Front of property
Check availability

Reviews of Pala Motel

2.5 out of 5
Pala Motel
987 E Holt Ave, Pomona, CA

Reviews

5.2
Rating 10 - Excellent. 5 out of 32 reviews" "
Rating 8 - Good. 3 out of 32 reviews" "
Rating 6 - Okay. 8 out of 32 reviews" "
Rating 4 - Poor. 5 out of 32 reviews" "
Rating 2 - Terrible. 11 out of 32 reviews" "

5.4/10

Cleanliness

5.6/10

Staff & service

3.0/10

Amenities

5.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

4/10 Poor

Norm

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Frances A

Stayed 1 night in Sep 2022

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
When I checked in the man an woman told me there were no rooms available. I had to argue with them because they had no record of my reserving and pre-paying for the room. When I showed him my receipt on my phone of my pre-payment he finally gave me a room key.
Stayed 1 night in Dec 2021

4/10 Poor

Tamara

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

4/10 Poor

Adriana

Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing! I didnt even stay there.& i want my money refunded! I already filed a complaint with the BBB.
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

2/10 Terrible

Melissa

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

2/10 Terrible

Cristian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing
The clerk would judge you by your appearance and distinguish the deposit if he’s know who’s gonna make a problem. He would add some false rules that’s not even on the description on hotel.com. Fir example. He want me to deposit 55 dollars because I had me plus one guess. Very dirty towels, sheets are stained rooms smelled like piss.
Stayed 1 night in Jan 2021

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean and good. One suggestion is to include a chest-of-drawers in the room. #16
Stayed 3 nights in Sep 2020

6/10 Okay

Christian

Stayed 2 nights in Sep 2020

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Snap krackel pop
I felt safe enough to relax and not worry about the gun shoots in the area so i waz very happy this place for sure
Stayed 4 nights in Jul 2020

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
I was very satisfied with my visit and was comfortable during my stay despite the harsh area it is located in thank you
Stayed 3 nights in Jul 2020

10/10 Excellent

LaReina

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

You get what u pay for..it wasnt the nicest, but it was decent the price.
Stayed 1 night in Jul 2020

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motel in Pomona to be weary of
The people who own this place are very short as well as rude. They didn't want to honor the reservation I made through Hotels. com because it was a much lower rate then $100 they wanted to charge but then had no vacancies. It's a draws fine line to discrimination and very unprofessional.
Stayed 1 night in Jul 2020

4/10 Poor

Jacqueline

Stayed 1 night in Jul 2020

10/10 Excellent

Ryan

Stayed 1 night in May 2020

6/10 Okay

Destiny

Travelled with family
Stayed 1 night in Apr 2020

6/10 Okay

Mike

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Ehhh
It was ok but the property owner has too many rules for a really crappy hotel
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Disliked: Staff & service
Strange
They had a ridiculous ‘no guests’ policy, which I think isn’t even legal? And even though I had a room for 2 people, when my friend wanted to stay over after I had already checked in, the manager had a fit. He basically wanted me to bribe him with $20 to let him stay. Give me a break. Next morning I saw him kicking people out because they were over occupancy and didn’t even give them a chance to bribe him, just crazy!
Stayed 2 nights in Oct 2019
Response from Danny p on 3 Nov 2019
We have strict policy of no visitors and you were made aware of it at check in time. We would not have no visitor policy if we wanted to make extra money of visitors. since we don’t have phones in the room we knock on doors at checkout time, that’s not kicking people out.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Marianne

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Try elsewhere
We went down to visit friends and have a good time. The hotel is in an area with a lot of crime and not safe to walk around. Check out is at 10 am very early, most hotels are noon and you usually can ask for a late check out. They ask for a 20.00 retainer for the remote control and key to the room you are supposed to get back after you check out. I turned in my key and remote but never received my 20.00 back. Most hotels big or small take advantage and price gouge when ever big events are in town and it sucks for anyone trying to get a decent room in a decent neighborhood at a decent price.
Stayed 2 nights in Mar 2019

6/10 Okay

Pedro

Liked: Staff & service
Stayed 1 night in Jan 2019

2/10 Terrible

Charles, Ca

Disliked: Cleanliness, property conditions & facilities, room comfort
Very old and durty , wore out , 19th centry coutch. Stayed 2 hours and left .
Stayed 1 night in Oct 2018

2/10 Terrible

Nagy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most regrettable
Most horrible and very very very unsatisfactory I rate it as Zero or in minus
Stayed 2 nights in Jun 2018
Response from DANNY P. on 4 Aug 2018
We apologize for the inconvenience we will do our best efforts to make things better

6/10 Okay

Danny

Stayed 1 night in Feb 2018

2/10 Terrible

Roy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
Located in most horrible part of Pomona, homeless, prostitutes, drug dealing and robberies are the norm here. Room door locks are not secure and wobbly. Everything had a sticky unclean feeling. Bathroom was horrific. If you are looking for a no star motel this is it.
Stayed 2 nights in Apr 2018
Response from DANNY P. on 30 Jul 2018
We apologize that your stay was less than satisfactory.

6/10 Okay

Desiree

Disliked: Cleanliness, property conditions & facilities, room comfort
Palllaaaa
It was lowkey
Stayed 1 night in Mar 2018
Response from DANNY P. on 27 Mar 2018
We appreciate the rating of your recent stay. We hope to see you back again very soon.

8/10 Good

Miriam

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2018
Response from Danny P on 23 Feb 2018
We appreciate the rating of your recent stay. We hope to see you back again very soon.

2/10 Terrible

Bob, Chicago

Disliked: Staff & service, property conditions & facilities
My experience
I stayed there only one night after experience this stay. Unfortunately Expedia prepaid and could not get my money back
Stayed 4 nights in Oct 2017
Response from DANNY P. on 1 Nov 2017
Hello, Thank you for staying with us and I apologize for any inconvenience during your stay.

4/10 Poor

Hannamari

Disliked: Cleanliness, property conditions & facilities
värillisten asuinalue
Erittäin vaatimaton motelli. Naapurusto ei sovellu aroille tai perheelle. Meluisaa.
Stayed 1 night in Mar 2018
Response from DANNY P. on 9 Mar 2018
THANK YOU FOR YOUR REVIEW. I APPOLOGIZE FOR THE INCONVIENCE YOU HAD.