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Reviews of Premiere Classe Lille Ouest - Lomme

Premiere Classe Lille Ouest - Lomme
22 Rue du Chateau d'Isenghien, Zone Commercial du Grand But, Lomme, Lille, Nord

Reviews

6.8
Rating 10 - Excellent. 87 out of 592 reviews" "
Rating 8 - Good. 196 out of 592 reviews" "
Rating 6 - Okay. 167 out of 592 reviews" "
Rating 4 - Poor. 100 out of 592 reviews" "
Rating 2 - Terrible. 42 out of 592 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Ian

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from La réception on 30 Oct 2023
Bonjour, merci pour votre note sur votre séjour dans notre établissement, cordialement

6/10 Okay

Lynda

Travelled with group
Liked: Staff & service
It’s ok
The hotel is what you would expect from an inexpensive option. Tiny, dates rooms that are hot all night. You can hear everyone either side. My bed had a cigarette butt in it when we arrived. Room clean otherwise. The hotel is handy for the metro but walking around the back of a shopping centre car park at night didn’t feel safe.
Stayed 3 nights in Sep 2023
Response from La réception on 6 Oct 2023
Hello, We have taken note of your comment. Being in a process of constant improvement, the opinions of our customers are welcome. We are sorry for the discomfort caused by this situation. I will alert my team on this point. Feedback from our customers is always a source of improvement. Hoping to see you again soon. Kind regards

6/10 Okay

mark

Stayed 1 night in Sep 2023
Response from La réception on 6 Oct 2023
Bonjour, merci pour votre retour. Nous avons hâte de vous recevoir de nouveau. Cordialement

8/10 Good

Michael

Travelled with group
Liked: Staff & service
Good value for money for a stay in Lille and only 30 mins into town on public transport. Not high quality but is a decent enough bed to stay a few nights. The breakfast is basic so would not recommend as there is a supermarket and bakery 5-10 min walk away.
Stayed 3 nights in Sep 2023
Response from La réception on 29 Sept 2023
Hello, thank you for your feedback. We look forward to welcoming you again. Kind regards

4/10 Poor

Rhian

Travelled with family
Disliked: Amenities, property conditions & facilities
Rooms are very small and cramped and are the same size whether there are 2 or 3 people sharing, I think it would be difficult for 3 people to share a room purely because of the size of the room and the door to the bathroom did not close fully making total privacy very difficult On a plus point parking outside is secure and the gate is locked at around 11pm and the metro is only a 10 minute walk away The staff were friendly and helpful To help improve the stay I would recommend putting a kettle in each room The hotel is on a retail park so there is not much to look at around the location but I did feel safe and the carpark was secure and mentioned previously It is budget accommodation so if you are looking for somewhere to dump your things and got put it is ok
Response from La réception on 25 Sept 2023
Thank you for your feedback, our customers' opinions allow us to improve every day. I will forward your comment to my team, so that this situation does not happen again. We apologize for the inconvenience.

8/10 Good

Christopher

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from La réception on 25 Sept 2023
Bonjour, merci pour votre retour. Nous avons hâte de vous recevoir de nouveau. Cordialement

6/10 Okay

Ahmed

Stayed 2 nights in Aug 2023
Response from La réception on 25 Sept 2023
Bonjour, merci pour votre retour. Nous avons hâte de vous recevoir de nouveau. Cordialement

2/10 Terrible

Susan, Casper

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I made reservations through Travelocity for the hotel at 45 euro per night, with breakfast. The manager tried to charge me 368 euro which was a bit much for a room so small, with no toilet paper as well. Very bad place.
Response from vincent on 13 Apr 2023
BonjourNous sommes désolé que votre séjour n'a pas était à la hauteur de vos attentes

10/10 Excellent

Remi

Stayed 1 night in Jan 2023
Response from vincent on 18 Feb 2023
BonjourMerci de votre note

6/10 Okay

Benjamin

Disliked: Cleanliness, staff & service, property conditions & facilities
Small and Smokey
Our Ferry was delayed therefore we arrived later than we planned, 02.45. The gates were locked upon arrival and the advice to use the intercom didnt work. We had let the hotel know via the chat service the time we would arrive. The reception was closed, and i tried calling the number for the hotel with no answer. Eventually worked out another number and the receptionist came and let us in. Thankfully was just a base room, however cramped and smelt of smoke, despite the signs saying no smoking. The bedding had lots of cigarette burns in it. As others have said the bathroom was interesting, and a very small shower. The stay served it's purpose but wouldnt want to stay there for long. The view on the morning was a nice surprise though, as we'd arrived in the dark.
Stayed 1 night in May 2022
Response from vinvcent on 11 Jun 2022
Hello Thank you for reporting back on your stay. We are sorry that we did not live up to your expectations. I will forward your comment to my team. Cordially vincent

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable priced A25 stop-over
Fairly convenient location for a stop-over when travelling along the A25 but a lot of confusing signs about 2.1m and other vehicle hight limits which concerned me as I was travelling with a roof box and not on a main route. But I got through with the box at 2.3m. Small room and fairly clean but a few afew dead flies on floor and a few marks on paint work. Fairly friendly staff and hotel near restraurants and hypermarket. Would stay again.
Stayed 1 night in Feb 2022
Response from vincent on 11 Mar 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 Okay

Verified traveller

Travelled with group
1 night at the most
It was ok. We knew what we were likely going into for £25 and in that respect it didn’t disappoint. Very basic, but clean bedding (quite comfy) and workable shower. We only stayed 1 night and left early the next day to catch a ferry. Centre of Lille is approx 20 minutes in the car. The hotel is located in a nice business park with lots of restaurants and entertainment etc. Go with an open mind, it’s cheap, cheerful and serves a 1* purpose.
Stayed 1 night in Dec 2019
Response from Fabian on 4 Jan 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from nicolas on 21 Nov 2019
bonjour nous avons bien reçu votre commentaire et nous vous en remercions. au plaisir de vous recevoir

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Basic accommodation, that’s close to the main routes. Perfect for a night stop
Stayed 1 night in Jul 2019
Response from Fabian on 28 Jul 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

John

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Fabian on 27 May 2019
Madame, Monsieur, bonjour, Merci de nous avoir fait part de votre note ! En éspérant vous revoir très bientôt dans un de nos hôtels. Cordialement,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Cheap and cheerful
Thee reception staff were very helpful and changed our rooms to accommodate us on the ground floor. The room was clean and the bed comfortable but the whole room was sparse and in need of redecoration. There is no soap or shower gel provided. There is a terrace at the back to sit out on and a fishing lake nearby to walk round
Stayed 1 night in May 2019
Response from Fabian on 23 May 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Michail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from Fabian on 19 May 2019
Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

Roy

Liked: Staff & service
It was ok,lots of places to eat and a bowling alley
Stayed 1 night in Feb 2019
Response from Fabian on 15 Sept 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 Good

Lee

Liked: Cleanliness, property conditions & facilities, room comfort
Basic but did the hob
Stayed 1 night in Dec 2018
Response from Fabian on 25 Dec 2018
Hello sir, mam, Thank you for your comment. We hope to see you soon in one of our hostel. Best regards,

4/10 Poor

Heidi, Uk

Disliked: Cleanliness, property conditions & facilities, room comfort
Great location for us but disappointing standards cigarette burn holes/marked in the Bedding aswell as the bathroom
Stayed 1 night in Nov 2018
Response from Fabian on 25 Nov 2018
Hello Mam, First of all, thank you for your advice, it makes us better each day ! I'm taking note of your comments and will speak about it with my team. Best regards,

6/10 Okay

Robin, NS

Liked: Staff & service
Even for busget hotels, this property requires a little work. For reference, i have stsyed at several orher Pdemiere Classe prooerties...this was below standard.
Stayed 1 night in Nov 2018
Response from Fabian on 15 Sept 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

6/10 Okay

Robert

Liked: Cleanliness
An inexpensive sleep= over
The price is right if you just want a place to sleep. Be prepared to lug your luggage up the stairs- no elevators. There are lots of places to eat within walking distance.
Stayed 1 night in Nov 2018
Response from Fabian on 25 Nov 2018
Hello sir, Thank you for your advice, it helps us to be better each day. We always can purpose a ground floor's room on demand based on avalaibility. Best regards,

6/10 Okay

haralja, Northants, England

Liked: Cleanliness, staff & service
Disliked: Room comfort
I know it was a budget hotel but I've stayed in many and never seen such a small room, ditto the 'bathroom'. Disappointing.
Stayed 2 nights in Oct 2018
Response from Fabian on 25 Nov 2018
Hello sir, mam, First of all, thank you for letting your advice, it helps us to be better each day. I'm sorry to ear that you've been disappointed by our hotel. Please note that every Premiere Classe Hotels are the with the same size of room. Anyway i'm taking good note of your comment and talk about it with my team. Best regards,

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Wouldn't choose here again
Low cost motel room! Wouldn't stay again!
Stayed 1 night in Oct 2018
Response from Fabian on 15 Sept 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 Good

wally, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine and very quite
Very useful venue for meals and drinks which came as a surprise. Good car park
Stayed 1 night in Sep 2018
Response from Fabian on 15 Sept 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 Good

JANICE

No complaints.
We only stayed here for 1 night when looking for something cheap. The room was clean and the bed was comfortable, the shower was adequate. The vicinity is very good being close to a Carrefour, Ikea, restaurants and a bowling alley. We were at the end of a 2 week trip and wouldn’t have minded staying at other hotels in this chain, we had been paying far more. If you only want somewhere to rest on your travels you won’t go far wrong with this.. secure parking and very good WiFi.
Stayed 1 night in Sep 2018
Response from Fabian on 15 Sept 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Cheap, good location - you get what you pay for
I wish Premiere Class would be stricter on the no-smoking in room rule. The room was clean and the hotel is conveniently located. But the smell of cigarettes was a negative.
Stayed 1 night in May 2018
Response from Fabian on 5 Jun 2018
Hello sir, Thanks for letting us your advice, it makes us better each day. We're trying to be stricter as possible. All of our rooms are no-smoker, and we've put on each door a sign who signalize to every client that the room is no-smoker but sometimes, clients don't respect this rule, unfortunately. Anyway, i hope to see you again in one of our hotel, and wish you a good day Best regards,

6/10 Okay

christopher

Disliked: Staff & service, room comfort
Somewhere to sleep
Provides a cheap option for Lille.Premier classe hotels all similar. Basic charevterless and dull but cheap.Fine for overnights etc
Response from Fabian on 4 May 2018
Hello sir, mam, I'm glad to know that our hostel pleased you. I hop to se you again soon ! Best regards,

6/10 Okay

Jason

Liked: Staff & service
Disliked: Room comfort
Not great - but cheap!
Loads of road workmen stay at this hotel meaning they come and go at all times of the night - making it a noisy hotel. Stay if you want cheap. Don’t stay if you want a quiet stay!
Response from Fabian on 4 May 2018
Hello sir, I'm sorry to know that you've been disturbed by the working mens, it happens sometimes, but we always try to keep the calm around our hotel. I hope to see you again soon, Best regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Useful one night stopover
Plenty of restaurants supermarket cinema etc in walking distance.
Stayed 1 night in Mar 2018
Response from Fabian on 4 May 2018
Hello sir, mam, I'm happy to know that you are satisfied by our hotel, In hope to see you again soon, Best regards

6/10 Okay

paul

Basic budget hotel
Very basic budget hotel. No problem with that..you get what you pay for.
Stayed 1 night in Oct 2017

6/10 Okay

Dawn

Liked: Staff & service
cheap and cheerful, lots of restaurant nearby
Stayed 1 night in Sep 2017

4/10 Poor

marjorie, scotland

Disliked: Property conditions & facilities, room comfort
Try Campanile
The Lomme Premiere Class is very basic. Situated beside a huge shopping mall, it did have access to eating places and, in particular, one called 'Salad Bar' which was exceptionally good. However, within the 'hotel' the rooms were very small, the 'en suite' so small that it was difficult to use. Breakfasts were basic but did only cost 5 euros but one experience of that was enough. We discovered too late that immediately next door was a Campanile where the standard is higher and only marginally more expensive. Love Premier Classe was depressing.
Stayed 3 nights in Sep 2017

6/10 Okay

Sean, Durham

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
You get what you pay for...
A bit tired and on a Retail Park. At least there was a huge choice for food nearby...
Stayed 5 nights in Jul 2017

4/10 Poor

alan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was extremely small with a tiny bathroom. The cover over the bed had a hole in it from someone's cigarette. The air conditioning made noise but did not work so we opened up a window. People smoked outside so we had to close and open depending on their smoking. The internet was worthless. I needed to make plans for the next day and it was so slow I was not able to. It is very close to some restaurants and a mall and the price was appealing but other than that it is was the worst room we stayed in on our 3 week vacation...hands down! You get what you pay for but in this situation it still wasn't worth the price.
Stayed 1 night in Jul 2017

4/10 Poor

jez

Disliked: Property conditions & facilities, room comfort
You get what you pay for
We booked this hotel for 1 night that coincided with a bit of a heatwave. The room was clean but the air con didn't work at all, the two power sockets seemed to not want to accept an adapter and had long studs that stopped you from plugging anything in. We had one of the most uncomfortable nights of trying to get to sleep ever, I don't think I did manage to sleep in the end. Definitley wouldn't bother to book again as I will pay a bit more next time and stay somewhere that the aircon actually works and I don't feel threatened when leaving my room after dark. You live and learn.
Stayed 1 night in Jun 2017

4/10 Poor

Ronnie

Liked: Cleanliness
Disliked: Staff & service
A very basic hotel which is normally OK however the wifi was so frustrating that we turned our computers off.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

jedthefrog, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic but comfortable enough.
Rooms at the back are quiet with views of the lake and park (fenced off)

8/10 Good

pauline

Liked: Staff & service

6/10 Okay

Brendan, New Stevenston

Disliked: Property conditions & facilities
Premier Classe Lille
Overnight budget hotel while Euros were on. Quite a bit outside the city centre but subway takes you pretty close. Overall okay

10/10 Excellent

John Desmond, D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Lille good easy access
It was a nice place pleasant staff and very helpful

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
You get what you pay for, cheap and cheerful. The basic room was fine for an overnight stay and there were lots of restaurants within walking distance. Despite being a nonsmoking room the room smelt of smoke. The rooms are in need of an update but we've stayed in worse premiere classes.

2/10 Terrible

shelley, Orlando, FL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Once was enough. Will not be back
The hotel room is smaller than an average hotel room, more like a college dorm, Our room #48, smelled of stale cigarettes. We were there for 2 nights and had to borrow an air freshener from the front desk to keep the smell at a minimum. the room had no phone or hairdryer. Also, Hotels.com has their address wrong on its web site. (hopefully this has been corrected)The address took us to another hotel and this caused us to waste an extra hour to finally get to this hotel. The only positive is its very close to Lots of restaurants within distance.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Very basic tiny accomodation, cheap, ok for a nights stopover. Excellent 'Salad' restaurant nearby, well worth checking out. Wouldn't recommend the Campanile restaurant next door though

8/10 Good

Lesley, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect transit hotel for channel crossing.
Stayed for one night only after tunnel crossing from UK. Hotel is within a shopping centre complex with large supermarket and lots of restaurant options. Hotel itself was basic but adequate - more like a motel. Small room, very small bathroom but clean and comfortable. Perfect for a one night stop in transit within an hours drive of Eurotunnel.. Secure free onsite parking was a bonus.

10/10 Excellent

Oory, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good place on the road
Close to town, good and comfortable... will come again

8/10 Good

Payam

Liked: Cleanliness, room comfort