2/10 Terrible
Johnny
Travelled with family
31 May 2024
Disliked: Cleanliness, amenities, property conditions & facilities
The owner is old and never return message or calls through Expedia. Spiders on the wall, bed bugs on the mattresses, toilets filthy, disgusting, ran down like a crack house, trap house, blankets with piss stains on them, broken chandelier, miscellaneous old broken down furniture, broken water heater laying at the front entry door of room, odor blankets that never been wash, scary, and should be ban from Expedia as an partner. Customer service representative Elvis said to get out and recommended Brunel Hotel for our safety. Expedia can’t get ahold of owner to refund the full amount of money. Expedia should be held accountable for allowing this to happen to its customer with a horrible experience. We check out the next day and the Expedia customer representative Elvis found us a safe, and clean hotel in Paddington.
Now we are waiting for Expedia to refund us our money for this nasty experience.
Johnny
Stayed 6 nights in May 2024