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Reviews of 16 Queen Avenue

4 out of 5
16 Queen Avenue
16 Queen Avenue, Liverpool, England

Reviews

8.2

Very good

Rating 10 - Excellent. 18 out of 40 reviews" "
Rating 8 - Good. 13 out of 40 reviews" "
Rating 6 - Okay. 4 out of 40 reviews" "
Rating 4 - Poor. 2 out of 40 reviews" "
Rating 2 - Terrible. 3 out of 40 reviews" "

8.8/10

Cleanliness

7.8/10

Amenities

7.8/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

6/10 Okay

Kristopher

Travelled with family
While it is listed as luxury, far from it, there for just under 2 wks, 7 coat hangers for 2 bedrooms, had to email to get a broom, trash bags, but they were quick. Again Happy Days does not know how to stock a kitchen, no serving spoons, spatula, bottle, can or wine opener, or mixing bowls or spoons. Nice selection of knives and glasses. A large frying pan, grater, double boiler, no lid and a small cover sauce pan, and measuring cup. Sofa was in an awkward position so only on person could sit to watch tv and we had to use the single duvet to cover the wood braces that were coming through. Location was everything, easy train access, shopping and close to Liverpool One.
Stayed 19 nights in Feb 2024

4/10 Poor

Todd

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was well located to dining, pubs and the waterfront yet was tucked away from the crowds. A lovely coffee house was next door. The apartment was clean and spacious with a full kitchen. Unfortunately, the lift failed and trapped some guests early one morning. The fire alarm was triggered and the guests eventually released. However, the alarm continued intermittently over the weekend making sleeping difficult. The owner/manager did not explain to patrons what was going on with the alarm so people were unsure of their safety and he was dismissive when approached. The outside lights shone into the bedrooms and the blinds were inadequate to block the light making sleep difficult. The Netflix did not work nor was there sufficient toilet paper.
Stayed 3 nights in Oct 2023

2/10 Terrible

Sharon, Venice

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property is in deplorable condition with filthy carpets, holes in the kitchen wall, smelled like cat urine, visible animal droppings and dirt on the hall floor. It was so terrible we refused to stay even one night.
Stayed 3 nights in Sep 2023

10/10 Excellent

S L

Travelled with group
Liked: Cleanliness, room comfort
Great apartment
Loved this apartment so diffrent to anywhere els and the little ally with coffe shops is so quaint and the location is perfect to get to Mathew st the shops and Albert dock..we will be staying again.. only thing is its a little noisy in the morning but to be expected being in the city centre its waa quiet at night tho..
Stayed 2 nights in Aug 2023

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious and clean. Great location.
Stayed 4 nights in Jul 2023

8/10 Good

Judith

Stayed 2 nights in Jul 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, room comfort
FAB family Liverpool city break
Family/friends trip to Liverpool, was great. Queen Ave appts were fantastic, lovely old building, central to everything. Communication was fab, explained code, check in/out details, parking fee refunded following day, security deposit also refunded, great service all round
Stayed 2 nights in Jun 2023

4/10 Poor

Serena

Stayed 1 night in May 2023

10/10 Excellent

Kallie

Stayed 2 nights in May 2023

10/10 Excellent

Brian

Liked: Cleanliness, property conditions & facilities
Great digs. Best location
Stayed 2 nights in Mar 2023
Response from Harry on 3 May 2024
Hello, Thank you for your amazing review, it is really appreciated.We are glad you enjoyed your stay and will take on board what you have said and pass it on to the relevant team.We hope to see you again soon!Thanks, Happy Days Team.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
I stayed for a short break during the week to discover some of the highlights of Liverpool. 16 Queen Avenue is a great location. There are lots of bars, restaurants and shops nearby, and the Albert Docks and Liverpool One are just a ten minute walk away. The apartment was clean and spacious and we felt safe and secure.
Stayed 2 nights in Mar 2023

6/10 Okay

Paula

Travelled with family
Liked: Cleanliness, room comfort
Nice place terrible communication
Locked out of the building on arrival with no details of where to get keys or codes to enter building.
Stayed 2 nights in Mar 2023

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness
Girls trip
The apartments are ideally placed tucked away in a courtyard but minutes from everywhere . The apartments had everything you would need , the only negative was we could work the heating and couldn’t find any instructions and with such high ceilings it was cold.
Stayed 2 nights in Dec 2022

10/10 Excellent

Richard

Travelled with group
Liked: Room comfort
Good aoartments.
Good vlean apartment very close to city centre. Easy to find
Stayed 2 nights in Nov 2022

10/10 Excellent

John

Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2022

8/10 Good

Helen

Travelled with group
Liked: Cleanliness, room comfort
Great location, a few small issues!
We were relocated to Lord Street. Only found out the day before. Tried to deny included parking. Still have to reclaim the almost £40. Apartment was good, location very good. No extraction in the bathroom on the hottest day of the year made it almost unbearable. Having said all that, good value for money, well appointed, quiet given city centre location and will definitely use again.
Stayed 2 nights in Jul 2022

10/10 Excellent

May

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I would definitely return to this property. It was lovely and had all the comforts of home. The bed advertised as Queen size but I think this was a mistake as it seemed to be the same as a double. The decor was very pleasing and the apartment was excellently situated for all amenities .
Stayed 2 nights in Jun 2022
Response from Olly on 21 Jul 2022
Hi May, thank you for your feedback, and glad you enjoyed the stay. We hope to welcome you back soon!

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

Victoria

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2021

8/10 Good

Kahl

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2021

8/10 Good

Katie

Travelled with family
Liked: Cleanliness, room comfort
Mixed bag, great location....
Great location, clean tidy apartment, comfy beds, good facilities. Communication before and after was poor: had to request check in details several times, i phoned them twoce and theyd phoned me once and i still wasn't sent check in directions until i was 1 hr away and had requested them for 4th time. At this point i was then told about the deposit for the 1st time (in 3rd conversation with apartment management) and had to stop my car to pay it online so i could get the directions. Directions then were good and apartment great location. Says free parking with apartment but you have to pay for parking in a regular nearby car park then claim it back. But when i was there the machine wouldn't give a receipt so i couldn't claim it back. Took long time and lots of nagging messages to get my deposit back. But I did get it back in full eventually. I'd like to stay in this apartment again, I'd recommend the actual apartments. But I'm not sure I would book again because of the disorganised (though admitedly very friendly) management.
Stayed 1 night in Aug 2021

6/10 Okay

Daniel

Travelled with family
Disliked: Room comfort
Served it's purpose but not pram friendly.
The apartment was OK and served it's purpose but would likely not be going back. Whilst they were happy to help with a travel cot i would not call the apartments family friendly, especially if you have a pram due to the stairs you have to take to get to the room, even though there is a lift to your floor, there are more stairs after that. The apartment was relativley clean but could be better, a radiator was hanging off the wall, urine stains under one of the toilet seats and dirty skirting boards, not the end of the world but certainly not ideal either. Overall the price was really good, however, we werent made aware of a security depsoit needed until we were an hour away and was being told it was needed before i could check in, not sure if this is down to hotels.com or not but would have been good if this was clear up front. Probably ideal for a weekend away with friends, but not ideal for a family with prams etc.
Stayed 4 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 2 nights in Aug 2021

2/10 Terrible

Verified traveller

Disliked: Room comfort
Cover Your Ears
DONT STAY HERE! NOISEY AND CHEAP! We had 4 hours disturbed sleep, worst nights sleep EVER in a hotel, and I have stayed in £5 hostels in asia! The windows are paper thin, and didn’t make a difference open/closed, could here everyones conversation in the street (despite being on third floor) , and seagulls screaming constantly from 5am. Blinds did nothing so bright in room, the room was described as “luxury” but everything felt very cheap, and the sofa was so uncomfortable. There wasn’t a big mirror/place for makeup- everything in the room felt cheap, missing essentials like shower gel and fan, basic things! Blonde hairs everywhere on sofa and kitchen! The communication about parking was not clear, have to check into room to get car park card,this was communicated after we arrived!! The room was not good enough for sleeping no soundproofing, or darkness! come here if you don’t like sleep!! we had to spend the day so tired, and we even left a day early as we couldn’t bare another night in there! customer service also terrible,said they would call then didn’t after two days, then after me constantly persisting they refunded a random £50 when it was more than this! so basically come here if u don’t want to sleep, and have an uncomfortable cheap room and bad customer service! TERRIBLE!
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Perfect location and perfect apartment
Stayed 2 nights in Jul 2021

8/10 Good

Rachel

Travelled with group
Check in was late as property wasn’t ready, had to go out and come back an hour or so later, wasn’t the cleanest unfortunately. The guy was apologetic about late check in which was fine, however they offered us a round of drinks on them but we didn’t receive the money. Little communication about check in/check out. Luckily the cleaner was still there when we arrived and just told us to take the key. On a whole the apartment was fine for what we needed as we weren’t in it much.
Stayed 2 nights in Jun 2021

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, room comfort
Fabulous stay
Fabulous apartment in a great location. Apartment had everything you would need for a great stay. Communication was excellent. Highly recommend staying here
Stayed 2 nights in Jun 2021

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Kent Street Apartments
We were originally booked to stay at 16 Queen Avenue, but didn't actually end up staying as was advised unfortunately in the afternoon of check in that there was a problem with water damage and the property was unusable. I was frustrated and annoyed for the late notice but the agent, Mikey, was very apologetic and relocated us to an alternative apartment on Kent Street. I was nervous to begin with not knowing what to expect but I needn't be. Our apartment was on the 6th floor, there was a lift. It was well appointed, living areas light and spacious. Nice balcony to take in the City views and a bonus having on site parking. It was a short walk to many lovely independent restaurants and bars nearby and attractions. We stayed during this Bank holiday weekend and although the surrounding area was busy and you could hear some street noise, it was not loud enough to keep you awake. Beds were comfortable and the shower was powerful. Some of the fittings had a bit of wear and tear but overall, I would be happy to stay again at Kent Street and we really enjoyed our stay. Thanks again Mikey, I'll look forward to my bottle of gin in the post, The Morgans 😀
Stayed 2 nights in May 2021

8/10 Good

Miss

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Great apartment apart from sofa bed
Location of apartment was excellent. Very clean and nicely presented. We booked an apartment for 6 adults, but the sofa bed was certainly not big enough for 2 adults. There seemed to be some confusion on check in, that we required wheelchair access, so maybe we had been allocated incorrect room. We had some very noisy neighbours the first night. Apart from this, the stay was great and we would recommend it, should you not need the sofa bed for 2 adults! They were very kind enough to organise a surprise gift for my sisters 50th. We would stay again.
Stayed 2 nights in May 2021

10/10 Excellent

Bojan

Business traveller
Liked: Cleanliness, room comfort
Great place
Great place will come agin
Stayed 3 nights in May 2021

8/10 Good

kelvin

Liked: Cleanliness
Nice Apartment
Apartment is very well appointed and equipped, in a very good place to explore the many City Centre sites, restaurants and the Dock area. It was a little bit loud so if you are taking kids be aware it is loud until late and due to the property being in an old building it only has single glaze windows and even the seagulls in the morning were loud. The mattress was not the most comfortable a little bit too soft but overall would recommend to anyone wanting to explore Liverpool and take advantage of this apartments positioning for both site seeing and night life.
Stayed 4 nights in May 2021

8/10 Good

Joseph

Business traveller
Liked: Cleanliness, room comfort
Ideal Location
Good stay, good location. Parking is reimbursed after your stay as you park at public car park walking distance from apartment.
Stayed 3 nights in Apr 2021

10/10 Excellent

Rudi

Liked: Cleanliness, room comfort
Amazing find
Amazing apartment in a great location. Craig was a great host, would highly recommend this place.
Stayed 2 nights in Dec 2020
Response from Craig on 6 Jan 2021
Thank you Rudi, looking forward to having you again in the future. Cheers Craig

10/10 Excellent

Tracy

Liked: Cleanliness, amenities, property conditions & facilities
The apartment is AMAZING BEST ONE IVE STAYED IN ,everything was perfect definitely going back sooon best believe and the host is very good,quick communication and easy ! Defo book
Stayed 2 nights in Dec 2020
Response from Craig on 6 Jan 2021
Thank you Tracy, Looking forward to having you stay with us again in the future. Cheers Craig

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Too bright, not kid-friendly, fantastic location
Did not receive any check-in information from hotels.com but after we called a number listed on a sign outside we could pick-up a code at a nearby hotel without any problems. Staff was friendly and helpful. Pros:Very clean and spacious. Fantastic location with restaurants steps away and very short walk to many of the most interesting sights. Cons: Lift was not working when we arrived and still wasn't working when we left 5 days later, which was inconvenient since we were travelling with 3 kids, thereof 2 using strollers, and the apartment was on the 2nd floor. The rooms were extremely bright, the curtains did not fit the windows and there were lights right outside the windows that lit up the rooms, so it wasn't even dark after sunset. For a stay with young kids the apartment needs to be baby-proofed (the dining table is for example a glass table with sharp corners and there are sharp corners on heaters). It would be helpful to add smaller dishes and glasses, and baby cribs and high chairs. And to have a lift that can be used. However, we would probably stay again if not travelling with kids. The location was certainly fantastic and everything was clean.
Stayed 5 nights in Jun 2023

10/10 Excellent

svein rune

Stayed 2 nights in Oct 2022

6/10 Okay

francisco

Travelled with family
Liked: Cleanliness
Lo que no me gusto, es qué las camas están muy mal, están en malas condiciones y no descansas.
Stayed 2 nights in Aug 2022