Av. La Encalada #1515, Monterrico, Santiago de Surco, Lima
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Great hotel, wonderful staff.
In a beautiful location, everything right there, anything you need.
Would definitely recommend and stay again.
James
Stayed 3 nights in Mar 2024
Response from Ana María on 11 Mar 2024
Thank you very much for your comment. We are very happy to know that you enjoyed your stay at our hotel and that you appreciated the attention of our staff, the location and the facilities.We hope to have the pleasure of welcoming you again very soon.
Close to the El Polo new mall. Great location for that area. Far from Larcomar and Miraflores but a nice area with new shopping.
Caius
Stayed 7 nights in Sep 2023
Response from Ana María on 6 Nov 2023
Dear Mr. Caius, We are happy to know you enjoy the surroundings of the hotel, which can find restaurants, drugstore, boutiques, medical centers, etc. We hope you can come back to the hotel.
Best place to Stay if you have an early appointment at the American Embassy! Location at it best, several restaurants, an open shopping center, Medical center, Banks, Pharmacy, Cinema theater, etc. Clean, confortable, big suites, great restaurant and awesome Front Desk!
Gladys
Stayed 1 night in Dec 2022
Response from Valeria on 15 Dec 2022
Dear Gladys, we are glad that you enjoyed your stay at the hotel. We hope to receive you again and offer you the best service.
10/10 Excellent
Omar
Travelled with family
14 Sept 2022
Liked: Cleanliness, staff & service
Excellent service and rooms
Omar
Stayed 4 nights in Sep 2022
Response from Valeria on 14 Sept 2022
Estimado Sr. Lopez, Muchas gracias por su apreciación, nos alegra que haya disfrutado su estadía en el hotel. Esperamos tenerlo nuevamente con nosotros.
The rooms are very comfortable, private and , near good restaurants, boutiques pharmacies, and everything you could need. I recommend this Hotel
Omar
Stayed 3 nights in Apr 2022
Response from Ana on 19 May 2022
Dear Omar, Thank you for your coment. We are glad that you liked our rooms and our privileged location.We will be delighted to have you again at the Hotel.
Stayed here at the peak of the pandemic because of the location. Very clean. Hotel was short staffed and understood on delayed times. Vreakfast took more than 2 hrs and necer received it. Even though we paid and no refund was given.
Didn’t like the fact that taxes where not included in the price, had to pay them after checkout.
Verified traveller
Stayed 1 night in Aug 2019
Response from General Manager on 27 Aug 2019
Dear Guest,
All our rates in the portal like expedia, booking.com, etc doesn't include taxes, but we indicate it in the terms and conditions of the reservations.
Best regards,
Great location, large and clean rooms, friendly staff.
Verified traveller
Stayed 1 night in Nov 2018
Response from General Manager on 27 Nov 2018
Dear Guest,
thank you very for your apreciation, we hope to see you soon.
Best Regards,
6/10 Okay
Christo
6 Nov 2018
Liked: Staff & service, room comfort
Business Stay
This was an Ok stay in a hotel that is busy going through an upgrade- I stayed in one of the new rooms and this was very comfortable.
Breakfast is nothing special, but no complaints either.
Christo
Stayed 5 nights in Oct 2018
Response from General Management. on 12 Nov 2018
Dear Guest,
We really appreciate your comment.
we're improving all our services, so we are sure that in your next stay you'll see several differents.
We hope to see you soon.
Best regards,
Estimado huesped, agradecemos mucho su puntuacion, esperamos que vuelva pronto y poder atenderlo con el esmero que nos caracteriza.
6/10 Okay
Verified traveller
21 Mar 2017
Disliked: Room comfort
Small hotel with ample rooms but very small windows, very hot temperature and noisy air conditioning.
No free water in the room and wifi was working intermittently. I think I inserted my room number and password 500 times.
The door to my room had half inch crack that showed the corridor light.
Overall really bad hotel for international standards.
Probably it is good for Peruvian ones.
Verified traveller
Response from General Manager on 18 Apr 2017
Dear guest, we appreciate your observations about our services, we sincerely apologise about the troubles that you had, I want to comment you that we are remodeling our rooms and we are fixing the internet to give the best experience.
I'm sure that in your next trip you could see the changes.
Best Regards,
General Manager.
Dear Mr. David,
Thank you very much for your appreciation, we are glad to know that you had a good stay with us, we hope that you can come back to use our instalations in the future.
Best Regards,
General Management.
Was there for business. Had everything I needed to make my stay pleasant. Helpful and friendly staff.
Verified traveller
Response from Gabriela on 30 Jan 2016
It's a pleasure for us to read good comments about our staff, thank you very much, we are working to increase the quality in all our areas in order to give you the best stay.
Best regards,
General Management.
Great location next to a upper end shopping center. The staff was amazing and super helpful. They would solve any problem. My only complaint is the carpeted rooms seem out of date and the cool jacuzzi shower tub can be a bit troublesome to step in and out of. Small things. Overall. I would definitely stay there when I go back.
The hotel was average but in front of the US Embassy, so the area (SURCO), was safe. To me that was the most important factor when traveling in business. There was no central heating but, the room was equipped with a portable electrical heater that was excellent. Two of the rooms beside mine, we're under renovation. Didn't hear any noice b'cause I was out the whole day and during night time it was very quiet. Had excellent rest e/night.
Verified traveller
Response from Gabriela on 23 May 2015
Thanks for your observation, we're really happy that you had a great stay with us despite the renovation that we had in that time, that's why we had an strict schedule to don't disturb our guest.
We wish you can come back to visit us.
Quick trip for business. Hotel is very adequate. The rooms are quite large although somewhat dated. Large jacuzzi tub, separate bedroom, kitchen, and convertible couch are nice touches. I would definitely stay here again.
Verified traveller
Response from Gabriela on 23 May 2015
We're really glad that you had a good stay with us and hope you can come again to give you our best services.
Best regards,