Fridge, microwave, oven, stovetop

Reviews of London Apart Hotel

2.5 out of 5
London Apart Hotel
58 Kensington Ct, London, England

Reviews

2.4
Rating 10 - Excellent. 0 out of 6 reviews" "
Rating 8 - Good. 0 out of 6 reviews" "
Rating 6 - Okay. 0 out of 6 reviews" "
Rating 4 - Poor. 1 out of 6 reviews" "
Rating 2 - Terrible. 5 out of 6 reviews" "

2.0/10

Cleanliness

2.0/10

Amenities

2.0/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Don

Disliked: Cleanliness, room comfort
Hotel turns out to be a hovel
This might just be the worst hotel I’ve stayed in in the past 20 years. Had to wait more than an hour to get the front door unlocked, the host is an 86-year-old man who should have retired years ago. The lobby was very dirty, thick layers of dust on every surface, un-vacuumed carpets, he wouldn’t accept a credit card and refused to show us the room till we fetched the money from a bank in the area. The awful suite was in the basement, dimly lit, filthy kitchen, carpets, peeling wallpaper, unmade bed, no fresh towels, bathroom absolutely disgusting. We complained and were given a bigger suite on the second floor. At first glance it seemed better but then we realized that it also had not been cleaned: unmade beds in the two bedrooms, dirty towels, peeling wallpaper, filthy carpets, kitchen and bathrooms. Truly not fit to stay in. But we couldn’t get our money back so we sucked it up and stayed for the four nights we’d paid for. Absolutely no room service, the bathroom tap came off in my hands, the dishes were grimy, most of the lamps didn’t work, I could go on but my fury is finally spent! I wouldn’t wish this upon anyone except maybe a few rotten politicians.
Stayed 4 nights in Apr 2024

2/10 Terrible

Verified traveller

Non responsive
I found it wasn't possible to arrange a late in as they don't answer the phone or respond to messages. They generally are very difficult to deal with. I won't book again.
Stayed 5 nights in Apr 2024

2/10 Terrible

Phillip

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The neighborhood looked appealing, near Hyde Park. But, while friendly and nice, the host is unresponsive to any form of inquiry. No replies to emails and phone calls. We connected by chance at the property front door to check in after a long wait outside with no responses. He was not expecting our arrival, even with reservations made weeks before. Flat was not cleaned. The flat had no hot water, the kitchen was poorly equipped, and very dirty and moldy. We could not use anything in the kitchen, or take a shower with no hot water. The keys to the building and the flat worked very poorly, nearly locking us out on the front step in the dark. We left after the first night, with two more nights unused, and so far no response for any refund.
Stayed 3 nights in Apr 2024

2/10 Terrible

Rolando

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty. Unsanitized. Disgusting. Gross.
Stayed 4 nights in Apr 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
À FUIT
Hôtel à FUIR
Stayed 7 nights in Apr 2024

4/10 Poor

Bianca

Not clean No Kitchen facilities like at the homepage Owner is ok but the the Situation of the hotel is really desolate
Stayed 3 nights in Feb 2024