Aerial view

Reviews of Grand Palladium Lady Hamilton Resort & Spa All Inclusive

4.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 487 out of 1169 reviews" "
Rating 8 - Good. 277 out of 1169 reviews" "
Rating 6 - Okay. 177 out of 1169 reviews" "
Rating 4 - Poor. 103 out of 1169 reviews" "
Rating 2 - Terrible. 125 out of 1169 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jean Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property overall.
Stayed 5 nights in May 2024
Response from Abigail Facey on 22 May 2024
Dear Jean Marc, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

8/10 Good

Jean Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great. We were here for a wedding. The staff for wedding could have done a better job.
Stayed 5 nights in May 2024
Response from Abigail Facey on 22 May 2024
Dear Jean Marc, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. We do want to extend sincere apologies for the less than favorable experience you had with our wedding team. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

10/10 Excellent

Carl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time. The beach was beautiful and the staff was great.
Stayed 5 nights in May 2024
Response from Abigail Facey on 21 May 2024
Dear Carl, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Zoey-Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Abigail Facey on 22 May 2024
Dear Zoey-Ann, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Colin Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tons of options (beaches, restaurants, bars) and they always do a great event for the Superbowl every year.
Stayed 7 nights in Feb 2024
Response from Ashley-Ann Dunkley- Guest Services on 21 May 2024
Dear Colin Matthew, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Sasha Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that most staff members were courteous and pleasant. I didn't like the fact that there was hardly any parking available for guests.
Stayed 2 nights in May 2024
Response from Ashley-Ann Dunkley- Guest Services on 21 May 2024
Dear Sasha Lee, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

6/10 Okay

Gerald

Travelled with family
Liked: Cleanliness, staff & service
Being a foodie person I want quality food and that didnt happen. Food was over cooked at times, or missing all together. Some dining places were closed and should have been opened. Nothing was available early morning 6am no coffee and donuts. I thought the service was amazing throughout the property. I never found any water activities besides swimming in a pool. Because of the resort's location the cost to travel was minimum $130 upwards to $400 depending on the destinations. The night time shows need more thought, planning and creativity as I'm sure they came do better.
Stayed 5 nights in May 2024
Response from Shantoya Tomlinson on 20 May 2024
Dear Gerald , We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards.

10/10 Excellent

Alfredo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend staying at the Grand Palladium and Lady Hamilton resort. If you book in advance you can find affordable packages and flights. The resort has many restaurant options, great pools, beaches and spa. The staff is super friendly and does whatever it takes to make you happy. One advice to note, be careful with a few tricks in agreeing to do a timeshare presentation because that is a waste of time and money ;)
Stayed 4 nights in May 2024
Response from Shantoya Tomlinson on 20 May 2024
Dear Alfredo, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon! Warm Regards

6/10 Okay

Shawn William

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A great time for the family
Stayed 9 nights in Mar 2024
Response from Shantoya Tomlinson on 19 May 2024
Dear Shawn William Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon! Warm Regards.

10/10 Excellent

Roberto Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from Ashley-Ann Dunkley- Guest Services on 21 May 2024
Dear Roberto Carlos, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Lakeisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Vacation ever
Stayed 4 nights in May 2024
Response from Shantoya Tomlinson on 19 May 2024
Dear Lakeisha, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon! Warm Regards.

8/10 Good

Catherine Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Ashley-Ann Dunkley on 20 May 2024
Dear Harry, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

8/10 Good

GEORGE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand Palladium is an amazing hotel. The staff are friendly and welcoming. The only issue I had was the food was too salty. Otherwise amazing.
Stayed 2 nights in May 2024
Response from Shantoya Tomlinson on 19 May 2024
Dear George , We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We will certainly be taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is amazing. We loved everything about this resort. It’s has natural beauty and its own coral reefs for snorkeling. My wife and I will return.
Stayed 7 nights in Mar 2024
Response from Shantoya Tomlinson on 19 May 2024
Dear Daniel, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon! Warm Regards.

10/10 Excellent

NICKIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The garden view was beautiful. The room was spacious and clean. The staff was very kind, attentive, and quick to correct any concerns that I may had.
Stayed 3 nights in May 2024
Response from Abigail Facey on 15 May 2024
Dear Nickia, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon! Warm Regards.

10/10 Excellent

Rayford

Liked: Cleanliness, staff & service, property conditions & facilities
Great and well kept property.Wonderful staff and great dining all the events were really nice.
Stayed 4 nights in May 2024
Response from Sansaria Smith on 14 May 2024
Dear Rayford, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon! Warm Regards.

6/10 Okay

Corazon

Travelled with family
Liked: Staff & service
Resort is very nice kinda outdated
Stayed 7 nights in May 2024
Response from Abigail Facey on 14 May 2024
Dear Corazon, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We appreciate your feedback. and we look forward to welcoming you back very soon for a better and more memorable experience.

2/10 Terrible

Jasmine

Disliked: Cleanliness
Stayed 4 nights in May 2024
Response from Sansaria Smith on 14 May 2024
Dear Jasmine, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards.

10/10 Excellent

Ashminie Marissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great time at palladium. My only issue would it took forever to get a trolly.
Stayed 4 nights in May 2024
Response from Justine - Guest Services on 13 May 2024
Dear Ashminie, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic despite the trolley issues you had! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

10/10 Excellent

Hoa Thai

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like "Natural Beach Pool" is Calm, Cool & Safe... Like Staffs are Very FRIENDLY! Like Property are Very CLEAN & SAFE! FIVE Stars Resort!
Stayed 6 nights in May 2024
Response from Abigail Facey on 13 May 2024
Dear Hoa Thai, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon! Warm Regards.

10/10 Excellent

Kyandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how everything was convenient, the food options, the spa, and entertainment
Stayed 5 nights in May 2024
Response from Abigail Facey on 10 May 2024
Dear Kyandra, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon! Warm Regards.

10/10 Excellent

Latoya

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in May 2024
Response from Abigail Facey on 9 May 2024
Dear Latoya, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon! Warm Regards.

4/10 Poor

Zeeyad

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Amenities
The resort was nice but they need to hire more staff and way more trolleys. I couldn’t feel my foot while I was there because of all the walking I had to take pain killers. When you call for a trolley they never show up you have to call 5 times before one show up. And our first room smelt like mold it was disgusting. They had to change our room cause we couldn’t take the smell. The grand palladium in Mexico I would rate 5 stars not this one. They also need to have better liquor at the resort everything there is house liquor. Why pay premium price when you not getting premium treatment?
Stayed 4 nights in May 2024
Response from Abigail Facey on 8 May 2024
Dear Zeeyad, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards.

4/10 Poor

Dia D

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The checking-in and the employee are rude and my bracelet to get in my room worked only the last nite of my stay. I had walk 15minutes each way to get to and from the front desk for assistances. The alcohol selection is TERRIBLE. will never ever stay at this property again. I can stay home and be mistreated
Stayed 4 nights in May 2024
Response from Abigail Facey on 8 May 2024
Dear Dia D, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards.

6/10 Okay

Jasnee

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I stayed here on a girls trip for my birthday. Rooms were very clean, staff was accommodating However we were turned away a few times trying to go eat at the restaurants due to attire. One restaurant said I couldn’t eat there because my dress was a tad bit wet. I get rules are in place but if I am not made known to said rules how would I know ? Also we had a noise complaint from a tiny speaker I had which I didn’t like either because again I came to have FUN but Overall it was an okay stay.
Stayed 4 nights in May 2024
Response from Abigail Facey on 8 May 2024
Dear Jasnee, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We appreciate your feedback. and we look forward to welcoming you back very soon for a better and more memorable experience.

6/10 Okay

Leonard

Travelled with family
average
Stayed 4 nights in Apr 2024
Response from Abigail Facey on 4 May 2024
Dear Leonard , We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards.

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Ashley-Ann Dunkley on 5 May 2024
Dear Harry, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

10/10 Excellent

Vanessa Carol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love the property it was very beautiful
Stayed 5 nights in Apr 2024
Response from Justine - Guest Services on 2 May 2024
Dear Vanessa, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

6/10 Okay

Diane

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
I loved the beach the grounds and the restaurant. Amazing staff and entertainment. I hated that there and no elevators, the rooms are outdated and need renovation.
Stayed 8 nights in Apr 2024
Response from Abigail Facey on 1 May 2024
Dear Diane , We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards.

10/10 Excellent

floyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, friendly staff,clean well keep property, great food.Not really a complaint but be prepared for stairs
Stayed 6 nights in Apr 2024
Response from Abigail Facey on 30 Apr 2024
Hi Floyd, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

6/10 Okay

Bernice

Travelled with family
Liked: Staff & service
The fine dining was like a fast food facility. I dont understand why one would even bother to dress up to attend. The staff was loud and unprofessional
Stayed 2 nights in Apr 2024
Response from Abigail Facey on 30 Apr 2024
Dear Bernice, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. we appreciate your feedback. and we look forward to welcoming you back very soon for a better and more memorable experience.

10/10 Excellent

Alba

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nap was great
Stayed 3 nights in Apr 2024
Response from Abigail Facey on 30 Apr 2024
Hi Alba, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

6/10 Okay

Latoya

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
It was ok
Stayed 2 nights in Apr 2024
Response from Sansaria Smith on 29 Apr 2024
Dear Latoya, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. we appreciate your feedback. and we look forward to welcoming you back very soon for a better and more memorable experience.

6/10 Okay

Jolen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful resort. However, improvement can be done with food which was lacking flavor. Also, limited indoor entertainment.
Stayed 4 nights in Apr 2024
Response from Shantoya Tomlinson on 28 Apr 2024
Dear Jolen , We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards,

8/10 Good

Binh

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Was great about my 5th time returning to the resort, previous time was in 2019 when we had gotten married there. The vibes for the most part was great, the resort was just the same as it was 5 years ago, the photo company is something that needs to be replaced - they are not the greatest. Food option has deteriorated since the last time we went there - however, the food was good, restaurants are hit in miss some days good some days bad (leaning on more days bad - buffet better choice) Liquor options have went down by far - low tier brands for the most part - this needs to be improved I wouldn't go back every year is my review.
Stayed 4 nights in Apr 2024
Response from Shantoya Tomlinson on 28 Apr 2024
Dear Binh, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

8/10 Good

Katherine Michele, Croydon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you stay here looking for a relaxing beach/ocean vacation and don't reserve a beach cabana you are missing out. We booked one for our first day and loved it so much, it was perfect, that we booked one for 2 additional days. I know that it is an all inclusive resort but when you book a cabana you get individual, dedicated wait service that will bring you drinks and food all day along with a cooler full of soft drinks, water, beer and prosecco. But the best part was the lovely young lady that was our server. Christine Jarrett was the best and we were very sad to say goodbye to her. Highly recommend!
Stayed 5 nights in Apr 2024
Response from Justine - Guest Services on 26 Apr 2024
Dear Katherine, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Sansaria Smith on 26 Apr 2024
Hi Melissa, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The snorkelling right off the resort was fantastic.
Stayed 7 nights in Feb 2024
Response from Justine - Guest Services on 22 Apr 2024
Dear Andrew, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

4/10 Poor

Heidi

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
Smoking facility, unfriendly staff
Stayed 5 nights in Jan 2024
Response from Sansaria Smith on 21 Apr 2024
Dear Heidi, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.Warm regards,

6/10 Okay

Vlad, North Hills

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Sansaria Smith on 21 Apr 2024
Dear Vlad, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. we appreciate your feedback. and we look forward to welcoming you back very soon for a better and more memorable experience.

10/10 Excellent

Malik L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience. Staff, facilities, service was great. Definitely recommend.
Stayed 3 nights in Apr 2024
Response from Abigail Facey on 4 May 2024
Hi Malik L, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

4/10 Poor

Oscar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
El hotel en general muy lindo, bien cuidado, limpio, muchas áreas para niños, fácil movilizarse a la piscina y playa. La comida bastante buena. Lo malo de este hotel es el servicio, la mayoría de los empleados atienden de mala forma, muy mal educados y con cara de molestos, lentos, se olvidan que te están atendiendo y de lo que uno solicita, algunos fueron incluso groseros. Se recomienda que capacuyen para una mejor atención al huésped, también, faltan snacks cerca de la piscina o la playa, existen horas donde no hay que darle de comer a los niños, se debería considerar ya que, se supone es un hotel familiar. En general lo pasamos bien, tranquilos pero muy mal atendidos, definitivamente no nos interesa volver a Jamaica nunca más !!!
Stayed 6 nights in Apr 2024
Response from Sansaria Smith on 13 Apr 2024
Estimado Oscar: Nos complace haber sido seleccionados como la mejor opción de resort y confiamos sinceramente en que se crearon algunos momentos memorables. Nos decepciona saber que la experiencia no cumplió con sus expectativas y agradecemos sus comentarios. Estamos tomando las medidas necesarias para mejorar los aspectos del servicio que estaban menos de lo deseado. Esperamos recibirlo nuevamente para poder ofrecerle una experiencia más positiva. Un cordial saludo,

8/10 Good

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort
Stayed 7 nights in Apr 2024
Response from Sansaria Smith on 13 Apr 2024
Hi Alex, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Good

Nadia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property is older, but well maintained. Staff was ok, no one really seemed happy to be working there besides a handful of people (check in clerk and housekeeping lady were fantastic, as was the gentleman we booked our excursion with and the two Expedia reps who came to chit chat to welcome us and then to discuss certain issues). One major issue was the lack of food in the all inclusive breakfasts and lunches. Popular items would run out and were gone for the day. Examples include hash browns, and poached and scrambled eggs, amongst other things. Several other guests said they had experienced the same thing the entire week they had been there. I have never experienced this at an all inclusive resort before. If things are finishing, the staff is usually right there, waiting to replenish. Here, staff had to be asked several times, only for guests to be told that it’s coming or it’s done for the day (how do you run out of Nutella??) all in all, a decent experience overall, but was expecting more in terms of customer service and availability vs the hotel rating.
Stayed 6 nights in Apr 2024
Response from Justine - Guest Services on 8 Apr 2024
Dear Nadia, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We are disappointed to learn that some experiences did not meet your expectations. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

10/10 Excellent

John

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was exceptional, well maintained and our rooms impeccably serviced. Easy to move around with short strolls between venues and shuttle services readily available. The staff were warm and friendly and very accommodating. Thank you for a wonderful experience!! John and Julia
Stayed 7 nights in Mar 2024
Response from Chris-Ann Gayle on 8 Apr 2024
Hi John, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Good

Deirdra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet needs a better set up/system. Lines are long for one item and causes confusion amongst guests. Move it to the walk around area to condense congestion so that guests can easily grab one item and not be held up in omlet line. Have two workers on omlet possibly on busier days/times.
Stayed 4 nights in Mar 2024
Response from Sansaria Smith on 6 Apr 2024
Dear Deirdra We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

10/10 Excellent

Armando, Oviedo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Sansaria Smith on 7 Apr 2024
Hi Armando, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Good

Charmaine

Stayed 6 nights in Mar 2024
Response from Justine - Guest Services on 24 Apr 2024
Dear Charmaine , Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

6/10 Okay

Steve

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The staffs were not kind. We couldn't have water and snacks in the room for two day because they ran out. It was hard to book restaurants. Pool and beach were great.
Stayed 4 nights in Mar 2024
Response from Sansaria Smith on 4 Apr 2024
Dear Steve, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that some of the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards,

2/10 Terrible

Roger

Travelled with family
Disliked: Property conditions & facilities
Looks like some plumbing problems that were not handled promptly left scars on ceiling of the first floor accommodations. There was a smell as well in those rooms that had scars in the ceiling from leaking water. Reason why we asked to change our rooms after check in. 2 hours wasted from observing 2 rooms they claimed was available and we could choose one of them. Some staff was tired and a bit rude. Could be due to understaff which couple of workers confirmed with my family. Over all experience it was fine. I only booked this stay because it had 7 restaurants and my wife loved Indian food. About the food, I only give it 2 stars, nothing really to exaggerate about at the Grand Palladium Resort Jamaica. There is a lot of food, but nothing that you can’t cook better yourself. I won’t be returning at the Grand Palladium Resort & Spa Lady Hamilton. Just not excelling in top service and quality in any part. The swimming pool after 5 days got foggy. Staff does not want to hear you out, only the managers do. They are some friendly, those more of the guys that were driving the cart for transfer to locations around the resort and the welcoming crew. They will offer you a gift if you go on a tour after your arrival. We didn’t want to be rude and also it would help to see what’s around faster with a tour guide. The catch is after the tour they try to sell you a package to come stay anytime with them and get more perks. No thanks. I was only expecting a tour. Not a real estate offer
Stayed 4 nights in Mar 2024
Response from Sansaria Smith on 1 Apr 2024
Dear Roger, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.Warm regards,