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Reviews of DoubleTree by Hilton Hotel London Ontario

4 out of 5
DoubleTree by Hilton Hotel London Ontario
300 King St, London, ON

Reviews

8.2

Very good

Rating 10 - Excellent. 447 out of 1002 reviews" "
Rating 8 - Good. 305 out of 1002 reviews" "
Rating 6 - Okay. 135 out of 1002 reviews" "
Rating 4 - Poor. 69 out of 1002 reviews" "
Rating 2 - Terrible. 46 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Munir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Crizel on 22 May 2024
Dear Munir,Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!Best Regards,Doubletree by Hilton

6/10 Okay

Katreena

Travelled with family and small children
Liked: Cleanliness
There was broken glass in the pool mu sons and i cut are feet in the pool, i went to my car for a smoke and there were people in the parkade doing drugs not the best neighborhood at night, and after checking out i was charged extra with no explanations
Stayed 2 nights in May 2024
Response from Crizel on 22 May 2024
Dear Katreena,Thank you for taking the time to give us your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.We sincerely appreciate the support you have given our team and look forward to welcoming you back. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Regards,Doubletree by Hilton

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were extremely helpfull when the forst room they gave us was not what we had booked they quickly got us into a king size room and were super kind and cooperative while doing it.
Stayed 1 night in May 2024
Response from KGM on 19 May 2024
Dear Brian,Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!Yours Sincerely,Karen MaderaAssistant Front Office Manager

8/10 Good

Darlene

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The hotel is dated, and parking is not convenient or safe. Homeless people and transients linger I the garage
Stayed 1 night in May 2024
Response from KGM on 19 May 2024
Dear Darlene,Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. Renovations are underway and we hope to reveal our refreshed look soon.We hope to see you again soon on your next visit to London!Yours Sincerely,Karen MaderaAssistant Front Office Manager

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Comfy beds but dated facility, curtains, carpets.
Stayed 1 night in May 2024
Response from FM on 16 May 2024
Thank you for sharing. Its with such feedback that we are currently undergoing a hotel wide renovation that would address such an update you are referring to. I hope that on your next visit, you enjoy the new rooms!

8/10 Good

Edward

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The city of London downtown area very dirty. The amount of street people hanging around everywhere is very sad to see. We did not feel safe just walking the short distance to the parking garage.
Stayed 2 nights in May 2024
Response from GT on 14 May 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

8/10 Good

Aleeya

Great rooms and a microwave would make it even better!
Stayed 2 nights in May 2024
Response from Crizel on 13 May 2024
Dear Aleeya,Thank you for taking the time to give us your feedback regarding your recent stay at our hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

8/10 Good

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
…
Stayed 1 night in May 2024
Response from KGM on 12 May 2024
Dear Jason,Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon! Yours Sincerely,Karen Madera Assistant Front Office Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GT on 12 May 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

8/10 Good

shirin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in May 2024
Response from GT on 10 May 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

10/10 Excellent

Cherri

Stayed 1 night in May 2024
Response from GT on 8 May 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Crizel on 3 May 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

8/10 Good

Dominique, Christ Church

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The homeless people in the parking garage and the drunk in front of the hotel was not a nice experiencr
Stayed 2 nights in Apr 2024
Response from GT on 29 Apr 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is wonderful from the front desk, housekeeping and restaurant !! Excellent service!!
Stayed 1 night in Apr 2024
Response from The Double Tree by Hilton, London ON on 29 Apr 2024
Dear Joanna,Thank you for taking the time to give us your feedback regarding your most recent stay at our Hotel. We appreciate you recognizing the efforts of our staff who work hard to create an enjoyable experience.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to make this a memorable stay each time. We hope to see you again soon on your next visit to London!Yours Sincerely,Karen MaderaAssistant Front Office Manager

10/10 Excellent

Tawny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GT on 27 Apr 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

2/10 Terrible

Chantel

Stayed 1 night in Apr 2024
Response from GT on 16 May 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.Renovations are underway and we hope to reveal our refreshed look soon.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

cole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking area could b in better shape
Stayed 1 night in Apr 2024
Response from The Double Tree by Hilton, London ON on 23 Apr 2024
Dear Cole,Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon! Regards,Karen MaderaAssistant Front Office Manager

10/10 Excellent

Christopher

Stayed 3 nights in Apr 2024
Response from GT on 14 May 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

8/10 Good

Caryn

Liked: Cleanliness, staff & service, property conditions & facilities
Great room, comfy bed, fabulous pillows, updated bathroom- nice experience!
Stayed 1 night in Apr 2024
Response from The Double Tree by Hilton, London ON on 21 Apr 2024
Dear Caryn,Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!Yours Sincerely,Karen MaderaAssistant Front Office Manager

6/10 Okay

Chenene

Stayed 3 nights in Apr 2024
Response from GT on 8 May 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

8/10 Good

Emanuele

Business traveller
Liked: Cleanliness, staff & service, amenities
Rooms need a makeover, needs modernized desk and updated tv you can cast too
Stayed 2 nights in Apr 2024
Response from Double Tree by Hilton in London, ON on 15 Apr 2024
Dear Emanuele,Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back.We hope to see you again soon!Sincerely,Karen Madera Assistant Front Office Mamager

10/10 Excellent

David

Travelled with family
Liked: Amenities
So far so good!
Stayed 1 night in Apr 2024
Response from GT on 15 Apr 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

6/10 Okay

vincenzina

Liked: Staff & service
Disliked: Property conditions & facilities
Location
Stayed 3 nights in Apr 2024
Response from The Double Tree by Hilton, London ON on 14 Apr 2024
Dear Vincenzina,Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!Yours Sincerely,Karen MaderaAssistant Front Office Manager

2/10 Terrible

MUHAMMAD

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The prorperty is very old and parking was unsecure and very limited parking. They are charging for parking without any security of vehicles. The access to the garage was locked whcih made it very inconvenient to get to the hotel. I will not be recommending this property
Stayed 1 night in Apr 2024
Response from The Double Tree by Hilton, London ON on 14 Apr 2024
Dear Muhammad,Thank you for taking the time to give us your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.We sincerely appreciate the support you have given our team and look forward to welcoming you back. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely Yours,Karen MaderaAssistant Front Office Manager

4/10 Poor

Ashley

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from GT on 14 Apr 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.Renovations are underway and we hope to reveal our refreshed look soon.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Freddy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charging 25 for parking on top of the rate was pretty greasy but other then that it was nice.
Stayed 1 night in Apr 2024
Response from GT on 13 Apr 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 1 night in Apr 2024
Response from GT on 11 Apr 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

10/10 Excellent

Michele

Stayed 1 night in Apr 2024
Response from The Double Tree by Hilton in London, ON on 1 May 2024
Dear Michele,Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!Yours Sincerely,Karen MaderaAssistant Front Office Manager

6/10 Okay

Rebecca

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not a great area. Our room got downgraded from what we had booked. Parking lot is not secure at all. The arms were broken so anyone could get in and out. Towels in room were dirty as well as the tub. Staff was very friendly and accommodating. The staff were the only good part of this hotel.
Stayed 1 night in Apr 2024
Response from GT on 8 Apr 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.Renovations are underway and we hope to reveal our refreshed look soon.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

?

Stayed 5 nights in Apr 2024
Response from The Double Tree by Hilton, London ON on 29 Apr 2024
Dear Guest,Thank you for taking the time to give us your feedback regarding your most recent stay at our Hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to make this a memorable stay each time. We hope to see you again soon on your next visit to London!Regards,The Double Tree by Hilton in London, ON

10/10 Excellent

Dallas

Liked: Property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2024
Response from GT on 4 Apr 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GT on 1 Apr 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. When caring guests let us know that we have fallen short, we know we must try harder. We have limited room types per floor as we try our best to accommodate your request, it is not always possible to put you in a specific location at the Hotel. We trust that you took the opportunity to enjoy the amenities our Hotel has to offer.

10/10 Excellent

Duane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, clean hotel with good amenities
Stayed 1 night in Mar 2024
Response from The Double Tree by Hilton, London ON on 31 Mar 2024
Dear Duane,Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!Yours Sincerely,Karen MaderaAssistant Front Office Manager

10/10 Excellent

Hannah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay! Super kind staff
Stayed 1 night in Mar 2024
Response from The Double Tree by Hilton, London ON on 31 Mar 2024
Dear Hannah,Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!Yours Sincerely,Karen MaderaAssistant Front Office Manager

10/10 Excellent

Steve

Liked: Cleanliness, property conditions & facilities
Very nice staff
Stayed 2 nights in Mar 2024
Response from GT on 28 Mar 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

10/10 Excellent

Bianca

Travelled with group
Liked: Amenities
It was a nice stay. Clean hotel and service was amazing.
Stayed 1 night in Mar 2024
Response from The Double Tree by Hilton, London ON on 25 Mar 2024
Dear Bianca,Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!Yours Sincerely,Karen MaderaAssistant Front Office Manager

10/10 Excellent

Sandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff were very friendly, parking was easy, room was larger than expected and very clean.
Stayed 1 night in Mar 2024
Response from GT on 25 Mar 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

8/10 Good

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing
Stayed 1 night in Mar 2024
Response from GT on 24 Mar 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean Updated Quiet
Stayed 1 night in Mar 2024
Response from The Double Tree by Hilton in London, ON on 24 Mar 2024
Dear Cheryl,Thank you for taking the time to give us your feedback regarding your most recent stay at our Hotel. We appreciate you recognizing the efforts of our staff who work hard to create an enjoyable experience.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to make this a memorable stay each time. We hope to see you again soon on your next visit to London!Yours Sincerely,Karen MaderaAssistant Front Office Manager

10/10 Excellent

Jodi

Stayed 1 night in Mar 2024
Response from The Double Tree by Hilton, London ON on 24 Mar 2024
Dear Jodi,Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!Yours Sincerely,Karen MaderaAssistant Front Office Manager

10/10 Excellent

Emma

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was absolutely wonderful and so accommodating! Thank you so much for making our stay that much better!
Stayed 1 night in Mar 2024
Response from GT on 18 Mar 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

6/10 Okay

Laura

Stayed 1 night in Mar 2024
Response from GT on 7 Apr 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing, lots of restaurants and stores in the area, we had no issues with our stay at all.
Stayed 2 nights in Mar 2024
Response from GT on 18 Mar 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

10/10 Excellent

Abe

Stayed 1 night in Mar 2024
Response from GT on 7 Apr 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GT on 18 Mar 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

6/10 Okay

Tracy

Travelled with family, Travelled with family and small children
Liked: Staff & service
Location was good and staff were lovely. The main lobby was welcoming and modern. Room was dated and could use some freshening up in terms of decor and smell.
Stayed 1 night in Mar 2024
Response from The Double Tree by Hilton, London ON on 17 Mar 2024
Dear Tracy,Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. Renovations are underway and we hope to reveal our refreshed look soon. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!Yours Sincerely,Karen MaderaAssistant Front Office Manager

4/10 Poor

Tung

Travelled with partner
The wall is very thin, basically I can hear the entire conversation from the next room. I didn’t have a good sleep either, the water pipe and heat pipe keep making noises and woke me up several time at night. And parking is $24 for overnight, kinda pricey, was expecting something like $15 maximum only.
Stayed 1 night in Mar 2024
Response from The Double Tree by Hilton, London ON on 17 Mar 2024
Dear Tung,Thank you for taking the time to give us your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.Renovations are planned and we hope to reveal our refreshed look soon. We sincerely appreciate the support you have given our team and look forward to welcoming you back.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Susan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Should cover parking across the street as well as the parking garage.
Stayed 1 night in Mar 2024
Response from The Double Tree by Hilton in London, ON on 17 Mar 2024
Dear Susan,Thank you for taking the time to give us your feedback regarding your most recent stay at our Hotel. We appreciate you recognizing the efforts of our staff who work hard to create an enjoyable experience.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to make this a memorable stay each time. We hope to see you again soon on your next visit to London!Yours Sincerely,Karen MaderaAssistant Front Office Manager

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It perfectly located in downtown london
Stayed 1 night in Mar 2024
Response from GT on 15 Mar 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!

10/10 Excellent

Sherri

Stayed 1 night in Mar 2024
Response from GT on 4 Apr 2024
Thank you for taking the time to give us your feedback regarding your recent stay at our Hotel.Your feedback is especially important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable and memorable experience for each of our guests. We sincerely appreciate the support you have given our team and look forward to welcoming you back. We hope to see you again soon!