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Reviews of Hilton Garden Inn Valencia Six Flags

3 out of 5
Hilton Garden Inn Valencia Six Flags
27710 The Old Rd, Valencia, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 609 out of 1000 reviews" "
Rating 8 - Good. 226 out of 1000 reviews" "
Rating 6 - Okay. 73 out of 1000 reviews" "
Rating 4 - Poor. 44 out of 1000 reviews" "
Rating 2 - Terrible. 48 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

scott

Very average at best
Stayed 1 night in May 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
It needs a coffee shop and a bar. The part time "restaurant " didn't have 3 out of the 4 items we ordered. The front and back of the house are outstanding. Big kudos to Sara . My wife and I had a very wonderful stay. I would definitely recommend this property, just plan your food and drink elsewhere. D
Stayed 2 nights in May 2024

10/10 Excellent

brian, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place for a stop over
Stayed 1 night in May 2024

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay
Stayed 1 night in May 2024

2/10 Terrible

Kristin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Briana on 8 May 2024
Hi Kristin,I'm so sorry for your experience can you give us a little more information on your stay

10/10 Excellent

Leonard, Bakersfield

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly check in. Flawless.
Stayed 1 night in Apr 2024

10/10 Excellent

Sharon, Clovis

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location to hospital and amenities
Stayed 1 night in Apr 2024

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay here. It was quite and very convinient
Stayed 1 night in Mar 2024

8/10 Good

harold

Liked: Cleanliness, staff & service, amenities
Dated but comfortable for a stop on road trip.
Stayed 1 night in Apr 2024

8/10 Good

Karthik

Stayed 1 night in Apr 2024

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very, very clean super nice people will definitely recommend your friends and family and stay here again
Stayed 2 nights in Apr 2024

8/10 Good

Thomas, Belmont

Liked: Cleanliness, staff & service, property conditions & facilities
Slightly dated but a great place to stay near Tesla superchargers and six flags. I’d definitely stay again even though it doesn’t offer complementary breakfast. If you are looking for newer and better there are options across the highway but you give up walking to six flags and convenience of charging your Tesla onsite
Stayed 2 nights in Apr 2024

10/10 Excellent

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at couple of places near this property and this was by far the best experience. I have a 4-year-old so the heated pool, restaurants, coffee, and gas station in the same parking lot made my life so much easier. Also the late check out gave us time to use the pool that was heated and very clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Love it here stayed with my son perfect getaway thanks
Stayed 2 nights in Apr 2024

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay I would come again
Stayed 1 night in Apr 2024

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was professional. Room was clean. And hotel is close to magic mountain.
Stayed 1 night in Apr 2024

8/10 Good

Mauriene

Business traveller, Travelled with partner
Noisy on the Old Road side.
Stayed 1 night in Apr 2024

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility and staff were nice but there is a lot of road noise.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay! Great location. Staff was wonderful.
Stayed 3 nights in Mar 2024

10/10 Excellent

Oscar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience was excellent. I just needed a clean comfortable, room and bed to sleep for a night and I got what I wanted. I would recommend this hotel. The price was also good.
Stayed 1 night in Mar 2024

2/10 Terrible

Rishi

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Not clean service at this location
Stayed 1 night in Mar 2024

6/10 Okay

Fernanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to six flags
Stayed 1 night in Mar 2024

2/10 Terrible

Rishi

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
No so friendly staff and did not provide service as listed.
Stayed 2 nights in Mar 2024

10/10 Excellent

ana

Stayed 1 night in Mar 2024

2/10 Terrible

Michael, Stockton

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alicia Alcantar on 28 Mar 2024
Hello Michael,My name is Alicia Alcantar Director of Operations here at the Hilton Garden Inn, are you able to provide more information on what went wrong during your stay. Our goal is for our guest to have the best experience during their stay.

10/10 Excellent

Susan, Long beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great safe place!
Stayed 1 night in Mar 2024

2/10 Terrible

J

Disliked: Cleanliness, staff & service, property conditions & facilities
I put down a $150 security deposit and it still has not been put on my debit card
Stayed 1 night in Mar 2024

8/10 Good

Alexander

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Great location, excellent restaurant and staff within the restaurant. As far as the front office staff, they neglected to tell us the roofers were there and they closed the pool so we couldn't swim until it was later and super windy out. The tiles were left on the roof, but we didn't trust it because the roofers were negligent with nails to begin with and the wind. This gave us stress while utilizing the pool/Jacuzzi after it finally opened for a couple hours. The staff offered nothing in lieu of these oversights. Wish they would have said something about it so we weren't already locked in. Further, the gal had given a key to another party for my kids room. The couple stated the front office told them they were staying in that room which was bewildering to me that mistake was even possible. It did not make me feel comfortable at all. Fortunately, the couple asked me if they heard noises from that room and that's how we figured it out. It would have been an overall two stars, but the rooms were great, the maintenance did his best, the restaurant chef and host were excellent.
Stayed 1 night in Mar 2024

8/10 Good

Wenyao

Liked: Staff & service
Stayed 1 night in Mar 2024

4/10 Poor

Barbara

Disliked: Staff & service
Reported a possible assault in the next room. Front desk lied about coming to the room to check on the possible victim. My kids heard the argument and yelling and were concerned the rest of our stay. Meals were very expensive for what was provided.
Stayed 2 nights in Mar 2024

10/10 Excellent

Gordon

Travelled with family
Clean room
Stayed 1 night in Mar 2024

8/10 Good

Bradley

Stayed 1 night in Mar 2024

8/10 Good

Jenni

Travelled with family
Liked: Staff & service
Expedia stated there was a shuttle to Six Flags, which was incorrect. We walked there instead, and there was a great deal of litter. Our sink drain was clogged, and there was leftover garbage in our room when we arrived. I suspect as it is the hotel closest to Six Flags, the subpar quality is okay.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance from McDonald and gas station and convenient store
Stayed 1 night in Feb 2024

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and our room were very comfortable. Loved the coffee maker in the room. Getting a decent glass of wine from their “bar” was not simple, no chilled white.
Stayed 1 night in Feb 2024

10/10 Excellent

Shawn

Travelled with family
Liked: Amenities
Proximity to 6 flags and ev charging are great
Stayed 1 night in Feb 2024

10/10 Excellent

Shawn

Travelled with family
Liked: Amenities, property conditions & facilities
Proximity to EV charging and 6 flags
Stayed 1 night in Feb 2024

10/10 Excellent

Alondra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Sharlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

Bernard

Travelled with family
Liked: Cleanliness
NOT RECOMMENDED
Our experience at this hotel was not good for several reasons. Beginning with the check-in we were charged a $150 deposit despite prepaying for the room ahead of our arrival. We were then assigned to a room where the television was not working. I called the front desk, and the call was disconnected, I called back and was told an engineer would come to room to check out the issue. After a half hour I walked a quarter mile to the front desk and was told an engineer will come to room within 10 min – after waiting another half hour I drove back to the front desk and was assigned to another room where the thermostat was not working – again was told an engineer will come to room and we were happy when he arrived within 5 min. and then we find that the mini fridge was not working but decided to just live with it. However, this caused a delay in unpacking our things and moving our stuff to another room and missing an event. Also, during our pre check in we requested a wheelchair accessible room and was assigned to the back of the property where there was no handicapped parking or wheelchair accessibility to the entry and our room entry key only worked for bldg. 3 when or room was closer to bldg. 4 entry way. The following morning, we found that a complimentary breakfast is not offered at this facility and the cost for a breakfast is $20.99 per person. Finally, upon check-out we were not provided a receipt for our stay because we booked via Expedia.
Stayed 2 nights in Feb 2024

10/10 Excellent

Maria, Bakersfield

Stayed 1 night in Feb 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Stay was excellent. We had two handicapped people and hotel acommodated us by giving us room side by side right next to the elevator
Stayed 3 nights in Feb 2024

8/10 Good

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice lobby
Stayed 4 nights in Feb 2024

10/10 Excellent

Geraldine, Union

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfy room!
Stayed 1 night in Feb 2024

10/10 Excellent

Krysia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service !
Stayed 2 nights in Feb 2024

10/10 Excellent

Alex

Stayed 3 nights in Jan 2024

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. Great staff!
Stayed 1 night in Jan 2024

8/10 Good

GRECIA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024