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"Extra friendly staff, very accommodating! Easily accessible. Convenient location"

"If you’re just needing a spot for the night it will do. If you’re trying to stay somewhere that will make you want to c"

"The hot water was not working and when I went to communicate this with the desk clerk she said I was not doing it correctly , she then went to the room and ran the water for 20 minutes trying to get it to work she could not , she said that people don’t really use the hot water because it’s hot outside . I asked her if she could move us to another room , my mother is 75yrs old and couldn’t take a cold shower , she said no , I asked for her manager she then said she would move me to the third floor. I asked if we would get some kind of compensation she said no . Never again "

"Breakfast was simple and good. The area is safe and easy to park a big vehicle, it’s a clean well maintained hotel."

"El hotel esta bien, sin embargo, solicitamos 4 toallas ya que eramos 4 huespedes y solo nos llevaron 3 y aunque lo solicitamos con la housekeeper no se atendio la solicitud. "

"If you’re looking for an unforgettable first impression—for all the wrong reasons—this is the place. Upon arrival, the front desk clerk confidently insisted that I had stayed at the hotel the previous week. This was completely false, as it was my first time there. Despite calmly clarifying this, he continued in a rather intimidating tone, repeating that I had been there and even stating he would “verify it” using my ID. Only after checking did he realize his mistake and offer an apology. While I appreciate the apology, the situation should have never escalated in that way. Accusing a guest and speaking in a threatening manner is simply unacceptable. This experience clearly reflects a lack of proper customer service training and attention to detail. A hotel stay should begin with a welcoming and professional interaction—not confrontation. I hope management takes this seriously and invests in better staff training, because no guest should be treated this way."

"Hotel is very nice in North Brownsville, which is new "

"Always a great stay... Will recommend to family and friends "

"Went to get my card for my room (on the 3rd floor) key didn’t work so i had to go down again to talk to the employee. his attitude was okay. then we walked in the room. it was a mess. had to go down again and turns out he gave us the wrong room and had a bad attitude as well. the new room was bad. there was a roach in the bath tub. this made me disgusted. never booking here again."