6/10 Okay
Jami
Travelled with family
5 Jun 2024
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
During our stay, we had a few issues such as the keys not working 4 times in our 3-day stay. Room service not being done even with an in-person request the day before, pubic hair in the face towel, what appeared to be a drop of dried blood on the top sheet, and dirt with spider webs in the window of the bathroom shower. The vending machine took our money and the chips got stuck which wouldn't be a big deal but the chips cost $4 per bag. The sweet girl at the desk offered some that she had behind the desk but my kiddo with Autism was set on the selection he had made in the vending machine. Sirens every night/late morning dogs barking right outside the window. I will however say that the saving grace for this experience was the amiable and overly apologetic staff who did the best they could with the resources they had. Their customer service made it impossible to be upset even after wiping my face with a towel that had somebody else's pubic hair on it. Seriously though, the desk agents were all top-notch with hospitality.
Jami
Stayed 3 nights in Jun 2024