Double or Twin Room, Non Smoking

Reviews of Express Inn & Suites

2.5 out of 5
Express Inn & Suites
1150 N Grove Avenue, Ontario, CA

Reviews

5.2
Rating 10 - Excellent. 121 out of 757 reviews" "
Rating 8 - Good. 123 out of 757 reviews" "
Rating 6 - Okay. 116 out of 757 reviews" "
Rating 4 - Poor. 119 out of 757 reviews" "
Rating 2 - Terrible. 278 out of 757 reviews" "

5.6/10

Cleanliness

5.6/10

Staff & service

5.0/10

Amenities

5.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Hotel Manager on 6 May 2024
Dear Patrick,Thank you for the review. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon.Sincerely, Hotel Manager

10/10 Excellent

Juan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quick stay! Clean property, clean rooms, hottub was a plus! Extra clean!!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you had a great quick stay with us and that you found our property and rooms clean. We're glad you enjoyed the hot tub as well! Your satisfaction is important to us, and we appreciate your positive comments. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Sam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff extremely clean room.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 9 Apr 2024
Dear Sam,Thank you for your kind words! We're thrilled to hear that you found our staff nice and the room extremely clean. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

8/10 Good

Tomas

Several homeless people and some agresive
Stayed 4 nights in Apr 2024
Response from Hotel Manager on 6 Apr 2024
Dear Guest,Thank you for bringing this matter to our attention. The safety and comfort of our guests are our top priorities, and we take reports of aggressive behavior seriously. We will address this issue promptly with our security team to ensure the safety of all our guests.If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly.Sincerely, Hotel Manager

2/10 Terrible

cesar

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Hotel Manager on 28 Mar 2024
Dear Cesar,Thank you for taking the time to leave us a rating. We are sorry to hear that your experience did not meet your expectations. If you have any specific feedback or concerns, please let us know so that we can improve our services and accommodations. We hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager

2/10 Terrible

Daniel

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front office was sketchy and have hidden cash fees. They tried scamming my friend as well
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Daniel,We apologize for the negative experience you encountered with our front office. We take such feedback seriously and assure you that it does not align with our standards of service. We will investigate this matter thoroughly to ensure it is addressed appropriately. Your comfort and trust are important to us, and we're committed to providing transparent and fair service to all our guests. Thank you for bringing this to our attention. We hope to welcome you again soon.Sincerely, Hotel Manager

2/10 Terrible

Ati

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was so poor and the price was so high for such a bad quality and terrible services
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Guest,We're deeply sorry to hear about your disappointment with your recent stay. Providing a positive experience for our guests is our top priority, and it's concerning to hear that we fell short of meeting your expectations in terms of quality and service. Your feedback is invaluable, and we will address these issues promptly to ensure improvements are made. We apologize for any inconvenience caused and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 Terrible

Yesenia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The sheets were not changed and there were roaches.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Yesenia,Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay, including the cleanliness of your room and the presence of pests. Please rest assured that we take these concerns seriously and will take immediate action to address them. We hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Delores

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is well maintained and has very clean upgraded rooms, staff is awese
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 16 Mar 2024
Dear Delores,Thank you for your positive feedback! We're delighted to hear that you found our property well-maintained, with clean and upgraded rooms. Providing a comfortable and pleasant experience for our guests is our top priority, and we're thrilled that we met your expectations. We appreciate your kind words about our staff as well. It was a pleasure serving you, and we hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
In the middle of remodeling, but for a night it was perfect
Stayed 1 night in Mar 2024
Response from Hotel Manager on 8 Mar 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found your stay satisfactory despite the ongoing remodelling. We appreciate your understanding and patience during this process. We hope to welcome you back for an even better experience once the renovations are complete.Sincerely, Hotel Manager

8/10 Good

Alejandro

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hotel Manager on 4 Mar 2024
Dear Alejandro,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

2/10 Terrible

Joseph

Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 Mar 2024
Dear Joseph,Thank you for your rating, and we're sorry to hear that your recent stay with us did not meet your expectations. If you have any specific concerns or issues that you would like to address, please do not hesitate to reach out to us. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Manager

2/10 Terrible

Jesus

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bet room
Stayed 1 night in Feb 2024
Response from Hotel Manager on 12 Feb 2024
Dear Guest,Thank you for your feedback. We're sorry to hear that you found the room uncomfortable. Your satisfaction is important to us, and we'll consider your comments to improve our accommodations. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Dijen

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Management on 9 Feb 2024
Thank you for the ratings

6/10 Okay

Malissa

The front desk was okay not to friendly just check in asked for 60 cash deposit I gave to him he said no pets no smoking I get my deposit back in the check out
Stayed 1 night in Feb 2024
Response from Hotel Manager on 8 Feb 2024
Dear Malissa,Thank you for sharing your experience with us. We apologize if the front desk staff's demeanour did not meet your expectations. Your feedback is valuable, and we will address it with our team to ensure a more welcoming experience for our guests. We hope to welcome you again soon.Sincerely, Hotel Manager

8/10 Good

chiana

Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 Mar 2024
Dear Chiana,We're glad you had a positive experience during your stay. If there's anything we can do to make your next stay even better and earn that perfect 5, please let us know. We appreciate your feedback and look forward to welcoming you back soon.Sincerely, Hotel Manager

8/10 Good

Gabriela

Stayed 1 night in Feb 2024
Response from Hotel Manager on 6 Feb 2024
Dear Guest,Thank you for providing a rating. If there are specific aspects of your experience that contributed to the 8/10 rating or areas where we can improve, we would appreciate any additional feedback. Your input helps us enhance the quality of our services. Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gross beds and rude treatment by owners
Cheap but gross there’s a reason you don’t see the bathrooms in the pictures before booking and the bedding was filthy when I went to ask for clean bedding I was talk to and treated like I was a liar I didn’t get any bedding until I asked him if he wanted to go see for himself this place is ran by the owners who live on site I do not recommend anyone to stay here
Stayed 1 night in Jan 2024
Response from Hotel Manager on 5 Feb 2024
Dear Guest,We apologize for the experience you had during your stay. Your feedback about the cleanliness and the way you were treated is concerning, and we take this seriously. We will investigate the issues you raised and address them with our team to ensure improvements are made. We hope to have the opportunity to provide you with a much better experience in the future.Sincerely, Hotel Manager

4/10 Poor

Jesus

Liked: Cleanliness
Disliked: Staff & service, room comfort
Bad experience for me
The guy at the counter wanted cash for the security deposit regardless i said NO just charge my CC then he said we will extra charge more on top just for using myCC , the hot water last an eternity to come out the shower, very noisy place at nights you could hear the fwy traffic all night long.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 3 Feb 2024
Dear Jesus,Thank you for choosing our property.We are very sorry that we did not meet your expectations.Your comments are very important to us, as they will help us to improve our services and our guest experience even more.We hope that you will visit us again.SincerelyHotel Manager

6/10 Okay

Robert

Business traveller
Disliked: Property conditions & facilities
The room had cockroaches in the room I was given and no clothing pile to hang clothes on hangers and no bed side tables . Really not what I paid for. Also male at front desk was rude.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 28 Jan 2024
Dear Guest,We apologize for the inconveniences you experienced during your stay, including the pest issue, lack of essential amenities, and the reported rudeness from our front desk staff. This falls short of our standards, and we are addressing these matters urgently. Your feedback is valuable, and we hope to have the opportunity to make amends in the future. If you would like to provide more details, please contact us directly.Sincerely, Hotel Manager

10/10 Excellent

Pascal

Stayed 1 night in Jan 2024
Response from Hotel Manager on 14 Jan 2024
Dear Guest,Thank you for the 5 out of 5 rating! We're delighted to hear about your positive experience. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to hosting you again.Sincerely, Hotel Manager

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
It was an excellent stay. Been staying here for a while. Friendly staff and rooms are very clean.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear Jessica,Thank you for your loyalty and positive feedback! We're delighted to hear that you had an excellent stay, and we appreciate your continued trust in our services. It's wonderful to know that our friendly staff and clean rooms have consistently met your expectations. We look forward to welcoming you back for many more enjoyable stays in the future!Sincerely, Hotel Manager

2/10 Terrible

ASHLEY

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AS SOON AS WE ARIVED WE SAW ROACHES. WE CALLED AROUND BUT NO ONE HAD AVAILABLE ROOMS. IT WAS SO NOISY YOU CAN HEAR THE FREEWAY. THE STAFF WAS RUDE ALSO.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 9 Jan 2024
Dear ASHLEY,We're sorry to hear that you had a negative experience during your stay with us. We have a vigorous pest control program and can assure you that no insects are in our rooms. Please know that we take all guest concerns seriously and would appreciate the opportunity to investigate the situation and come to a resolution. We hope to have the chance to improve your experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Michael

Travelled with family
Stayed 1 night in Dec 2023
Response from Hotel Manager on 28 Dec 2023
Dear Michael,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us, and we greatly appreciate your support. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Patrick

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very upscale place
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 30 Nov 2023
Dear Patrick,Thank you for your feedback. We're thrilled to hear that you found the place very upscale during your stay! Providing a high-quality and enjoyable experience for our guests is our goal. We value your input and look forward to welcoming you back for another great stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Osvaldo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Express Inn was thoroughly unsatisfactory, marred by an array of issues that underscored the establishment's lack of concern for guest comfort. The owner's evident power trip manifested through arbitrary rules and a dismissive attitude, creating an unwelcoming atmosphere. Adding to the discomfort was the owner's son, who patrolled the premises, contributing to a sense of unease rather than providing any semblance of security. The presence of stains on the bed and the unfortunate discovery of roaches made the room far from the clean and inviting space one expects from a motel. What further soured the experience was the excessively strict no-visitors policy, a measure enforced with an insistence on collecting visitors' IDs for copying. This requirement not only felt invasive but also led to friends opting out of visiting altogether, undermining the purpose of a social stay. Moreover, the owner's practice of personally knocking on doors at 11:00 am to hasten check-out reflected a lack of consideration for guests' privacy and sleep. It appeared as though customer satisfaction took a backseat to the owner's convenience, leaving a lasting impression of a business that prioritizes its rules over the well-being of its patrons. To add insult to injury, the evident inconsistency in rule enforcement and the seemingly arbitrary nature of these rules only compounded the negative experience. Express Inn failed to meet even the basic standards of a comfortable motel.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 29 Nov 2023
Dear Osvaldo,Please accept our sincere apologies, this is indeed very unfortunate.I fully understand your disappointment and frustration due to the multiple issues you have mentioned. Whatever may be the reasons, we will verify the reality and take action against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform you that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guests. I hope you will understand and consider us again in the future as we would love the chance to change your impression of our property.Sincerely, Hotel Manager

2/10 Terrible

Cassandra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please don't stay here
TLDR: not as they've advertised. The front desk, well side window, person's eyes were so heavily bloodshot that I'm not sure they could be the whites of his eyes ever again. He was very adamant about no smoking in rooms or on the property, okay no problem. The family and I head up to the room, turned on the lights and bugs flew at us. No end tables, which is bad if you have to have a breathing machine to sleep. More bugs in the microwave. Did not feel safe in room or neighborhood. We were out of there in under 5 minutes.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 22 Nov 2023
Dear Guest,We are truly sorry to hear about your unsettling experience during your stay. This is far from the standard we strive to provide for our guests. Your safety, comfort, and overall experience are of utmost importance to us. I deeply apologize for the condition of the room, the presence of bugs, and the feeling of insecurity in the neighborhood. Your feedback is taken seriously, and I assure you that we will investigate and address these issues immediately to prevent such incidents from happening again. Request your understanding and continued patronage.Sincerely, Hotel Manager

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway.
We had a great experience. Check in was easy. The motel was very clean. The staff was helpful had tv issues and was resolved immediately.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 20 Nov 2023
Dear Tina,Thank you for your visit. We're thrilled to hear about your great experience! It's wonderful that check-in was easy, and you found the motel very clean. We appreciate your kind words about our helpful staff, swiftly resolving your TV issues. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

2/10 Terrible

America

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m not one to leave reviews but I needed to for this one because from someone who stays at plenty of hotels from time to time, this one is on the bottom of the list. If I could have left a 0 star review I would. To start off , their “ clean “ towels had stains on them, their “clean” sheets had stains on them ( we had to use our own , luckily we had blankets in the car ) ; the AC had water leaking all on the floor , we woke up to a puddle on the side of the bed. To top it off, They are probably the most rude hotel hosts I’ve encountered. No type of customer service nor communication. I do not recommend this hotel to anybody , definitely not worth your money. If I was able to get a refund , I most definitely would. We will never be staying here again.
Stayed 1 night in Nov 2023
Response from Hotel Manager. on 18 Nov 2023
Dear America,We are distressed to see your comments. We apologize for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager

6/10 Okay

Ruben

Liked: Staff & service
All
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 16 Nov 2023
Dear Ruben,Thank you for your feedback. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we are so we can get better. If we let you down, we apologize. We will make sure we do better than ever for future guests. Please visit us again.Sincerely, Hotel Manager

2/10 Terrible

Soila

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
M
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 13 Nov 2023
Dear Soila,Thank you for your rating, and we're sorry to hear that your recent stay with us did not meet your expectations. If you have any specific concerns or issues that you would like to address, please do not hesitate to reach out to us. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Manager

2/10 Terrible

Debra

Disliked: Cleanliness
I can’t really comment on my stay because when I turned on the lights to the room I saw bugs scurrying all over the floor and when I went into the bathroom they were running all over the tub. At that point I went back to the office to get my $60 cash deposit back and started looking for other accommodations. Although I didn’t actually stay longer than a couple of minutes I did notice that room is about as Spartan as you can get. I wouldn’t recommend this property.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 15 Nov 2023
Dear Debra,Thank you for the stay. On behalf of our entire team, I would like to apologize for failing to match your expectations. Your satisfaction is important to us and we will make improvements to ensure an exceptional experience next time. I hope that you will consider staying with us and offer us another chance to provide you with a superior experience.Sincerely, Hotel Manager

6/10 Okay

Daniel

Stayed 1 night in Nov 2023
Response from Hotel Manager on 13 Nov 2023
Dear Daniel,Thank you for the stay and your rating of 6 out of 10. Please let us know your opinion, which can help us improve our hotel service from 6 to 10. We appreciate your feedback. Hope you will visit us again soon. Sincerely, Hotel Manager

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 13 Nov 2023
Dear Robert,Thank you for your 8 out of 10 ratings! We're glad to hear that you enjoyed your experience with us and hope to continue exceeding your expectations in the future. If there is anything we can do to improve your next visit, do let us know. Hope to welcome you again soon.Sincerely, Hotel Manager

10/10 Excellent

Abram

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on 9 Nov 2023
Dear Abram,Thank you so much for the perfect 10/10 rating! We're thrilled to receive such positive feedback. It's a great honor to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

10/10 Excellent

Jose luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lo mejor disfrute descanse la pase bien el servicio de maravilla el personal limpio el cuarto los servicios
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 2 Nov 2023
Dear Jose Luis,Thank you for your feedback. We're delighted to hear that you had an enjoyable and relaxing stay and found the service, staff, room, and services to be wonderful and clean. Providing a great guest experience is our priority, and your positive feedback is truly appreciated. We look forward to welcoming you back for another fantastic stay.Sincerely,Hotel Manager

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Excellent stay. Wonderful stay. Will stay again. Would definitely recommended stay. Newly remodeled rooms and clean. Excellent customer service
Stayed 2 nights in Oct 2023
Response from Hotel Manager. on 31 Oct 2023
Dear Jessica,Thank you for your wonderful feedback. We are thrilled to hear that you had an excellent stay with us! We're delighted that you found your stay wonderful, and we wait to welcome you back in the future. Thank you for considering us for your next stay, and for recommending us to others. Our newly remodeled rooms and commitment to cleanliness are indeed top priorities. Our team is dedicated to providing excellent customer service, and we're delighted that it made your stay even better. We look forward to your next visit!Sincerely,Hotel Manager.

6/10 Okay

Angie

Liked: Room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on 28 Oct 2023
Dear Angie,Thank you for your feedback and for taking the time to rate your experience. We would love to know how we can improve to make your next stay more enjoyable. Please feel free to share any specific suggestions or concerns with us. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Manager

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Wonderful stay and clean rooms. Newly renovated and fresh
Stayed 3 nights in Oct 2023
Response from Hotel Manager on 16 Oct 2023
Dear Jessica,Thank you for your feedback. We're thrilled to hear that you had a wonderful stay and found the rooms to be clean and newly renovated. Your positive feedback is greatly appreciated, and we hope to welcome you back for another enjoyable visit. Sincerely,Hotel Manager

10/10 Excellent

Thanh

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
it was one of the cleanest place ive stayed so far!
Response from Hotel Manager on 7 Oct 2023
Dear Thanh,We're thrilled to hear that you found our hotel to be one of the cleanest places you've stayed in. Providing a clean and comfortable environment for our guests is one of our top priorities, and we're pleased that we met your expectations. If you have any further comments or requests for your future stays, please feel free to share. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.Sincerely,Hotel Manager

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay
The rooms are newly renovated. Nice and Clean. Highly Recommended for the price. Excellent Customer Service.
Stayed 5 nights in Sep 2023
Response from Hotel Manager on 1 Oct 2023
Dear Jessica,Thank you for your recommendation and positive feedback! We're thrilled to hear that you found our newly renovated rooms clean and that you had an excellent customer service experience. Your satisfaction is important to us, and we hope to welcome you back in the future for another great stay.Sincerely, Hotel Manager

8/10 Good

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean
Stayed 1 night in Sep 2023
Response from Hotel Manager on 25 Sept 2023
Dear Rosa,We appreciate your feedback and are delighted to hear that your room was very clean during your stay. Cleanliness is a top priority for us, and we're glad we met your expectations. Thank you for choosing our hotel, and we hope to welcome you back in the future!Sincerely, Hotel Manager

2/10 Terrible

MAYRA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on 27 Sept 2023
Dear MAYRA,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Manager on 21 Sept 2023
Dear Victor,Thank you for your rating of 8 out of 10. We appreciate your feedback and are always striving to improve our guest's experiences. If there are any specific areas where you think we could enhance your stay in the future, please don't hesitate to let us know. We hope to have the opportunity to serve you even better on your next visit.Sincerely,Hotel Manager

8/10 Good

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and peaceful
Stayed 1 night in Sep 2023
Response from Hotel Manager on 9 Sept 2023
Dear Virginia,We're glad to hear that you had a clean and peaceful stay! Your comfort and tranquility are important to us, and we appreciate your positive feedback. We look forward to welcoming you back in the future for another peaceful stay.Sincerely, Hotel Manager

10/10 Excellent

Jose

Stayed 1 night in Aug 2023
Response from Hotel Manager on 9 Sept 2023
Dear Jose,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely,Hotel Manager

4/10 Poor

Jeffrey

Travelled with family
Disliked: Amenities, property conditions & facilities
Saw drug dealers across the street when I was checking in, then again in the morning when I was leaving. Their system won't allow you to run the deposit on your card, they'll only take cash and of course their ATM costs $3.50. The room had no pictures on the wall and had no bedside tables. It looks reminded me of a room a broke 19yr old college student would live in
Stayed 1 night in Aug 2023
Response from Hotel Manager on 9 Sept 2023
Dear Jeffrey,We're sorry to hear you were disappointed with your stay due to the reasons mentioned in the review. But as a hotel, we never condone any anti-social activities, as we are against such acts. We apologize for all the issues you had at that time.Sincerely, Hotel Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Management on 26 Aug 2023
Thank You for the Ratings.

8/10 Good

Abigail

Stayed 1 night in Jul 2023
Response from Management on 26 Aug 2023
Thank You for the Ratings.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Management on 20 Aug 2023
Thank you for the ratings.