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Reviews of Sheraton Lima Historic Center

4 out of 5
Sheraton Lima Historic Center
Paseo De La Republica 170, Lima, Lima

Reviews

8.8

Excellent

Rating 10 - Excellent. 276 out of 457 reviews" "
Rating 8 - Good. 115 out of 457 reviews" "
Rating 6 - Okay. 37 out of 457 reviews" "
Rating 4 - Poor. 18 out of 457 reviews" "
Rating 2 - Terrible. 11 out of 457 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Flor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall an outstanding hotel. I did not have high expectations when I booked this hotel but It exceeded my expectations. I had stayed at different hotels while traveling to Peru with my family in years past but I was extremely satisfied with my stay at the Sheraton Hotel. This will definitely be the hotel I'll stay at when I visit Peru next time.
Stayed 4 nights in May 2024

10/10 Excellent

DANTE

Travelled with partner
Liked: Amenities
Nice place.. very quiet
Stayed 1 night in May 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely Perfect
Stayed 1 night in Feb 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Mr Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasure to stay if only for a few days at Sheraton. Excellent service and and a variety of food available.
Stayed 3 nights in May 2024

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, confortable beds and safe
Stayed 1 night in May 2024

10/10 Excellent

abraham

Liked: Cleanliness, amenities, property conditions & facilities
Clean and secure I recommend everyone want 😊
Stayed 2 nights in Apr 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Paula Kay, Duluth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sheraton Lima Historic Center is an extremely nice hotel. The hospitality was above and beyond.
Stayed 14 nights in Mar 2024

10/10 Excellent

Ademar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a reliable and professional employees working there. Also the hotel is complete safe because every customer has a key only to go to where he is located.
Stayed 3 nights in Mar 2024

10/10 Excellent

Enrique, SUNNYVALE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though was my first time staying on this hotel I found out that it's pretty and has a security stay on becuase your room key goes only where its your room and not running over other floors
Stayed 1 night in Mar 2024

8/10 Good

SU-HSIA

Stayed 2 nights in Mar 2024

10/10 Excellent

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very kind
Stayed 1 night in Mar 2024

10/10 Excellent

donghao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location in historic Lima.
Stayed 3 nights in Feb 2024

10/10 Excellent

lazug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice
Stayed 3 nights in Jan 2024

6/10 Okay

Zdenek

Stayed 2 nights in Feb 2024

10/10 Excellent

Karen, Marshfield

Travelled with partner
Liked: Amenities
Beautiful hotel right in historic oart of Lima. Beautiful and clean room, very nice staff and a breakfast that was amazing.
Stayed 1 night in Feb 2024

8/10 Good

Norma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It was very pleasant. Breakfast was great. Williams gave us a nice service 😊
Stayed 1 night in Feb 2024

10/10 Excellent

Cesar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Barry, Rocky River

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room service was a miss (just didn't answer the phone late) but all and all a great stay.
Stayed 1 night in Jan 2024

10/10 Excellent

Juan G.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jan 2024

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities
A very nice place to stay and the staff is terrific.
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's the people
Very helpful and accomodating staff. We stayed 2 days, then left for 3 days to Cusco, and returned for 2 dsys more. They stored our luggage for those 3 days, and brought it to our 2nd room immediately upon arrival. Also, they found and returned my husband's phone he left in the lobby pronto.
Stayed 2 nights in Jan 2024

6/10 Okay

Patrick

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
A tale ( or stay) of 2 halves. Really comfortable beds and great linen. Wonderful blackout curtains. Room was quiet after the ‘ in house market’ finished downstairs in the evening. Check in was slow ( like Soviet era queues for no good reason) and the door fob temperamental including not working in the lift and getting stuck on top floor with no way down. A hot shower triggered the fire alarm system in the dated edifice. No tea/coffee facilities, presumably as any steam would trigger the fire system. Staff were both attentive and indifferent. The buffet was poor quality with the same potatoes served for breakfast. ‘A fur coat no xx kind of place’
Stayed 2 nights in Jan 2024

8/10 Good

jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel needs a major renovation to be considered 5 star. The air condition in the room doesn’t work. The carpets are dingy and the restrooms are dark.
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
One of worst experiences we've had in a while!
The ac didn’t work in our room. A fan was brought up but the room was still much warmer than we like. The latch on our door knob didn’t turn so we piled our suitcases behind it. The second night our smoke detector alarmed @1:40am awakening us. We called the front desk and the phone rang and rang before someone picked up. She said she’d send security up to check it. The alarm went off and on again two more times but no one ever came up. We complained at the front desk in the morning and they said maintenance would be up in 20 minutes. After eating breakfast, we went back upstairs to get ready for the day. The alarm went off 2 more times. We asked to be moved to another room which they did arrange. That room’s ac worked but the fan didn’t work. The safe didn’t lock. And the sliding glass door overlooking the back of the hotel did not lock. We were very glad to be checking out the next day. Would definitely not recommend!
Stayed 3 nights in Dec 2023

10/10 Excellent

Thomas

Liked: Property conditions & facilities, room comfort
Great place
Very nice hotel. very clean and great service
Stayed 4 nights in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food buffet and service is excellent! Shout out to William who surprised me with an artfully designed coffee!
Stayed 4 nights in Nov 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Decent place, comfy bed
The bed was comfortable, and it gets dark as a cave if you close the blinds, which makes it great for sleeping…most of the time. If you stay on a weekend, there may be a lot of noise from a party such as a quinciñera. The carpets were old and dirty in the hallways, and they need more lobby seating. The restaurant was nice, and the staff were very accommodating. It’s a little far from most of the tourist places.
Stayed 6 nights in Nov 2023

10/10 Excellent

MARCO, SCRANTON

Very nice
Stayed 3 nights in Nov 2023

8/10 Good

joel

Liked: Cleanliness
Stayed 5 nights in Oct 2023

10/10 Excellent

jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place in a mall area safe
Stayed 1 night in Oct 2023

8/10 Good

Octavio, BAKERSFIELD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to historic sites. Friendly staff
Stayed 2 nights in Oct 2023

8/10 Good

Francisco, San Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and helpful
Stayed 4 nights in Oct 2023
Response from Guest Service Team on 20 Oct 2023
Dear Guest,Greeting from Sheraton Lima Hotel & Historic Center. We are very grateful to you for taking the time to answer our satisfaction survey.We appreciate the good comments regarding the service, I will be sending your thanks to each corresponding areaWe hope to have you again soon!If there is anything we could assist you with in the future, do not hesitate to contact us.

10/10 Excellent

Guillermo

Stayed 1 night in Oct 2023

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Service Team on 17 Oct 2023
Dear guest Receive a warm greeting from Sheraton Lima Hotel & Historic Center. We are very grateful to you for taking the time to answer our satisfaction survey.We are grateful to receive your comment and to learn about your experience al our hotel. We look forward to serving you.

6/10 Okay

Zhongyun

Liked: Cleanliness, amenities, property conditions & facilities
Hotel is well decorated, the front desk and the staff in restaurant of the lobby do not seem to be proactive enough nor do I feel they were able to demonstrate basic hospitality and professionalism to guests who just arrived in this city and professionalism to be consistent with Marriot’s level
Stayed 1 night in Oct 2023
Response from Guest service team on 13 Oct 2023
Dear GuestReceive a warm greeting from Sheraton Lima Hotel & Historic Center. We are very grateful to you for taking the time to answer our satisfaction survey.We are grateful to receive your comment and to learn about your experience al our hotel. We look forward to serving you.

10/10 Excellent

AIMEE

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly , front desk excellent , fast and efficient , comfortable bed close to historical center
Stayed 2 nights in Oct 2023
Response from Guest Service Team on 13 Oct 2023
Dear GuestReceive a warm greeting from Sheraton Lima Hotel & Historic Center. We are very grateful to you for taking the time to answer our satisfaction survey.We are grateful to receive your comment and to learn about your experience al our hotel. We look forward to serving you.

10/10 Excellent

Ryan

Stayed 1 night in Oct 2023
Response from Guest Service team on 13 Oct 2023
Dear Guest Receive a warm greeting from Sheraton Lima Hotel & Historic Center. We are very grateful to you for taking the time to answer our satisfaction survey.We are grateful to receive your comment and to learn about your experience al our hotel. We look forward to serving you.

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, amicable,kind, problem solvers.
Stayed 2 nights in Oct 2023
Response from Guest Service Team on 13 Oct 2023
Dear Guest Receive a warm greeting from Sheraton Lima Hotel & Historic Center. We are very grateful to you for taking the time to answer our satisfaction survey.We are grateful to receive your comment and to learn about your experience al our hotel. We look forward to serving you.

10/10 Excellent

Melanio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom in my room was little bit small and tight.
Stayed 4 nights in Sep 2023
Response from Guest Service Team on 13 Oct 2023
Dear Guest Receive a warm greeting from Sheraton Lima Hotel & Historic Center. We are very grateful to you for taking the time to answer our satisfaction survey.We are grateful to receive your comment and to learn about your experience al our hotel. We look forward to serving you.

6/10 Okay

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Some good parts but disappointment overall
We booked 3 nights this hotel at the end of our 3 week tour of beautiful Peru to relax before returning home. The main reasons for booking were that the hotel has a pool and the location near to the historic centre. After we had checked in we went for a wander around the hotel to find the pool and found it closed. It turns out that the pool is "seasonal" and only open for 4 months of the year, December to March. We booked through Hotels.com and "seasonal" is only mentioned hidden away at the bottom of the page. Other sites show the pool facilities in a similar way. This was extremely disappponting for us. The reception and bar staff at the hotel were all really lovely, helpful and efficient Breakfast was a disgrace. No cleared tables available when we arrived at 9am and no staff around to clear a table for us. We ended up taking place settings from one table and moving them to another to make up a table for 2 for ourselves. We had to help ourselves to coffee from the staff serving station as no one was serving coffee. There was no meat of cheese at the counter just empty serving dishes. There were no pastries left just empty serving dishes again Also there were no plates under the serving area to get your food. There was an omelette chef who was doing his best but there was a massive queue given that there was little other food available. The room was OK. Quite dated but clean and maintained (apart from an empty shower gel dispenser) We had asked for a high floor room d
Stayed 3 nights in Sep 2023
Response from Guest Service Team on 2 Oct 2023
Dear Guest I hope this message finds you well. I would like to extend our heartfelt apologies for the problems you experienced during your recent stay at our hotel. Your comfort and satisfaction are of utmost importance to us, and we are truly sorry for any inconvenience you may have endured.We take your feedback seriously, and I want to assure you that we are taking immediate steps to address the issues you encountered. Our team is dedicated to providing exceptional service and ensuring that our guests have a pleasant and stress- free stay, and it's clear that we fell short of our own standards during your visit.

10/10 Excellent

Tanya

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Sheraton has the best beds! We slept like babies! The only thing is their pool is closed due to renovations.
Stayed 1 night in Sep 2023
Response from Guest Service Team on 29 Sept 2023
Good afternoon dear GuestReceive a warm greeting from Sheraton Lima Hotel & Historic Center. We are very grateful to you for taking the time to answer our satisfaction survey. I'm glad to hear that you had a positive experience during your hotel stay and that you received a good rating. If you have any more questions or if there's anything else I can assist you with, feel free to ask. Best Regards,

2/10 Terrible

Angel

Travelled with family
Was horrible during the night. Was show on the street and music was very loud to 2 pm
Stayed 3 nights in Sep 2023
Response from Guest Service Team on 29 Sept 2023
Dear GuestI hope this message finds you well. I would like to extend our heartfelt apologies for the problems you experienced during your recent stay at our hotel. Your comfort and satisfaction are of utmost importance to us, and we are truly sorry for any inconvenience you may have endured.We take your feedback seriously, and I want to assure you that we are taking immediate steps to address the issues you encountered. Our team is dedicated to providing exceptional service and ensuring that our guests have a pleasant and stress-free stay, and it's clear that we fell short of our own standards during your visit. If you have any further questions or if there is anything else I can help you with, please don't hesitate to ask.

4/10 Poor

Elizabeth

Stayed 1 night in Sep 2023
Response from Guest Service Team on 29 Sept 2023
Dear GuestI hope this message finds you well. I would like to extend our heartfelt apologies for the problems you experienced during your recent stay at our hotel. Your comfort and satisfaction are of utmost importance to us, and we are truly sorry for any inconvenience you may have endured.We take your feedback seriously, and I want to assure you that we are taking immediate steps to address the issues you encountered. Our team is dedicated to providing exceptional service and ensuring that our guests have a pleasant and stress-free stay, and it's clear that we fell short of our own standards during your visit. If you have any further questions or if there is anything else I can help you with, please don't hesitate to ask.

10/10 Excellent

Tanya

Travelled with family, Travelled with partner
Súper clean, confortable and service went above and beyond!
Stayed 1 night in Sep 2023

10/10 Excellent

Elmer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is the second time I went to Sheraton . Everything is excellent.
Stayed 10 nights in Aug 2023
Response from Guest Service Team on 29 Sept 2023
Estimado HuéspedReciba un cordial saludo de Sheraton Lima Hotel & Historic Center. Le estamos muy agradecidos por tomarse el tiempo de responder nuestra encuesta de satisfacción.Me alegra saber que tuvo una experiencia positiva durante su estadía en el hotel y que recibió una buena calificación. Si tiene más preguntas o si hay algo más en lo que pueda ayudarle, no dude en preguntar.

10/10 Excellent

Maxwell

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Sep 2023
Response from Guest Service Team on 29 Sept 2023
Estimado HuéspedReciba un cordial saludo de Sheraton Lima Hotel & Historic Center. Le estamos muy agradecidos por tomarse el tiempo de responder nuestra encuesta de satisfacción.Me alegra saber que tuvo una experiencia positiva durante su estadía en el hotel y que recibió una buena calificación. Si tiene más preguntas o si hay algo más en lo que pueda ayudarle, no dude en preguntar.

10/10 Excellent

Maxwell

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was generally clean and comfortable, meals were well prepared, and the staff was very hospitable.
Stayed 5 nights in Sep 2023
Response from Guest Service Team on 29 Sept 2023
Estimado HuéspedReciba un cordial saludo de Sheraton Lima Hotel & Historic Center. Le estamos muy agradecidos por tomarse el tiempo de responder nuestra encuesta de satisfacción.Me alegra saber que tuvo una experiencia positiva durante su estadía en el hotel y que recibió una buena calificación. Si tiene más preguntas o si hay algo más en lo que pueda ayudarle, no dude en preguntar.