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Reviews of The Clermont London, Victoria

4 out of 5
The Clermont London, Victoria
101 Buckingham Palace Road, London, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 882 out of 1168 reviews" "
Rating 8 - Good. 189 out of 1168 reviews" "
Rating 6 - Okay. 57 out of 1168 reviews" "
Rating 4 - Poor. 22 out of 1168 reviews" "
Rating 2 - Terrible. 18 out of 1168 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Gregory, Woodstock

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is beautiful with easy access to the tube and trains. The rooms are very small for the price. While refreshments in the room are included in the cost of the room and replenished daily, they provide you with two bottles of water and 2 cans of soda per day. At a cost of over $450.00 US per night, it seems relatively stingy. Additionally, often times there was no doorman to assist when entering or leaving. Overall the cost far outweighed the experience.
Stayed 2 nights in May 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at The Clermont London, Victoria. The staff were very friendly and attentive. The location is wonderful. The breakfast was great. We will definitely stay again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Julianne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Friendly and helpful staff. Conveniently located.
Stayed 7 nights in May 2024
Response from Natasha Ludlow - General Manager on 15 May 2024
Dear Julianne,Thank you very much for your fantastic feedback! I am delighted to know you enjoyed your stay with us and found my team so friendly and helpful. We look forward to welcoming you back soon. many thanks, Natasha

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
I always stay at The Clermont because of the convenient location to transport and sites. Always clean rooms and great hospitality
Stayed 1 night in May 2024
Response from Natasha Ludlow - General Manager on 15 May 2024
Dear Heather,Thank you very much for your amazing review! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with the Clermont. Ideally located and exceptionally well maintained, this grand old hotel was the perfect place for us to stay on a five-day visit to London. The room was spotless, well appointed, and tastefully decorated. The bed was supremely comfortable. There was no noise, and we slept like royals (the ones with good consciences, if such there be). This will be our go-to hotel in London from now on.
Stayed 4 nights in May 2024
Response from Natasha Ludlow - General Manager on 14 May 2024
Dear Daniel,Thank you very much for your fantastic feedback! I am delighted to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

craig

Liked: Cleanliness, staff & service, property conditions & facilities
This property is literally part of the Victoria train station. Made my last day in the UK a breeze as all I needed to do was roll out of bed and onto the train to the airport! Was clean and neat but the room I had was small. Enough for me. One or two people with little room for luggage. Other then that it was wonderful.
Stayed 1 night in May 2024
Response from Natasha Ludlow - General Manager on 14 May 2024
Dear Craig,Thank you very much for your fantastic feedback! I am delighted to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic with very kind staff-lent me a charger for my phone when the one that I brought from the USA did not work
Stayed 3 nights in May 2024
Response from Natasha Ludlow - General Manager on 14 May 2024
Dear Todd,Thank you very much for your review! I am pleased to know, overall, you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

8/10 Good

Ryan

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 15 May 2024
Dear Ryan,Thank you very much for your review! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 Excellent

colin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location for ease cannot be beaten if you are travelling by train. Room was really nice and the staff excellent, so polite and helpful. It’s a fav when we travel to london
Stayed 1 night in May 2024
Response from Natasha Ludlow - General Manager on 14 May 2024
Dear Colin,Thank you very much for your fantastic feedback! I am delighted to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The room was well equipped, clean and well maintained. Perfect for transport and all the London attractions.
Stayed 2 nights in May 2024
Response from Natasha Ludlow - General Manager on 14 May 2024
Dear Holly,Thank you very much for your fantastic feedback! I am delighted to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

James, Yuma

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Close to many interesting locations
Stayed 2 nights in May 2024
Response from Natasha Ludlow - General Manager on 14 May 2024
Dear James,Thank you very much for your fantastic feedback! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

andrew, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from The Team at The Clermont Victoria on 14 May 2024
Thanks so much for your 5 / 5 review!

10/10 Excellent

Claudia

Travelled with family
Great location comfortable room friendly staff!
Stayed 1 night in May 2024
Response from The Team at The Clermont Victoria on 14 May 2024
Thanks so much for your 5 / 5 review!

10/10 Excellent

Norman

Liked: Property conditions & facilities
Very quiet, efficient service
Stayed 4 nights in May 2024
Response from The Team at The Clermont Victoria on 14 May 2024
Thanks so much for your 5 / 5 review!

10/10 Excellent

Steven, Riverview

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel,, centrally located,, no charge mini bar a nice extra
Stayed 8 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 14 May 2024
Dear Steven,Thank you very much for your fantastic feedback! I am delighted to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Clermont Victoria provided all of the necessities we were looking for from a hotel on our week-long visit including Easter weekend. Its geographic location and immediate access to ALL modes transportation is excellent. We were able to walk to Easter Mass at Westminster Cathedral only 3 blocks away. So easy to hub out of the hotel to get to where we were going everyday. The hotel itself is beautiful both inside and outside. It looks and feels like a London hotel. When you’re in it you know you’re in London which helps enhance the total experience. I highly recommend it.
Stayed 7 nights in Mar 2024
Response from Natasha Ludlow - General Manager on 14 May 2024
Dear Christopher,Thank you very much for your amazing feedback and recommendation! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

8/10 Good

Todd, Valley Center

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rumbling from subways trains at nearby Victoria station can be disturbing. Beautiful hotel lobby, but the lower priced rooms are nothing but convention center-hotel quality. In fact, there were meetings and conventions going on when we arrived. The room looked out at an old, dirty glass roof and was far from the lobby. It’s nice that they provide sone free water and cokes, and candy, but they candy is terrible, hard taffy, and sour smarties. So, it’s nice they try, but they need to improve the quality of the snacks, as the taffy is hard as a rock and can’t be eaten.
Stayed 1 night in May 2024
Response from Natasha Ludlow - General Manager on 14 May 2024
Dear Todd,First of all, thanks for taking the time to review your recent stay with us! I am pleased your overall stay was a satisfactory one and will follow up on your comments with our relevant teams. I trust we can welcome you back soon on a future occasion. many thanks, Natasha

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay all around. Lovely and grand property. Comfortable and clean. Nice touch of free refreshments in room. Responsive room service. Very central location.
Stayed 5 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 14 May 2024
Dear Joshua,Thank you very much for your fantastic review! I am delighted to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was wonderful! We loved the staff and how accommodating they were. It was so nice to learn about its history, as well, and the proximity to Buckingham Palace was fantastic. Very cool place! We’ll be back :)
Stayed 2 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 14 May 2024
Dear Christina,Thank you very much for your fantastic feedback! I am delighted to know you had a wonderful experience with us and found the hotel location most convenient wit easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

6/10 Okay

Susan

Liked: Staff & service
Smallest rooms I’ve ever stayed at
Stayed 2 nights in May 2024
Response from Natasha Ludlow - General Manager on 14 May 2024
Dear Susan,Thank you for taking the time to share your thoughts regarding your recent stay with us! Due to the age and listed building status of our hotel, our rooms do vary in shape and size, with our Classic rooms our cosiest and our Superior and Suites our largest rooms. many thanks, Natasha

10/10 Excellent

masami

Liked: Cleanliness, staff & service, property conditions & facilities
Near the bus and train station
Stayed 2 nights in May 2024
Response from Natasha Ludlow - General Manager on 14 May 2024
Dear Masami,Thank you very much for your amazing rating! I am delighted to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 Excellent

Nabil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff happy to serve. Reasonable breakfast. Clam room in spite of being attached to the railway station.
Stayed 5 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 14 May 2024
Dear Nabil,Thank you very much for your amazing feedback! I am delighted to know you enjoyed your stay with us and we look forward to welcoming you back soon. many thanks, Natasha

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a bedroom on the 6th floor which required two lifts and a very complicated route. Which took a couple of days to master. Very convenient location. Excellent breakfast
Stayed 4 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 14 May 2024
Dear Carol,Thank you very much for your review! I am pleased to know, overall, you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We look forward to welcoming you back soon. many thanks, Natasha

10/10 Excellent

R

Liked: Amenities
Brilliant location particularly arriving late into London literally 20 paces from Victoria. Booked a single room and the bed is a big single so plenty of room. Remarkably quite considering the location. Excellent staff. Will stay again.
Stayed 2 nights in May 2024
Response from Natasha Ludlow - General Manager on 14 May 2024
Dear R,Thank you very much for your fantastic review! I am delighted to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We look forward to welcoming you back soon. many thanks, Natasha

10/10 Excellent

Bart James

Travelled with partner
Excellent
Stayed 5 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 14 May 2024
Dear Bart James,Thank you very much for your fantastic feedback! I am delighted to know you enjoyed your stay with us and we look forward to welcoming you back soon. many thanks, Natasha

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was spacious, ultra clean and super quiet. The transportation, entertainment and food choices in the neighborhood were plentiful. Best hotel experience I’ve had in London.
Stayed 1 night in Apr 2024
Response from t on 14 May 2024
Dear Kenneth,

10/10 Excellent

Genafer

Travelled with family
Liked: Amenities, property conditions & facilities
Beautiful hotel, amazing staff and wonderful location
Stayed 2 nights in May 2024
Response from Natasha Ludlow - General Manager on 14 May 2024
Dear Genafer,Thank you very much for your fantastic feedback! I am delighted to know you had a beautiful experience with us and we look forward to welcoming you back soon. many thanks, Natasha

2/10 Terrible

Manvi

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Natasha Ludlow - General Manager on 14 May 2024
Dear Manvi, Thanks for your review which I was really disappointed to read. We hope we can welcome you on a future occasion to the hotel and please accept our apologies for any inconvenience caused. many thanks, Natasha

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Team at The Clermont Victoria on 14 May 2024
Thanks so much for your 5 / 5 review!

10/10 Excellent

Gwen

Liked: Cleanliness, staff & service, property conditions & facilities
The lobby and concierge staff were partucularly helpful and welcoming.
Stayed 1 night in Apr 2024
Response from Natasha Ludlow - General Manager on 14 May 2024
Dear Gwen,Thank you very much for your amazing feedback! I am delighted to know you enjoyed your stay with us and my team made you feel so welcome. We look forward to welcoming you back soon. many thanks, Natasha

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was attentive and helpful. The room was clean and pleasant. The location is very convenient and walkable.
Stayed 7 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 14 May 2024
Dear Raymond,Thank you very much for your fantastic feedback! I am more than happy to know you enjoyed your stay with us and found my team so attentive and helpful. We look forward to welcoming you back soon. many thanks, Natasha

10/10 Excellent

Reiaz

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Natasha Ludlow - General Manager on 1 May 2024
Dear Reiaz,Thank you very much for your fantastic review! I am delighted to know you enjoyed your stay with us and e hope to see you again soon. many thanks, Natasha

10/10 Excellent

Pamela

Travelled with partner
Liked: Amenities
Great location, room was small but clean- bed was comfy
Stayed 2 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 1 May 2024
Dear Pamela,Thank you very much for your review! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is right next to the Victoria station which is super convenient to get on the underground or the train back to Gatwick airport. The room is clean but its small. Love the amenities theyve provided i.e. espresso machine. However, if you need moisturizer you would have to bring your own. One little critique would be that there was a false fire alarm on night but their staff didnt effectively inform us and no one picked up the phone at the reception area.
Stayed 4 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 1 May 2024
Dear Jennifer,Thank you very much for your review! I am pleased to know, overall, you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

8/10 Good

Jibran

Liked: Cleanliness, amenities, property conditions & facilities
Great location , tiny bathroom but good room. Breakfast is mediocre and staff is not all conversant in English leading to confusion and inaction.
Stayed 1 night in Apr 2024
Response from Natasha Ludlow - General Manager on 14 May 2024
Dear Jibran,Thank you very much for your amazing feedback! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We look forward to welcoming you back soon. many thanks, Natasha

4/10 Poor

james

Liked: Cleanliness
Disliked: Staff & service
Mny of the staff need basic customer service training - how to talk to customers, how to interact with customers. Not difficult, but would make a huge difference.
Stayed 1 night in Apr 2024
Response from Natasha Ludlow - General Manager on 28 Apr 2024
Dear James,First of all, thanks for taking the time to review your recent stay with us! I am pleased your overall stay was a satisfactory one and will follow up on your comments with our relevant teams. I trust we can welcome you back soon on a future occasion. many thanks, Natasha

4/10 Poor

Alex

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Nice location. However, the building is old and key services like hot water sometimes stop functioning. We also experienced a false fire alarm in the middle of the night and the staff were not prepared and only created further confusion. The AC/Heating system does not function properly as well.
Stayed 4 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 28 Apr 2024
Dear Alex,First of all, thanks for taking the time to review your recent stay with us! I am pleased your overall stay was a satisfactory one and will follow up on your comments with our relevant teams. I trust we can welcome you back soon on a future occasion. many thanks, Natasha

8/10 Good

MaryBeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great!
Stayed 5 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 25 Apr 2024
Dear MaryBeth,Thank you very much for your lovely review! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

Audra, West Roxbury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a week for the London Marathon. The location is perfect to access everything in the area as well as day tours out of the city. The room was beautiful and comfortable. Slept soundly each night and did not hear a thing from any neighbors. My only complaint is that given the price point and 4 star rating, a few additional toiletries should have been included (e.g., lotion, make up remover, q-tips, etc).
Stayed 7 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 25 Apr 2024
Dear Audra,Thank you very much for your review! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

William Robert, Issaquah

Liked: Cleanliness, staff & service, property conditions & facilities
It was a small place but the location was great I know the land is costly.
Stayed 9 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 25 Apr 2024
Dear William Robert, Thank you very much for your lovely review! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

katharine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, the hotel had the most beautiful lobby ever! The rooms were nice, with great bathtubs and good beds, but were on the small side (which is often the case in Europe). The location was excellent and so convenient, although it was quite congested. The associated restaurant, The Soak, was very good, too, especially waiters Joban and Alfred.
Stayed 3 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 23 Apr 2024
Dear Katharine,Thank you very much for your fantastic review! I am more than happy to know you enjoyed your stay with us and my team looked after you so well. Thank you for Jaban and Afred's personal mentions, they will much appreciate it. We hope to see you again soon. many thanks, Natasha

4/10 Poor

Brian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 25 Apr 2024
Dear Brian,First of all, thanks for taking the time to review your recent stay with us! I am pleased your overall stay was a satisfactory one and will follow up on your comments with our relevant teams. I trust we can welcome you back soon on a future occasion. many thanks, Natasha

10/10 Excellent

Brian

Stayed 3 nights in Apr 2024
Response from The Team at The Clermont Victoria on 14 May 2024
Thanks so much for your 5 / 5 review!

10/10 Excellent

alex, Voorhees

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Natasha Ludlow - General Manager on 23 Apr 2024
Dear Alex,Thank you very much for your fantastic review! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful
Stayed 2 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 23 Apr 2024
Dear Elizabeth,Thank you very much for your amazing feedback! I am more than happy to know you enjoyed your stay with us and found my team so helpful. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

Gurmanpreet Singh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly attentive staff. Great location and awesome hotel
Stayed 6 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 23 Apr 2024
Dear Gumanpreet Singh,Thank you very much for your amazing feedback! I am more than happy to know you enjoyed your stay with us and found my team so attentive as well as the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, friendly staff and an ideal location.
Stayed 1 night in Apr 2024
Response from Natasha Ludlow - General Manager on 23 Apr 2024
Dear Elizabeth,Thank you very much for your fantastic feedback! It's a truly pleasure to know you enjoyed your stay with us and found my team friendly and the hotel location most convenient with easy access to explore the main attractions in London. many thanks, Natasha

10/10 Excellent

katharine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular lobby--incredibly elegant and beautiful. Rooms were on the small side (typical of Europe), but otherwise very nice; great (and deep) bathtubs and good king-sized beds. The attached restaurant was excellent, too. Special praise to: Jeban and Alfred (waiters) and Fawzia (the hostess) at The Saok. Igerta and Paddy were especially nice and helpful at reception.
Stayed 5 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 17 Apr 2024
Dear Katharine,Thank you so much for your amazing feedback! It's a truly pleasure to know you had a beautiful experience with us and my team looked after you so well. Thank you for my team member's personal mentions, they will much appreciate it. We look forward to welcoming you back soon. many thanks, Natasha

10/10 Excellent

Jesse, Plano

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Clermont was such a beautiful hotel from the moment you walk in and all the way to the room. The staff were amazing and David was super accommodating (Thank you so much!). The morning breakfast provided such a great variety and was really good. The hotel is right where Victoria Station is which made it very convenient to the Underground train system to carry you to different destinations or to another station to catch another train as needed. Overall, I loved this hotel and will be back in the near future.
Stayed 6 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 17 Apr 2024
Dear Jesse,Thank you very much for your amazing feedback! I am more than happy to know you had a beautiful experience with us and my team looked after you so well. Thank you for David's personal mention, he will much appreciate it. We look forward to welcoming you back soon. many thanks, Natasha

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is Beautiful. Service is good. The location is práctical for transport close to Victoria Station. Área feels unsafe through no fault of the hôtel. Unsavoury characters hang around the station. Witnessed a shoplifting crime on our first night.
Stayed 2 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 16 Apr 2024
Dear Patricia,Thank you very much for your fantastic feedback! I am pleased to know, overall, you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha