All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Clean, spacious, comfortable living room and cozy bedroom. The view was spectacular and the desk area was comfortable to do computer work. Had a homey feel and had a great sleep.
Shannon
Stayed 2 nights in May 2024
Response from Guest Services Team on 27 May 2024
Hi Shannon,We are thrilled to hear the you enjoyed your stay with us. We appreciate your feedback!
Great property And very clean and spacious room. Surrounding area seems sketchy.
Priya
Stayed 1 night in May 2024
Response from Guest Services Team on 19 May 2024
Hi Priya,Thank you for staying with us. We appreciate your feedback!
10/10 Excellent
adriana
Business traveller
11 May 2024
Liked: Cleanliness, amenities
Nice suite
adriana
Stayed 2 nights in May 2024
Response from Jose on 13 May 2024
Goood morning Dear Adriana, Thank you for your feedback, and we are glad you enjoyed your stay at our property. We hope to welcome you back at Residence Inn By Marriott in your future visits to London.
Clean and convenient. Parking on site was nice and secure but expensive on top of the hotel costs. Breakfast was fantastic.
We would def stay here again.
Wanda
Stayed 2 nights in May 2024
Response from jose on 10 May 2024
Good evening dear valued guest. We are glad that you enjoyed your stay at our property. We appreciate your feedback. We hope to welcome you back at the Residence Inn by Marriott in your future visits to London.
Good evening dear valued guest.Thank you for rating our hotel. We are glad you enjoyed our property and we will be looking forward to welcome you back in your future stays in London
10/10 Excellent
Zheng
5 May 2024
Liked: Cleanliness, staff & service
Zheng
Stayed 1 night in May 2024
Response from Jose on 7 May 2024
Good evening dear valued guest.Thank you for rating our hotel. We are glad you enjoyed our property and we will be looking forward to welcome you back in your future stays in London.
Great location. Friendly staff would stay here again.
Cleo
Stayed 1 night in Feb 2024
Response from Jose on 7 May 2024
Good evening dear valued guest.Thank you for rating our hotel. We are glad you enjoyed our property and we will be looking forward to welcome you back in your future stays in London
2/10 Terrible
Scott
Business traveller
29 Apr 2024
Liked: Cleanliness
Disliked: Staff & service
Staff were rude
Scott
Stayed 5 nights in Apr 2024
Response from Jose on 7 May 2024
Good evening dear valued guest. Please provide us with more details for us to make the proper corrections in this matter.
Pros:
Our suite was clean & well-appointed.
The included breakfast buffet is excellent with lots of hot & cold options. The buffet staff are friendly and helpful.
Cons:
This hotel is right in downtown London so it’s convenient but not in the best of neighborhoods.
The nightly parking charge seems obsessive.
The lighting in the suite kitchen is very poor. (We had to bring a lamp from the LR.)
Hilary
Stayed 7 nights in Apr 2024
Response from Jose on 14 Apr 2024
Good evening dear valued guest. We are glad that you were able to enjoy your stay. We will pass the lighting issue to the maintencance department. Regarding the parking, per our location, the city charges us for the parking usage, that is the reason of our parking price. Your feedback is greatly appreciated.
Good afternoon dear valued guest. We are glad that you enjoyed your stay at our property. We look forward to welcome you back at the hotel for your future visits to London.
2/10 Terrible
Sabrina
8 Apr 2024
Sabrina
Stayed 1 night in Apr 2024
Response from Rafiu on 2 May 2024
Hi Sabrina, Thank you for your feedback, we are glad you enjoyed your stay
Good afternoon dear valued guest, We are glad that you enjoyed your stay at our property. We will be looking forward to welcome you back. Please let us know if there is anything we could do to make your elevate your experience.
We only stayed 1 night but we were very happy with the room. Bright, clean and well maintained.
Shawna
Stayed 1 night in Mar 2024
Response from Jose on 31 Mar 2024
Good evening dear valued guest, We are glad that you enjoyed your stay at our property, we look forward to welcome you back. We appreciate the feedback provided.
8/10 Good
Kimberly
24 Mar 2024
Kimberly
Stayed 1 night in Mar 2024
Response from Front Desk on 18 Apr 2024
Hi Kimberly,Thank you for staying with us. We appreciate your feedback and looking forward to see you again!
Dear Valued Guest, Thank you for choosing to stay at the Residence Inn by Marriott! We appreciate your time in providing us your feedback. We are happy to hear that you had a great time enjoying our hotel services and facility. We hope to welcome you back in Downtown London! Safe travels.
Good morning Ms. Sandra, We are glad that you enjoyed your stay at our property. We hope to welcome you back in your future stays in London.
6/10 Okay
Ryan
Travelled with partner
19 Feb 2024
Liked: Cleanliness, staff & service
Old apartments converted into hotel rooms. Spacious and had a full kitchen. Unfortunately the area is not the greatest. Drug addicts outside, coming into the lobby. No security. Parking garage was open for anyone to go in to.
Ryan
Stayed 1 night in Feb 2024
Response from Rav on 21 Feb 2024
Thank you for taking the time to share your feedback regarding your recent stay in our room. We appreciate all forms of feedback as it helps us identify areas where we can improve and enhance the experience for our guests. We have gated underground parking as well as overground parking that is under CCTV surveillance. . It is disheartening to learn that your experience fell short of what you had hoped for. We take all feedback seriously and would like to address the concerns you raised.
This place was wonderful. The property and room were clean. I loved the room and the amenities and kitchen that came with it. I would definitely come back when i visit London!
Nhi
Stayed 1 night in Feb 2024
Response from Front Desk on 15 Feb 2024
Hi Nhi,Thank you for taking the time to share your feedback with us. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future. If you have any suggestions or if there's anything we can do to make your next visit even better, please don't hesitate to let us know.
10/10 Excellent
Catherine
22 Jan 2024
Catherine
Stayed 1 night in Jan 2024
Response from Front Desk on 23 Jan 2024
Hi Catherine,Thank you for sharing your feedback with us. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future. If you have any suggestions or if there's anything we can do to make your next visit even better, please don't hesitate to let us know.
10/10 Excellent
Ted
Travelled with partner
22 Jan 2024
Liked: Amenities
Very nice room. Love the mini kitchen. Staff are very friendly and helpful. Good breakfast eith vegan options. Would recommend.
Ted
Stayed 1 night in Jan 2024
Response from Front Desk on 23 Jan 2024
Hi Ted,Thank you for sharing your feedback with us. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future. If you have any suggestions or if there's anything we can do to make your next visit even better, please don't hesitate to let us know.
10/10 Excellent
Raman
12 Jan 2024
Raman
Stayed 2 nights in Jan 2024
Response from Front Desk on 16 Jan 2024
Thank you so much for taking the time to leave us a perfect 10 star rating – it’s much appreciated. We look forward to welcome you again soon at Residence Inn London by Marriott Downtown.
Room was fine - in good repair and clean, just a bit dated. The breakfast (a big part of why we booked here) was truly awful.
Verified traveller
Stayed 2 nights in Dec 2023
Response from Front Desk on 6 Jan 2024
Dear Valued Guest,Thank you for sharing your feedback with us regarding your recent stay. We apologize for any inconvenience caused. We will keep this in mind to improve the service. We hope to welcome you back for an improved stay.
Hi Claudette,Thank you for choosing the Residence Inn by Marriott London Downtown for your recent stay. We appreciate your business and are delighted to hear that you had a positive experience with us. Your feedback is valuable to us, and we hope to welcome you back soon for another enjoyable stay.
This property within the building is very quiet the suites are lovely and spacious for your needs. Conveniently located close to ammenities.
Lela
Stayed 1 night in Dec 2023
Response from Weireen V. on 28 Dec 2023
Dear Valued Guest, Thank you for taking the time to leave us a wonderful review! We are thrilled to hear that you enjoyed your stay with us. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future. If you have any suggestions or if there's anything we can do to make your next visit even better, please don't hesitate to let us know.
2/10 Terrible
Tajinder
27 Dec 2023
Tajinder
Stayed 3 nights in Dec 2023
Response from Front Desk on 16 Jan 2024
Hello Tajinder,We would appreciate it if you could provide us with more specific details about the issues you encountered during your stay. This will enable us to investigate the matter thoroughly and take appropriate actions to prevent any similar issues from occurring in the future
Dear Valued Guest, Thank you for taking the time to leave us a wonderful rating score! We are thrilled to hear that you enjoyed your stay with us. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future. If you have any suggestions or if there's anything we can do to make your next visit even better, please don't hesitate to let us know.
10/10 Excellent
Ken
17 Dec 2023
Ken
Stayed 1 night in Dec 2023
Response from Weireen on 28 Dec 2023
Dear Valued Guest, Thank you for taking the time to leave us a wonderful rating score! We are thrilled to know that you enjoyed your stay with us. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future. If you have any suggestions or if there's anything we can do to make your next visit even better, please don't hesitate to let us know.
Dear Valued Guest, Thank you for taking the time to leave us a wonderful rating score! We are thrilled to hear that you enjoyed your stay with us. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future. If you have any suggestions or if there's anything we can do to make your next visit even better, please don't hesitate to let us know.
10/10 Excellent
Geoffrey
16 Dec 2023
Geoffrey
Stayed 1 night in Dec 2023
Response from Weireen on 28 Dec 2023
Dear Valued Guest, Thank you for taking the time to leave us a wonderful rating score! We are thrilled to hear that you enjoyed your stay with us. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future. If you have any suggestions or if there's anything we can do to make your next visit even better, please don't hesitate to let us know.
Dear Valued Guest, Thank you for taking the time to leave us a wonderful rating score! We are thrilled to hear that you enjoyed your stay with us. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future. If you have any suggestions or if there's anything we can do to make your next visit even better, please don't hesitate to let us know.
Parking is not included in price which is unfortunate. It’s $20 per car per day
Heaven-Lee
Response from Front Desk on 15 Feb 2024
Hi Heaven,Thank you for taking the time to share your feedback. We apologize about the parking fee that you found too expensive, however, we are the only hotel in downtown that charge the lowest parking fee for maintenance upkeep and convenience of all our guest. We appreciate your understanding.
I went with my 5 sisters and it was great to be all in one room.
Sue
Stayed 1 night in Nov 2023
Response from Jesal Sharma on 28 Nov 2023
Hello Sue,Thank you for taking the time to share your recent experience at the Residence Inn London Downtown with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience.
Very nice accommodations. We were upgraded to a suite which we didn’t really need, but it was lovely. Parking underground provided a safe place for our car, but it would be a tight space for bigger vehicles.
Kathryn
Stayed 1 night in Nov 2023
Response from Front Desk on 24 Nov 2023
Dear Kathryn,Thank you for choosing the Residence Inn by Marriott London Downtown for your recent stay. We appreciate your business and are delighted to hear that you had a positive experience with us. Your feedback is valuable to us, and we hope to welcome you back soon for another enjoyable stay.
Dear Alfred,Thank you for choosing the Residence Inn by Marriott London Downtown for your recent stay. We appreciate your business and are delighted to hear that you had a positive experience with us. Your feedback is valuable to us, and we hope to welcome you back soon for another enjoyable stay.
Clean room
Friendlt staff
José at front desk went above and beyond to my satisfaction
Patrick
Response from Front Desk on 22 Nov 2023
Dear Patrick,Thank you for staying with us. We appreciate your feedback!
8/10 Good
Terry
20 Nov 2023
Terry
Stayed 1 night in Nov 2023
Response from Front Desk on 22 Nov 2023
Dear Terry,Thank you for staying with us. We appreciate your feedback!
2/10 Terrible
janet
Travelled with family
19 Nov 2023
Liked: Staff & service
Disliked: Property conditions & facilities
The people who worked at the hotel were very hospitable. However, the mattress we slept on was in such poor condition that we felt like we were sleeping on the floor. Shame on Expedia for giving the hotel a decent rating and The Marriott for associating their name with the hotel.
I don’t trust either company now
janet
Stayed 1 night in Nov 2023
Response from Front Desk on 20 Nov 2023
Dear Janet,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the firmness of the mattress during your stay. Your comfort is our top priority, and we will certainly address this issue to ensure a more pleasant experience for our future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.
Staff were friendly, welcoming, and accommodating. Breakfast well serviced and dining area clean. Would stay here again.
Perri
Stayed 1 night in Nov 2023
Response from Jose on 13 Nov 2023
Hello Perri, Thank you for your feedback, it is important for us to know what we did good. We are glad that you enjoyed your stay. We would be looking forward to welcome you back in your future stays in London.
10/10 Excellent
Paul
9 Nov 2023
Paul
Stayed 1 night in Nov 2023
Response from Jose on 13 Nov 2023
We are glad to know that you enjoyed your stay at our property. We would be looking forward to welcome you back in your future stays in London.
Clean, good breakfast and spacious rooms. Noisy from nearby railway tracks, and check-in staff was pushy and unkind regarding parking my large SUV overground as it would not fit underground.
Monal
Stayed 2 nights in Oct 2023
Response from Jose on 13 Nov 2023
Hello Monal, Thank you for your feedback. We are glad to know that you like the rooms and the breakfast. Regarding the underground parking, we apologize about you feeling pushed. We will review with our team regarding this matter.
Hello Jason,Thank you for taking the time to share your recent experience at the Residence Inn London Downtown with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience.