Individually decorated, individually furnished, laptop workspace

Reviews of Sonder St. John's Garden

3.5 out of 5
Sonder St. John's Garden
120 Saint John Street, London, England

Reviews

5.8
Rating 10 - Excellent. 9 out of 40 reviews" "
Rating 8 - Good. 5 out of 40 reviews" "
Rating 6 - Okay. 11 out of 40 reviews" "
Rating 4 - Poor. 3 out of 40 reviews" "
Rating 2 - Terrible. 12 out of 40 reviews" "

6.8/10

Cleanliness

4.8/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Paul

Travelled with partner
Disliked: Amenities, property conditions & facilities
No lift, very tight stairway and hallway. 6 stories is a long way to climb with suitcase in a narrow stairway. Zero communication. No early check in or checkout unless you want to pay 25 gbp per hour. House keeping costs extra.
Stayed 6 nights in Apr 2024
Response from Sonder on 14 May 2024
Hi Paul, your feedback is appreciated. This property doesn't have an elevator, but we understand the trouble carrying suitcases upstairs. While we do not offer daily cleanings at this location, all guests can book on-demand housekeeping services. This ensures you can enjoy an uninterrupted and environmentally sustainable stay. We’re sorry if this was different than what you expected, and we’ll have our team review the listing details. Our team is available 24/7 via our app, call, text, or email for assistance.

8/10 Good

Val

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, and had nearly everything I needed. The room. I had needed somewhere to eat, I had to eat on the bed. On the plus side, the linen was spotless and the kitchenette was well equipped
Stayed 3 nights in Mar 2024

2/10 Terrible

Jonathan

Business traveller
Disliked: Cleanliness, room comfort
Stayed 18 nights in Jan 2024
Response from Sonder on 12 Feb 2024
Hi Jonathan, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

10/10 Excellent

Mia

Stayed 5 nights in Dec 2023

2/10 Terrible

barie

Stayed 1 night in Nov 2023
Response from Sonder on 12 Dec 2023
Hi Barie, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

6/10 Okay

Stephen

Stayed 3 nights in Nov 2023

10/10 Excellent

Pia

Stayed 3 nights in Nov 2023
Response from Sonder on 8 Dec 2023
Hi Pia, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.

10/10 Excellent

Charlotte

Stayed 5 nights in Nov 2023
Response from Sonder on 8 Dec 2023
Hi Charlotte, thank you for staying with us and leaving a review. We’re thrilled to hear about your experience. We hope to host you again soon at one of our many locations around the globe.

2/10 Terrible

Karim

Stayed 4 nights in Nov 2023
Response from Sonder on 13 Nov 2023
Hi Karim, your feedback is appreciated. We're sorry to see your stay fall short of expectations and apologize for any issues you dealt with. We'd love to hear more about what we could've done better. Please feel free to reach out to us at any time.

6/10 Okay

Luciano

Travelled with group
Liked: Cleanliness
Almost…
The location is excellent, & check in was super easy. Place was very clean, but… it was not the room I booked. The room I booked showed a washer in the pictures. Thus, I packed for my long trip expecting to do some laundry there. After using the app to communicate with someone from Sonders, it didn’t go anywhere. The room I booked was already occupied and they were trying to get me a room at another property. Not ideal because after 15 hours traveling I didn’t want to go somewhere else. I waited for an hour sitting on a chair for this possible relocation. I didn’t want to make myself comfortable because that room could be needed. After one hour without response I started the chat again and it seemed I had to explain everything again to a new person. I gave up and just did my laundry in the kitchen sink. Beyond that frustration, it was also hard to get good sleep. The room faces a very loud street. I’m used to city noise but that was a lot. Closing the window would help but the room would get too hot. The fan provided was basically useless and was almost as loud as the street. Lastly, there were sulfer smells that would come from the bathroom randomly regardless of whether the ventilation fan was on or not.
Stayed 6 nights in Oct 2023

6/10 Okay

Stef

Stayed 4 nights in Oct 2023
Response from Sonder on 13 Oct 2023
Hi Stef, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

2/10 Terrible

Isabelle

Stayed 1 night in Oct 2023
Response from Sonder on 11 Oct 2023
Hi Isabelle, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

2/10 Terrible

Elad

Liked: Cleanliness
The worst hotel experience that we ever had.
No air conditioning in the room. There were 32 degrees Celsius over the day... No elevator. No reception. No one who speaks English in the hotel. We had problems. The only solution was to chat with a representative who gave a terrible service. We will never go back there again.
Stayed 6 nights in Sep 2023
Response from Sonder on 8 Oct 2023
Hi Elad, your feedback is important to us. We're sorry your stay was disappointing. We do our best to inform our guests that we don't have air conditioning, an elevator, or a front desk at this property, but we apologize if anything was unclear. We're sorry you had a difficult time with our online support team. You can also reach us over the phone if you prefer. If you decide to give us another try, we'd love to show you a better experience.

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from Sonder on 13 Sept 2023
Thank you for your feedback. We do our best to make every stay enjoyable, and we apologize for falling short here. We'll work to improve for the future. We hope to host you again and show you a better experience.

2/10 Terrible

Warwick

Stayed 1 night in Sep 2023
Response from Sonder on 11 Sept 2023
Hi Warwick, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

8/10 Good

Jaime

Stayed 2 nights in Sep 2023

6/10 Okay

Tony

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Tiny. Just about ok for one person overnight
Room was very small and I kept banging my head on the light above the bed! Lots of utensils and crockery. Strangely no milk sachets to have with tea and no coffee at all despite a Nespresso coffee machine. No air con, and I couldn’t open the windows as it was so noisy on the street. They did have good Wi-Fi and Netflix
Stayed 1 night in Jul 2023
Response from Sonder on 21 Jul 2023
Hi Tony, thanks for staying with us and providing a review. We're sorry your room fell short of expectations. We do our best to show all aspects of our spaces on our listings, but we apologize if anything was unclear. Please accept our apologies for the lack of coffee in your kitchen area. There should've been some. Please feel free to reach out to our support team 24/7 to get things like this delivered to your door. You can always reach us through our app, call, text, or email for help. If you decide to give us another try, we'd love to host you again at any of our 40+ locations worldwide.

6/10 Okay

Karina

Stayed 4 nights in Jul 2023
Response from Sonder on 11 Jul 2023
Hi Karina, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

2/10 Terrible

Jerry

Stayed 4 nights in Jun 2023
Response from Sonder on 13 Jun 2023
Hi Jerry, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

2/10 Terrible

Jeanette

Stayed 1 night in May 2023
Response from Sonder on 25 May 2023
Hi Jeanette, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

6/10 Okay

Hannah

Liked: Cleanliness
Stayed 3 nights in May 2023
Response from Sonder on 23 May 2023
Hi Hannah, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Excellent

MISS JANET ANN

Stayed 1 night in May 2023
Response from Sonder on 24 May 2023
Hi Miss Janet, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

6/10 Okay

ANUPAMA

Stayed 5 nights in Feb 2023
Response from Sonder on 8 Mar 2023
Hi Anupama, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, and we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

2/10 Terrible

Taylor

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 11 nights in Apr 2022

6/10 Okay

carolina

Stayed 6 nights in Mar 2022

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 16 nights in Feb 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Finding the property is nigh on impossible and then it’s a dimly lit alley with a glass door and you must have internet codes which in an insecure street environment isn’t easy if you are losing phone charge. No staff at the property. Room was reeking of smoke. Was told air freshener would be dropped off...it wasn’t.
Stayed 3 nights in Nov 2019

2/10 Terrible

Wararak

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

6/10 Okay

José

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Sonder on 12 Feb 2024
Hi José, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

8/10 Good

Bente

Stayed 3 nights in Oct 2023

8/10 Good

José Luis

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Buena opcion para ir a Londres viendo los precios que hay. Las habiataciones son pequeñas pero con todo lo necesario para pasar unos dias. La atención recibida tanto telematicamente por Arturo como presencial por Clara fueron excelentes. Recomiendo este alojamiento a toda persona que quiera ir a Londres y no dejarse el sueldo en ello. Hay una estación de metro cerca por lo que tienes Londres a tu alcance totalmente.
Stayed 4 nights in Oct 2023

8/10 Good

Vivian

Liked: Room comfort
God tur til London
Godt overnatningssted
Stayed 3 nights in Oct 2023

10/10 Excellent

Gustavo

Liked: Cleanliness, property conditions & facilities
T
Stayed 3 nights in Aug 2023

2/10 Terrible

Daniel

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Nie wieder Sonder! Abgewohnt, dreckig, kaputt und dafür unverschämt teuer. Angeblich sind die Zimmer so „billig“ weil du gegen Gebühr auf Abruf geputzt wird. Kostet dann 40 Pfund und ohne das bekommt man nicht mal neues Klopapier. Wasserdruck in der Dusche nicht vorhanden, Deckenlicht im Bad war defekt und wurde erst zwei TGe später repariert, Abfluss stinkt, Fenster ließen sich kaum öffnen (hatten ein Zimmer im Dachgeschoss)
Stayed 7 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Ce lieu était parfait pour moi
très très pratique tout ce fait online. le chek-in, les codes d accès, de wifi, y a toutes les informations. Y a suffisamment tout ce qu il faut dans la cuisine. la salle de bain pareil. et le lit est confortable et spacieux. Tout est en bonne état et propre. Le tout petit couac, un peu de bruit, les escaliers tout le long du mur de la chambre, on entend tout le passage (perso ça ne me dérange pas) la localisation est hyper pratique, la station farringdon, tellement pratique pour visiter. et à pieds c'est pas loin de shoredich et barbican, mon quartier favori.
Stayed 5 nights in Aug 2023