Bar (on property)

Reviews of Royal Inca Hotel

2.5 out of 5
Royal Inca Hotel
Manzana B lote 25 Urbanizacion Filadelf, San Martin de Porres, Lima, Lima

Reviews

7.0

Good

Rating 10 - Excellent. 33 out of 131 reviews" "
Rating 8 - Good. 36 out of 131 reviews" "
Rating 6 - Okay. 41 out of 131 reviews" "
Rating 4 - Poor. 12 out of 131 reviews" "
Rating 2 - Terrible. 9 out of 131 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Maciel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for early flights!
Adequate place for an overnight stay for an early morning connection flight. Having said that, I highly recommend to use the transportation service provided by the hotel. The area around the hotel definitely doesn't inspire safety.
Stayed 1 night in Dec 2019
Response from NC on 15 Jan 2020
Dear guest, Thank you for taking time to write us. We are glad you used the taxi service. We provide transfers 24hrs and we are very close to the airport. Regarding the street we are working with authorities to make better our green area. Thank you for staying with us, we appreciate your comments and time.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2019
Response from NC on 31 Dec 2019
Dear Guest Thank you for choosing us,we are glad you had great stay with us.

6/10 Okay

Verified traveller

Disliked: Staff & service
Cleaning staff is excellent. My room was always clean and orderly. Front staff did not do their job waking me resulting in a “no show” when my tour guide tried to pick me up. They did not wake me because the day before I refused to book a tour through the hotel because their tour guide is incompetent. I demand Polo Cusco suites a reimbursement for my missed trip of $47.50.
Stayed 2 nights in Nov 2019
Response from NC on 4 Dec 2019
Dear Guest Than k you for taking time to write us, We are sorry you had bad experience at polo Cusco but we are not Polo Cusco, i guest you got confused. We are Royal Inca Hotel close to Jorge Chavez International airport, hope this helps to clarify.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Hotel sent a driver to pick us up at the airport, 15 min drive away. Stayed here because wanted somewhere close to the airport to sleep. We arrived at 10:30pm and had a flight out to Cusco the next morning at 10am. The property is older, but maintained well and pretty quiet. The neighborhood is so so, no reason to stay here unless you are transitioning, not near anything of interest. Breakfast was ok, small but eggs to order. They charged us $20 roundtrip to airport and back. Not a great price, but it was convenient. Nice staff, very little English.
Stayed 1 night in Nov 2019
Response from NC on 4 Dec 2019
Hi dear Guest, We are gald you had great stay in our hotel and we want to say thank you for taking time for telling us your experience, we appreciate it, we are very close to the airport so we work back and for picking up our guest 24hrs. There are a lot of things to do around, just let us to know, we have tours around Lima Downtown , Ballestas island, Port of Callao, San Felipe Fort and much more. Hope we can take you there in your next trip! Royal Inca Team!

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great staff! We stayed at the hotel for a night. This is a great place if you’re only concern is to get a good nights sleep and head to the airport the next day. When we arrived, the neighborhood seemed a little sketchy, but we were warmly greeted by reception. Even came out to help us with our luggage. Room was good. Functioning hot water, clean bed, working a/c and free wifi In the room. Unfortunately, we left too early to get the free breakfast. Again, I would recommend this place, if you’re not bouje. Shuttle to and from airport is available, just double check on the rate. Overall, if I needed id stay there again.It’s great for what you pay. ¡Gracias de nuevo por sus atenciones a todos ahí en Royal Inca Hotel!
Stayed 1 night in Nov 2019
Response from NC on 1 Dec 2019
Dear Guest, Thank you so much for traking time to fill out your comments, we are very happy you had an amazing time with us.Thank you for recognizing and valuing our work, we are always improving and to we are here serve you, we are glad that we have met your expectations and it is a great for us to meet you from the airport with a smile big smile from ear to ear, we hope to see you soon, a greeting from Royal team Inca!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Used hotel to overnight for a connecting flight to Santiago the following morning. Hotel is about ten minutes from the airport. Street in front of the hotel is very busy beginning around 6AM so it is best to request a room in the back if noise is an issue.
Stayed 1 night in Nov 2019
Response from NC on 11 Nov 2019
DearGuest Thank you for taking time to dropp some comments about your stay in our hotel Royal Inca. We are very close to the airport and we are very happy to wait for all our guest to pick up from the airport. We always take if there is an special request. We are in a bussy street, we try to accomodate to everyone in a quite room away from the noise. Hope this doesnt retract your stay.Hope we see you soon back!. Best Regard. Royal Inca Team

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were picked up at the airport as promised. Large vehicle to accommodate 4 people and luggage. Friendly driver.
Stayed 1 night in Oct 2019
Response from NC on 17 Oct 2019
Dear Guest, Thank you so much for taking time to review us, we appreciate it so much. We love to wait for all our guest at the airport, as soon as you let us to know that you are at the airport we are there! as long as we have all your flight details, we run to get you and take you to our Hotel. We want to meet you again in your next trip. Thank you so much for staying with us! Best Regard Royal Inca Team! NC

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019
Response from NC on 28 Sept 2019
Dear Guest Thank you so much for taking your time in reviewing us with great score, hope you had an awesome stay with us and we will be waiting for your next stay with us in our amazing Hotel named home!. Good bye with big warm hug see you at the airport in your next arrival at the airport. Royal Inca team

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2019
Response from Nc on 22 Sept 2019
Thank you for staying with us, we appreciate your positive review and hope to see you in your next trip. Best regard Royal Inca Team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! They are kind and informative. They made me feel safe and welcome. I arrived to Lima like at 2AM due to my flight being delayed , I requested a pick up and the staff was there when I arrived. I only spend a night in the hotel, and that was enough to love this place. It was stress free.
Stayed 1 night in Sep 2019
Response from NC on 4 Sept 2019
Dear Huespesd, thank you for taking the time to write and for valuing our work, we work 24 hours providing the best service and make amazing your stay i, we hope to see you again soon. Your Royal Inca team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Great service & hospitality!! They were very helpful and attentive.
Stayed 1 night in Jul 2019
Response from Noemi and Team. on 27 Jul 2019
Dear Guest, Thank you very much for taking time to write a positive review of our service, that makes us proud of our work and let us know that our work and team effort is a triumph for our company and our guests. We are very grateful for preferring and we are here to serve you whenever you are home. We look forward to your next visit and we will be waiting for you.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Is the only hotel close to the airport for a decent price. The pick up service is outstanding. Hotel is clean in this service is very good. The breakfast for simple but good. I have heard complaints about the cost of the return service to the airport, but if you consider the free pick up as a cost, both the pick up and the return is a good price. I read that the bottom sheet was made out of plastic and that is not true. However it was very stiff and uncomfortable. I am not sure if it’s because they use to much starch or poor quality sheets. Like even more expensive hotels in Lima, if the sun the didn’t come out, you’ll be without hot water.
Stayed 1 night in Jun 2019
Response from NC on 22 Jun 2019
Dear Guest, Thank you so much for taking time to fill our your comment, its very appreciated for it, we are here to listen and change all our guest concerns and asnwer all inquires. You are corecy, we privide free transfer from the airport 24hts , beside that we waiti untill you clear up with inmigration and pick up your luggages and those take time we are happy to all for you. We have new bed sheets thats why feels like stiff and little hard. Some matresses protector feels very smooth to keep them clean.( its not plasctic). Regarding the hot water; we renovated with natural gas all the building, The company Calidda conected to all the buiding very safe.We used to use a gas cointainer and when it was over, we had to replace it and sometimes it took an hour. now with the new system it never ends is like the water that we have all the time and it never ends. our cleaning is our priority, poverty does not mean dirt, so we educate ourselves, thats so important for everyone. It was really great to aswer all inquires and we are here to assist whenever you need us. We love to hear from you Best regard Noemi and my team

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
The personalized attention was great. I truly enjoyed my time in Lima at the Inca Royal Hotel Ana Spa
Stayed 5 nights in Jun 2019
Response from NC on 13 Jun 2019
Wooooo we are so happy that you enjoyed it, thank you so much for taking time and write your positive comment in our website. Hope to see you in your next trip to our amazing hotel and country. Our entire Team wants to say THANK YOU FOR STAYING WITH US.

8/10 Good

Candace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Surprise
Great host and amazing amenities. Sauna and eucalyptus steam room.
Stayed 1 night in Jun 2019
Response from Nc on 8 Jun 2019
Thank you so much for taking time your amazing experince in our hotel. We love having you , we are so happy you got Sauna service which so healthy for you lungs, make breath pure natural herbs from Amazonas. It helps you to clean your skin and it takes away your stressful. Hope we see you in your next trip our our country.

10/10 Excellent

IncaHiker, Houston, Texas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The airport pickup was great. Hotel has Restaurant, Sauna and Massage services in house. The hotel has a taxi service in house. The driver was friendly and helpful. We used his Taxi services for going around the city. On our way back from Miraflores, we went shopping and asked the driver to take the kids to Hotel. He was reliable.
Stayed 2 nights in May 2019
Response from Noemi on 4 Jun 2019
Dear guest Thank you so much for taking your value time, we appreciate your fee back, our entire team thank you so much for the great comment. Hope see you in your next trip to our amazing countey.

8/10 Good

leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good to connect to an early flight.
Though the neighborhood is questionable, the hotel is very secure. Perfect for a connecting flight at the nearby airport, thus avoiding the terrible airport traffic.
Stayed 1 night in May 2019
Response from NC on 4 Jun 2019
Dear guest We appreciate you owesome feedback from our service, we want to your stay being the most Amazing and unforgettable. We offer free transfer 24hrs, restaurant morning, lunch and dinner. Our goal is provide you best service. Hope to see you in your next trip to our country.

10/10 Excellent

Kadie, Atlanta

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in this hotel for 24 hours during our layover. The staff was very nice and accommodating. We were taken to Plaza Norte and back by transportation provided by the hotel. We also got massages (also right in the hotel) for 30 soles per person. The ride back to the airport cost us 32 soles. Yes, the area around the hotel is not very pleasant, there is a lot of trash, but I felt safe walking at 8 pm in the dark to Totus supermarket 10 mins away. The room was clean with spacious bed, clean sheets, large bathroom and hot water. Overall, it serves the purpose of staying there when you have a layover and don’t want to pay $170+ for a night at the hotel located right at the airport.
Stayed 1 night in May 2019
Response from Noemi on 15 May 2019
Dear Guest, We are so glad to hear an amazing positve comment of our Hotel. yes we provide free transfer from the airport 24hst, way back to the airport guest pay or if you want to go other places. Our safety Taxi service is available 24hrs. We are glad that you used our amazing sauna which is located 4th floor. Supermarke and others restaurants are just walking distance.We are very glad that you had great stay in the Room which is very comfortable beds. We hope to see you in your next visit in our Hotel.

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from Noemi on 12 May 2019
Dear Guest Thank you so much for taking time to fill the comment out, we are appreciate it, we are so happy knowing that we are doing great job,it encourage us keep working hard with out team to make your stay unforgetable. Hope we can see you in next visit to our amazing Royal Inca Hotel.

8/10 Good

Fernando

Liked: Cleanliness, staff & service, room comfort
For long stopovers
I stayed in royal Inca hotel due to my flight was delayed 12 hours so a needed a place to sleep. The price is fair for what you get. The hotel is near the airport and they offer transportation that is quite competitive with taxis/Uber prices. The staff is friendly, actually they picked me up at midnight and the check in process was quick. The rooms are simple, but if you want a place to stay a couple of hours while waiting for your flights, and cheap, this is your place.
Stayed 1 night in May 2019
Response from Noemi on 11 May 2019
Dear guest thank you for dropping very important information for other future guests, yes we provide 24hrs free transfer, if your flight gets delay we wait for you bacause we work for you and you are our guest. Thank you so much for staying with us. Hope we see you in your next trip to our amazing Hotel.

10/10 Excellent

Katlyn, Barrington Nova scotia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Noemi on 9 Feb 2019
Dear guest Thank you so much for great score and thank you for staying with.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Serves our purpose of having a place to stay for a 12 hour layover from lima to atlanta. The driver who is the son in law of the owner even drove us to a mall and picked us up on time.
Stayed 1 night in Dec 2018
Response from Noemi on 26 Dec 2018
Dear Guest thank you so much for taking your time to write us, we really appreciate your amazing feeback and its very important to us, it makes us to encourage to keep working hard for you and for all our guest. Hope to see you in your next trip lo our amazing country and hotel.

8/10 Good

Betty, Ottawa, Canada

Travelled with family
Liked: Cleanliness, staff & service
We arrived late 1:00 am. The hotel picked us up at the airport with our names on a sign, which is very nice. The room is small and no shampoo. However, it is clean and the hot water is nice. You can have breakfast for 5 sol per person
Stayed 1 night in Dec 2018
Response from Noemi on 17 Dec 2018
Dear guest Thank you so much for your feedback which is very important for us. Please feel free ley us to know right away año concern so se can fix it. We appreciate and we are going make sure everybody gets shampoo. Hope to see you in your next trip.

6/10 Okay

Karl

Liked: Staff & service, room comfort
Spacious room but upstairs. Tranaport from airport fine. However serious problems with wifi in room and not a lot around the hotel. Good selection of tv channels.
Stayed 1 night in Dec 2018
Response from Noemi on 13 Dec 2018
Dear guest thank you so much for review our service, we are very happy to work hard to give you best service, also we want apologize for the inconvenience you had with wifi, we are going to ask Internet company to check it and avoid futures inconvenience. We appreciate you feedback its very important to us. Hope to see you in your next visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for lay over for flight. You pay for what you get. Contact hotel & they’ll be there to pick you up name on card. Close to airport 10 minutes. When you arrive you may be a little concerned but rooms clean & comfortable. Breakfast free and adequate included in room price.
Stayed 1 night in Nov 2018
Response from Noemi on 4 Dec 2018
Thank you so much for taking time to writte your great comment about our service, we are working hard to make your vacation better everyday and we love to pick up, meet and give a welcome to our guest at the airport. Hope to see you on your next trip our amazing Hotel Royal Inca.

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Clean room. Hot water. Great people. No elevator. Typical breakfast. Eggs and fresh bun. Close to airport. I would recommend it for quick, cheap layover .
Stayed 1 night in Nov 2018
Response from Noemi on 30 Nov 2018
Dear Guest, Thank you so much for taking your time to write great about, we love to work and make your vacation amazing, we love to work in team and thank you so much for staying with us, hope to see you in your next trip in our amazing Royal Royal Inca Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2018
Response from Noemi on 11 Nov 2018
Dear guest, Thank you so much for giving us a great score,we are very proud to work hard and in team for you. Hope to see you soon back to our beautiful Royal Inca Hotel Lima Peru.

6/10 Okay

Linh, Portland

Liked: Cleanliness, staff & service, room comfort
It. was good to have staff to pick up airpot when. I first arrived at Lima I was unfamiliar at the airport and the city
Stayed 1 night in Oct 2018
Response from Noemi on 31 Oct 2018
Dear guest, Thank you so much for taking time to dropp some great comments about our service. We love to pick up our guest 24hrs , we love to give a big smile where we recive you at the airport first! Once again thank you so much for staying in our hotel and hope to see you soon back!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a plain vanilla hotel. I arrived early early in the morning and departed a few hours later. It was perfect for a quick nap and a shower. There is a modest breakfast available in the morning. Pick up from the airport was seamless. For $10, I was driven back to the airport a few hours later. Excellent deal.
Stayed 1 night in Oct 2018
Response from Noemi on 20 Oct 2018
Dear guest, Thank you so much for taking time to fill you comment out, we are very happy to read positive comment about our amazing hotel, Our team Royal Inca wants to say thank you for staying with and hope to see you back soon, we work to provide yo the best service you desirve. See you soonback!

10/10 Excellent

Juan, Chicago IL.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super close to the airport. I would recommen this hotel if you have a few hours to take a shower, and some quick sleep before catching another flight. Can be a bit noisy from traffic, but nothing the hotel can do about it. Nice pressure in shower and plenty hot water. Communication and service was outstanding.
Stayed 1 night in Oct 2018
Response from Noemi on 9 Oct 2018
Dear guest thank you so much for taking your time to write a comment, we are very happy to work to make the best of us for your vacation, hope we can see you near in the future in your next trip to our country and hotel.

10/10 Excellent

thomas, Murrieta, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Nice clean room with comfortable bed and friendly and helpful service in English. The surrounding area is a little bit rough, but good priced room near the airport is what we got.
Stayed 1 night in Sep 2018
Response from Noemi on 6 Oct 2018
Dear guest thank you so much for giving us your great score, we love working hard to give the service. Hope to see you in your next visit to our beautiful Peru.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and accomodating considering I was
I flew in to Lima from Iquitos and had to fly out early the following morning. This Hotel was very convenient and accommodating. I was picked up from the Airport and promptly returned the following morning to catch an early flight out. The desk reception was friendly and nice. Wonderful view from restaurant and a very interesting location, nice neighborhood w/ restaurants nearby.
Stayed 1 night in Sep 2018
Response from Noemi on 29 Sept 2018
Thank you so much for the great review of our amazing hotel, we love to work and give the best service, we appreciate it so much and that way you are letting know other guest to visit us. See you in your next trip to our Royal Inca Hotel, our team will be waiting for your return.

6/10 Okay

Casper

Liked: Staff & service
Stayed 1 night in Sep 2018
Response from Noemi on 29 Sept 2018
Thank you for giving us the great score and we would love to hear more from you and we could do more for you. hope your visit in your next visit to our amazing Royal Inca Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff member very helpful! I would certainly recommend this hotel to other visitors to Lima, Peru.
Stayed 7 nights in Sep 2018
Response from Noemi on 21 Sept 2018
Dear guest we are so happy to hear an amazing score from you , we work very hard to provide the best service you deserve, and we share great news like this with our staff and celebrate it, thank you so much and see you in your next visit to our Hotel.

6/10 Okay

Melissa

Liked: Staff & service
Safe once you get in the front door. Comfortable room and bed. No hot water. Nice receptionist though, who was very helpful.
Stayed 1 night in Aug 2018
Response from Noemi on 16 Aug 2018
Dear guest thank you so much for your feedback, we are very thankful for your comments, we are taking seriouly all your feedbacks and we are are going to make better everyday. We appreciate it. Hope to see you in your next visit to our beautiful hotel.

8/10 Good

Adrian

Liked: Cleanliness, staff & service
Stayed 1 night in May 2018
Response from Noemi on 1 Aug 2018
Thank you very much for givingus your great score, we are happy to give you best service and we work hard for that. Hope to see you on your next visit to our Home named Royal Inca Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideally located for airport transfers
Very close to the airport in Lima and with a reliable shuttle service. The price of the hotel included collection at the airport, very handy as I arrived at 01:20 am. It perfectly helped my transition to Lima. The staff were very helpful throughout.
Stayed 1 night in Jan 2018
Response from Noemi on 28 Feb 2018
Thank you very much for the great positive comments about our service, hope we see you on your next trip to Lima Peru. Royal Inca is proud to work for our all Guests 5 star.

8/10 Good

Vicki, QLD

Liked: Cleanliness, staff & service
Easy to book. Wonderful and helpful staff on arrival. Room was basic but clean.
Stayed 1 night in Dec 2017
Response from Noemi on 2 Jan 2018
Dear Guest thank you for you positive comments, we are very happy to serve you, see you soon on your next trip to Lima Peru. We will be awaiting for you!!!!.

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Noemi on 2 Jan 2018
Dear Guest thank you for putting you positive rating to our service, we are working hard to provide a great service and see you soon!

4/10 Poor

Atgc1, PA, USA

Liked: Cleanliness, staff & service
Disliked: Room comfort
Basic hotel no hot water,
Basic hotel no hot water, the area is close to the airport but a little eerie at night. The staff is extremely friendly and helpful.
Stayed 1 night in Nov 2017
Response from Noemi on 4 Jan 2018
Dear guest thank you for taking your time to fill a comment about our service. We apologize for the inconvenience you had with hot water, we take seriously and we will keep checking the improvment of this situation and it wont happen again. Regarding soroundings, there a lot of this to do, just ask to the front desk to asssit you with tours, we can help you to organize it.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2017

4/10 Poor

Blair

Disliked: Cleanliness, staff & service
Stayed 1 night in Jun 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Dirty smell
We stayed at this hotel as a last minute booking after missing our plane to Cusco. The hotel is not too far from the airport, I believe its about 2 miles. When we arrived the bar gate was closed. After knocking and yelling for 5 minutes a young man finally came to open the door. He was expecting us already but was not very friendly. The room smelled like they had mopped it with a dirty mop. The bed was big and the bath tub as well but the smell was very strong. We were exhausted from our long trip we just went to bed and dealt with it. We had to catch a plane early in the morning. My husband also mentioned that in the middle of the night someone was going around checking doors....I have never been in a hotel where they go around checking them. It was sketchy. I wouldn't stay here again.
Response from Noemi on 17 Jun 2017
Dear guest, Thank you for taking time to fill out your comment and we apologize for all incovenience you had during your stay with us. We are going to forward the issue to the main office . We are going improve in this matter and give better sevice to all our Guest. Thank you for letting us to know and we can improve. Best Regard. Royal assistant Jose Castro

4/10 Poor

dave, USA

Disliked: Cleanliness, property conditions & facilities, room comfort
One night stay before Cuzco
Close to airport but area not a good to stay...No elevator and 3 stories to carry bags...

10/10 Excellent

Maricel , USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
It was nice stay except they can't speak and understand English but hotel staff very nice and helpful they're trying they're best to communicate they're guest by typing on computer so they can translate English and Spanish but like I said very friendly people and close to airport

2/10 Terrible

Robert A.

Disliked: Staff & service, property conditions & facilities, room comfort
My stay , "SUCKED", The elevator was broken, no air condition (as was offered), the bed had Bugs in it and the location resembled a , "War Torn" place to live ! The room was tiny, although the bathroom was good, but cant sleep in a bathtub. The bed was made , but needs a new matterss (at least) !! Breakfast was free, but offered very little. I wouldn't walk out at Night for fear of being Murdered ! The Hot Water was Hot in the shower , but there was only one towel. Taking your life in your hands to stay there. The staff were nice and healpful, but it was a disaster ! I DEMAND a REFUND please !

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
The only pro I found at this hotel was the air conditioning and the fact that they had room service. Hotel is not in a very good location and is not close to any tourist sights. The view out my hotel window was the view of the next door hotel room. Had to keep windows shut the whole time for privacy from my neighbor. I used their taxi service to get to the airport and my driver did not want to drive me to the airport door. He wanted to drop me off on the street outside of the airport. For a first timer to Lima I would not recommend staying at this hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly clean quiet and comfortable
Great stay. Was sick and the owner was very nice and the facilities were great. Highly recommended

2/10 Terrible

andrea, Boca Raton FL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was robbed while I slept!
I do not recommend that you stay at this hotel there is no lock from within the room so while you sleep anybody can come inside. I stayed one night in the hotel. A wallet containing $350 US and a pack of cigarettes which was left on the nightstand closest to the door was taken from our room. I dread to think what else would've been taken had it been within arms reach.
Response from Noemi on 9 Jan 2017
Dear Guest, Thank you for taking the time to fill out the Comment of our service and your feedback is much appreciated. Please be assured that Royal Inca Hotel continually strives to provide the best service Just be informed that we have cameras in all public, corridors areas of the Hotel and it has been checked by the security Person, so nothing has been happened as it mentioned. Our priority is safety and security for all our guests. We work hard every day making sure that our guests are safe. Once again we apologize for any other inconvenience caused and hope that this will not detract too much from your stay. We hope you have a safe and pleasant journey back home and looking forward to see you on your next trip to Lima Peru in near future. Sincerely, Royal Inca Team.

6/10 Okay

JESTO

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Convenient transit Hotel
Hotel is located near to busy street and is a small hotel. There is nothing much to see around. there is a big grocery store after two blocks which is convenient. there is no elevator in the hotel and all the rooms are upper floors, so have to carry your luggage through stairs. Nice staff and service and they always willing to help and only Spanish speakers in the reception. FYI, airport shuttle is complementary for one way and 10 USD for return, which is OK. We stayed here as a transit hotel one night on the way to Cusco. If you considering as a transit hotel, it is a good choice with breakfast provided.
Response from General Manager on 10 Jan 2017
Dear Guest, We appreciate your comment of our service, its very much appreciated. We are always available to hepl to our guest at the front desk 24hrs , even if your stay is longer or short, there is always something to do around with previous arrangement and your time. We are more than happy to assist you with your luggages to your room since we dont have elevador. Sincerely Royal Inca Team