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Reviews of Art Legacy Hotel Baixa-Chiado

5 out of 5
Art Legacy Hotel Baixa-Chiado
175 Rua Áurea, Lisbon

Reviews

9.8

Exceptional

Rating 10 - Excellent. 27 out of 30 reviews" "
Rating 8 - Good. 3 out of 30 reviews" "
Rating 6 - Okay. 0 out of 30 reviews" "
Rating 4 - Poor. 0 out of 30 reviews" "
Rating 2 - Terrible. 0 out of 30 reviews" "

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rohan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and the staff was very helpful.
Stayed 5 nights in May 2024

10/10 Excellent

Janaya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED our stay at the Art Legacy hotel. It’s a very nice hotel, in a fantastic area surrounded by great restaurants. But the best part is the staff, they are so accommodating! We switched our room preferences at the last minute and they were very nice about it, even brought us lovely drinks to sip while we waited! Great experience.
Stayed 1 night in Apr 2024

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the minute we walked in the staff was extremely attentive and welcoming. The food at the restaurant was fabulous! The location is very convenient . The room was cute and clean. The service again was heads above anywhere else that we have stayed in the world !
Stayed 2 nights in May 2024
Response from Daniela Oliveira on 16 May 2024
Dear Mr. Gary,We strive to provide the highest level of service and create a memorable experience for our guests, and it's rewarding to know that we succeeded in doing so for you.Thank you once again for choosing our hotel. We eagerly await the opportunity to welcome you and create more wonderful memories together.Kindest Regards,Daniela OliveiraFront Office Manager

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Amazingly beautiful hotel and staff!
Stayed 1 night in Apr 2024
Response from Daniela Oliveira on 12 May 2024
Dear Mr. Pierre,We extend our sincere gratitude for selecting the Art Legacy Hotel for your stay and for graciously sharing your feedback. It brings us immense joy to learn that we surpassed your expectations and that your experience with us was delightful. Your satisfaction is our utmost priority, and we eagerly anticipate the pleasure of welcoming you again soon.Warm regards,Daniela OliveiraFront Office Manager

8/10 Good

Eric Chik Wai

Liked: Cleanliness, staff & service, property conditions & facilities
The room too small
Stayed 6 nights in Apr 2024
Response from Daniela Oliveira on 1 May 2024
Dear Mr. Eric,We sincerely appreciate you sharing your feedback after your recent stay at Art Legacy Hotel. Your insights are incredibly important to us as we are always working to enhance our guests' experiences. We look forward to the opportunity to welcome you back to Art Legacy Hotel.Warm regards,Daniela OliveiraFront Office Manager

10/10 Excellent

Rachell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing and the staff couldn’t do enough for us. Very helpful and friendly.
Stayed 3 nights in Apr 2024
Response from Daniela Oliveira on 30 Apr 2024
We're thrilled to hear that you had an amazing experience at Art Legacy Hotel! Our team takes great pride in delivering exceptional service and creating memorable stays for our guests. Thank you for your kind words about our staff's helpfulness and friendliness. We look forward to welcoming you back for another fantastic stay in the future! If there's anything more we can do to enhance your experience, please don't hesitate to let us know.Kindest regards,Daniela OliveiraFront Office Manager

10/10 Excellent

romeo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff are the friendliest and most helpful that we have ever encountered on our trips around the world! We would have liked a peep hole in our door. Breakfast is good, but not consistent. There were days when the was very little smoked salmon available at varying breakfast hours. It should be replenished. Also, the french toast was a hit and miss for fruit on top. We both ordered it and one had abunch of fruit and the other didn't. If we ordered gluten-free, it came out so much better, lots of fruit and gourmet in appearance. For the eggs benedict, the hollandaise was barely warm., multiple times. This is such a cool and new hotel! We would return over and over again!!!!
Stayed 7 nights in Apr 2024
Response from Daniela Oliveira on 28 Apr 2024
Dear Mr. Romeo, We are delighted to learn that your experience was exceptional. We eagerly anticipate the opportunity to welcome you back in the future. Warm regards, Daniela Oliveira Front Office Manager

8/10 Good

Li

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Daniela Oliveira on 23 Apr 2024
Dear Li, Thank you for taking the time to share your thoughts about your recent stay at Art Legacy Hotel. Your feedback is important to us, and we appreciate it. We are delighted to hear that you enjoyed your stay with us and we look forward to welcoming you back to our hotel in the future. Kindest Regards, Daniela Oliveira Front Office Manager

10/10 Excellent

Balbir Inder Singh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and eager to help.
Stayed 2 nights in Apr 2024
Response from Daniela Oliveira on 23 Apr 2024
Dear Balbir Inder Singh,We sincerely appreciate your valuable feedback following your recent stay at Art Legacy Hotel. Your comments are truly cherished, and the entire team is delighted to hear that your experience was exceptional. We eagerly await the opportunity to welcome you back during your next trip to Lisbon. Warmest regards, Daniela Oliveira Front Office Manager

10/10 Excellent

Brannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Daniela Oliveira on 17 Apr 2024
Dear Mrs. Brannon,Thank you so much for reviewing us.We hope to welcome you back soon.Kindest Regards,Daniela OliveiraFront Office Manager

10/10 Excellent

Daphne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Daniela Oliveira on 12 Apr 2024
We strive to provide the highest level of service and create a memorable experience for our guests, and it's rewarding to know that we succeeded in doing so for you. Thank you once again for choosing our hotel. We eagerly await the opportunity to welcome you and create more wonderful memories together. Kindest Regards, Daniela Oliveira Front Office Manager

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff are amazing. They go beyond to help you at all times. They write in advance to see if you need advice for places to visit or help for tours. Loved our 4 nights there
Stayed 4 nights in Apr 2024
Response from Daniela Oliveira on 12 Apr 2024
Dear Mrs. Sara,Thank you so much for your glowing review of our Art Legacy Hotel! We are thrilled to learn that your stay with us exceeded your expectations. We take great pride in providing top-notch hospitality, and your appreciation motivates us to continue delivering outstanding service. Once again, thank you for choosing our hotel, and we look forward to welcoming you again in the near future. Kindest Regards, Daniela Oliveira Front Office Manager

10/10 Excellent

Andres

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 5 nights in Apr 2024
Response from Daniela Oliveira on 7 Apr 2024
Dear Mr. Andres,Thank you so much for taking the time to share your positive experience at our Art Legacy Hotel! We are delighted to hear that you enjoyed your stay with us and we look forward to welcoming you back to our hotel in the future. Kindest Regards, Daniela Oliveira Front Office Manager

10/10 Excellent

Wole

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Undoubtedly, this hotel stands out as one of the finest I've experienced. It offers a fantastic environment, complemented by an exceptional staff. The hotel exudes modernity, cleanliness, and a serene atmosphere. Its advantageous location near attractions and dining establishments, coupled with easily accessible transportation, further enhances its appeal. I enthusiastically recommend a stay at this beautiful hotel. You'll be delighted with your choice.
Stayed 4 nights in Mar 2024
Response from Daniela Oliveira on 7 Apr 2024
Dear Wole,Thank you so much for your glowing review of our Art Legacy Hotel! We are thrilled to learn that your stay with us exceeded your expectations. We take great pride in providing top-notch hospitality, and your appreciation motivates us to continue delivering outstanding service. Once again, thank you for choosing our hotel, and we look forward to welcoming you again in the near future. Kindest Regards, Daniela Oliveira Front Office Manager

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just Wow! From the moment you walk in you’re greeted with the most incredible sight of luxury & elegance. Every single member of staff go above & beyond for your every need & they couldn’t be more friendly. The rooms are magnificent, comfortable & so well put together. The breakfast is incredible with options to suit all. I booked the hotel for a very special occasion & was not disappointed at all. We were genuinely sad to leave.
Stayed 3 nights in Mar 2024
Response from Daniela Oliveira on 6 Mar 2024
Dear Mr. Martin,It is spetacular to hear that your experience was a masterpiece.We hope to have the chance of welcoming you again to Art Legacy for a even more luxurious and elegant experience.Kindest Regards,Daniela OliveiraFront Office Manager

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Art Legacy Hotel were welcoming, professional, and helpful and the hotel itself is uniquely beautiful in design. I would highly recommend it to friends and family.
Stayed 1 night in Feb 2024
Response from Dear Mrs. Tamara on 28 Feb 2024
Thank you so much for taking the time to share your positive experience at our Art Legacy Hotel! We are delighted to hear that you enjoyed your stay with us and we look forward to welcoming you back to our hotel in the future.Kindest Regards,Daniela OliveiraFront Office Manager

10/10 Excellent

Florence

Liked: Cleanliness, staff & service, property conditions & facilities
Hôtel très agréable, personnel accueillant et toujours prêt à rendre service. Restaurant de l hôtel très bon! Bref nous avons passé un agréable séjour
Stayed 3 nights in May 2024
Response from Daniela Oliveira on 12 May 2024
Dear Mrs. Florence,First of all we would like to thank you for choosing the Art Legacy Hotel as your destination, and for having taken your valuable time to comment your stay with us. We are delighted to know that we were able to exceed your expectations, and that you enjoyed your time spent in our Hotel. We look forward to welcoming you back in the near future.Best Regards,Daniela OliveiraFront Office Manager

10/10 Excellent

Morten Richard Stockflet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super flot design og meget lækre materialer i indretningen. Meget hjælpsomt og venligt personale.
Stayed 4 nights in Apr 2024
Response from Daniela Oliveira on 12 Apr 2024
Dear Mr. Morten,Thank you so much for taking the time to share your positive experience at our Art Legacy Hotel! We are delighted to hear that you enjoyed your stay with us and we look forward to welcoming you back to our hotel in the future. Kindest Regards, Daniela Oliveira Front Office Manager

10/10 Excellent

SHIGEYUKI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Daniela Oliveira on 8 Apr 2024
Dear Mr. Shigeyuki,We are delighted to hear that your recent stay at Art Legacy Hotel was a masterpiece and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Art Legacy Hotel for your stay. We look forward to welcome you again soon at our hotel. Kindest regards, Daniela Oliveira Front Office Manager

8/10 Good

Yvan

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Daniela Oliveira on 2 Apr 2024
Dear Mr. Yvan,Your insightful feedback from your recent visit to Art Legacy Hotel is deeply valued. The team is thrilled to learn of your exceptional experience. We eagerly anticipate the chance to host you once again on your next trip to Lisbon. With warm regards, Daniela Oliveira Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ce séjour dans cet hôtel était excellent, la qualité d'accueil, des prestations, les attentions vis à vis de la clientèle sont au rendez-vous. Le personnel est attentionné et aux petits soins. Rien à dire.
Stayed 2 nights in Feb 2024
Response from Daniela Oliveira on 27 Feb 2024
Dear Guest,Thank you so much for your glowing review of our Art Legacy Hotel! We are thrilled to learn that your stay with us exceeded your expectations. We take great pride in providing top-notch hospitality, and your appreciation motivates us to continue delivering outstanding service.Once again, thank you for choosing our hotel, and we look forward to welcoming you again in the near future.Kindest Regards,Daniela OliveiraFront Office Manager

10/10 Excellent

Matteo

Stayed 5 nights in Jan 2024
Response from Daniela Oliveira on 27 Feb 2024
Dear Matteo,Thank you so much for taking the time to share your positive experience at our Art Legacy Hotel! We are delighted to hear that you enjoyed your stay with us and we look forward to welcoming you back to our hotel in the future.Kindest Regards,Daniela OliveiraFront Office Manager

10/10 Excellent

maria teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecta estancia
Hotel de apertura reciente, si disfrutas el diseño es un hotel excelente para quedarte. La ubicación es perfecta para un viaje de turismo. Personal muy amable, el desayuno simplemete aceptable pero ni más ni menos que en el resto de europa.
Stayed 2 nights in Dec 2023
Response from Daniela Oliveira on 14 Jan 2024
Estimada Sra. Maria Teresa,¡Muchas gracias por tomarse el tiempo para compartir su experiencia positiva en nuestro Art Legacy Hotel! Estamos encantados de saber que disfrutó de su estancia con nosotros. Nos esforzamos por brindar el más alto nivel de servicio y crear una experiencia memorable para nuestros huéspedes, y es gratificante saber que logramos hacerlo para usted.Esperamos darle la bienvenida nuevamente a nuestro hotel en el futuro. Una vez más, gracias por elegir nuestro hotel y esperamos tener el placer de recibirlo nuevamente pronto.Saludos cordiales,