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Reviews of Strand Palace Hotel

4 out of 5
Strand Palace Hotel
372 The Strand, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 1854 out of 3264 reviews" "
Rating 8 - Good. 887 out of 3264 reviews" "
Rating 6 - Okay. 295 out of 3264 reviews" "
Rating 4 - Poor. 133 out of 3264 reviews" "
Rating 2 - Terrible. 95 out of 3264 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in May 2024

4/10 Poor

Harish

Travelled with family
I don’t recommend because room doesn’t have refrigerator and no ice machine. It is uncomfortable without it. If you need to keep your medicine cool then problem.
Stayed 5 nights in May 2024

10/10 Excellent

Edward

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walking distance to major attractions. The only thing that we did not really like is that the bar closes at 12am on Sundays and at 1am on Fridays, but I guess that's London's current trend.
Stayed 3 nights in May 2024

10/10 Excellent

Luiz Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay.
Stayed 8 nights in May 2024
Response from Eva on 23 May 2024
Dear Luiz,Thank you for your feedback, we are glad to hear that you had a great stay with us.Kind Regards,

10/10 Excellent

Valentina, Brooklyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Albeit pricey the breakfast buffet was superb and service was excellent there.
Stayed 2 nights in May 2024
Response from Eva on 23 May 2024
Dear Valentina,Thank you for your kind comment!Warm Regards,

10/10 Excellent

Onia

Travelled with family
Liked: Amenities
Ok
Stayed 3 nights in May 2024
Response from Eva on 23 May 2024
Dear Onia,Thank you for your review.Kind Regards,

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large hotel but staff very amenable
Stayed 2 nights in May 2024

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Local convenient
Stayed 3 nights in Apr 2024

10/10 Excellent

Joseph Aloysius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Hotel is great. Friendly staff. Close to absolutely everything. Strongly recommend. We can’t wait to get back there.
Stayed 7 nights in May 2024

4/10 Poor

Vanessa

Business traveller
Liked: Cleanliness, staff & service, amenities
It is a great hotel let down by thin walls. Could hear all the neighbour’s conversations and bodily functions 😬
Stayed 1 night in Apr 2024
Response from Yazdani on 19 May 2024
Dear Vanessa,Thank you for your feedback. We're glad to hear you found many aspects of our hotel to your liking. We sincerely apologize for the inconvenience caused by the noise from neighboring rooms. Your comments are valuable to us, and we will look into ways to improve sound insulation to ensure a more comfortable stay for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with a more restful experience. If you wish to visit our hotel anytime in future, please do not hesitate to drop an email to house.managers@strandpalacehotel.co.uk for one of the managers to assist you with a quiter room. I hope this helps.Kind regards,YazdaniNight Manager

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Clare

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful visit - thank you!
Stayed 2 nights in May 2024
Response from Yazdani on 19 May 2024
Good Evening Clare,Thank you so much for the wonderful feedback.We are really happy to see our efforts in providing a nice experience to our guests, succeed.We hope to see you again in the near future.Kind Regards,YazdaniNight Manager

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness, property conditions & facilities
A decent hotel with good food. Whst i didnt like was the officious attitude of the waiter in the dining room. I wanted a cheese board. There's a 'serves 2' cheeseboard option. Can you give half the quantity of cheese so i can have cheese & biscuits please? No sir its a serves 2. Well xan you serve up half? No its not allowed. And that is service
Stayed 2 nights in May 2024

10/10 Excellent

Abigail

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Was in town for work and it was centrally located and I could walk everywhere.
Stayed 1 night in May 2024
Response from Eva on 23 May 2024
Dear Abigail,Thank you for taking the time to leave us a feedback, we are happy to see that you have enjoyed our prime location. Warm Regards,

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2024
Response from Eva on 23 May 2024
Dear Jeff,Thank you for your review!Warm Regards,

10/10 Excellent

lubna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing
Stayed 3 nights in May 2024
Response from Eva on 23 May 2024
Dear Lubna,Thank you for your kind words!Warm Regards,

10/10 Excellent

Steve, Lehi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely Top Drawer! Right in the heart of The Strand, central London.
Stayed 2 nights in May 2024
Response from Eva on 23 May 2024
Dear Steve,Thank you for your excellent feedback!We hope to see you again soon!Kind Regards,

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Eva on 23 May 2024
Dear Edward,Thank you for taking the time to review us. Kind Regards,

8/10 Good

Rene

Travelled with partner
Love the location. Staff is excellent Elevator is an issue. We had to talk the stairs just about every time Except check in and check out Mohammad was fantastic. We love the gin Bar staff was amazing
Stayed 3 nights in May 2024

10/10 Excellent

Jennifer, Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members were helpful and friendly. Hotel room was clean and in good condition!
Stayed 6 nights in May 2024
Response from Eva on 23 May 2024
Dear Jennifer,Thank you for your kind words!Warm Regards,

10/10 Excellent

Suraj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Eva on 23 May 2024
Dear Suraj,Thank you for your positive feedback. Kind Regards,

10/10 Excellent

Suraj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb
Stayed 2 nights in May 2024
Response from Eva on 23 May 2024
Dear Suraj,Thank you for your feedback!Best Regards,

8/10 Good

Brad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but two single beds pushed together to make a king is un acceptable for this kind of price point
Stayed 2 nights in May 2024

10/10 Excellent

Taylor

Travelled with group
Liked: Cleanliness, staff & service
Good location, easy to get a taxi!
Stayed 5 nights in May 2024
Response from Eva on 23 May 2024
Dear Taylor,Thank you for your feedback!Best Wishes,

10/10 Excellent

wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location for exploring Covent Garden and the West End.
Stayed 2 nights in May 2024
Response from Eva on 23 May 2024
Dear Wayne,Thank you for your feedback, we are happy to hear that you were impressed by our prime location!Best Wishes,

10/10 Excellent

Ron, Hod Hasharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in May 2024
Response from Eva on 13 May 2024
Dear Ron,Thank you for taking the time to review us.Best Wishes,

10/10 Excellent

Danielle, Bradford

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow what a transformation from when I was in my 20’s!! As a GenX professional traveller I love to write reviews and I have to say that this hotel is one of my best stays when it comes to value for money, location and accomodation. I booked a deluxe single as attending an event at the Savoy, so it’s ideal and highly recommended indeed from size and price, with a modern and spacious bathroom.
Stayed 1 night in May 2024
Response from Eva on 13 May 2024
Dear Danielle,Thank you for your kind words. We are delighted to hear that you appreciate our hotel's design following the refurbishment. We look forward to welcoming you back soon.Warm Regards,

10/10 Excellent

Zoe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing!! I would stay here again!!
Stayed 4 nights in Apr 2024
Response from Eva on 13 May 2024
Dear Zoe,We greatly appreciate your fantastic feedback! We look forward to the opportunity to welcome you back soon.Kind Regards,

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On arriving early at the hotel for an overdue birthday celebration with my Mum, we were greeted by really friendly reception staff. We were able to leave our bags until we could get into our room, and our room was upgraded, which was a lovely surprise. When we eventually got into our room it was spacious, comfortable and very clean. The complimentary mini bar, chocolate, biscuits and reusable red water bottles were a thoughtful touch. A nice souvenir. There was a large choice at breakfast and the surroundings were stylish. I enjoyed it so much I have booked a weekend stay with my husband when we go to Wimbledon, due to the good transport connections.
Stayed 1 night in May 2024
Response from Eva on 13 May 2024
Dear Rebecca,We appreciate your delightful feedback. It brings us joy to know that our efforts are acknowledged and valued by our guests! We look forward to welcoming you back soon.Warm Regards,

6/10 Okay

Nigina

Liked: Cleanliness, staff & service, amenities
Great location, with loads of restaurants and transportation options walking distance. Staff is very friendly and check in and checkout went smoothly. Breakfast was just average with some spoiled fruits. I would consider staying again, but will find alternatives for breakfast.
Stayed 2 nights in May 2024
Response from Eva on 13 May 2024
Dear Nigina,We appreciate your feedback, and we have relayed your comment to our team. Thank you for choosing to stay with us.Best Regards,

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Eva on 23 May 2024
Dear Kerry,Thank you for your positive feedback!Kind Regards,

10/10 Excellent

Nataliia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Eva on 13 May 2024
Dear Nataliia,Thank you for your kind feedback.Warm Regards,

8/10 Good

Maria Bevoro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Eva on 13 May 2024
Dear Maria,Thank you for your feedback.Warm Regards,

10/10 Excellent

Jonathon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a pleasure to stay in, the restaurant was beautiful and the drinks at the bar were top notch.
Stayed 2 nights in May 2024
Response from Eva on 13 May 2024
Dear Jonathon,Thank you for your lovely feedback, it brings us joy to see how much you have enjoyed your stay with us. Best Wishes,

8/10 Good

Christopher

Travelled with partner
The waiters need to be better trained
Stayed 1 night in May 2024
Response from Eva on 13 May 2024
Dear Christopher,Thank you for your feedback. Best Regards,

8/10 Good

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good value for a single night stay. Breakfast Que was inconvenient
Stayed 1 night in May 2024
Response from Eva on 13 May 2024
Dear Herbert,We appreciate your feedback. We apologize for any inconvenience caused by the waiting times experienced during your stay. Due to our high occupancy, there may be occasional delays with seating, but we are continuously working to minimize these delays. Thank you for choosing us as your host.Best regards,

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time staying at the Strand Palace hotel and it was just as great as the first time! Everyone at the Strand Palace are very friendly and accommodating, location is great too in Convent Garden close to everything and accessible via the underground from the airport. Facilities were clean both times, would highly recommend if ever you’re in London!
Stayed 5 nights in May 2024
Response from Eva on 23 May 2024
Dear Andrea,Thank you for your amazing feedback!It brings us joy to see that you had a great stay with us. We hope to see you soon again.Warm Regards,

4/10 Poor

Catherine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevators slow and only 3 for like 299 rooms. Front desk Rude. Bar staff excellent. Front door man great. Concierge not knowledgeable and frequently unavailable. Prices ridiculous for the room. Wish so much I’d booked in a different hotel
Stayed 3 nights in Apr 2024
Response from Eva on 9 May 2024
Dear Catherine,Thank you for dedicating time to review us.We're sorry to learn that some aspects of your stay fell short of expectations. Please rest assured that we've shared your feedback with our team to ensure we address any areas needing improvement.Thank you for being our guest.Warm Regards,

8/10 Good

Sonia M

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024
Response from Eva on 9 May 2024
Dear Sonia,Thank you for your feedback. Best Regards,

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and a great place to meet up wiyh old friends
Stayed 3 nights in May 2024
Response from Eva on 6 May 2024
Dear Linda,Thank you for your kind feedback!Best Wishes,

10/10 Excellent

Katy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Eva on 6 May 2024
Dear Katy,Thank you for your positive feedback!Warm Regards,

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Had a really lovely stay at the Strand Palace. We recieved a free upgrade to a King size double room. The hotel was reasonably quiet and the food was great, a huge selection was available for breakfast. The only slight criticism is that the cold water tap in the ensuite bathroom kept running hot. Don't know what was wrong with the plumbing, but it wasn't very convenient to brushing your teeth!
Stayed 1 night in Apr 2024
Response from Eva on 3 May 2024
Dear James,We appreciate your feedback and are delighted to learn that you've had a positive overall experience with us.Don't hesitate to reach out if you encounter any issues in the future; we're here to help.Warm Regards,

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location for where we needed to be and lovely hotel. Bed was a little hard so we didn’t have the best sleep during our 2 night stay. The room and hotel was very clean and well kept, most of the staff were friendly except the tall balding guy in the Gin bar, he was very unprofessional and rude, not only to us but to other guests. I would however still recommend this hotel ☺️
Stayed 2 nights in Apr 2024
Response from Sedat on 2 May 2024
Dear Michelle, Thank you for sharing your experience. We're glad you enjoyed our location and found our hotel clean and well-kept. We apologize for any discomfort caused by the firmness of the bed and for the behavior of one of our staff members. Your feedback is valuable, and we'll address these issues internally. Despite this, we appreciate your recommendation and hope to welcome you back for a better stay next time.Best regards,Sedat

10/10 Excellent

Shyamalendu, Winchester

Liked: Cleanliness
Older building (like most hotels in London. Navigation inside can be a bit confusing. Great location.
Stayed 2 nights in Apr 2024
Response from Sedat on 2 May 2024
Dear Shyamalendu, Thank you for taking your time to leave us a review, we are glad you enjoyed your overall stay with us!Warm regards, Sedat

8/10 Good

andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sedat on 2 May 2024
Dear Andrew, Thank you for taking your time to leave us a review, we are glad you enjoyed your overall stay with us!Warm regards, Sedat

10/10 Excellent

Thomas-Henry

Travelled with partner
Liked: Amenities, property conditions & facilities
We stayed here for my wife’s birthday and great value for money together with being situated just a short walk from Covent Garden, Trafalgar Square and the tube station to get around London
Stayed 1 night in Apr 2024
Response from Sedat on 1 May 2024
Dear Thomas, Thank you for choosing to celebrate your wife's birthday with us! We're thrilled to hear that you found our hotel to be great value for money and enjoyed our convenient location near Covent Garden, Trafalgar Square, and the tube station. We hope your wife had a memorable birthday, and we look forward to welcoming you back for more special occasions in the future!Warm regards, Sedat

10/10 Excellent

Anass, Quincy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff , great location . Highly recommended
Stayed 4 nights in Apr 2024
Response from Eva on 6 May 2024
Dear Anass,Thank you for your amazing feedback!Best Regards,

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sedat on 2 May 2024
Dear Peter, Thank you for taking your time to leave us a review, we are glad you enjoyed your stay with us!Warm regards, Sedat

2/10 Terrible

Edna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Eva on 3 May 2024
Dear Edna,We appreciate your time in reviewing our services.If you have any concerns, please don't hesitate to reach out to us directly.Best Regards,

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay in this excellently situated hotel, perfectly positioned for the West End, Covent Garden and several Tube stations within a short walk. Staff were exceptionally helpful and very polite and accommodating.I would highly recommend it.
Stayed 1 night in Apr 2024
Response from Eva on 29 Apr 2024
Dear Susan,Thank you for you kind words, we highly appreciate your comment. Best Regards,