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Reviews of Dream Apartments Water Street

4 out of 5
Dream Apartments Water Street
8 Water Street, Liverpool, ENG

Reviews

7.4

Good

Rating 10 - Excellent. 52 out of 148 reviews" "
Rating 8 - Good. 48 out of 148 reviews" "
Rating 6 - Okay. 14 out of 148 reviews" "
Rating 4 - Poor. 17 out of 148 reviews" "
Rating 2 - Terrible. 17 out of 148 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

David

Stayed 1 night in Sep 2020
Response from Sean on 18 Oct 2020
Hi David, You have left no comments on why you have rated us so low. If you would like to talk about it please get in touch.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort
Stayed 1 night in Sep 2020
Response from Sean on 18 Oct 2020
Hi Anonymous, You have not left any comments on why you have left us a low review. If you would like to discuss this please get in touch.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Front office manager Nicky very helpful and attentive to customer needs. I have stayed at Dream numerous times and
Stayed 1 night in Sep 2020
Response from Sean on 18 Oct 2020
Thank you for your amazing feedback. See you again.

2/10 Terrible

Matthew

Travelled with group
Liked: Room comfort
Disliked: Cleanliness
Stayed 3 nights in Aug 2020
Response from Sean on 18 Oct 2020
Hi Matthew. You have not left us any comments on why you have left us a low score. If you would like to discuss this matter please get in touch.

10/10 Excellent

Tom

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2020
Response from Miles - Front Desk Supervisor on 19 Aug 2020
Thank you very much for your review. We hope you stay with us again on your next visit.

10/10 Excellent

Lucy

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2020
Response from Miles - Front Desk Supervisor on 19 Aug 2020
Thank you very much for your review. We hope you stay with us again on your next visit.

8/10 Good

Robert

Stayed 1 night in Jun 2020
Response from Miles - Front Desk Supervisor on 19 Aug 2020
Thank you very much for your review. We hope you stay with us again on your next visit.

4/10 Poor

Davina

Travelled with family
Disliked: Cleanliness, room comfort
iverpoil
Arrived at their apartments to sit there for more than an hour and wait for the apartment to get cleaned after coming inside the apartment the apartment stunk of fish and after you use the sink it’s stunk of sewers?Where we was waiting for the room to get finished we was screamed at by homeless people outside? We asked for a two bedroom apartment one of the bedroom didn’t even have doors on it? But apart from that it was okay very good location.
Stayed 1 night in Jun 2020
Response from Miles - Front Desk Supervisor on 19 Aug 2020
Please accept our apologies regarding your stay. We have moved buildings and we are no longer next to the Moorfields Station and there foot traffic. We hope we could entice you to stay with again again in our new building at Silkhouse Court on your next visit.

8/10 Good

Ashley

Stayed 3 nights in Mar 2020

8/10 Good

Lynn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 day stay at DReam Water Street
Apartment was really nice and clean and well situated for everything we wanted to do. Only problems we had were; no instructions for the hob (which locked itself!) and it took talking to 2 people before we got that resolved;towel rail in bathroom didn't work which we didn't get resolved. Minor problems though which would not stop us staying there again. Reception is not manned till 11.30am so if planning to leave luggage when checking out be aware of that.
Stayed 3 nights in Feb 2020

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Feb 2020

8/10 Good

Maariyah

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

2/10 Terrible

Karol

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Look elsewhere
Check in person had little idea about the process or property. Was charged 20 for offsite parking. When I finally found it huge sign says “hotel parking 9$” best part, printed voucher useless since machine only and had to pay another 22 to get my car out. Empty hotel middle of the week was given room right on the floor level with construction by my window starting 8am. Wish I stayed elsewhere. Sent email to manager regarding parking refund and only received an apology. Booo
Stayed 1 night in Jan 2020

10/10 Excellent

Phillip

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Anything but ‘Dream Apartments’ during our stay.
From checking in to checking out we faced disappointment. We queued for half an hour to check in with our two young children. The reception had a foul sewage smell and litter scattered on the carpet. Two male members of staff were behind the reception desk, I presume they were maintenance guys as they wore the company logo on the jacket. One of the men had no care but to swear infront of customers Including my two young children on how f@&/n thirsty he was. After queuing for what seemed a lifetime at 3:10pm our room wasn’t ready and was told to return in 20minutes. We retuned at 3:47 only for it still not to be ready. We agreed that if we could just drop our bags we’d return later. The corridors were very untidy with bags of unwashed sheets left on the corridor. Our room was cold and decided to put on the heating only to find the heater rested against a wall. (The wall bracket was broken) We also found a dirty mess of food and hair behind it. Our bedroom light wasn’t working. Was promised four twin beds, we had 2 twin beds an 1 very small double. There was also a sewage smell in the shower. We were unable to watch tv as there were no batteries in the remote control. We will not be recommending The Dream Apartments to anyone as it was far from what was advertised
The reception area
Stayed 1 night in Jan 2020

8/10 Good

Marie

Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
All apartments not in one building so have to walk 10 minutes up street with suitcase, 250 pound security deposit taken off your card is a bit high. Apartment was lovely though
Stayed 2 nights in Dec 2019

2/10 Terrible

Daniel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing stay
An overall disappointing stay, will definitely never stay here again and will not recommend to anyone!
A supposedly clean towel that we found in our room!
Stayed 3 nights in Nov 2019

8/10 Good

Karl

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Mr S J Marshall

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The building has areas that are under construction, the lift is not available, and there was only 1 mirror in one of the bedrooms. A mirror in the bathroom would be advantageous
Stayed 2 nights in Nov 2019

10/10 Excellent

Haydee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Lovely well equipped apartments in an excellent location within walking distance to all attractions
Stayed 3 nights in Nov 2019

4/10 Poor

Sandra

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2019

4/10 Poor

Mervin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely not a dream apartment!
It was overall a disappointing stay. The hotel did not fulfil its advertised responsibility - I booked and paid more for a room with city view but there was’t such a room when i checked in. The check-in procedure was disappointing too - i was moved twice to get a room that would somewhat meet my booking requirement. All this took 2 hours to complete; and the reason for moving me the first time round was ludicrous viz. they claimed the assigned room had leakage issue but we were shocked to see another group stayed in the same first room the next day. While i was given a bigger room than what I had booked, presumably as a compensation, the room was not ready in that there missing lamp in the living room, no carpet, the second bathroom had water pressure issue thus rendered it usable; Imagined a family relying on one bathroom for the duration of a 5-day stay. More shockingly, the hotel was still under renovation and would by any definition be deemed unsuitable for human stay because of the dangling cables, dust, water leakages, paint smell and many other issues which i will not mentioned here. The dust condition had triggered sinusitis among all of us. There was also no lift, hotel guests would have to lugged all their luggages up to as high as 5 floors. Even though room cleaning service would be provided for guests who stay minimally 5 days, our room were not cleaned at all. Worst, there is no phone In the room, guest would have to walk to the reception get the hotel attention
Water seepage along the toilet wall
Water mark on the floor due to water seepage
Toilet ceiling show signs of water seepage
No mirror in the bathroom
Stayed 5 nights in Oct 2019

8/10 Good

Gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dream apartments Liverpool
I booked a 2 bed apartment for a Halloween ferry party in Liverpool, had 2 confirmations for such, then a third for a 1 bed apartment, called and emailed, no response, so rang the night before and they rang back, got the 1 bed changed back to a 2 bed, that was fine, traffic was a nightmare, however the postcode given was for their other apartments, so after changing in their toilets for the party had to make our way to ferry, passed our apartment, dropped our stuff and ran to ferry, now all this was bad, however when we got back, the apartment was exactly what we needed, had it’s few faults, shower loose, a bedroom heater not working, but is exactly what I wanted, large, we’ll equipped and warm, clean and nicely decorated, for the price of 1 hotel bedroom, I will be looking to these again when in town. 9/10
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good until something goes wrong.
Given one bedroom apartment instead of two bed for first night of our two night stay. Still awaiting partial refund for this nearly one week later. Apartments are nice and reception staff were helpful and polite, but if anything goes wrong communication from management is poor.
Stayed 2 nights in Oct 2019

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Well equipped and spacious apartment. Great location close to all amenities.
Stayed 3 nights in Oct 2019

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I liked the size of the apartment it was tidy, I was very disappointed that there was no internet the the first night, I paid £40 for a party pack it wasn’t worth £40 i left on Thursday and they still have not released my deposit I was told it would be done straight away
Stayed 2 nights in Oct 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liverpool Dream
Location of these apartments, walking distance to attractions in Liverpool. The apartment was spacious, clean and well equipped. The staff friendly and obliging. Parking proved a bit challenging.
Stayed 2 nights in Sep 2019

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Flat was lovely.vspotlessly clean. Just disappointed we were not staying for longer. Will definitely book again. Staff were friendly and helpful. Excellent location.
Stayed 1 night in Oct 2019

10/10 Excellent

Cesar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place, but no elevator
The place was wonderful the bad part was that they did not have an elevator. So we had to bring a lot of baggage 4 floors. Not fun at all. Other then that was a wonderful place.
Stayed 2 nights in Sep 2019

8/10 Good

Guy

Stayed 1 night in Sep 2019

4/10 Poor

Harriet

Business traveller, Travelled with group
Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern, spacious apartment with all the amenities. Although I did notice there was a lack of mirrors. There wasn’t any mirrors in the bathroom or en suite, only one in one of the bedrooms within the apartment. Very clean although noted and appreciate work was being taken out externally and internally in the apartment building. Very dusty and unclean windows but overall a fantastic stay and would definitely return!
Stayed 2 nights in Aug 2019

6/10 Okay

Sarath

Travelled with family
Liked: Cleanliness
Costly with more issues
1. No lift in the apartment 2. Charged extra for extra person saying extra bed 3. For additional member was given sofa bed instead of actual bed (so in our case no sofa to sit and relax) 4. One of the light was fault which shows the maintenance standards 5. No fan provided as there is no ventilation in bed room and it was difficult during summer
Stayed 1 night in Aug 2019

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Went to a festival
Apartment was stunning really impressed especially as the reception & hallways look scruffy but to be fair it looks like work is being done. Also car park a bit too far away from actual building. Having said that we would definitely say again, providing we get our deposit back! Didn’t really like the fact you had to give a £150 deposit & wait a week to be refunded
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Amenities
There was no cutlery hence i could not make a cup of tea coffee
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Travelled with pets
Disliked: Cleanliness, property conditions & facilities
I was not told it would cost me £50 to take a dog there. It was not listed on your site and it wasn’t mentioned in the booking email!
Stayed 1 night in Aug 2019

2/10 Terrible

Thomas

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

10/10 Excellent

Will

Stayed 1 night in Aug 2019

2/10 Terrible

Richard

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shocker- & I don't usually do reviews,good or bad
> No prior notification that there was a walk between carpark and apartment > No lift in the building but placed on the 4th floor requiring us to walk up and down 4 flights of stairs every time we left / returned. > Both bathrooms' wall tiles were literally thick with dust, as if they had never been wiped since the bathroom was installed. > The room was number 406 but there were no proper or consistent room numbers on any of the doors. I had to ring down to reception from my mobile to ask if room 6 on the 4th floor was actually our room - it was!! > Some of the doors had no room numbers but had sticky labels on with e.g. 'Room 407?' written on them! > parts of the corridors leading up to our room resembled a building site > the main bedroom window wouldn't open > the lounge window wouldnt close > there was unfinished decoration in the room inc a plug socket > we found a broken drinking glass under the bed in the kids bedroom > we found a cigarette butt on the window sill in the kids bedroom > On checking in we asked the receptionist if we could have some more milk sachets and she said she'd send some up - she didn't. > ETC
Stayed 2 nights in Jul 2019

2/10 Terrible

Charlie

Travelled with family
Disliked: Property conditions & facilities
Worst place ive stayed in.
Couldnt shut the bedroom door because bed was in the way windows didnt open no fans in any rooms none available t.v. didnt work no wifi room was on 4th floor no lift manager that was on in the morning had no customer service skills wasnt interested in my complaints. Also booked the apartment for 5 people only slept 4 so daughter had to stop at another hotel.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
not so dream-like...
We had arranged to park in the car park that we were told belonged to Dream apartments - in fact it doesnt but they have spaces. We had the post code for this as wasn't immediately adjacent (5 mins walk but this wasn't explained). Managed to get the last space in this car park, and was directed 3 floors up to get a parking permit and then got directions to the apartment. The person at reception told us that there was a £25 surcharge for the sofa bed - not mentioned in any of the Hotels.com information, which we pointed out, and the charge was dropped. We paid £15 for parking as expected and then they asked for £150 deposit against any damage. The apartment is open plan and was clean except there were no clean cups - they had all been left unwashed in the dishwasher - so we washed these by hand so we were able to have a drink. I didnt sleep well, and found the bed hard, although my husband found it ok - there was some noise from surrounding rooms. Overall I wasn't too impressed especially as this has a 4 star rating and wouldnt be inclined to return
Stayed 1 night in Jul 2019
Response from Reception on 19 Jul 2019
Hi, We will keep working hard in order to improve our accommodation. I do apologise for the inconvenience you found during your stay and hope to see you again. Have a nice day,

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment for a weekend in Liverpool
These apartments are close enough to everything for a good central location without being disturbed by outside noise. Zara on reception was great and helpful at both check-in and check-out. The room was spacious, clean and well equipped for what we needed, so I'd be very happy to stay there again.
Stayed 2 nights in Jul 2019
Response from Receptionist on 12 Jul 2019
Hi Brian, thank you very much for your lovely review!:) We hope to see you soon at Liverpool Dream Apartments. Kind regards,

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Receptionist on 12 Jul 2019
Hi Jacob, Thank you very much for your lovely review!:) We hope to see you soon at Liverpool Dream Apartments. Kind regards,

10/10 Excellent

Dana, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay / the apartments were clean and nicely furnished. Wonderful staff made our stay enjoyable.
Stayed 2 nights in Jul 2019
Response from Receptionist on 12 Jul 2019
Hi Dana, thank you very much for your lovely review :) We hope to see you soon at Liverpool Dream Apartments. Kind regards,

2/10 Terrible

Verified traveller

Liked: Amenities
Disliked: Cleanliness, staff & service
I checked in at dreams apartment and had to move apartments because bed sheets were not changed, also was told that 250 deposit would be pending on my acount and instantly released back on check out, i expressed that 250 pounds was all i had left to get back to london, to buy food ect. But in fact it come out my bank and still has not been put back in. Im now stranded at liverpool station. With no money no food and no other means of support. Other then the receptionist saying sorry im new here i dont no the procedures, but yet was happy to tell me that firstly my deposit would pend so wouldnt come out, but it did and secondly that it would instantly go back! Highly do not recoment this hotel to young people that are staying for one night that are not rich.
Stayed 1 night in Jul 2019
Response from Marie on 13 Jul 2019
We are really sorry that this has happened. In regards to the deposit, we take this as a pre-authorisation therefore it is just a hold on the money. This shows as a pending transaction and once reversed goes back into the available balance, this can take up to 3-5 days to then be accessible again. I would like to apologise for the incorrect information which you received, we will use this feedback to help improve the service we provide.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff on the reception desk were very friendly and helpful. The lift was not working though and that was not a good thing as it didint look like it was going to work anytime soon.
Stayed 2 nights in Jun 2019
Response from Reception on 28 Jun 2019
Thank you very much for your lovely review!:) We would like to inform you that the lift has been already fixed so you can come to visit us soon. Hope you have a nice day.