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Reviews of Hotel Xanadu

4 out of 5
Hotel Xanadu
26-42 Bond Street, Ealing, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 535 out of 1000 reviews" "
Rating 8 - Good. 369 out of 1000 reviews" "
Rating 6 - Okay. 64 out of 1000 reviews" "
Rating 4 - Poor. 21 out of 1000 reviews" "
Rating 2 - Terrible. 11 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a value for money hotel except that there is no refrigerator in the hotel room.
Stayed 12 nights in May 2024
Response from santosmauro on 21 May 2024
Hello Steven, Thanks for your review.Please note that a fridge might be available upon request.Next time you visit, please mention this. Kindest Regards

8/10 Good

Neil

Stayed 1 night in May 2024
Response from santosmauro on 19 May 2024
Hello Neil, Thanks for your feedback! We hope to seeing you again soon. Kindest regards,Hotel Xanadu Team

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from santosmauro on 21 May 2024
Hello James, We appreciate your feedback. Look forward to seeing you again soon! Best Regards,Hotel Xanadu

8/10 Good

AR

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size room, good breakfast, clean
Stayed 2 nights in Mar 2024
Response from Author on 16 May 2024
Hello Barahimian, We appreciate your feedback. Hope on seeing you again soon! Best, Hotel Xanadu Team

8/10 Good

zaia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Ok
Stayed 2 nights in May 2024
Response from santosmauro on 11 May 2024
Dear Zaia, Thank you so much for your feedback. Hope to see you again. Best

10/10 Excellent

RUEL, Diamond Bar

Liked: Cleanliness, staff & service, property conditions & facilities
Toilet smells
Stayed 5 nights in Apr 2024
Response from BB on 5 May 2024
Der Ruel, thank you for reviewing us. We are happy to see that you have enjoyed your stay with us and we are looking forward welcoming you again.All the best,Bianca

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lovely hotel. Great value. Would definitely stay again.
Stayed 1 night in Mar 2024
Response from BB on 1 May 2024
Dear Paul, we are delighted to know that you enjoyed your stay with us and we are looking forward welcoming you back!Regards,Bianca

10/10 Excellent

BARRY

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised, lovely hotel. A bit out of the centre, but would recommend
Stayed 1 night in Apr 2024
Response from BB on 30 Apr 2024
Dear Barry, thank you for reviewing us!Looking forward welcoming you again!All the best,Bianca

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at Xanadu Hotel. Easy to park, and such a friendly welcome from reception. Easy check in , our rooms were ready early. Just perfect breakfast, lots of lovely fresh fruit and bread. No complaints whatsoever, great location for the area or getting into central London . Thank you for a lovely stay ☺️
Stayed 1 night in Apr 2024
Response from BB on 29 Apr 2024
Dear Carol, We are delighted to see that you enjoyed your stay with us and we are looking forward welcoming you again!All the best,Bianca

10/10 Excellent

Florence

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and safe area, but very close to everything in London. Many restaurants as well in the area. Good place to stay to enjoy London, while avoiding the crowd .
Stayed 5 nights in Apr 2024
Response from BB on 26 Apr 2024
Dear FLorence,Thank you for your kind review. Always a pleasure having you!Looking forward for your return!All the best,Bianca

8/10 Good

DAVID

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the few days stay Very convenient for transport shopping & plenty of restaurants nearby.
Stayed 3 nights in Apr 2024
Response from BB on 24 Apr 2024
Dear David, we are really glad to see that you have enjoyed your stay with us.Looking forward welcoming you again!All the best,Bianca

10/10 Excellent

Nichola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff, great breakfast, spotlessly clean
Stayed 1 night in Apr 2024
Response from santosmauro on 15 Apr 2024
Dear Nichola, Thanks for your amazing review. Look forward to seeing you again soon! Best,Reception

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love Hotel Xanadu, great location, near many restaurants and the train station, the rooms are big, bed is very comfortable and the shower is a dream, I will stay in this hotel every time I come to London. Great staff and great location.
Stayed 1 night in Apr 2024
Response from Hotel Xanadu on 14 Apr 2024
Dear Martha, Thank you for your amazing review, we are glad that you enjoyed your stay. We look forward to see you again! Kindest regards,Hotel Xanadu.

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property in the heart of Ealing. Cute and quiet, love staying here.
Stayed 1 night in Apr 2024
Response from BB on 8 Apr 2024
Dear Natalie,Thank you for your feedback. Looking forward welcoming you again!Regards,Bianca

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing overnight stay Xanadu. Staff were all friendly and helpful. Good breakfast comfortable and clean room.
Stayed 1 night in Apr 2024
Response from BB on 8 Apr 2024
Dear Claire,Thank you for staying with us!Looking forward welcoming you again!Regards,Bianca

10/10 Excellent

OLUSOGA

Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 5 nights in Mar 2024
Response from Erika on 15 Mar 2024
Dear Olusoga,Thank you for the lovely comment. We're glad to know that you enjoyed your stay with us and we are looking forward to welcoming you back soon :) Kindest Regards,

10/10 Excellent

AR

Good hotel
Stayed 2 nights in Mar 2024
Response from Amira on 13 Mar 2024
Dear AR,Thank you for the lovely comment. We're glad to know that you enjoyed your stay with us and we are looking forward to welcoming you back soon :) Kindest Regards,

8/10 Good

Shawlina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Amira on 2 Apr 2024
Dear Shawlina, We appreciate the time taken to leave this kind review. If we can do anything to make your stay better next, do please let us know. We'd love to be of service :)Kindest Regards,

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Mar 2024
Response from Erika on 9 Mar 2024
Dear Kate, thank you so much for reviewing us. We are delighted to see that you have enjoyed your stay with us and we are looking forward welcoming you back again soon. All the best,

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, 10 mins walk Ealing Broadway, yet ticked away, next to Pitzhanger park.
Stayed 3 nights in Mar 2024
Response from Bianca on 4 Mar 2024
Dear Diana, thank you so much for reviewing us.Looking forward welcoming you again soon!All the best,Bianca

6/10 Okay

Nilesh

Business traveller
Liked: Cleanliness
Room door was keep making noise when other door were open and shut Some airflow problem and keep hearing noise from other bathroom
Stayed 1 night in Mar 2024
Response from K.S on 4 Mar 2024
Dear Nilesh, We apologise for any inconvenience experienced during your stay. We will inspect the issue and take your opinion into consideration for future upgrades.

10/10 Excellent

Yuichiro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Xanadu Team on 3 Mar 2024
Dear Yuichiro, thank you for your rating. It was a pleasure welcoming you. Hope to see you again soon! All best,

8/10 Good

Abid

Stayed 3 nights in Feb 2024
Response from Amira on 21 Mar 2024
Dear Abid,Thank you for the positive feedback :)Kindest Regards,

10/10 Excellent

dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
midweek business trip
great comfy nights sleep in xanadu, comfy bed, power shower, clear room, free water and biscuits, friendly staff close to transport, pubs and restaurants yet quite
Stayed 1 night in Feb 2024
Response from Xanadu Team on 23 Feb 2024
Dear Dave, Thank you for staying with us and sharing your feedback. We look forward to welcoming you back soon! All best,

10/10 Excellent

Daniel

Stayed 1 night in Feb 2024
Response from Erika on 20 Feb 2024
Dear Daniel, Thank you for your lovely review. We are delighted to hear that you have enjoyed your stay with us. We look forward to welcoming you back soon. All best, Xanadu Team

10/10 Excellent

Hiuying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel location was great as it right next to the shopping center. Many restaurants to choose from.
Stayed 1 night in Feb 2024
Response from Erika on 20 Feb 2024
Dear Hiuying, Thank you for your lovely review. We are delighted to hear that you have enjoyed your stay with us. We look forward to welcoming you back soon. All best, Xanadu Team

10/10 Excellent

dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
business stay in west london
great stay, comfortable bed, powerful shower, appreciated nice free biscuits and water , happy staff, all good
Stayed 1 night in Feb 2024
Response from Erika on 20 Feb 2024
Dear Dave, Thank you for your lovely review. We are delighted to hear that you have enjoyed your stay with us. We look forward to welcoming you back soon. All best, Xanadu Team

10/10 Excellent

dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
business trip one night
great stay at Xanadu, good nights sleep in a super king bed, great shower, quick check in check out. complimentary biscuits .,water, tea and coffee. all good
Stayed 1 night in Feb 2024
Response from Xanadu Team on 11 Feb 2024
Dear Dave, Thank you for your lovely review. We are delighted to hear you have enjoyed your stay with us again. Looking forward to welcoming you back soon. All the best

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, good price for value
Bianca from reception was super friendly and helpful.
Stayed 1 night in Feb 2024
Response from Xanadu Team on 10 Feb 2024
Dear Anonymous, Thank you for your review. We are glad to hear that you have enjoyed your stay with us and that Bianca has provided an excellent service. We look forward to welcoming you back again soon! Kind regards,

8/10 Good

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Amira on 21 Mar 2024
Dear Marco,Thank you for the feedback!We hope to welcome you back again soon :)Kindest Regards,

10/10 Excellent

Lester

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay great staff lovely breakfast I would stay here again no problem
Stayed 2 nights in Feb 2024
Response from Xanadu Team on 10 Feb 2024
Dear Lester, Thank you for your lovely feedback. We are delighted to hear you have enjoyed your stay with us. Looking forward to welcoming you back soon! Kind regards,

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
my 5th stay here. pleasant hotel, 5 mins walk from tube station.
Stayed 1 night in Jan 2024
Response from Jackie on 4 Feb 2024
Dear Rob, Thank you for your review. We are pleased to hear you have enjoyed your yet another stay with us. Looking forward to welcoming you back soon! All best, Xanadu Team

10/10 Excellent

dave

Stayed 1 night in Jan 2024
Response from Jackie on 4 Feb 2024
Dear Dave, Thank you for your rating. We are looking forward to welcoming you back soon! All best, Xanadu Team

10/10 Excellent

Clare

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Xanadu! Great location in the heart of Ealing Broadway - friendly staff and very clean.
Stayed 1 night in Jan 2024
Response from Jackie on 4 Feb 2024
Dear Clare, Thank you for your review. We are happy to hear that you have had a pleasant stay with us. We look forward to seeing you again. All best, Xanadu Team

10/10 Excellent

Carol

Stayed 2 nights in Jan 2024
Response from Amira on 21 Mar 2024
Dear Carol,Thank you for the positive feedback!We hope to see you again soon :)Kindest Regards,

10/10 Excellent

dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
another great nights sleep at Xanadu, fast checkin and check out . great for transport and restaurants, super value for money
Stayed 1 night in Jan 2024
Response from Jackie on 4 Feb 2024
Dear Dave, Thank you for your lovely feedback. We are delighted to hear that you have enjoyed your stay with us. Looking forward to welcoming you back. All the best,. Xanadu Team

10/10 Excellent

Kate

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Quiet location, good sized room, huge bed, excellent wet- room style shower,' great choice at buffet style hot and cold breakfast, convenient for underground station.
Stayed 1 night in Jan 2024
Response from Erika on 4 Feb 2024
Dear Kate! Thank you for your review, we really appreciate it. We are looking forward to see you again in the future! ErikaXanadu Reception

10/10 Excellent

dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
business traveller
enjoyable stay at Hotel Xanadu, as usual friendly and speedy check in and check out. Modern hotel, comfortable bed, great shower, didn't try breakfast but it smelt good
Stayed 1 night in Jan 2024
Response from Erika on 4 Feb 2024
Dear Dave! Thank you for your review, we really appreciate it. We are looking forward to see you again in the future! ErikaXanadu Reception

8/10 Good

Fiona

Travelled with family
Liked: Staff & service, room comfort
Family Visit
Checkin was quite simple & the two ladies were lovely. Room is atypical for London. Parking charge of £20 is ridiculous. Parked off the property about 5mins away for £12. Overall would recommend if you’re in the vicinity.
Stayed 1 night in Jan 2024
Response from Erika on 4 Feb 2024
Dear Fiona! Thank you for your review, we really appreciate it. We are looking forward to see you again in the future! ErikaXanadu Reception

10/10 Excellent

dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one night stay in west london
had another great stay at Xanadu, quick check in , check out, super convenient for transport links, so close to many restaurants, bars, and shops. Bed super comfy, Wifi great, stayed on floor 5 this time, lovely views across the London rooftops. recommend,
Stayed 1 night in Jan 2024
Response from Erika on 4 Feb 2024
Dear Dave! Thank you for your review, we really appreciate it. We are looking forward to see you again in the future! ErikaXanadu Reception

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Erika on 4 Feb 2024
Dear Ian! Thank you for your review, we really appreciate it. We are looking forward to see you again in the future! ErikaXanadu Reception

8/10 Good

Lara

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Erika on 4 Feb 2024
Dear Lara! Thank you for your review, we really appreciate it. We are looking forward to see you again in the future! ErikaXanadu Reception

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Good value
Well located in Ealing. Received an upgrade which was appreciated. Room was a bit worn, but staff was excellent and public areas comfortable. Good value for London.
Stayed 2 nights in Dec 2023
Response from Erika on 4 Feb 2024
Dear Guest! Thank you for your review, we really appreciate it. We are looking forward to see you again in the future! ErikaXanadu Reception

10/10 Excellent

Saba

Liked: Cleanliness, staff & service, property conditions & facilities
Very
Stayed 3 nights in Dec 2023
Response from Erika on 4 Feb 2024
Dear Saba! Thank you for your review, we really appreciate it. We are looking forward to see you again in the future! ErikaXanadu Reception

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Dec 2023
Response from Jackie on 21 Dec 2023
Dear Ian, Thank you for your feedback. We are happy to hear you have enjoyed your stay with us. Looking forward to welcoming you back again soon! All best.

10/10 Excellent

Lance

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jackie on 21 Dec 2023
Dear Lance, thank you for your review. We are delighted to hear that you have enjoyed your stay with us. Hope you welcome you back soon! All best.

10/10 Excellent

dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
business overnight stay
great hotel for Ealing Broadway, very close to shops, parks, transport ( train, underground, bus) fast and simple check in and check out.
Stayed 1 night in Dec 2023
Response from Bianca on 14 Dec 2023
Dear Dave, thank you for reviewing us. We are delighted to see that you have enjoyed your stay with us.Looking forward welcoming you again.Happy holidays and all the best,Bianca

6/10 Okay

Kerrilee

Liked: Staff & service
Disliked: Cleanliness
I booked the property based on other reviews and whilst the common areas of the hotel are lovely, my room was not. The bedsheets were not clean (covered in hair), the tap in the bathroom vanity was set to scalding hot and I couldn't work out how to change it, and the heating was not working. When I mentioned this to reception staff they were extremely apologetic and offered a radiator for the room (which worked wonderfully to heat up the room), and a complimentary breakfast (which was substantial and delicious). Unfortunately the hot water issue couldn't be fixed as their maintenance person wasn't available and I was checking out the next day. I had to make do with using the hand held shower over the bath tub. Also the accessible room I was in, was definitely not sound proof. The hotel was in a great location though, reception staff were helpful, and lots of pubs and other good dining and shopping options nearby.
Stayed 2 nights in Dec 2023
Response from Jackie on 21 Dec 2023
Dear Kerrilee, Thank you for sharing your feedback. Please accept our apology for any inconvenience caused during your stay. Please rest assured that we will pass the comments to the relevant departments and work harder to do better. Hopefully, we will get to welcome you back again! All the best.

4/10 Poor

sabiah

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Carpets wasn’t clean, did not have fresh towels for the second night. No change of bed sheets.
Stayed 2 nights in Dec 2023
Response from Jackie on 21 Dec 2023
Dear Sabiah, Thank you for your feedback. We are sorry to hear that your stay wasn't fully to your satisfaction. Please be assured that we will pass your comments to the relevant departments and work harder to improve. Kind regards.

10/10 Excellent

dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stay London
had another great stay as Xanadu , staff are welcoming, professional and courteous, Check in and check out super quick. Room was spacious , spick and span and quite. very local to good restaurants and transport . Lovely quite bar area to enjoy a glass of wine., Great Stay
Stayed 1 night in Nov 2023
Response from Bianca on 14 Dec 2023
Dear Dave, we are delighted to see that you have enjoyed your stay with us!Looking forward seeing you again!Happy holidays and all the best,Bianca