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Reviews of Holiday Inn Los Angeles - LAX Airport, an IHG Hotel

3 out of 5
Holiday Inn Los Angeles - LAX Airport, an IHG Hotel
9901 S La Cienega Blvd, Los Angeles, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 1508 out of 3467 reviews" "
Rating 8 - Good. 962 out of 3467 reviews" "
Rating 6 - Okay. 457 out of 3467 reviews" "
Rating 4 - Poor. 260 out of 3467 reviews" "
Rating 2 - Terrible. 280 out of 3467 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

shauneil

Liked: Amenities
The only thing for the price thats being offered at least 2 bottles of water 💧 can be given as not every one drinks coffee
Stayed 1 night in May 2024
Response from Customer Service on 26 May 2024
Thank you for your feedback. We appreciate your suggestion regarding the provision of bottled water in the rooms. Your input is valuable to us as we strive to enhance our guests' experience. We hope to welcome you back to Holiday Inn Los Angeles - LAX Airport in the future. Safe travels!

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luggage holding service. Shuttle to airport. Laundry. Good food on site. Friendly and helpful concierge. Beds comfy and clean. Awesome shower pressure and products. Would stay again.
Stayed 1 night in May 2024
Response from Customer Service on 25 May 2024
Thank you for sharing your experience with us! We're delighted to hear that you appreciated our luggage holding service, convenient airport shuttle, and laundry facilities. It's great to know you enjoyed the food at our on-site restaurant and found our concierge friendly and helpful. We're also pleased that you found the beds comfy and clean, and that you enjoyed the shower pressure and products. We look forward to welcoming you back for another stay in the future. Safe travels!

8/10 Good

Lambertus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 26 May 2024
Thank you for sharing your experience at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We're delighted to hear that you had a pleasant stay and appreciated the convenience of our location, the friendliness of our staff, and the amenities we offer. Your feedback regarding the condition of the rooms is valuable to us, and we will certainly take it into consideration. We strive to provide a comfortable and enjoyable experience for all our guests. Thank you for choosing us, and we look forward to welcoming you back in the future.

10/10 Excellent

Anabella

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service, clean rooms, and perfect location.
Stayed 1 night in May 2024
Response from Customer Service on 24 May 2024
Thank you so much for your 5-star rating! We're delighted to hear that you enjoyed our customer service, clean rooms, and convenient location. Our team works hard to ensure every guest has a pleasant stay, and it’s wonderful to know we met your expectations. We hope to welcome you back again soon. Safe travels!Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 25 May 2024
Thank you, Emily, for your wonderful feedback! We're thrilled to hear that you had a great stay with us at Holiday Inn Los Angeles - LAX Airport. Our team works hard to provide a comfortable and enjoyable experience for all our guests, and it's always rewarding to know we succeeded. We look forward to welcoming you back on your next visit to Los Angeles!

8/10 Good

Carlos Antonio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient check in and hospitality was great!
Stayed 1 night in May 2024
Response from Customer Service on 24 May 2024
Thank you for sharing your experience at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We're delighted to hear that you found our check-in process efficient and appreciated our hospitality. Your positive feedback is greatly appreciated. Looking forward to welcoming you back for another pleasant stay.Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

10/10 Excellent

Dale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beds
Stayed 1 night in May 2024
Response from Customer Service on 22 May 2024
Thank you for sharing your feedback, Dale. We're delighted to hear that you found our beds comfortable. Providing a restful and cozy stay for our guests is a top priority for us. We appreciate your kind words and hope to welcome you back to Holiday Inn Los Angeles - LAX Airport in the future.

4/10 Poor

Yusing

Travelled with family
Disliked: Staff & service, property conditions & facilities
No hot water no kettle no complimentary bottle water for 150/night and they charge $4 for a bottle of water. Insane
Stayed 1 night in May 2024
Response from Customer Service on 22 May 2024
Thank you for sharing your feedback, Yusing. We regret to hear about the issues you encountered with the hot water, kettle, and complimentary bottled water during your stay. Your comfort is important to us, and we apologize for not meeting your expectations. We appreciate you bringing these matters to our attention, as it helps us improve our guest experience. We hope to have the opportunity to provide you with a more pleasant stay in the future.

4/10 Poor

Guneet

Disliked: Staff & service
Stayed 1 night in May 2024
Response from Customer Service on 24 May 2024
Thank you for sharing your experience, Guneet. Your 2-star rating implies that your experience with us could have been better. If you would like to share your experience, please don't hesitate to contact me directly so that I may address any issues you may have had.Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

10/10 Excellent

JC Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in May 2024
Response from Customer Service on 22 May 2024
Thank you for your kind words about our staff! We're delighted to hear that you had a positive experience with our team. Your feedback is greatly appreciated, and we look forward to welcoming you back to Holiday Inn Los Angeles - LAX Airport, an IHG Hotel.

6/10 Okay

Chrystal

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 22 May 2024
Thank you for sharing your feedback about your recent stay at Holiday Inn Los Angeles - LAX Airport. We're glad to hear that you found our staff friendly and professional, and that the cleanliness and updates of our rooms met your expectations. We apologize for the long wait time for the shuttle from the airport to the hotel. Your comments have been noted as we continuously strive to improve our services. Thank you again for choosing us, we hope to welcome you back in future.

10/10 Excellent

Marty

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to the airport and they have an airport shuttle service.
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Thank you for your feedback! We're glad to hear that you found our hotel's proximity to the airport and our shuttle service convenient. We hope to welcome you back to Holiday Inn Los Angeles - LAX Airport, an IHG Hotel, in the future.

4/10 Poor

Nancy

Travelled with family
Liked: Cleanliness, staff & service
Wonderful staff and clean rooms. But a surprise $40 charge for overnight parking! Wish they would just charge an honest room rate with no surprises.
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Thank you for sharing your feedback, Nancy. We're glad to hear that you found our staff wonderful and our rooms clean. We understand your frustration regarding the parking charge. Your feedback is important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

Adrian Garcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Customer Service on 21 May 2024
Thank you, Adrian Garcia, for your wonderful review! We're thrilled to hear that you had a great experience at Holiday Inn Los Angeles - LAX Airport. Our team works hard to provide exceptional service and it's always rewarding to know our efforts are appreciated. We look forward to welcoming you back on your next visit to Los Angeles!

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Parking machines were terrible, couldn’t get out
Stayed 2 nights in May 2024
Response from Customer Service on 19 May 2024
Thank you for sharing your experience. We apologize for the inconvenience you encountered with the parking machines. Your feedback is important to us, and we are looking into this issue to ensure a smoother experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back soon.

8/10 Good

Viviana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s many restaurant at a walking distance and accesible, and very easy to get Uber.
Stayed 1 night in May 2024
Response from Customer Service on 19 May 2024
Thank you for taking the time to share your feedback. We're pleased to hear that you found our location convenient with many restaurants within walking distance and easy access to Uber. We hope to have the opportunity to welcome you back for another enjoyable stay.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Concierge was really helpful
Stayed 1 night in May 2024

10/10 Excellent

Talencia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints. Anything that was wrong the staff fixed fast!! I'd stay again
Stayed 3 nights in May 2024
Response from Customer Service on 19 May 2024
We're delighted to hear that you had a seamless experience with us! It's wonderful to know that our staff was able to promptly address any issues you encountered. We look forward to welcoming you back for another great stay at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. Thank you for your kind words and for choosing us for your stay.

8/10 Good

JON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They charge $40 a day for parking.
Stayed 3 nights in May 2024
Response from Customer Service on 21 May 2024
Thank you for sharing your feedback. We understand that parking fees can be a concern and appreciate your input on this matter. We strive to provide secure and convenient parking facilities for all our guests. Your comments are valuable to us as we continually work to enhance our guest experience. Thank you for choosing Holiday Inn Los Angeles - LAX Airport, an IHG Hotel.

4/10 Poor

Valentina

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The bathtub in the shower had water or something under it and when I would move the bottom of the shower would move and make lots of noise. You also couldn’t control the shower, and it would go from freezing cold to BOILING. I couldn’t put it at a normal temperature no matter how much I played with it. When I called to tell them they told me to keep messing with it and there was nothing they could do since I’m getting both hot and cold water.
Stayed 1 night in May 2024
Response from Customer Service on 19 May 2024
Thank you for sharing your experience, Valentina. We sincerely apologize for the issues you encountered with the shower in your room. It is concerning to hear about the fluctuating water temperature and the noise from the bathtub. Your comfort and satisfaction are important to us, and we regret that we fell short during your stay. Your feedback has been shared with our maintenance team to ensure these matters are addressed promptly. We appreciate you bringing this to our attention and hope for another opportunity to provide you with a more pleasant experience.

10/10 Excellent

jian hong

Stayed 1 night in May 2024
Response from Customer Service on 18 May 2024
Thank you, Jian Hong, for your wonderful feedback! We're thrilled to hear that you had an excellent stay with us at Holiday Inn Los Angeles - LAX Airport. It's great to know that our team made a positive impression and that you enjoyed our amenities. We look forward to welcoming you back on your next visit to Los Angeles!

10/10 Excellent

monique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in May 2024
Response from Customer Service on 17 May 2024
Thank you for your positive feedback! We're delighted to hear that everything met your expectations during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back to Holiday Inn Los Angeles - LAX Airport, an IHG Hotel in the future. Safe travels!

10/10 Excellent

Marisol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great services!
Stayed 1 night in May 2024
Response from Customer Service on 17 May 2024
Thank you for your kind words, Marisol! We're delighted to hear that you enjoyed our services. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. We look forward to welcoming you back to Holiday Inn Los Angeles - LAX Airport, an IHG Hotel.

8/10 Good

chi-chwen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near airport with free shuttle bus
Stayed 1 night in May 2024
Response from Customer Service on 17 May 2024
Thank you for taking the time to share your feedback about your stay at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We're pleased to hear that you found our location convenient and appreciated the complimentary shuttle service. Your comments are greatly valued, and we hope to welcome you back for another visit in the future.Sincerely,Kevin HernandezAssistant Front Office ManagerHOLIDAY INN LOS ANGELES AIRPORT LAX9901 S La Cienega Blvd Los Angeles, CA 90045D:310-649-5151 E: Kevin.hernandez@aimbridge.com www.holidayinn.com/laxia

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
I love the hotel room and the whole hotel, however the driver of the shuttle was kind rude with the passengers. He didn’t drop me off straight off at my air company as he dropped me off about 700 feet away from my airliner company.
Stayed 1 night in May 2024
Response from Customer Service on 17 May 2024
Thank you for sharing your experience with us. We're delighted to hear that you loved the hotel room and the overall ambiance of the hotel. However, we apologize for the inconvenience you experienced with the shuttle service. Your feedback is important to us, and we will address this issue to ensure a better experience for all our guests. We hope to welcome you back in the future and provide you with an improved stay.Sincerely,Kevin HernandezAssistant Front Office ManagerHOLIDAY INN LOS ANGELES AIRPORT LAX9901 S La Cienega Blvd Los Angeles, CA 90045D:310-649-5151 E: Kevin.hernandez@aimbridge.com www.holidayinn.com/laxia

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property is very clean but, worn. Definetly needs some updates
Stayed 1 night in May 2024
Response from Customer Service on 17 May 2024
Thank you for your feedback, Michael. We're pleased to hear that you found our property very clean. We appreciate your comments regarding the need for updates and will take them into consideration as we strive to improve our guests' experience. Thank you for choosing Holiday Inn Los Angeles - LAX Airport, and we hope to welcome you back in the future.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

10/10 Excellent

Chonnikan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 17 May 2024
Thank you, Chonnikan, for sharing your experience with us! We're thrilled to hear that you had a wonderful stay at Holiday Inn Los Angeles - LAX Airport. It's great to know that our team made a positive impression and that you enjoyed our amenities. We look forward to welcoming you back on your next visit to Los Angeles!Sincerely,Kevin HernandezAssistant Front Office ManagerHOLIDAY INN LOS ANGELES AIRPORT LAX9901 S La Cienega Blvd Los Angeles, CA 90045D:310-649-5151 E: Kevin.hernandez@aimbridge.com www.holidayinn.com/laxia

10/10 Excellent

Amina

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

8/10 Good

Daijah

Liked: Cleanliness, staff & service, property conditions & facilities
It was coo
Stayed 1 night in May 2024
Response from Customer Service on 17 May 2024
Thank you for your feedback, Daijah. We're glad to hear you had a positive experience. We look forward to welcoming you back in the future.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 17 May 2024
Thank you for sharing your experience at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We're delighted to hear that you had a pleasant stay and appreciated the friendliness and helpfulness of our staff, as well as the breakfast and the airport shuttle service. It's also good to know that the check-in and check-out processes were smooth. We apologize for the issues you encountered with the bathroom shower and the strike situation. Your feedback about the condition of the rooms has been noted. We are committed to providing a comfortable and enjoyable experience for all our guests. Thank you for choosing us for your stay, and we look forward to welcoming you back in the future.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

8/10 Good

Mustafa

Liked: Staff & service, amenities, property conditions & facilities
Carpet was dirty in room 1136
Stayed 1 night in May 2024
Response from Customer Service on 17 May 2024
Thank you for bringing this to our attention. We apologize for the condition of the carpet in room 1136. Cleanliness is a top priority for us, and we regret that this was not reflected during your stay. Your feedback is valuable, and we will address this issue with our housekeeping team to ensure it does not happen again. We appreciate your understanding and hope to provide a better experience on your next visit.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

10/10 Excellent

Bryce

Clean, good service, and good price
Stayed 1 night in May 2024
Response from Customer Service on 17 May 2024
Thank you for your feedback, Bryce! We're delighted to hear that you found our hotel clean, appreciated our service, and felt that you received good value for your stay. We look forward to welcoming you back to Holiday Inn Los Angeles - LAX Airport, an IHG Hotel in the future.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

10/10 Excellent

Dulce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in May 2024
Response from Customer Service on 17 May 2024
Thank you, Dulce, for your kind words! We're delighted to hear that you had a very nice experience with us. Your positive feedback is greatly appreciated, and we hope to welcome you back soon at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel.

8/10 Good

Emmanuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, good expierence. However, there was a strike out of the hotel faciltiies the days of my stay
Stayed 1 night in Apr 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 17 May 2024
Thank you, Carlos, for your wonderful review! We're thrilled to hear that you had a great experience at Holiday Inn Los Angeles - LAX Airport. Our team works hard to provide exceptional service, and it's always rewarding to receive such positive feedback. We look forward to welcoming you back on your next visit to Los Angeles!Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

8/10 Good

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to freeway an LAX , shuttle was convenient
Stayed 1 night in May 2024
Response from Customer Service on 17 May 2024
Thank you for sharing your experience at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We are glad to hear that our location close to the freeway and LAX, as well as our convenient shuttle service, met your needs. Your feedback is valuable to us, and we hope to welcome you back for another pleasant stay in the future.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

6/10 Okay

Kenneth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overall ok for 1nighh!!
Stayed 1 night in May 2024
Response from Customer Service on 17 May 2024
Thank you for sharing your thoughts, Kenneth. We're glad to hear that your stay was satisfactory for the night. If there's anything specific you feel we could improve on, please let us know. We always value feedback from our guests to help us enhance their experience. We hope to welcome you back in the future.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

8/10 Good

Celese Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very convenient and affordable. Room was spacious and clean. Very quiet and I loved that it had a shuttle to and from the airport
Stayed 2 nights in May 2024
Response from Customer Service on 17 May 2024
Thank you for sharing your experience with us. We're delighted to hear that you found our hotel convenient and affordable. It's wonderful to know that you enjoyed the spacious and clean room, as well as the quiet environment. We're also pleased that you appreciated the shuttle service to and from the airport. We look forward to welcoming you back for another pleasant stay.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

8/10 Good

ART

Travelled with partner
Liked: Cleanliness, amenities
It’s a bit outdated and could use a renovation. Looks like they tried but we’re cheap about it.
Stayed 1 night in Apr 2024
Response from Customer Service on 17 May 2024
Thank you for sharing your feedback. We appreciate your comments regarding the condition of our property. Maintaining a comfortable and inviting atmosphere is important to us, and your input is valuable. We hope to have the opportunity to welcome you back in the future.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for being accommodating
Stayed 2 nights in Apr 2024
Response from Customer Service on 17 May 2024
Thank you for your kind words, Dana! We're delighted to hear that we could accommodate your needs during your stay. Our team is dedicated to providing exceptional service, and it's wonderful to know that we succeeded in making your visit enjoyable. We look forward to welcoming you back to Holiday Inn Los Angeles - LAX Airport, an IHG Hotel.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

8/10 Good

Arnold

Travelled with partner
Liked: Amenities
The property was walkable to restaurants and other conveniences
Stayed 1 night in May 2024
Response from Customer Service on 17 May 2024
Thank you for sharing your feedback. We're pleased to hear that you found our property's location convenient and walkable to nearby restaurants and other amenities. We strive to provide a great experience for our guests, and your comments are greatly appreciated. We look forward to welcoming you back in the future.

10/10 Excellent

Ekaterina

Stayed 2 nights in Feb 2024
Response from Customer Service on 17 May 2024
Thank you, Ekaterina, for sharing your wonderful experience at Holiday Inn Los Angeles - LAX Airport. We're thrilled to hear that you enjoyed your stay and found our services to your satisfaction. Your kind words motivate our team to continue delivering exceptional service. We look forward to welcoming you back on your next visit to Los Angeles.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2024

10/10 Excellent

Ruopeng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good deal and good facility.
Stayed 2 nights in May 2024

6/10 Okay

Zhifeng

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The shuttle from LAX airport to the hotel was rarely in time. should be every half hours. But when shuttles from almost every other hotels arrive twice or even thirds times. Shuttles from Holiday Inns arrive very late after amost 1 hour.
Stayed 1 night in May 2024

8/10 Good

Sheryl, Auckland

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely friendly staff.Tidy clean room.
Stayed 1 night in May 2024

10/10 Excellent

Mary Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would book again! Room was very spacious and clean. Check in was smooth and front desk was helpful when our room key didn’t work. Any hotel near LAX you will have to pay for parking. Despite this, I did appreciate how simple it was to park in the lot and you had the option of shade/no shade.
Stayed 1 night in May 2024

8/10 Good

Tangela

Travelled with family
Liked: Amenities, property conditions & facilities
Good stay
Stayed 2 nights in May 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 1 night in May 2024

8/10 Good

Heather

Stayed 2 nights in Apr 2024