Located in Lisbon, Flats Castelo - HOrigem is in the city centre. Castle of São Jorge and Santa Justa Elevator are notable landmarks, and the area's natural beauty can be seen at Costa da Caparica Beach and Carcavelos Beach. Looking to enjoy an event or a game while in town? See what's happening at Campo Pequeno Bullring or Jose Alvalade Stadium. Visit our Lisbon travel guide
You'll have the entire apartment to yourself and will only share it with other guests in your party.
Flats Castelo - HOrigem
This smoke-free apartment building features free Wi-Fi in public areas. Each apartment provides a kitchenette with a fridge, an oven, a stovetop and a microwave. For a bit of entertainment, a flat-screen TV comes with cable channels, and guests can also appreciate conveniences, such as a coffee/tea maker and a dishwasher. Limited housekeeping is available.
Flats Castelo - HOrigem offers 4 air-conditioned accommodations with a safe and coffee/tea makers. Accommodation at this 3-star apartment has kitchenettes with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and hairdryers.
Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is offered on a limited basis and hypo-allergenic bedding can be requested.
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector (host has indicated there is a smoke detector on the property)
First aid kit
Fire extinguisher
General
4 units
Policies
Check-in
Check-in start time: 3 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before noon
Contactless check-out
Special check-in instructions
There is no front desk at this property
Guests must contact the property in advance for check-in instructions; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Private entrance
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.
We have included all charges provided to us by the property.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property is professionally cleaned
We should mention
This property does not have any lifts
Property is also known as
Dalma Flats Apartment Lisbon
Dalma Flats Apartment
Dalma Flats Lisbon
Dalma Flats
Dalma Flats Castelo
Flats Castelo HOrigem
Flats Castelo - HOrigem Lisbon
Flats Castelo - HOrigem Apartment
Flats Castelo - HOrigem Apartment Lisbon
Frequently asked questions
Is Flats Castelo - HOrigem pet-friendly?
No, pets are not allowed at this property.
How much is parking at Flats Castelo - HOrigem?
This property doesn't offer parking.
What time is check-in at Flats Castelo - HOrigem?
Check-in start time: 3 PM; check-in end time: 11:00 PM. Late check-in is available during limited hours.
What time is check-out at Flats Castelo - HOrigem?
Checkout is at noon.
Where is Flats Castelo - HOrigem located?
Located in Lisbon City Center, this apartment building is within a 10-minute walk of Castle of São Jorge, Rossio Square and Santa Justa Elevator. Avenida da Liberdade and Commerce Square are also within 15 minutes. Largo do Terreirinho Stop and Rua dos Lagares Stop are within a 5-minute walk.
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Reviews
Flats Castelo - HOrigem Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6
Cleanliness
9.4
Location
8.4
Staff & service
8.6
Property conditions & facilities
Rating 10 - Excellent. 56 out of 139 reviews
10 - Excellent
56
Rating 8 - Good. 60 out of 139 reviews
8 - Good
60
Rating 6 - Okay. 11 out of 139 reviews
6 - Okay
11
Rating 4 - Poor. 3 out of 139 reviews
4 - Poor
3
Rating 2 - Terrible. 9 out of 139 reviews
2 - Terrible
9
Reviews
10/10 Excellent
Andrea
3 Jun 2024
Liked: Cleanliness, room comfort, communication
Great location near the castle. Beware if accessibility is an issue, as it requires climbing steps and is not easy to access via taxi. Very clean and nice.
Andrea
Stayed 2 nights in May 2024
10/10 Excellent
Ruben
19 Mar 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
We got this property from HOrigem after staying a couple of nights at another of their properties and deciding to stay an extra night in Lisbon. It was just a couple of blocks away from the first one and equally great. The view was less desirable than the first one which looked down at the street where the cable cars run by, but other than that, it was a great stay. We can't say anything but great things about the staff and their friendliness and helpfulness, Diogo even help carry my wife's baggage up the steep streets from the first property to this one. Highly recommended.
Ruben
Stayed 1 night in Mar 2025
8/10 Good
Virginie
19 Apr 2025
Liked: Cleanliness, room comfort, communication
Great Location and Friendly Staff, but Misleading
The hotel was very well located, with restaurants just a few steps away, definitely a plus. The staff was also very welcoming, however, getting there was a bit confusing. We first had to go to a different location in the city center, which wasn’t clearly explained in the booking instructions.
We were also quite disappointed with the accommodation itself. The photos showed a very modern apartment, but in reality, it was rather old-fashioned, with a noticeable musty smell typical of older buildings. That said, the rooms were very clean, and the beds were comfortable.
In summary: a good stay overall, despite the misleading presentation online.
Virginie
Stayed 11 nights in Apr 2025
10/10 Excellent
Aidan
17 Jul 2025
Liked: Cleanliness, room comfort, communication
Lovely apartment
Lovely clean apartment, with amazing views, and we even got upgraded to the top floor!
Aidan
Stayed 4 nights in Jul 2025
10/10 Excellent
Zakaria
12 Jun 2025
Liked: Cleanliness, room comfort, communication
Good flat
Zakaria
Stayed 2 nights in Jun 2025
10/10 Excellent
David
11 Sept 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
A place to go to…I’d love to revisit.
David
Stayed 1 night in Sep 2024
10/10 Excellent
Suzanne
15 May 2025
Liked: Cleanliness, room comfort, communication
Alfama district apartment
This flat is in the heart of the Alfama district. The streets and stairs are steep but well worth the effort!
Suzanne
Stayed 5 nights in May 2025
10/10 Excellent
Mary Ann
27 Sept 2022
Liked: Cleanliness, amenities, property conditions & facilities, communication
Lovely space- safe and quiet. Felt like home. Nice people and interesting streets all around.
Mary Ann
Stayed 3 nights in Sep 2022
2/10 Terrible
Sacha
26 Jun 2025
Disliked: Property conditions & facilities
Disastrous and unsafe room.
Bedroom on ground floor with the thinnest door, feels like people chatting in the street are in the room.
I had to pay for another hotel and they refused to refund me.
Second night was okay because they moved me to an appartment upstairs and felt perfectly safe.
Please beware of the room you’re getting if you’re on ground floor.
Never again
Sacha
Stayed 2 nights in Jun 2025
2/10 Terrible
Félix
25 May 2024
Disliked: Cleanliness, room comfort, communication
Bed bugs
Location had bed bugs, really not happy.
Félix
Stayed 1 night in May 2024
8/10 Good
Alan John
11 Oct 2024
Liked: Cleanliness, property conditions & facilities, communication
Poor sound insulation within building. Opposite a building site
Alan John
Stayed 6 nights in Oct 2024
2/10 Terrible
Julie
16 May 2024
Disliked: Cleanliness, room comfort, communication
Bedbugs
Would not recommend this place. Got bitten of bedbugs here. We also had to wait outside 30 minutes in the evening as the host didn’t answer our phone calls due to check in.
Julie
Stayed 2 nights in May 2024
2/10 Terrible
Xue
28 Sept 2023
Disliked: Cleanliness, property conditions & facilities, communication
Don’t stay here! We did not see the comment left by other guest earlier this year. There’re bed bugs and ever since the day we stayed there, we got bed bug bites every nights. They even left with us in our luggage so moving to other hotel not going to save the problem.
Xue
2/10 Terrible
Scott
31 Jul 2022
Disliked: Communication
Poor management, terrible communications
Terribly inflexible management with poor communication skills (none). This doesn’t matter until it does. I would recommend against staying here.
The only good thing I can say is it was conveniently located. It was not very clean. Floors were dirty. Mold in shower. Shower fixtures were broken. Air conditioner kept making a buzzing sound every 20 - 30 seconds. Ran out of hot water. When I called to let them know was told there was only one boiler for whole building. Later found out that wasn't the case. The dial on the water tank in the bathroom had been turned to off.
Ann Marie
Stayed 2 nights in Oct 2023
2/10 Terrible
Jesse
1 Jul 2023
Disliked: Cleanliness, communication
The apartment we stayed in was full of bedbugs. I thought I had just been bitten by mosquitoes but the bites continued to get worse and more bites showed up in subsequent nights. On the third day of our stay, we found multiple bedbugs in the sheets when we woke.
Communication with the owners was not great. They told us that they would change/wash the sheets which they did. But there were still bugs in the room when we got back that evening.
We had to move to a new hotel at additional expense to us and the property have not been helpful in even covering the additional costs for a new place to stay.
Cannot recommend the room we stayed in. Location however is excellent (though not much of a consolation)
Jesse
Stayed 4 nights in Jun 2023
6/10 Okay
Michelle
12 Oct 2022
Disliked: Cleanliness, amenities, property conditions & facilities, communication
Poor communication and management did not appear to care about making the customer comfortable... On the first night of my stay, i asked for a sheet for the pullout couch...i just wanted it because there was not one already provided....the lady said she was busy and would call me back....she did not and when i called her back over an hour later, she sent it to voice mail not once but twice and responded.
That morning, ants (lots of ants) started coming up through the hard wood floors, they were on the countertops too....i was told that housekeeping would handle it around 1pm. This was at 9am when i reported it.
Housekeeping is the only reason i am giving this place an ok...they were wonderful...they handled the ants and made the fold out bed comfortable for my second night.
Management also did not address the broken air conditioner...in fact when we ask her about it, she rushed out the flat saying she did not know how to use it. It was October, but because we were on the 3rd floor and due to the heavy rain could not keep the windows open...it was a little stuffy.
I cannot in good faith recommend this place because managements response to simple requests were treated as if i were bothering them,
and i was only asking for basic items... this is my first negative reveiw and i traveled very often and for many years with Expedia.
Michelle
Stayed 2 nights in Oct 2022
10/10 Excellent
Tommy Chung Ki
28 Oct 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was completed.
Clean, spacious. Friendly check in staff!
Tommy Chung Ki
Stayed 6 nights in Oct 2025
10/10 Excellent
Jean-Christophe
2 Sept 2025
Liked: Cleanliness, room comfort, communication
Un séjour parfait !
Nous avons séjourné 10 nuits dans l'appartement du 3ème étage. Appartement grand, spacieux, chambre séparée, cuisine équipée, 2 climatisations. Propreté impeccable. Appartement très calme, car situé dans une rue à sens unique fermée à toute circulation à compter de 20h00. Magnifique vue sur la ville. Je recommande vivement !
Jean-Christophe
Stayed 10 nights in Aug 2025
6/10 Okay
Verified traveller
24 May 2025
Liked: Cleanliness, communication
Disliked: Room comfort
Bruitant. Quel dommage !
Bon séjour ! En revanche, l’appartement est au rez-de-chaussé, avec un trou sous la fenêtre qui donne sur la rue… On entend tout ce qu’il s’y passe, c’est dommage !
Verified traveller
Stayed 2 nights in May 2025
8/10 Good
BRUNO
17 May 2025
Liked: Cleanliness, room comfort, communication
Satisfaisant
Pas d'eau chaude à l'arrivée ! Une douche aurait pourtant fait tellement de bien après le voyage. Idem le lendemain matin ! Par contre lorsque nous l'avons signalé, l'hôte a été bien réactif et le problème résolu en peu de temps.
Dommage cet incident !
BRUNO
Stayed 3 nights in May 2025
6/10 Okay
Ghislaine
29 Apr 2025
Liked: Cleanliness
Disliked: Communication
Il manquait les serviettes de bain
Pas de lave vaisselle (mais pas grave)
Accueil très compliqué car pas les codes d'entrée à l'arrivée et aucune personne pour nous recevoir
Décevant !
Très belle vue sur la ville, bien situé, beaucoup de sites et services à proximité. L’adresse de la réception devrait toutefois être indiquée avant l’arrivée ainsi que la possibilité ou non de laisser les bagages en consige. Bon accueil.