Lobby
Check availability

Reviews of Hotel Roma

3 out of 5
Hotel Roma
Avenida de Roma 33, Lisbon

Reviews

8.8

Excellent

Rating 10 - Excellent. 544 out of 1005 reviews" "
Rating 8 - Good. 349 out of 1005 reviews" "
Rating 6 - Okay. 75 out of 1005 reviews" "
Rating 4 - Poor. 19 out of 1005 reviews" "
Rating 2 - Terrible. 18 out of 1005 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

saima batool

Travelled with partner
Excellent. Very close to Roma metro station and around 20 minutes direct ride to Rossio (city Centre). Friendly front desk staff. Very helpful in finding the directions and information.
Stayed 3 nights in May 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Hot showers!
Stayed 2 nights in May 2024

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Elevator slow in the mornings.
Stayed 1 night in Apr 2024

6/10 Okay

Dominique

Liked: Staff & service, property conditions & facilities
They were so construction and I heard the noise at any time of the day and evening, not for too long but it was somehow noisy where I was located. Besides that, it’s ok for 1-3 nights
Stayed 4 nights in Apr 2024

6/10 Okay

Cho

Liked: Cleanliness, staff & service
The walls are too thin. Couldn’t fall asleep without my earbuds. I could hear clearly every little noise from the next room, my ceilings and outside of the window.
Stayed 1 night in Apr 2024

10/10 Excellent

Jacqueline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional. The bell boys and especially the dining room and bar staff were so friendly and helpful. Very pleased with Hotel Roma!
Stayed 2 nights in Apr 2024

6/10 Okay

Adriana, Union

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
When we arrived, there was no parking for us to park our cars. It’s not mentioned in the website nor was said when I confirmed my reservation. They were under construction and told us to park 5 miles away from the hotel. In which we had to pay Every single night. If this was the case, I would never have reserved my hotel room in this location. The reason why we even booked for this hotel was because it was close to the airport and had parking.
Stayed 1 night in Apr 2024

10/10 Excellent

darja

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with great food
Stayed 1 night in Apr 2024

10/10 Excellent

John

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport. Affordable. Staff was helpful and pleasant.
Stayed 1 night in Apr 2024

8/10 Good

Kenzie

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient in the city and near the airport.
Stayed 1 night in Apr 2024

8/10 Good

Pauline

Travelled with family
Liked: Staff & service
Property was old needs an update. Very old sketchy neighborhood
Stayed 1 night in Apr 2024

10/10 Excellent

Shanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and bathroom was impeccably clean. The room service was excellent.
Stayed 1 night in Apr 2024

10/10 Excellent

Gillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room close to airport and restaurants within walkable distance.
Stayed 1 night in Apr 2024

8/10 Good

john m.

Travelled with partner
Liked: Staff & service, amenities
Staff was great. The breakfast was suppose to start at 6:30 and didn’t. Waited a little while but it was dark in the restaurant with no movement
Stayed 1 night in Apr 2024

8/10 Good

Paul

Stayed 2 nights in Apr 2024

8/10 Good

Joan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was quite noisy due to it being near an intersection. Trains running next to it as well. Had trouble finding a place open to eat when we wanted it possibly due to it being Monday.
Stayed 2 nights in Apr 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Svetlana

Travelled with family
Liked: Staff & service
2 elevators were to slow to accommodate all guests. Noise from Tran station so loud for night sleeping.
Stayed 1 night in Apr 2024

10/10 Excellent

Jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This is a very comfortable hotel for a stay in Lisbon. Room was large and well equipped. Service was excellent. We were tired after touring, so we grabbed a glass of wine and a hamburger in the bar. It was the best burger I had in Portugal! It is located in a busy section downtown, so of course there is noise. Rooms are not soundproof. You can hear crying babies.
Stayed 1 night in Apr 2024

8/10 Good

Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Spent 2 nights here. Breakfast was good. Nice helpful staff. Walked to shops and restaurants. Parking garage was 2 blocks away as hotel parking was “broken”. Room size was big.
Stayed 3 nights in Mar 2024

8/10 Good

ISABEL

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing for the moment
Stayed 1 night in Mar 2024

4/10 Poor

Pamela, Fort St John

Booked a double bed and arrived hours before checkin and was given 2 twins at check in time. Zero interest in front reception to rectify situation… Also restaurant had menu to order posted outside- went upstairs and changed and came down to discover it was changed to a buffet. Also charged a 40€ fee at check in that wasn’t mentioned when booking. Room was okay - nothing fancy and no ice to be had… Overall not worth the money. Wouldn’t stay again.
Stayed 1 night in Mar 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness
Great hotel and staff Restaurant very good
Stayed 1 night in Mar 2024

10/10 Excellent

David

Stayed 1 night in Mar 2024

10/10 Excellent

Marvin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the area, the room, and the staff. The area is conveniently located to shopping and resteraunts. Parking is a hassle, we had to park offsite. The rooms are clean and the staff are accommodating, the breakfast was good also. I would definitely stay there again.
Stayed 2 nights in Mar 2024

8/10 Good

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
Prices are great. Location is decent. There is a train that runs next to the hotel that caused a bit of noise but that's a minor quibble.
Stayed 1 night in Mar 2024

8/10 Good

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel very good breakfast close to airport. Lots of taxis €10 to and from airport. No tourist attractions in local area but some restaurants. We couldn’t get the air conditioner/ fan to work properly and the room was a bit stuffy.
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel A

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall was a great experience. Elevators were small and one was broken so it was challenging getting to the lobby occasionally
Stayed 1 night in Mar 2024

8/10 Good

Petra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great persian restaurant nearby
Stayed 1 night in Mar 2024

10/10 Excellent

Nuno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

6/10 Okay

nuno

Stayed 1 night in Feb 2024

10/10 Excellent

Joao

Liked: Amenities
Good
Stayed 1 night in Feb 2024

8/10 Good

Allan

Travelled with family
Liked: Amenities, property conditions & facilities
Very nice staff and reasonably priced. Nice restaurant
Stayed 1 night in Feb 2024

2/10 Terrible

Pedro

Disliked: Staff & service
Afternoon i had lunch in the Roma hotel evening i brought food from out requested for a plate after waiting half an hour after calling so many times they came and charged me for the plate.I did not complete my 2 days i moved to another hotel.
Stayed 2 nights in Feb 2024

6/10 Okay

James

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The hotel was on a very busy crossroads but was very quiet inside & well appointed. My main issue was with parking which was supposed to be available but when we asked was told our Opel Corsa was to large a car to park! We were directed to a car park 1.5 km away in pouring rain we returned totally soaked through with no help with our bags from the staff who seemed totally uninterested. I never saw any signs for hotel parking & wondered if it really existed.
Stayed 1 night in Feb 2024

8/10 Good

Maria Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

thi hue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything,my room was clean and bright, bathroom was clean and comfortable.
Stayed 6 nights in Jan 2024

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is close to the metro station which is very convenient. Clean rooms and friendly staff!

10/10 Excellent

Soraia

Stayed 1 night in Jan 2024

10/10 Excellent

Renato

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice and clean. Bed was comfortable and service was great. Our plane was delayed and we arrived a few minutes before the restaurant closed. Front desk kept our luggage and send us to the restaurant and they still let us order 3 minutes before closing. Food was great.
Stayed 1 night in Jan 2024

10/10 Excellent

Rafaela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Room was spacious and clean, toilets were very clean just a little old, but overall very good.
Stayed 1 night in Jan 2024

6/10 Okay

Lirielly

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
We had a problem with the hot water in the shower, but it was well solved by Emanuel. We really appreciate the hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

Samreen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Diane, Semainary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. In a retail and business area. Close to metro and buss. Great staff and wonderful breakfast.
Stayed 2 nights in Nov 2023

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Akbar

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good place

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Good room size. Huge lobby with good size restaurants with decent food. Coffee machine should be added to the room. Wifi was spotty in the room.
Stayed 1 night in Nov 2023

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

nicole

Travelled with family
Liked: Cleanliness, staff & service
I was very disappointed. I asked for a quiet room and our room (#411) was about 12 inches (30 cms) from the elevator. Also, the constant noise from the trains kept us awake all night. Hotel looks very shabby from the outside but lobby was nice. Room was very small but appeared clean. Staff was fine. I do not recommend.
Stayed 1 night in Nov 2023