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Reviews of Ramada Encore by Wyndham Leicester City Centre

3 out of 5
Ramada Encore by Wyndham Leicester City Centre
84-90 Charles St, Leicester, England

Reviews

8.2

Very good

Rating 10 - Excellent. 385 out of 1000 reviews" "
Rating 8 - Good. 387 out of 1000 reviews" "
Rating 6 - Okay. 132 out of 1000 reviews" "
Rating 4 - Poor. 66 out of 1000 reviews" "
Rating 2 - Terrible. 30 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for the Curve Theatre
Stayed 2 nights in May 2024
Response from Thao Bach on 28 May 2024
Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best wishes,

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Fan in the room didn't seem to work, but aside from that, it was clean, nice lamp lights & ceiling lights, comfy bed & good towels, large room, pretty quiet, etc. Overall a pleasant stay.
Stayed 1 night in May 2024
Response from Thao Bach on 28 May 2024
Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best wishes,

6/10 Okay

Anita

Only good thing about ramada is its location. Staff don't always acknowledge you and very few smile or ask if ok, I stayed 5 months and not one asked me how I am. The ignorant staff ruin it for the positive smiley ones. Most of them would benefit on a customer service course. The cleaners, after knowing me still threw out my medication I left in drawer & paperwork I had bluetacked to the wall. One of them even stole my eye cream and then later my mascara. Unbelievable. There is no light in the room, the chair is rocky, the bathroom has no fan, the mattress is soft and they are all the same. There is no where to eat unless you eat their expensive and limited food in their dining area or lounge. Breakfast is badic English. The toaster gives lightly cooked bread or burnt. I was told they dont do laundry but then found laundry and dry cleaning list. Dont count sofa-bed as bed the springs are felt easy. No light in main area makes it not bright enough, basic, ironing board needs thicker cover so don't use unless you want to mark your clothes. I was told only other food is only the evening meals, then I see people eating, plenty of places to see and eat in city.
Stayed 18 nights in Apr 2024

10/10 Excellent

Naresh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
City centre walkable. Ample parking at discounted rate. Staff friendly and helpful and resolved any issues quickly.
Stayed 1 night in May 2024
Response from Thao Bach on 28 May 2024
Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best wishes,

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and central
Stayed 1 night in Apr 2024
Response from Thao Bach on 28 May 2024
Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best wishes,

10/10 Excellent

Sara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the theatre
Stayed 2 nights in Apr 2024
Response from Thao Bach on 28 May 2024
Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best wishes,

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for a visit to the city centre.
Stayed 3 nights in Apr 2024
Response from Thao Bach on 17 Apr 2024
Dear guest,Thank you for sharing your review with us, we are much appreciate. Hope to have chance to welcome back soon in the near future.

10/10 Excellent

Lubica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely customer service especially Saloni she helped me with everything booking stays gived me advice she made my week at hotel greatly without any issues.Thank you.
Stayed 2 nights in Apr 2024
Response from Thao Bach on 17 Apr 2024
Dear guest,Thank you for sharing your review with us, we are much appreciate. Hope to have chance to welcome back soon in the near future.

8/10 Good

Ian

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good parking 3 mins away. Hotel will validate your ticket. Reduced to £15 for 24 hours. Very helpful staff. Good breakfast.
Stayed 1 night in Mar 2024
Response from Thao Bach on 17 Apr 2024
Dear guest,Thank you for sharing your review with us, we are much appreciate. Hope to have chance to welcome back soon in the near future.

10/10 Excellent

Troy, Caboolture

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, great people. I was out partying from 4pm to 3:30am and staggered in and had staff check I’m good before letting up to bed. Woke up around 9am had breakfast and a shower and left. The room was great, bringing a girl back would be the only improvement I’d have made
Stayed 1 night in Mar 2024
Response from Thao Bach on 27 Mar 2024
Dear Troy,Thank you very much for your sharing. Hope to have chance to welcome you back.

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Thao Bach on 24 Mar 2024
Dear guest Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best wishes,

8/10 Good

Steve

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a lower cost hotel but is fine if you are looking for a good experience for business travel. Plenty of leisure people around too but mostly business - I was there on a Tuesday. Rooms fine, we’ll equipped, good shower. Not too much noise, bar/restaurant good if limited choice, but overall a better experience than in some.
Stayed 1 night in Mar 2024
Response from Thao Bach on 24 Mar 2024
Dear guest Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best wishes,

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in great location, don't delay, book today.
Stayed 1 night in Mar 2024
Response from Thao Bach on 24 Mar 2024
Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best wishes,

10/10 Excellent

Anisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities
-
Stayed 1 night in Mar 2024

4/10 Poor

Lindsay

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We arrived at 4 pm laundry not arrive with a genuine reason . But when it was done slight stain on bottom sheet and only one towel . Also room was not secure when we booked in. Tv didn’t work at all , Curtain nets ripped in several places . Informed staff not interested no manager to talk to given a generic email address . Senior desk person didn’t offer anything for the inconvenience espaically the tv . As was doing the 10k race so like the background to chill out and missed the athletics on the Saturday night, only saving bit was location to race start which was my research not the hotel . Sooo disappointed more about the way this was not handoed didn’t feel very valued
Stayed 1 night in Mar 2024
Response from Thao Bach on 24 Mar 2024
Thank you for sharing your feedback. We are deeply sorry that you were unable to enjoy your stay. We would like to sincerely apologise that you experienced multiple issues while staying with us. We will make sure to prevent any from happening. I hope you will give us a chance to welcome you again in the future. Kind regards, Guest Service Manager

2/10 Terrible

STEVEN

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Thao Bach on 24 Mar 2024
Thank you for sharing your review with us.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Good breakfast but dated and awful sofa bed
Spacious room, central location, reasonably clean but slightly dated. Sofa bed was so uncomfortable that it couldn't be used. Excellent breakfast and friendly staff however, having stayed in other hotel chains that are the same price and far superior in quality and standard, will not be staying in a ramada again.
Stayed 1 night in Feb 2024
Response from Thao Bach on 24 Mar 2024
Dear guest,Thank you for sharing your review, we are glad you enjoyed your time with us. Thank you for your remarks, we will do our best to improve in those areas and welcome you again as our guest. Best wishes, Guest Service Manager

10/10 Excellent

Sumitra

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 1 night in Feb 2024
Response from Thao Bach on 24 Mar 2024
Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best regards

2/10 Terrible

Vinn

Stayed 1 night in Feb 2024
Response from Thao Bach on 24 Mar 2024
Thank you for sharing your review with us.

8/10 Good

David

Stayed 1 night in Feb 2024
Response from Guest Service Manager on 26 Mar 2024
Dear David,Thank you for sharing your review, we are glad you enjoyed your time with us. Thank you for your remarks, we will do our best to improve in those areas and welcome you again as our guest. Best wishes,

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel,Well placed in the city centre with access to theatre, shopping and restaurants
Stayed 1 night in Feb 2024
Response from Thao Bach on 24 Mar 2024
Dear guest,Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best regards

6/10 Okay

Mr S

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good facility, some things to sort though
Parking cost is ridiculous, I rarely stay at this hotel as I can get lower cost or free parking at most other locations. Staff does not have ability to change out currency to permit leaving gratuity for housekeeping staff--very unfortunate.
Stayed 2 nights in Feb 2024
Response from Guest Service Manager on 26 Mar 2024
Dear Guest,Thank you for sharing your feedback. We are deeply sorry that you were unable to enjoy your stay. We would like to sincerely apologise that you experienced issue with Parking charges while staying with us, as it is located in city centre and parking charges are bit higher then other parts of the city. I hope you will give us a chance to welcome you again in the future. Kind regards,

8/10 Good

Carole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for Leicester comedy festival
Stayed 1 night in Feb 2024
Response from Thao Bach on 24 Mar 2024
Dear guest,Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best regards

10/10 Excellent

Shazia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, really enjoyed the stay and extended it to an extra stay.
Stayed 1 night in Feb 2024
Response from Guest Service Manager on 26 Mar 2024
Dear Shazia, Thank you for taking the time to tell us about your experience at Ramada Encore by Wyndham Leicester City Centre. It is always a pleasure to receive positive feedback. I am particularly pleased that you enjoyed your stay with us and extended your stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Shazia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mini Break at Ramada
Absolutely loved the hotel! The lobby was big and welcoming. The staff were helpful. Very clean and cosy. Right in the middle of everything you need from shopping to historical sights. My Nine year old loved it and wants to come back to visit again! She would stay for longer than 5 days if she could. Thank you Ramada for making our stay comfortable and enjoyable. Shazia
Stayed 3 nights in Feb 2024
Response from Thao Bach on 24 Mar 2024
Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best wishes,

8/10 Good

Benjamin

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Service Manager on 12 Feb 2024
Dear Benjamin, Thank you for taking the time to tell us about your experience at Ramada Encore by Wyndham Leicester City Centre. It is always a pleasure to receive positive feedback. I will share your feedback with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

10/10 Excellent

Margaret

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Great location. go-ops service
Stayed 1 night in Jan 2024
Response from Guest Service Manager on 12 Feb 2024
Thank you for taking the time to tell us about your experience at Ramada Encore by Wyndham Leicester City Centre. It is always a pleasure to receive positive feedback. I am particularly pleased that you found our hotel location great. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

10/10 Excellent

Vinay

Stayed 1 night in Jan 2024
Response from Guest Service Manager on 12 Feb 2024
Thank you for taking the time to tell us about your experience at Ramada Encore by Wyndham Leicester City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely,

4/10 Poor

James

Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Jan 2024
Response from Guest Service Manager on 12 Feb 2024
Dear James, Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best wishes,

10/10 Excellent

JULIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly, helpful and welcoming. We literally spent hours in the bar and restaurant because there was no where else we'd rather be. Everyone we encountered, from kitchen staff, front desk staff, bar staff, cleaners etc were so genuinely friendly and obviously enjoyed their work. I would not hesitate to stay here again because of that reason. The room was comfortable and clean. Stand out staff made this a 5* stay.
Stayed 1 night in Jan 2024
Response from Thao Bach on 13 Jan 2024
Dear Julie,Thank you for your amazing review. I will definitely share with the team about this. We hope to have chance to welcome you back soon to our property.Have a great weekend

6/10 Okay

Shahida

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Service Manager on 12 Feb 2024
Dear Shahida, Thank you for taking the time to tell us about your experience at Ramada Encore by Wyndham Leicester City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely,

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Thao Bach on 13 Jan 2024
Dear Lucy,Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best wishes,

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities
Ideal for our visit to the Curve Theatre in Leicester which was only a few minutes walk alway and in easy walking distance from train station. Staff very pleasant and helpful.
Stayed 1 night in Dec 2023
Response from Thao Bach on 13 Jan 2024
Dear June,Thank you for taking the time to tell us about your experience at Ramada Encore by Wyndham Leicester City Centre. It is always a pleasure to receive positive feedback. I am particularly pleased that you found our hotel location excellent. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

8/10 Good

Joanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location was perfect for the venue i was going
Stayed 1 night in Dec 2023
Response from Thao Bach on 13 Jan 2024
Dear Joanne,Thank you for your great review. We hope to have chance to welcome you back soon to our property.Thank you and best regards

10/10 Excellent

M

Liked: Cleanliness, staff & service
An Outstanding Budget Hotel 10/10
This is to be honest an outstanding Budget Hotel. Every member of the Team here were extremely Customer Focused, especially Sahim in the Bar / restaurant 10/10. The Hotel is just a few minute walk from the Curve Theatre.
Stayed 1 night in Dec 2023
Response from Thao Bach on 13 Jan 2024
Dear M,Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best wishes,

8/10 Good

Jamie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Thao Bach on 13 Jan 2024
Dear Jamie,Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best wishes,

10/10 Excellent

Sharn

Stayed 2 nights in Dec 2023
Response from Thao Bach on 13 Jan 2024
Dear Sharn,Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best wishes,

10/10 Excellent

Marcelo

Liked: Staff & service, property conditions & facilities, room comfort
Manager was great and helped us once we arrived.
Stayed 2 nights in Nov 2023
Response from Thao Bach on 13 Jan 2024
Dear Marcelo,Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best wishes,

2/10 Terrible

Rahul

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Lifts did not work, phone in my room did not work. Staff were totally unhelpful and my whole floor stank of marijuana (the staffs response was "I can get some air freshener") . Avoid this hotel at all costs. Would give 0 stars if I could. Shocking. Only silver lining is that the location is good.
Stayed 1 night in Nov 2023
Response from Thao Bach on 30 Nov 2023
Dear Valued Guest,Thank you very much for your review regarding to your stay. We are much appreciate so that we could improve to serve you better next time. My apologies for the experience that you had and definitely will look into training to make your stay more comfortable. All of Hotel Room is Non-Smoking, however there might be some other guest didn't strictly follow the rule, we will be more mindful to remind our guest when they check - in. Once again thank you for your comment and we hope yo have another chance to serve you to turn your experience around. Best regards

8/10 Good

Lisa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Nov 2023
Response from Thao Bach on 26 Nov 2023
Dear Guest,Thank you for your review and choosing to stay with us, we appreciate that you can share with us your experience while staying so we could improve to serve you better.Hope to have chance to see you againThank you and best regards

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Thao Bach on 26 Nov 2023
Dear Guest,Thank you for your review and choosing to stay with us, we appreciate that you can share with us your experience while staying so we could improve to serve you better.Hope to have chance to see you againThank you and best regards

4/10 Poor

Tracey

Stayed 1 night in Nov 2023
Response from Thao Bach on 26 Nov 2023
Dear Guest,Thank you for your review and choosing to stay with us, we appreciate that you can share with us your experience while staying so we could improve to serve you better.Hope to have chance to see you againThank you and best regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, friendly staff
Good hotel, friendly staff, clean &t idyllic room. WiFi good enough for video conference. Breakfast a little chaotic and would benefit from more people clearing tables, topping up buffet etc.
Stayed 2 nights in Nov 2023
Response from Thao Bach on 26 Nov 2023
Dear Guest,Thank you for your review and choosing to stay with us, we appreciate that you can share with us your experience while staying so we could improve to serve you better.Hope to have chance to see you againThank you and best regards

4/10 Poor

Sally

Disliked: Staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Thao Bach on 26 Nov 2023
Dear Guest,Thank you for your review and choosing to stay with us, we hope you can share with us your experience while staying so we could improve to serve you better.Hope to have chance to see you againThank you and best regards

10/10 Excellent

lynn

Stayed 1 night in Nov 2023
Response from Thao on 28 Nov 2023
Dear lynn,Thank you for your amazing review!Hope you have a good day!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant friendly staff! Best I have come across!
The location for us was ideal as we were attending an event at Athena Theatre which turned out to be just a number of footsteps away from us. Much closer than expected. The multi-story car park patrons can use with a fixed charge was as close as you would exect to get at an hotel with ample parking. The best part of our stay was the wonderful staff who simpy could not do enough for you. They all seemed very happy in their job too which again added to our stay. Put it this way of we ever have to stay in Leicester again this hotel will be our first choice!
Stayed 1 night in Oct 2023
Response from Thao Bach on 6 Nov 2023
Dear Steven,You make our day! Thank you very much for your compliment and we are glad that we serve you well and your stay went smoothly.We hope you have a nice day!Best regards

6/10 Okay

James

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Service Manager on 27 Oct 2023
Dear James, Thank you for taking the time to tell us about your experience at Ramada Encore by Wyndham Leicester City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely,

8/10 Good

Milena

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Service Manager on 27 Oct 2023
Dear Milena, Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best wishes,

8/10 Good

Moosa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Thao on 20 Oct 2023
Dear Moosa,Thank you for your feedback, we are much appreciate and hope to welcome you back soon.Thank you and have a good day!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was purely a sleep over stay, visiting family so didn’t stay around the hotel. Friendly staff that we met, would have preferred a bigger bed ( purely going on premier inn beds). Hairdryer not working. Quite noisy from outside but wouldn’t blame that on the hotel. Would have liked better parking facilities/disable parking as husband has a blue badge due to mobility problems. A little expensive just for a room to sleep in but thankful we could use tesco clubcard. Would stay again but only by using clubcard again so please don’t stop this benefit.
Stayed 1 night in Oct 2023
Response from Thao Bach on 14 Oct 2023
Dear guest,Thank you for taking the time to tell us about your experience at Ramada Encore by Wyndham Leicester City Centre. It is always a pleasure to receive positive feedback. I am particularly pleased that you found our hotel location excellent. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,