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Reviews of The Lensbury Resort

4 out of 5
The Lensbury Resort
Broom Road, Teddington, England

Reviews

8.4

Very good

Rating 10 - Excellent. 258 out of 550 reviews" "
Rating 8 - Good. 178 out of 550 reviews" "
Rating 6 - Okay. 68 out of 550 reviews" "
Rating 4 - Poor. 24 out of 550 reviews" "
Rating 2 - Terrible. 22 out of 550 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Tim

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Juan Pablo on 19 May 2024
Dear Guest,Thank you for reaching out and sharing your feedback with us. We sincerely apologize for the experience that did not meet your expectations during your stay at The Lensbury London's Riverside Resort, a place renowned for its exceptional facilities and valued commitment to guest satisfaction.We value your feedback as it helps us identify areas where we can improve our services. We assure you that your feedback has been taken seriously, and we are committed to addressing the issues you encountered. Our team is currently reviewing the details of your experience to ensure that similar situations are avoided in the future.Your satisfaction is our top priority, and we will do everything we can to make things right. If you have any additional comments, concerns, or suggestions, please don't hesitate to contact us. We appreciate your input and would be grateful for the opportunity to discuss your feedback further.We genuinely hope that you will consider giving us another chance in the future. It would be our pleasure to welcome you back to our resort and provide you with the exceptional experience we strive to deliver to all our guests.Thank you once again for bringing this matter to our attention.Sincerely, Juan Pablo Morales Front Office Manager The Lensbury London's Riverside Resort

6/10 Okay

Arthur

Business traveller
Liked: Staff & service, amenities
The hotel needs to be updated. The rooms are very tiered and small
Stayed 1 night in Apr 2024
Response from Juan Pablo on 7 May 2024
Dear Guest,Thank you for reaching out and sharing your feedback with us. We sincerely apologize for the experience that did not meet your expectations during your stay at The Lensbury London's Riverside Resort, a place renowned for its exceptional facilities and valued commitment to guest satisfaction.We value your feedback as it helps us identify areas where we can improve our services. We assure you that your feedback has been taken seriously, and we are committed to addressing the issues you encountered. Our team is currently reviewing the details of your experience to ensure that similar situations are avoided in the future.Your satisfaction is our top priority, and we will do everything we can to make things right. If you have any additional comments, concerns, or suggestions, please don't hesitate to contact us at juan.morales@lensbury.com. We appreciate your input and would be grateful for the opportunity to discuss your feedback further.We genuinely hope that you will consider giving us another chance in the future. It would be our pleasure to welcome you back to our resort and provide you with the exceptional experience we strive to deliver to all our guests.Thank you once again for bringing this matter to our attention.Sincerely, Juan Pablo Morales Front Office Manager

6/10 Okay

Antoine

Liked: Staff & service, property conditions & facilities
Good stay. There areas near the property was very relaxing.
Stayed 9 nights in Apr 2024
Response from Juan Pablo on 7 May 2024
Dear Guest,Thank you for your kind words and for choosing for your recent stay at The Lensbury London's Riverside Resort. We appreciate you taking the time to share your positive experience with us. It's wonderful to hear that we were able to provide you with a unique and enjoyable stay that exceeded your expectations.Our team strives to deliver exceptional service and create memorable moments for our guests, and we are delighted that we succeeded in doing so during your visit. Your satisfaction is our top priority, and we are thrilled to know that we achieved that goal.We truly value your patronage and loyalty, and we look forward to welcoming you back at The Lensbury London's Riverside Resort in the future. If there is anything else we can assist you with or any special requests you may have for your next stay, please don't hesitate to let us know. We will be more than happy to accommodate your needs.Thank you again for your kind review. We appreciate your feedback and the opportunity to serve you. We hope to have the pleasure of hosting you again soon.Sincerely, Juan Pablo MoralesFront Office Manager

10/10 Excellent

Gareth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, great location and really easy parking for my van. The gym facilities were fantastic and I had a nice reasonably priced meal in the bar. It was great having the river so close for getting out and about. Will certainly stay again.
Stayed 1 night in Apr 2024
Response from Juan Pablo on 5 Apr 2024
Dear Guest,Thank you for your kind words and for choosing The Lensbury Resort for your recent stay. We appreciate you taking the time to share your positive experience with us. It's wonderful to hear that we were able to provide you with a unique and enjoyable stay that exceeded your expectations.Our team strives to deliver exceptional service and create memorable moments for our guests, and we are delighted that we succeeded in doing so during your visit. Your satisfaction is our top priority, and we are thrilled to know that we achieved that goal.We truly value your patronage and loyalty, and we look forward to welcoming you back at The Lensbury Resort in the future. If there is anything else we can assist you with or any special requests you may have for your next stay, please don't hesitate to let us know. We will be more than happy to accommodate your needs.Thank you again for your kind review. We appreciate your feedback and the opportunity to serve you. We hope to have the pleasure of hosting you again soon.Sincerely, Juan Pablo MoralesFront Office Manager

10/10 Excellent

Daniela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms, well conserved hotel. Had an amazing time
Stayed 1 night in Mar 2024
Response from Juan Pablo on 17 Mar 2024
Dear Guest,Thank you for your kind words and for choosing The Lensbury Resort for your recent stay. We appreciate you taking the time to share your positive experience with us. It's wonderful to hear that we were able to provide you with a unique and enjoyable stay that exceeded your expectations.Our team strives to deliver exceptional service and create memorable moments for our guests, and we are delighted that we succeeded in doing so during your visit. Your satisfaction is our top priority, and we are thrilled to know that we achieved that goal.We truly value your patronage and loyalty, and we look forward to welcoming you back to our hotel in the future. If there is anything else we can assist you with or any special requests you may have for your next stay, please don't hesitate to let us know. We will be more than happy to accommodate your needs.Thank you again for your kind review. We appreciate your feedback and the opportunity to serve you. We hope to have the pleasure of hosting you again soon.Sincerely, Juan Pablo MoralesFront Office Manager

10/10 Excellent

Louise, Bradford

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Lensbury Resort as a group of four visiting Bushy parkrun.Our first reason to book was it's close location to the park. From arrival to check out, the whole visit was an absolute treat!The staff are absolutely lovely and really helpful.The hotel is beautiful, clean and spacious. The room was pristine and it was so quiet, we had a brilliant night's sleep. We took advantage of the facilities available to us and had a swim and steam room treat before heading back to Kings Cross via Vauxhall. Thank you for looking after us, we shall certainly be back!
Stayed 1 night in Mar 2024
Response from Juan Pablo on 17 Mar 2024
Dear Guest,Thank you for your kind words and for choosing The Lensbury Resort for your recent stay. We appreciate you taking the time to share your positive experience with us. It's wonderful to hear that we were able to provide you with a unique and enjoyable stay that exceeded your expectations.Our team strives to deliver exceptional service and create memorable moments for our guests, and we are delighted that we succeeded in doing so during your visit. Your satisfaction is our top priority, and we are thrilled to know that we achieved that goal.We truly value your patronage and loyalty, and we look forward to welcoming you back to our hotel in the future. If there is anything else we can assist you with or any special requests you may have for your next stay, please don't hesitate to let us know. We will be more than happy to accommodate your needs.Thank you again for your kind review. We appreciate your feedback and the opportunity to serve you. We hope to have the pleasure of hosting you again soon.Sincerely, Juan Pablo MoralesFront Office Manager

8/10 Good

Emma, maidenhead

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I stayed on the first floor. The corridor smelt funny. The room was cosy with a view of the established cedar trees to the back and river in the distance. My key stopped working and had to wait 15 minutes to be seen as receptionist was left on her own answering the phones and checking people in. She was very professional. Grounds are stunning. I went to the pool about 1pm on Friday and it was busy. Restaurant was nice but signage through the hotel was lacking. It’s an old hotel.
Stayed 2 nights in Feb 2024
Response from Juan Pablo on 4 Mar 2024
Dear Guest,Thank you for reaching out and sharing your feedback with us. We sincerely apologize for the experience that did not meet your expectations during your stay. We value your feedback as it helps us identify areas where we can improve our services.We assure you that your feedback has been taken seriously, and we are committed to addressing the issues you encountered. Our team is currently reviewing the details of your experience to ensure that similar situations are avoided in the future. Your satisfaction is our top priority, and we will do everything we can to make things right.If you have any additional comments, concerns, or suggestions, please don't hesitate to contact us. We appreciate your input and would be grateful for the opportunity to discuss your feedback further.We genuinely hope that you will consider giving us another chance in the future. It would be our pleasure to welcome you back to our hotel and provide you with the exceptional experience we strive to deliver to all our guests.Thank you once again for bringing this matter to our attention.Sincerely, Juan Pablo MoralesFront Office Manager

6/10 Okay

G

Liked: Cleanliness, property conditions & facilities, room comfort
AVERAGE
Not a great start, as we were sent to the far end of the complex, although hotel was practically empty. Was looking forward to going to sauna, but was closed for repair. The pool, though, was huge and good temperature. Irritating for me is the fact that I could not obtain a newspaper without going for a ten minute drive.. in rush hour!
Stayed 1 night in Feb 2024
Response from Juan Pablo on 1 Mar 2024
Dear Guest,Thank you for reaching out and sharing your feedback with us. We sincerely apologize for the experience that did not meet your expectations during your stay. We value your feedback as it helps us identify areas where we can improve our services.We assure you that your feedback has been taken seriously, and we are committed to addressing the issues you encountered. Our team is currently reviewing the details of your experience to ensure that similar situations are avoided in the future. Your satisfaction is our top priority, and we will do everything we can to make things right.If you have any additional comments, concerns, or suggestions, please don't hesitate to contact us. We appreciate your input and would be grateful for the opportunity to discuss your feedback further.We genuinely hope that you will consider giving us another chance in the future. It would be our pleasure to welcome you back to our hotel and provide you with the exceptional experience we strive to deliver to all our guests.Thank you once again for bringing this matter to our attention.Sincerely, Juan Pablo MoralesFront Office Manager

6/10 Okay

helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Double room quite small, bathroom very small and in need of refurbishment. Breakfast average, food was not replenished once ran out even though 45mins until service finished. Free parking okay and staff pleasant
Stayed 1 night in Feb 2024
Response from Juan Pablo on 1 Mar 2024
Dear Guest,Thank you for reaching out and sharing your feedback with us. We sincerely apologize for the experience that did not meet your expectations during your stay. We value your feedback as it helps us identify areas where we can improve our services.We assure you that your feedback has been taken seriously, and we are committed to addressing the issues you encountered. Our team is currently reviewing the details of your experience to ensure that similar situations are avoided in the future. Your satisfaction is our top priority, and we will do everything we can to make things right.If you have any additional comments, concerns, or suggestions, please don't hesitate to contact us. We appreciate your input and would be grateful for the opportunity to discuss your feedback further.We genuinely hope that you will consider giving us another chance in the future. It would be our pleasure to welcome you back to our hotel and provide you with the exceptional experience we strive to deliver to all our guests.Thank you once again for bringing this matter to our attention.Sincerely, Juan Pablo MoralesFront Office Manager

10/10 Excellent

Susan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family and friends get together
Ample parking and a beautiful setting. Room was a deluxe double with plenty of space, comfy bed and sofa. Facilities were excellent with areas ideal for children such as the play park and soft play area. We walked along the path by the river and enjoyed the geese and parakeets. Staff were friendly and accommodating. Would definitely stay again.
Stayed 1 night in Feb 2024
Response from Juan Pablo on 1 Mar 2024
Dear Guest,Thank you for your kind words and for choosing our hotel for your recent stay. We appreciate you taking the time to share your positive experience with us. It's wonderful to hear that we were able to provide you with a unique and enjoyable stay that exceeded your expectations.Our team strives to deliver exceptional service and create memorable moments for our guests, and we are delighted that we succeeded in doing so during your visit. Your satisfaction is our top priority, and we are thrilled to know that we achieved that goal.We truly value your patronage and loyalty, and we look forward to welcoming you back to our hotel in the future. If there is anything else we can assist you with or any special requests you may have for your next stay, please don't hesitate to let us know. We will be more than happy to accommodate your needs.Thank you again for your kind review. We appreciate your feedback and the opportunity to serve you. We hope to have the pleasure of hosting you again soon.Sincerely, Juan Pablo MoralesFront Office Manager

6/10 Okay

Hayley

Liked: Cleanliness, property conditions & facilities
Set up to cater for members, not hotel guests.
Probably wouldn’t stay here again. Room was clean mostly, and comfortable for a single. Bed was bigger - a small double, so that was nice. I always book a hotel with a spa/sauna/steam room when I travel alone, so I have a way to relax after working and long journey. This is in fact more of a family leisure centre, with lots of people, lots of children running round etc. Not relaxing AT ALL. It’s also a long way from the actual hotel, which in hindsight I probably wouldn’t have bothered walking over there, as it was a waste of time and energy. Really difficult to find the facilities, even once you have made it inside the leisure centre. Parking was also very annoying after a long journey, as there’s no spaces reserved for hotel guests in the closest car park, so you have to walk quite a long way again. Then to get out, I was supposed to be given a code to get out of the car park (which has a one way entry system), but I didn’t know that and they didn’t give me one at check out. There’s not intercom to ask reception either. So if a woman hadn’t have let me out with her membership card, I technically would still be stuck in there now with my car! Of course I would have eventually re-parked my car and walked back to the hotel but it would have made me very late for my client, which was the sole reason for me staying at this venue in the first place.
Stayed 1 night in Feb 2024
Response from Juan Pablo on 1 Mar 2024
Dear Guest,Thank you for reaching out and sharing your feedback with us. We sincerely apologize for the experience that did not meet your expectations during your stay. We value your feedback as it helps us identify areas where we can improve our services.We assure you that your feedback has been taken seriously, and we are committed to addressing the issues you encountered. Our team is currently reviewing the details of your experience to ensure that similar situations are avoided in the future. Your satisfaction is our top priority, and we will do everything we can to make things right.If you have any additional comments, concerns, or suggestions, please don't hesitate to contact us. We appreciate your input and would be grateful for the opportunity to discuss your feedback further.We genuinely hope that you will consider giving us another chance in the future. It would be our pleasure to welcome you back to our hotel and provide you with the exceptional experience we strive to deliver to all our guests.Thank you once again for bringing this matter to our attention.Sincerely, Juan Pablo MoralesFront Office Manager

10/10 Excellent

Gillian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel with stunning grounds, definitely coming back. Spa facial and massage was so relaxing.
Stayed 1 night in Feb 2024
Response from Gregg | Resort Experience Manager on 17 Feb 2024
Hi Gillian,Thank you for taking a moment to rate your stay. I am pleased to see you enjoyed your time with us.We hope to welcome you back to The Lensbury Resort in the future.

8/10 Good

Amy

Business traveller
Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Gregg | Resort Experience Manager on 17 Feb 2024
Dear Amy,Thank you for taking a moment to rate your stay. I am pleased to see you enjoyed your time with us.We hope to welcome you back to The Lensbury Resort in the future

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Gregg | Resort Experience Manager on 17 Feb 2024
Dear Michael,Thank you for sharing your 10/10 rating. We are pleased you enjoyed your experience at The Lensbury Resort and hope to welcome you again in the future.

6/10 Okay

Jayne

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Good location for accessing Twickenham etc. bedrooms would benefit from some upgrading. Amenities within bedrooms felt limited (no bottled water), 1 bath towel to share between my husband and I etc).
Stayed 1 night in Feb 2024
Response from Gregg | Resort Experience Manager on 17 Feb 2024
Hi Jayne,Thank you for taking a moment to share your experience. I am sorry to see our accommodation did not meet expectations but pleased you like our location.We hope to welcome you to The Lensbury Resort again in the future.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Room in need of an update
despite being well received at reception, I can't say the same about the room, it wasn't very comfortable, the heating system had no compromise either too hot or too cold, it wasn't possible to use the shower with the shower door closed, no had space for. I would definitely expect better accommodation from this hotel.
Stayed 1 night in Feb 2024
Response from Gregg | Resort Experience Manager on 17 Feb 2024
Good Evening,Thank you for taking a moment to share your review. I am sorry to see our accommodation fell below your expectations on this occasion but pleased the team offered a warm welcome.We hope to welcome you again in the future.

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of plus points!
Lots to like the room was decent size with a huge bed and the bathroom was large. Also from the restaurant there were lovely views down to the river. Breakfast was good with lots of choice though I do think it’s cheeky to charge extra for pancakes. On the negative we had booked the hotel due to the onsite gym offering lots of classes. Prior to arriving we were told the classes could be booked on the day. However everything was booked up and when I asked how busy the pool was. I was told there would be lots of kids in it in the morning. We found the room quite noisy as if we were near the air conditioning units but that could be just our bad luck. There was also no caffeinated coffee and not much milk - though reception were helpful and more was brought to the room. In the bathroom it took ages for the shower to come to temperature. Overall it’s in a gorgeous setting by the river and a very pleasant walk by the river to Richmond or via Ham nature reserve to Richmond Park.
Stayed 1 night in Feb 2024
Response from Gregg | Resort Experience Manager on 17 Feb 2024
Dear Amanda,Thank you choosing The Lensbury Resort for your stay and for taking a moment to share your review.We are pleased to see you enjoyed your time with us hope to welcome you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Gregg | Resort Experience Manager on 28 Jan 2024
Thank you for sharing your 10/10 rating. We are pleased you enjoyed your experience at The Lensbury Resort and hope to welcome you again in the future.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and a lovely stay. I will definitely stay again.
Stayed 1 night in Jan 2024
Response from Gregg | Resort Experience Manager on 25 Jan 2024
Dear Robert,Thank you for sharing your 5* rating. We are pleased you enjoyed your experience at The Lensbury Resort and hope to welcome you again in the future.

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Gregg | Resort Experience Manager on 16 Jan 2024
Hi Christopher,Thank you for taking a moment to rate your stay. We are pleased to see you enjoyed your time with us and hope to welcome you again in the future.

6/10 Okay

Timothy

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Was ok, not bad but nothing special. Rooms given don’t match the photos at all so don’t get your hopes up. Staff were nice though and the kids playground on site was good.
Stayed 1 night in Jan 2024
Response from Gregg | Resort Experience Manager on 25 Jan 2024
Hi Timothy,Thank you for sharing your review. I am sorry to see our accommodation did not meet your expectations on this occasion, but pleased you enjoyed our children's play area.We hope to welcome you back in the future.

8/10 Good

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I was initially a little disappointed that we were staying in the annexe as opposed to the main house but it was quiet, clean and we had everything we needed. The breakfast was very good with numerous choices and with lovely views of the river. Lovely walks and restaurants close by.
Stayed 2 nights in Dec 2023
Response from Gregg | Resort Experience Manager on 16 Jan 2024
Hi Tim,Thank you for taking a moment to rate your stay.I am glad to see your enjoyed your time with us, enjoying a plentiful breakfast and exploring the local area.We hope to see you again for a future stay.

10/10 Excellent

Laudinesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very welcoming! Comfortable room, friendly and professional staff! The hotel property well kept. Lovely stay
Stayed 1 night in Dec 2023
Response from Gregg | Resort Experience Manager on 16 Jan 2024
Dear Laudinesse,Thank you for your review. It is wonderful to see you enjoyed your time with us.We hope to welcome you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Gregg | Resort Experience Manager on 16 Jan 2024
Thank you for your 10/10 review. We are pleased to see you enjoyed your time with us and hope to welcome you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Gregg | Resort Experience Manager on 16 Jan 2024
Thank you for your review. We are pleased to see your enjoyed your experience and hope to see you again in the future.

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Gregg | Resort Experience Manager on 31 Dec 2023
Dear Lisa,Thank you for taking a moment to rate your stay. I am pleased to see you enjoyed your time with us.We hope to welcome you back to The Lensbury Resort in the future.

8/10 Good

Sean

Stayed 7 nights in Dec 2023
Response from Gregg | Resort Experience Manager on 17 Jan 2024
Hi Sean,Thank you for sharing your rating. We are pleased you enjoyed your time at The Lensbury Resort and hope to welcome you again in the future.

8/10 Good

Christopher

Stayed 2 nights in Dec 2023
Response from Gregg | Resort Experience Manager on 31 Dec 2023
Dear Christopher,Thank you for taking a moment to rate your stay. I am pleased to see you enjoyed your time with us.We hope to welcome you back to The Lensbury Resort in the future.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Gregg | Resort Experience Manager on 31 Dec 2023
Hi Steven,Thank you for sharing your 10/10 rating. We are pleased you enjoyed your time at The Lensbury Resort and hope to welcome you again in the future.

10/10 Excellent

Hisuk

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Gregg | Resort Experience Manager on 31 Dec 2023
Dear Hisuk,Thank you for sharing your 10/10 rating. We are pleased you enjoyed your time at The Lensbury Resort and hope to welcome you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Fantastic place, can’t fault anything
Stayed 2 nights in Dec 2023
Response from Gregg | Resort Experience Manager on 13 Dec 2023
Thank you for sharing your 10/10 rating. We are pleased you enjoyed your experience at The Lensbury Resort and hope to welcome you again in the future.

10/10 Excellent

Alan, Nantucket

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great!
Stayed 3 nights in Nov 2023
Response from Gregg | Resort Experience Manager on 7 Dec 2023
Dear Alan,Thank you for sharing your 5* rating. We are pleased you enjoyed your experience at The Lensbury Resort and hope to welcome you again in the future.

8/10 Good

Alan

Stayed 1 night in Dec 2023
Response from Gregg | Resort Experience Manager on 7 Dec 2023
Dear Alan,Thank you choosing The Lensbury Resort for your stay and for taking a moment to share your rating.I am pleased to see you enjoyed your overall experience with us.We hope to welcome you again in the future.

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SW London Hotel and Sports Centre
The Lensbury is located on the Thames a short walk from Teddington. There is an excellent gym and pool complex and good communal facilities in the main building. We stayed in one of the outer buidlings - the room was nicely decorated but there were a few things that didn't work such as the towel rail and the mattresses in the twin rooms could have been a little firmer. We dined in the restaurant but there were some staffing issues and the food didn't quite meet the surroundings. The hotel is well located and I would stay again - the staff were great and offered changes when we pointed out some of the issues.
Stayed 2 nights in Nov 2023
Response from Gregg | Resort Experience Manager on 7 Dec 2023
Dear Andrew,Thank you choosing The Lensbury Resort for your stay and for taking a moment to share your review.I am pleased to see you enjoyed your overall experience with us and hope to welcome you again in the future.

10/10 Excellent

Anthony

Stayed 1 night in Nov 2023
Response from Gregg | Resort Experience Manager on 15 Dec 2023
Hi Anthony,Thank you for sharing your 5/5 rating. We are pleased you enjoyed your experience at The Lensbury Resort and hope to welcome you again in the future.

10/10 Excellent

Lynda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked it all. So much, that when we are in the area again, we will aim to get here to stay. Safe parking.
Stayed 1 night in Nov 2023
Response from Gregg | Resort Experience Manager on 26 Nov 2023
Dear Lynda,Thank you for sharing your 5/5 rating. We are pleased you enjoyed your experience at The Lensbury Resort and hope to welcome you again in the future.

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel great facilities very good food breakfast choices excellent
Stayed 3 nights in Nov 2023
Response from Gregg | Resort Experience Manager on 26 Nov 2023
Dear Mark,Thank you choosing The Lensbury Resort for your stay and for taking a moment to share your review.I am pleased to see you enjoyed your time with us.We hope to welcome you again in the future.

10/10 Excellent

wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Gregg | Resort Experience Manager on 18 Nov 2023
Hi Wayne,Thank you for taking a moment to rate your stay. I am pleased to see you enjoyed your overall experience with us and hope to welcome you back to The Lensbury Resort in the future.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved my stay!
Wonderful relaxing couple of days! Great food at a reasonable price, the staff was extraordinary, the gym is excellent….just a wonderful couple of days!!
Stayed 2 nights in Nov 2023
Response from Gregg | Resort Experience Manager on 9 Nov 2023
Hi Kathleen,Thank you for sharing your 10/10 rating. We are delighted you had a wonderful stay with us at The Lensbury Resort and very much look forward to welcoming you again in the future.

6/10 Okay

Mark

Travelled with family
Excellent Location/3 Star room/No Room Service
The location, grounds, & restaurant were all excellent. The room was sub-par for a 4 star rating. 3 star hotel at best. I didn't see the larger rooms, but the smaller room I occupied was clean (apart from a weathered looking carpet), and comfortable...The general decor was all fine but not what I have experienced at most other 4 star properties. The 'large screen TV' listed in the hotel info was tiny, everything else functional. My one big complaint would be no room service at all when 24 hour room service was listed on the hotel info on Hotels.com The light bar menu after 9pm was also extremely limited & if you order to take away not all items were included.
Stayed 5 nights in Oct 2023
Response from Gregg | Resort Experience Manager on 15 Nov 2023
Hi Mark,Thank you for taking a moment to review your stay.I am sorry to see you did not find our accommodation to be as expected for a 4* hotel, finding your room to be small and carpet to be tired.Thank you for advising us of the error on hotels.com description of us regarding room service. We will see that this is corrected swiftly. I am sorry these factors had a negative impact on your overall experience with us.Please rest assured we learn from our reviews and feedback given as this helps us make improvements to the hotel and the way we work, so I appreciate you sharing.We hope to welcome you back to The Lensbury Resort in the future.

6/10 Okay

Julian

Business traveller
Liked: Cleanliness, staff & service
Ok…not amazing
A comfortable enough stay but a few things that could be improved. 1. Food portions in the restaurant were poor for the price 2. No bottled water in the room 3. Tv in the room was small and dated
Stayed 1 night in Oct 2023
Response from Gregg | Resort Experience Manager on 15 Nov 2023
Hi Julian,Thank you for taking a moment to review your stay.I am sorry to see you found the portion sizes in our restaurant to be small and our accommodation did not quite meet expectations on this occasion.We learn from our reviews and feedback given us this helps us make improvements to service, so I appreciate you sharing.We hope to welcome you again in the future.

6/10 Okay

tina

Travelled with partner
Liked: Cleanliness
The convenience of location
Stayed 1 night in Oct 2023
Response from Gregg | Resort Experience Manager on 9 Nov 2023
Hi Tina,Thank you choosing The Lensbury Resort for your stay and for taking a moment to share your rating.We hope to welcome you again in the future.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Gregg | Resort Experience Manager on 9 Nov 2023
Hi Michael,Thank you for sharing your 10/10 rating. We are pleased you enjoyed your experience at The Lensbury Resort and hope to welcome you again in the future.

8/10 Good

Bhavna

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Gregg | Resort Experience Manager on 9 Nov 2023
Hi Bhavna,Thank you for sharing your rating. We are pleased you enjoyed your experience at The Lensbury Resort and hope to welcome you again in the future.

8/10 Good

Deirdre

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from Gregg | Resort Experience Manager on 29 Oct 2023
Hi Deirdre,Thank you very much for sharing your review. We are pleased to see you enjoyed your stay.We look forward to welcoming you back to The Lensbury Resort in the future.

8/10 Good

Luke

Stayed 2 nights in Oct 2023
Response from Gregg | Resort Experience Manager on 29 Oct 2023
Hi Luke,Thank you very much for rating your experience. We are pleased to see you enjoyed your stay.We hope to welcome you back to The Lensbury Resort in the future.

10/10 Excellent

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant hotel, friendly staff, great location. Hire a boat if you get time
Stayed 2 nights in Aug 2023
Response from Gregg | Resort Experience Manager on 29 Oct 2023
Hi Mark,Thank you very much for sharing your 5/5 review. We are very pleased to see you enjoyed your stay.We hope to welcome you back to The Lensbury Resort in the future.

2/10 Terrible

Oliver

Stayed 1 night in Oct 2023
Response from Gregg | Resort Experience Manager on 14 Oct 2023
Hi Oliver,I am sorry to see you had a disappointing overall experience with us.It would be great if you could elaborate with some details so that we have an understanding of where we went wrong and what we could have done differently to make your time with us enjoyable.We hope to welcome you again in the future.

10/10 Excellent

Katy

Stayed 1 night in Oct 2023
Response from Gregg | Resort Experience Manager on 14 Oct 2023
Hi Katy,Thank you choosing The Lensbury Resort for your stay and for taking a moment to share your review.I am pleased to see you enjoyed your overall experience with us.We hope to welcome you again in the future.

8/10 Good

Sian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 5th time at The Lensbury and I just love it
Stayed 4 nights in Sep 2023
Response from Gregg | Resort Experience Manager on 14 Oct 2023
Hi Sian,Thank you choosing The Lensbury Resort for your stay and for taking a moment to share your review.I am pleased to see you enjoyed your time with us.We hope to welcome you again in the future.