4/10 Poor
Bill U.
17 Aug 2023
Did not provide the apartment we booked
They did not provide the apartment we booked. We booked apartment 4 and they put us in apartment 2 which was smaller. smaller rooms and only 2 bedrooms vs 3. No offer was given to move to a larger apartment. We had to make do. A partial refund was offered but it took 20 days and a threat to dispute credit card charges to get it. The apartment is close to the airport and transportation. The neighborhood is not great and looks like it is going downhill. We did not feel entirely safe there. The stairs up to apartment 2 are very steep. My 5 year fell when trying to go down but fortunately was not injured. The head clearance is low if you are taller than 5 ft 10 in you will hit your head. I hit my head several times. I do not recommend this host or booking with them you never know what apartment they will put you in. We do not recommend apartment 2 for families.
Bill U.
Stayed 4 nights in Jul 2023