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Reviews of Hotel Roma

3 out of 5
Hotel Roma
Avenida de Roma 33, Lisbon

Reviews

8.8

Excellent

Rating 10 - Excellent. 548 out of 1003 reviews" "
Rating 8 - Good. 344 out of 1003 reviews" "
Rating 6 - Okay. 75 out of 1003 reviews" "
Rating 4 - Poor. 19 out of 1003 reviews" "
Rating 2 - Terrible. 17 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Pat

Stayed 1 night in May 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was more luxurious than other, more affordable, accommodation that we had booked in Portugal & Spain. It had all the amenities. We had a very comfortable one night stay at this hotel which was within walking distance of several restaurants. However, reception at check-in could have been a little friendlier as we were exhausted after a long day of travel. The elevators were very small and stuffed with people and luggage most of the trips up and down (we were on the 9th floor). Also, the offer of a 12 Euro breakfast or a 31 Euro shuttle to the airport was too rich for our budget. A continental breakfast included in the price of a room would have been nice. And we were able to get a 5 Euro bus from the airport and a 18 Euro taxi ride back to the airport, so what advantage is a 31 Euro shuttle bus?
Stayed 1 night in May 2024

6/10 Okay

Terri

Liked: Cleanliness
Very average for the price. Staff not overly helpful, walked right by me while I was pulling my heavy luggage up the stairs. Don’t expect much amenities wise in the room, not even a bottle of water!
Stayed 1 night in May 2024

10/10 Excellent

Fannie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean place. A really good option in Lisbonne. Green line of the metro at 2 min walking :)
Stayed 1 night in May 2024

8/10 Good

Peter, Mission

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We had problems to offload our luggage. There is no parking space at all and nobody was there to help with 2 suitcases and 2 carry-ons. Checking in time is 3 pm and we could not get our room at 2 pm. Transport service provided by the hotel is expensive. It is better to use Uber or Bolt for a 15 minute drive to the airport. The room was ok, a bit outdated but functional.
Stayed 1 night in May 2024

10/10 Excellent

Patricia, PALM CITY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just stayed for an early flight, close to the airport, room service
Stayed 1 night in May 2024

10/10 Excellent

Marta

Travelled with family
Liked: Cleanliness, staff & service
The staff was welcoming and very helpful to any question we had. The room was very clean and spacious. Breakfast, a good selection of food to eat and enjoy. I would definitely stay here again. The only observation I have is that the hotel rooms need to be updated.
Stayed 3 nights in May 2024

8/10 Good

Jimin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great breakfast, helpful staff. The only con is parking. Hotel don't have space for parking, and I have to park in public garage in two blocks.
Stayed 1 night in Apr 2024

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have to live early in the morning for our Flight so we didn't have chance to enjoy the hotel breakfast but we enjoyed our room
Stayed 1 night in May 2024

10/10 Excellent

saima batool

Travelled with partner
Excellent. Very close to Roma metro station and around 20 minutes direct ride to Rossio (city Centre). Friendly front desk staff. Very helpful in finding the directions and information.
Stayed 3 nights in May 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Hot showers!
Stayed 2 nights in May 2024

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Elevator slow in the mornings.
Stayed 1 night in Apr 2024

6/10 Okay

Dominique

Liked: Staff & service, property conditions & facilities
They were so construction and I heard the noise at any time of the day and evening, not for too long but it was somehow noisy where I was located. Besides that, it’s ok for 1-3 nights
Stayed 4 nights in Apr 2024

6/10 Okay

Cho

Liked: Cleanliness, staff & service
The walls are too thin. Couldn’t fall asleep without my earbuds. I could hear clearly every little noise from the next room, my ceilings and outside of the window.
Stayed 1 night in Apr 2024

10/10 Excellent

Jacqueline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional. The bell boys and especially the dining room and bar staff were so friendly and helpful. Very pleased with Hotel Roma!
Stayed 2 nights in Apr 2024

6/10 Okay

Adriana, Union

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
When we arrived, there was no parking for us to park our cars. It’s not mentioned in the website nor was said when I confirmed my reservation. They were under construction and told us to park 5 miles away from the hotel. In which we had to pay Every single night. If this was the case, I would never have reserved my hotel room in this location. The reason why we even booked for this hotel was because it was close to the airport and had parking.
Stayed 1 night in Apr 2024

10/10 Excellent

darja

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with great food
Stayed 1 night in Apr 2024

6/10 Okay

Judy Marie Chung Kee, Middle park

Stayed 1 night in Apr 2024

10/10 Excellent

John

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport. Affordable. Staff was helpful and pleasant.
Stayed 1 night in Apr 2024

8/10 Good

Kenzie

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient in the city and near the airport.
Stayed 1 night in Apr 2024

8/10 Good

Pauline

Travelled with family
Liked: Staff & service
Property was old needs an update. Very old sketchy neighborhood
Stayed 1 night in Apr 2024

10/10 Excellent

Shanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and bathroom was impeccably clean. The room service was excellent.
Stayed 1 night in Apr 2024

10/10 Excellent

Gillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room close to airport and restaurants within walkable distance.
Stayed 1 night in Apr 2024

8/10 Good

john m.

Travelled with partner
Liked: Staff & service, amenities
Staff was great. The breakfast was suppose to start at 6:30 and didn’t. Waited a little while but it was dark in the restaurant with no movement
Stayed 1 night in Apr 2024

8/10 Good

Paul

Stayed 2 nights in Apr 2024

8/10 Good

Joan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was quite noisy due to it being near an intersection. Trains running next to it as well. Had trouble finding a place open to eat when we wanted it possibly due to it being Monday.
Stayed 2 nights in Apr 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Svetlana

Travelled with family
Liked: Staff & service
2 elevators were to slow to accommodate all guests. Noise from Tran station so loud for night sleeping.
Stayed 1 night in Apr 2024

10/10 Excellent

Jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This is a very comfortable hotel for a stay in Lisbon. Room was large and well equipped. Service was excellent. We were tired after touring, so we grabbed a glass of wine and a hamburger in the bar. It was the best burger I had in Portugal! It is located in a busy section downtown, so of course there is noise. Rooms are not soundproof. You can hear crying babies.
Stayed 1 night in Apr 2024

8/10 Good

Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Spent 2 nights here. Breakfast was good. Nice helpful staff. Walked to shops and restaurants. Parking garage was 2 blocks away as hotel parking was “broken”. Room size was big.
Stayed 3 nights in Mar 2024

8/10 Good

ISABEL

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing for the moment
Stayed 1 night in Mar 2024

4/10 Poor

Pamela, Fort St John

Booked a double bed and arrived hours before checkin and was given 2 twins at check in time. Zero interest in front reception to rectify situation… Also restaurant had menu to order posted outside- went upstairs and changed and came down to discover it was changed to a buffet. Also charged a 40€ fee at check in that wasn’t mentioned when booking. Room was okay - nothing fancy and no ice to be had… Overall not worth the money. Wouldn’t stay again.
Stayed 1 night in Mar 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness
Great hotel and staff Restaurant very good
Stayed 1 night in Mar 2024

10/10 Excellent

David

Stayed 1 night in Mar 2024

10/10 Excellent

Marvin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the area, the room, and the staff. The area is conveniently located to shopping and resteraunts. Parking is a hassle, we had to park offsite. The rooms are clean and the staff are accommodating, the breakfast was good also. I would definitely stay there again.
Stayed 2 nights in Mar 2024

8/10 Good

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
Prices are great. Location is decent. There is a train that runs next to the hotel that caused a bit of noise but that's a minor quibble.
Stayed 1 night in Mar 2024

8/10 Good

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel very good breakfast close to airport. Lots of taxis €10 to and from airport. No tourist attractions in local area but some restaurants. We couldn’t get the air conditioner/ fan to work properly and the room was a bit stuffy.
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel A

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall was a great experience. Elevators were small and one was broken so it was challenging getting to the lobby occasionally
Stayed 1 night in Mar 2024

8/10 Good

Petra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great persian restaurant nearby
Stayed 1 night in Mar 2024

10/10 Excellent

Nuno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

6/10 Okay

nuno

Stayed 1 night in Feb 2024

10/10 Excellent

Joao

Liked: Amenities
Good
Stayed 1 night in Feb 2024

8/10 Good

Allan

Travelled with family
Liked: Amenities, property conditions & facilities
Very nice staff and reasonably priced. Nice restaurant
Stayed 1 night in Feb 2024

2/10 Terrible

Pedro

Disliked: Staff & service
Afternoon i had lunch in the Roma hotel evening i brought food from out requested for a plate after waiting half an hour after calling so many times they came and charged me for the plate.I did not complete my 2 days i moved to another hotel.
Stayed 2 nights in Feb 2024

6/10 Okay

James

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The hotel was on a very busy crossroads but was very quiet inside & well appointed. My main issue was with parking which was supposed to be available but when we asked was told our Opel Corsa was to large a car to park! We were directed to a car park 1.5 km away in pouring rain we returned totally soaked through with no help with our bags from the staff who seemed totally uninterested. I never saw any signs for hotel parking & wondered if it really existed.
Stayed 1 night in Feb 2024

8/10 Good

Maria Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

thi hue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything,my room was clean and bright, bathroom was clean and comfortable.
Stayed 6 nights in Jan 2024

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is close to the metro station which is very convenient. Clean rooms and friendly staff!

10/10 Excellent

Soraia

Stayed 1 night in Jan 2024

10/10 Excellent

Renato

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice and clean. Bed was comfortable and service was great. Our plane was delayed and we arrived a few minutes before the restaurant closed. Front desk kept our luggage and send us to the restaurant and they still let us order 3 minutes before closing. Food was great.
Stayed 1 night in Jan 2024