go out. Staff everyone is so humble and give warmth that you will come back for sure… you guys are great ! Keep doing what you are best at 🙏
Stayed 1 night in Feb 2024
Response from Hamid Khan on 17 Feb 2024
Dear Guest, Greetings from Saraca Lucknow.Thank you for your lovely feedback. On behalf of our entire staff at Saraca Lucknow we thank you for your business and we hope to see you again when your travels bring you back to the area! Warm Regards, Team Saraca Lucknow

10/10 Excellent

Nundhlall

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Excellent location with well-attired rooms, fantastic breakfast with friendly staff. Comfortable beds and spacious bathroom.
Stayed 3 nights in Jan 2024
Response from Hamid Khan on 18 Jan 2024
Dear Guest, Greetings from Saraca Lucknow.Thank you for your lovely feedback. On behalf of our entire staff at Saraca Lucknow we thank you for your business and we hope to see you again when your travels bring you back to the area! Warm Regards, Team Saraca Lucknow

10/10 Excellent

Sacha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay at Lebua. Good service and great rooms- conveniently situated.
Stayed 1 night in Nov 2023
Response from Hamid Khan on 17 Nov 2023
Dear Guest, Greetings from lebua Lucknow.Thank you for your lovely feedback. On behalf of our entire staff at lebua Lucknow we thank you for your business and we hope to see you again when your travels bring you back to the area! Warm Regards, Team lebua Lucknow

8/10 Good

Isobella

Liked: Cleanliness, staff & service, room comfort
Charming hotel with an old world feel
Great little charming hotel perfectly positioned in the centre of Lucknow making it a perfect place to stay for a short sightseeing break. Bed linens need updating as they’re a little well worn and the pool area definitely needs some money spending on it.
Stayed 2 nights in Sep 2023
Response from Hamid Khan on 7 Sept 2023
Dear Guest, Greetings from lebua Lucknow.Thank you for your lovely feedback. On behalf of our entire staff at lebua Lucknow we thank you for your business and we hope to see you again when your travels bring you back to the area! Also we apologize for the concerns you shared about your experience at the hotel and we assure you we are working diligently to ensure a similar situation does not occur again in the future. Warm Regards, Team lebua Lucknow

10/10 Excellent

Abdul

Stayed 1 night in Jul 2023
Response from Hamid Khan on 22 Jul 2023
Dear Guest, Greetings from lebua Lucknow.Thank you for your lovely feedback. On behalf of our entire staff at lebua Lucknow we thank you for your business and we hope to see you again when your travels bring you back to the area! Warm Regards, Team lebua Lucknow

10/10 Excellent

Anuradha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sumptuous stay in a restored boutique hotel
Really comfortable stay in a beautifully restored heritage property - evocative of Lucknowi culture in every way, the wide verandahs, birdsong and fountains in the courtyards, even a wishing well. Great food, sumptuous breakfast, attentive service - especially Kapil Yadav and others. Highly recommended- clean, super bathrooms , hot shower
Stayed 2 nights in Jan 2023
Response from Hamid Khan on 18 Jan 2023
Dear Guest, Greetings from lebua Lucknow.Thank you for your lovely feedback. On behalf of our entire staff at lebua Lucknow we thank you for your business and we hope to see you again when your travels bring you back to the area! Warm Regards, Team lebua Lucknow

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break in Lucknow
Very nice two-night stay in a small and welcoming hotel, great staff (Duty Manager Prashant Paul, Front Office Manager Shariq Khan, and driver Neeraj) for whom nothing was too much trouble, good food (we had both dinner and breakfast), and a good location for seeing Lucknow. Would certainly stay there again if we ever go back to Lucknow.
Stayed 2 nights in Jan 2022
Response from Hamid Khan on 1 Feb 2022
Dear Guest, Greetings from Lebua Lucknow. Thank you for your lovely feedback. On behalf of our entire staff at Lebua Lucknow we thank you for your business and we hope to see you again when your travels bring you back to the area! Warm Regards, Team Lebua Lucknow

8/10 Good

Salil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lebua rocks!
Excellent I have stayed there several times before as well
Stayed 1 night in Dec 2021
Response from Hamid Khan on 5 Jan 2022
Dear Guest, Greetings from Lebua Lucknow. Thank you for your lovely feedback. On behalf of our entire staff at Lebua Lucknow we thank you for your business and we hope to see you again when your travels bring you back to the area! Warm Regards, Team Lebua Lucknow

10/10 Excellent

Vikas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect.. Look forward to return soon
Lebua Lucknow was a pleasant surprise with lovely spacious and comfortable rooms, an interesting _haveli_ to saunter around in, great breakfast options and less stiff than the standard 5-stars. Would go back again at the first opportunity, for pleasure or business. They had a beautiful wishing well and a lush palm tree right outside my room, with cosy verandahs and settees as well as a courtyard with wrought iron chairs to soak in the breeze in an atmosphere from the times long gone...
This palm was most pleasing right outside my window.
Stayed 2 nights in Sep 2021
Response from Hamid on 21 Sept 2021
Dear Guest, Greetings from Lebua Lucknow. Thank you for your lovely feedback. On behalf of our entire staff at Lebua Lucknow we thank you for your business and we hope to see you again when your travels bring you back to the area! Warm Regards, Team Lebua Lucknow

10/10 Excellent

Neil, Winchester UK

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely heritage property. Comfortable room. Delightful staff. Good food.
Stayed 2 nights in Feb 2020

6/10 Okay

Rahul

Liked: Cleanliness, staff & service
Disliked: Room comfort
Lovely property with tiny rooms
A beautiful and small boutique property with mostly small rooms. Upside is good service, good food etc. But watch out for the tiny rooms which are the standard offering here and are apparently more than half the hotel. The one we got was on the ground floor, around the central courtyard, without a window unless we count the one which opens into the verandah/ passage and compromises your privacy. Lovely property but tiny rooms.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The door locks are vintage and Cant be operated by old people. The painting of ths walls r peeling or yellowing or bloating in many places. There is no bathtub in succch a big bathroom. The breakfast was same constant for 3 days no change ever. But it is very quiet in a noisy and otherwise polluted city.it has beautiful vintage feel .loved it
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

10/10 Excellent

Prabhat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing 👌
It's very nice hotel. With peaceful location and really something different thn other 4-5 star hotel. Must visit here if want some peace and want to try something different.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Any problems quickly rectified. Excellent breakfast. Bar prices are expensive
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel in the heart of the city. Has extremely warm and caring team.
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2018

8/10 Good

Prakash

Liked: Cleanliness, staff & service, property conditions & facilities
Decent Place - Slightly on the Expensive Side
My stay was very brief, reaching late in the night and leaving early in the morning right after an early breakfast. So cannot give a wholesome review. Its a converted sort of heritage hotel, located centrally so basically everything is in place. The only part I found it to be a little short was on the readiness on comfort. Lucknow was extremely humid the time I reached there and was on the hotter side, however the air-conditioning was not on (as is the normal practice) and it took a long time to get it going. I intended to sleep immediately but could not do so cause of the same reason. Otherwise it was an okay stay.
Stayed 1 night in Jul 2018

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We wanted to have a break from the heat and this was the right place. We spent most of the time at the pool. The italian Restaurant is the best in town in my opinion.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a beautiful heritage property in a quiet, safe part of the city. The Heritage Suite, while not technically a suite, was spacious and comfortable. Service was not uniformly up to 5-star standards. However, housekeeping and Azrak restaurant staff were friendly and responsive. For those looking for a more authentic Lucknow experience, this is a great choice compared with the large Western chain hotels cropping up in the city now.
Stayed 4 nights in Sep 2017

10/10 Excellent

Tess Britz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifully restored guest house,
Staff were intelligent and helpful, actually followed through with requests. Rooms need hanginger space for clothes and hooks in bathroom for towels. These things are important. Only negative is this beautiful property is surrounded by 3 large cell phone towers. Sleep was not restful even though room comfortable
Stayed 3 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service
Good for people who enjoy rustic &historical touch
Not a very great stay...May be due to recent opening, it had some shortcomings such as choking of bath room drains...Service however was noteworthy...

8/10 Good

Akin

Stayed 2 nights in Apr 2024
Response from Hamid Khan on 7 Apr 2024
Dear Guest, Greetings from Saraca Hotel Lucknow.Thank you for your lovely feedback. On behalf of our entire staff at Saraca Hotel Lucknow we thank you for your business and we hope to see you again when your travels bring you back to the area! Warm Regards, Team Saraca Hotel Lucknow

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service
We stayed two nights and unfortunately we got a very bad room for the first night... It didn't match with the room we booked However they were very responsive and helpful and they gave us a better room for the second night. The breakfast is incredible All the staff is very friendly and kind The hotel is very nice,with all the service you may need Overall we had a very good stay
Stayed 2 nights in Nov 2023
Response from Hamid Khan on 17 Nov 2023
Dear Guest, Greetings from lebua Lucknow.Thank you for your lovely feedback. On behalf of our entire staff at lebua Lucknow we thank you for your business and we hope to see you again when your travels bring you back to the area! Warm Regards, Team lebua Lucknow

10/10 Excellent

Simon

Stayed 3 nights in Dec 2022
Response from Hamid Khan on 31 Dec 2022
Dear Guest, Greetings from lebua Lucknow.Thank you for your lovely feedback. On behalf of our entire staff at lebua Lucknow we thank you for your business and we hope to see you again when your travels bring you back to the area! Warm Regards, Team lebua Lucknow

10/10 Excellent

Yu, 桃園

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
超出預期的好飯店
飯店很氣派，房間舒適，早餐的餐點及服務都很好。是個物超所值的好飯店。