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Reviews of ibis Styles Bali Legian

4 out of 5
ibis Styles Bali Legian
Jalan Padma Utara, Kuta, Legian, Bali

Reviews

8.8

Excellent

Rating 10 - Excellent. 442 out of 876 reviews" "
Rating 8 - Good. 318 out of 876 reviews" "
Rating 6 - Okay. 77 out of 876 reviews" "
Rating 4 - Poor. 25 out of 876 reviews" "
Rating 2 - Terrible. 14 out of 876 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel and all the staff. They are all so friendly and helpful. Thankyou for another amazing stay xx
Stayed 5 nights in Jan 2024
Response from management on 15 Jan 2024
Dear Mr/Mrs Trina,Warmest greetings from Ibis Styles Bali Legian,We very much appreciate your comments regarding your stay at the Ibis Styles Bali Legian, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Bigger room Busy area But many mosquitoes
Stayed 2 nights in Dec 2023
Response from management on 10 Jan 2024
Dear Mr/Mrs,Warmest greetings from Ibis Styles Bali Legian,Thank you for sharing your experience with us and we sincerely apologize for the inconvenience caused during your stay with us. We take all guest feedback very seriously and your experience has been highlighted to our team for follow-up.Our team will continue to improve services and facilities, therefore your feedback is very important to us, We will take necessary actions to prevent similar incidents in the future.Thank you again for sharing your experience and we look forward to welcoming you again on your next visit to BaliRegards,Management

4/10 Poor

Kailesh

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The good stuff - Restaurant and housekeeping staff are impeccable. Service with a smile, able to engage guests and provide great service. The not-so-good stuff - Front office staff are in need it training - as the face of the hotel, you would expect them to be attentive and welcoming. We experienced poor service each time with staff either on their phones and social media, or not even making eye contact when speaking to us. No block out curtains and noisy even if you are on the second level. Overall - This is the first time I have stayed in Legian and at this property. About the property, poorly maintained with aged and deteriorating infrastructure. The lights covers at the entrance steps are a trip hazard. Pool area is quite filthy and needs a proper pressure wash, and perhaps smoking designated areas clearly marked and enforced. About Legian - Aussie Bogan paradise is an understatement - the beach was filthy with litter all along, drunk Aussies in the hoards, massage and tattoo parlours for days. Choose your own adventure, but clearly not one for me or recommended for those with families/small kids.
Response from management on 18 Dec 2023
Dear Mr/Mrs Kailesh,Warmest greetings from Ibis Styles Bali Legian,Thank you for sharing your experience with us and we sincerely apologize for the inconvenience caused during your stay with us. We take all guest feedback very seriously and your experience has been highlighted to our team for follow-up.Our team will continue to improve services and facilities, therefore your feedback is very important to us, We will take necessary actions to prevent similar incidents in the future.Thank you again for sharing your experience and we look forward to welcoming you again on your next visit to BaliRegards,Management

8/10 Good

Marion

Travelled with family
Liked: Staff & service
Disliked: Amenities
Property was clean, Bed was comfortable but Toilet is shockingly small. The sliding door is noisy and hard to open. There is no iron, or hairdryer.
Stayed 2 nights in Nov 2023
Response from management on 8 Dec 2023
Dear Mr/Mrs MarionWarmest greetings from Ibis Styles Bali Legian,Thank you for sharing your experience with us and we sincerely apologize for the inconvenience caused during your stay with us. We take all guest feedback very seriously and your experience has been highlighted to our team for follow-up.Our team will continue to improve services and facilities, therefore your feedback is very important to us, We will take necessary actions to prevent similar incidents in the future. for your information, iron and hairdryer we provide at the reception and that's free of charge for guest borrow.Thank you again for sharing your experience and we look forward to welcoming you again on your next visit to BaliRegards,Management

10/10 Excellent

Salendra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall
Stayed 1 night in Nov 2023
Response from management on 1 Dec 2023
Dear Mr/Mrs Salendra,Warmest greetings from Ibis Styles Bali Legian,We very much appreciate your comments regarding your stay at the Ibis Styles Bali Legian, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Management

6/10 Okay

Ahmed

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from management on 22 Nov 2023
Dear Mr/Mrs Ahmed,Warmest greetings from Ibis Styles Bali Legian,Thank you so much for the rating.And we’re all looking forward to welcoming you back again soon.With warmest regards,Management

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything about my stay here. Great friendly service, great location. Very quiet. Large spacious rooms. Pool area is awesome. Breakfast great. Highly recommend this place.
Stayed 2 nights in Nov 2023
Response from management on 15 Nov 2023
Dear Mr/Mrs Patrick,Warmest greetings from Ibis Styles Bali Legian,We very much appreciate your comments regarding your stay at the Ibis Styles Bali Legian, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Management

6/10 Okay

Bronwyn

The door keys kept failing ended up with 4 keys over a 7 night stay telephone in room was not connected toilet would not flush and kept running all night unable to add food and beverages to room and pay at end of stay (without having to pay a deposit) staff were quick to respond to requests when needed
Stayed 7 nights in Oct 2023
Response from management on 15 Nov 2023
Dear Mr/Mrs Bronwyn,Warmest greetings from Ibis Styles Bali Legian,Thank you for sharing your experience with us and we sincerely apologize for the inconvenience caused during your stay with us. We take all guest feedback very seriously and your experience has been highlighted to our team for follow-up.Our team will continue to improve services and facilities, therefore your feedback is very important to us, We will take necessary actions to prevent similar incidents in the future.Thank you again for sharing your experience and we look forward to welcoming you again on your next visit to BaliRegards,Management

6/10 Okay

ricky

Travelled with partner
Disliked: Amenities, property conditions & facilities
The property not very well maintained, furniture in the room are old. Only plus point is the location, walkable to Legian beach
Stayed 2 nights in Oct 2023
Response from management on 15 Nov 2023
Dear Mr/Mrs Ricky,Warmest greetings from Ibis Styles Bali Legian,Thank you for sharing your experience with us and we sincerely apologize for the inconvenience caused during your stay with us. We take all guest feedback very seriously and your experience has been highlighted to our team for follow-up.Our team will continue to improve services and facilities, therefore your feedback is very important to us, We will take necessary actions to prevent similar incidents in the future.Thank you again for sharing your experience and we look forward to welcoming you again on your next visit to BaliRegards,Management

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the long swimming pool where you could swim laps. The rooms were a nice size and well appointed. Staff very friendly and helpful. The provided breakfast was awesome but wished it opened earlier than 7am. Place was very quiet. No traffic noise but some children a little boisterous in wading pool one day at 6am. But will forgive. Highly recommend for the price.
Stayed 3 nights in Nov 2023
Response from management on 15 Nov 2023
Dear Mr/Mrs Patrick,Warmest greetings from Ibis Styles Bali Legian,We would like to thank you for choosing to stay with Ibis Styles Bali Legian during your recent visit and for sharing your appreciation with us.We are delighted to learn that you had on excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon.With warmest regards,Management

8/10 Good

Lynette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room we had was not great very noisy and the balcony access was locked as they were doing renovations. Pool area needs a lot of work Steps into pool had slim on them and very slippery Concrete very slippery signs up every where to warn people Could not fault restaurant staff they were amazing Could not say the same for there hotel manager
Stayed 4 nights in Oct 2023
Response from management on 7 Nov 2023
Dear Mr/Mrs Lynette,Warmest greetings from Ibis Styles Bali Legian,Thank you for sharing your experience with us and we sincerely apologize for the inconvenience caused during your stay with us. We take all guest feedback very seriously and your experience has been highlighted to our team for follow-up.Our team will continue to improve services and facilities, therefore your feedback is very important to us, We will take necessary actions to prevent similar incidents in the future.Thank you again for sharing your experience and we look forward to welcoming you again on your next visit to BaliRegards,Management

6/10 Okay

Susie, Concord

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel is really outdated and desperately needs a refresh. Staff were friendly and helpful. Location was excellent, close to the beach (6min walk), restaurants, bars, spas, garlic lane etc
Stayed 4 nights in Oct 2023
Response from management on 7 Nov 2023
Dear Mr/Mrs Susie,Warmest greetings from Ibis Styles Bali Legian,Thank you for sharing your experience with us and we sincerely apologize for the inconvenience caused during your stay with us. We take all guest feedback very seriously and your experience has been highlighted to our team for follow-up.Our team will continue to improve services and facilities, therefore your feedback is very important to us, We will take necessary actions to prevent similar incidents in the future.Thank you again for sharing your experience and we look forward to welcoming you again on your next visit to BaliRegards,Management

2/10 Terrible

Alison

Travelled with family
Disliked: Staff & service, property conditions & facilities
Better elsewhere
Only thing good is location.Service, there isn’t any.we are not fussy but had breakfast included and would have to say worst breakfast in bali hotel. We went out everyday for breakfast instead.Not enough sun lounges for amount of people staying in hotel. Room wasn’t serviced one day then rang reception 3 times asking for towels and water to shower. Finally bought water no towels!!!! Would never stay again . Rooms are in need of maintenance
Stayed 3 nights in Oct 2023
Response from management on 3 Nov 2023
Dear Mr/Mrs Alison,Warmest greetings from Ibis Styles Bali LegianThank you for taking the time to tell us about your experience at our hotel. On the other hand we want to extend our sincerest apologies concerning all the issues that you have faced during your stay, and even more sorry to disappoint a guest.We are usually known for our great customer service and attention to detail in everything that we do. We strive to provide a superior service experience for every customer, therefore we take your feedback very seriously. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Thank you again for sharing your experience and it is our hope that you will still give us the opportunity to serve you in near future.Kind regards,Management

8/10 Good

Kim, Chelsea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our go to place in Bali, we love the Legian area and this hotel is close enough to the shopping, or a walk to Seminyak. The pool is clean and big enough. Very quiet. The staff are incredibly friendly.
Stayed 6 nights in Oct 2023
Response from management on 31 Oct 2023
Dear Mr/Mrs Kim,Warmest greetings from Ibis Styles Bali Legian,We would like to thank you for choosing to stay with Ibis Styles Bali Legian during your recent visit and for sharing your appreciation with us.We are delighted to learn that you had on excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon.With warmest regards,Management

10/10 Excellent

Janice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ibis styles great location, clean helpful staff, great size pool , ground level rooms are great with out door shower , would definitely stay there again !
Stayed 14 nights in Sep 2023
Response from management on 25 Sept 2023
Dear Mr/Mrs Janice,Warmest greetings from Ibis Styles Bali Legian,We would like to thank you for choosing to stay with Ibis Styles Bali Legian during your recent visit and for sharing your appreciation with us.We are delighted to learn that you had on excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon.With warmest regards,Management

8/10 Good

Tracey

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Had everything you need and location is excellent. Housekeeping was a bit average and had to chase replacement towels and bottled water more than once….no issues getting them when we asked. Don’t bother with the restaurant as so many nice places just a short walk away. Spa on site massages excellent!
Stayed 7 nights in Aug 2023
Response from management on 8 Sept 2023
Dear Mr/Mrs Tracey,Warmest greetings from Ibis Styles Bali Legian,We very much appreciate your comments regarding your stay at the Ibis Styles Bali Legian, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Management

8/10 Good

Mick

Stayed 12 nights in Aug 2023
Response from management on 22 Sept 2023
Dear Mr/Mrs Mick,Warmest greetings from Ibis Styles Bali Legian,We would like to thank you for choosing to stay with Ibis Styles Bali Legian during your recent visit and for sharing your appreciation with us.We are delighted to learn that you had on excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon.With warmest regards,Management

8/10 Good

Shane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 7 nights in Aug 2023
Response from management on 29 Aug 2023
Dear Mr/Mrs ShaneWarmest greetings from Ibis Styles Bali Legian,We very much appreciate your comments regarding your stay at the Ibis Styles Bali Legian, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Management

10/10 Excellent

susan

Stayed 15 nights in Jul 2023
Response from management on 6 Sept 2023
Dear Mr/Mrs Susan,Warmest greetings from Ibis Styles Bali Legian,We very much appreciate your comments regarding your stay at the Ibis Styles Bali Legian, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Management

10/10 Excellent

Ruth Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff.
Stayed 12 nights in Jul 2023
Response from management on 16 Aug 2023
Dear mr/Mrs Ruth Kathleen,Warmest greetings from Ibis Styles Bali Legian,We very much appreciate your comments regarding your stay at the Ibis Styles Bali Legian, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Management

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value for money in Bali
Central location and close to the beach. Friendly and reliable shuttle service (for an additional fee). Clean large room with lots of movie channels, and a large balcony overlooking the pool. Older bathroom but clean with hot water every time I used it. Amazing hot and cold breakfast buffet with lots of variety. Courtyard with pool was lavish. Everyone was friendly. Best value for the price.
Stayed 4 nights in Jul 2023
Response from management on 3 Aug 2023
Dear Mr George,Warmest greetings from Ibis Styles Bali Legian,We very much appreciate your comments regarding your stay at the Ibis Styles Bali Legian, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Management

8/10 Good

Lori

Stayed 5 nights in Jul 2023
Response from management on 23 Aug 2023
Dear Mr/Mrs Lori,Warmest greetings from Ibis Styles Bali Legian,We very much appreciate your comments regarding your stay at the Ibis Styles Bali Legian, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Management

8/10 Good

Bradley

Travelled with partner
Liked: Cleanliness, staff & service
Good size pool, very relaxing. Perfect location. The poolside bar should be open more often and when ordering a drink / snack, the bill should be provided there, rather than the staff going to the main restaurant to provide the bill.
Stayed 10 nights in Jul 2023
Response from management on 20 Jul 2023
Dear Mr/Mrs Bradley,Warmest greetings from Ibis Styles Bali Legian,We would like to thank you for choosing to stay with Ibis Styles Bali Legian during your recent visit and for sharing your appreciation with us.We are delighted to learn that you had on excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.Our team will continue to improve services and facilities, therefore your feedback is very important to us, We will take necessary actions to prevent similar incidents in the future.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon.With warmest regards,Management

8/10 Good

Mark

Liked: Cleanliness, staff & service
The room had large windows so was bright with a good balcony and no mouldy or dank smell so often found in budget accommodation in Bali. There are no lifts so only suitable for people who can negotiate stairs with ease. No bacon in the breakfast menu and very slow toaster. No cutlery in rooms. Staff are very helpful and pleasant. A faulty window lock and tv were repaired within the hour. I considered it good value for the low price point.
Stayed 7 nights in May 2023
Response from management on 3 Jun 2023
Dear Mr/Mrs MarkWarmest greetings from Ibis Styles Bali Legian,Thank you for sharing your experience with us and we sincerely apologize for the inconvenience caused during your stay with us. We take all guest feedback very seriously and your experience has been highlighted to our team for follow-up.Our team will continue to improve services and facilities, therefore your feedback is very important to us, We will take necessary actions to prevent similar incidents in the future.Thank you again for sharing your experience and we look forward to welcoming you again on your next visit to BaliRegards,Management

10/10 Excellent

Trina

Liked: Staff & service, amenities, property conditions & facilities
I just love this hotel. I have been staying here for years. Staff are amazing. Always professional, friendly and willing to help.
Stayed 8 nights in May 2023
Response from management on 25 May 2023
Dear Mr/Mrs TrinaWarmest greetings from Ibis Styles Bali Legian,We would like to thank you for choosing to stay with Ibis Styles Bali Legian during your recent visit and for sharing your appreciation with us.We are delighted to learn that you had on excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon.With warmest regards,Management

8/10 Good

Bujar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First trip to legian hotel was nice only wish I’d known about the three flights of stairs to the rooms no lift. Staff were very nice
Stayed 8 nights in Mar 2023
Response from management on 10 Apr 2023
Dear Mr/Mrs BujarWe very much appreciate your comments regarding your stay at the Ibis Styles Bali Legian We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another wonderful staySincerely,Management

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value hotel
Stayed 4 nights in Mar 2023
Response from management on 2 Apr 2023
Dear Mr/Mrs ThomasWarmest greetings from Ibis Styles Bali Legian,Thank you so much for sharing your amazing experience, We are truly delighted to hear how much you enjoyed your stay with us, We strive to build a “sweet memorable” for our guests and we truly delighted your received a taste of this experience during your stay. Nothing pleases us more than to know your visit was memorable.Once again thank you and please let us know if you need anything, we’re all looking forward to welcoming you back soon.With warmest regards,Management.

6/10 Okay

lesley

Liked: Staff & service
Not good
Stayed 3 nights in Mar 2023
Response from management on 25 Mar 2023
Dear Mr/Mrs LesleyWarmest greetings from Ibis Styles Bali Legian,Thank you for sharing your experience with us and we sincerely apologize for the inconvenience caused during your stay with us. We take all guest feedback very seriously and your experience has been highlighted to our team for follow-up.Our team will continue to improve services and facilities, therefore your feedback is very important to us, We will take necessary actions to prevent similar incidents in the future.Thank you again for sharing your experience and we look forward to welcoming you again on your next visit to BaliRegards,Management

2/10 Terrible

Dayne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at 11.30pm .. no one at reception, had to wait about 10 minutes. Room very ordinary, basic and very noisy from outside and closeness to reception in the morning. Terrible pillows. The shower was in the bathtub with very little pressure, a tiny bar of soap that was obviously low quality. The breakfast area was so noisy from 6am that I had no option but to get up. On to the breakfast ... what a dismal choice ... awful to say the least. We had 2 rooms and decided after one night ... we had had enough! We checked out and spent additional money at another hotel ... the difference was amazing. Unfortunately ... I cannot recommend this hotel at all. .
Stayed 5 nights in Mar 2023
Response from management on 13 Mar 2023
Dear Mr/Mrs DayneWarmest greetings from Ibis Styles Bali Legian,Thank you for sharing your experience with us and we sincerely apologize for the inconvenience caused during your stay with us. We take all guest feedback very seriously and your experience has been highlighted to our team for follow-up.Our team will continue to improve services and facilities, therefore your feedback is very important to us, We will take necessary actions to prevent similar incidents in the future.Thank you again for sharing your experience and we look forward to welcoming you again on your next visit to BaliRegards,Management

6/10 Okay

Lewis

Travelled with group
Did not have hot water in the mornings.
Stayed 6 nights in Feb 2023
Response from management on 23 Feb 2023
Dear Mr/Mrs LewisWarmest greetings from Ibis Styles Bali Legian,Thank you for sharing your experience with us and we sincerely apologize for the inconvenience caused during your stay with us. We take all guest feedback very seriously and your experience has been highlighted to our team for follow-up.Our team will continue to improve services and facilities, therefore your feedback is very important to us, We will take necessary actions to prevent similar incidents in the future.Thank you again for sharing your experience and we look forward to welcoming you again on your next visit to BaliRegards,Management

10/10 Excellent

John

Stayed 14 nights in Dec 2022
Response from management on 1 Feb 2023
Dear Mr/Mrs JohnWarmest greetings from Ibis Styles Bali Legian,Thank you so much for the rating.And we’re all looking forward to welcoming you back again soon.With warmest regards,Management

8/10 Good

THEINGI

Liked: Cleanliness, staff & service, room comfort
A good stay in Bali
The location is very good, close to restaurants, minimarts and shops. The rooms are ok (we stayed in Superior Room, without balcony). We had to borrow hairdryer from the front desk. It was running out and we got it on the second day. If you need it everyday, please bring one. To recharge my samsung phone, it did not fit the hotel's 2 pin round plug. You can buy the plugs at small shops nearby. The staff are very friendly. Overall it was a good stay.
Stayed 4 nights in Dec 2022
Response from management on 1 Feb 2023
Dear Mr/Mrs TheingiWarmest greetings from Ibis Styles Bali Legian,We would like to thank you for choosing to stay with Ibis Styles Bali Legian during your recent visit and for sharing your appreciation with us.We are delighted to learn that you had on excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon.With warmest regards,Management

8/10 Good

Amanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is conveniently located on padma utara within walking distance to shopping, dining and the beach. The rooms are spacious but are a bit tired and in need of renovation. The food and drinks at the restaruant were average and overpriced, with so many options nearby there was no need to dine at the hotel. The pool and grounds around the hotel are well maintained. The staff are friendly and accommodating to your needs. I would recommend the hotel for singles, couples and families.
Response from Management Team on 5 Dec 2022
Thank you for choosing us for your holiday in Bali and taking the time to leave us some feedback.We are glad to hear that you love our location. As you say, the strategic location of our hotel makes us lucky to be in a great location on Padma Street with so many restaurants, shops, and close to the beach.In addition, we deeply apologize for falling short of your expectations. I have addressed your feedback directly with the related team, so we can do our best to ensure this does not occur again.We would love another opportunity to serve you again at our hotel and provide you with a better experience. We hope to see you again soon at Ibis Style Bali Legian. Sincerely,

8/10 Good

Patricia

Stayed 5 nights in Oct 2022

10/10 Excellent

Brett

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the family room and enjoyed our stay. Staff was very friendly, particularly the ladies who oversaw thr breakfast. Breakfast was very good as well (one day a bit warm eating without fan). Pool was nice and appreciated fridge in family room and the crib they brought in. Room was spacious. Liked that hotel was short walk from restaurants and shops, though on sire restaurant was tasty and well priced. Good stay.
Stayed 3 nights in Sep 2022
Response from Management Team on 27 Sept 2022
Dear Mr/s Brett,Thank you so much for the review. It was a pleasure hosting you in your recent visit and we are happy to hear that you had a wonderful experience with our hotel's facilities and services. We would love to see you again at Ibis Styles Bali Legian during your future trips to Bali.Sincerely,Management Team.

8/10 Good

Wendy

Stayed 1 night in Sep 2022

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2022
Response from Management Team on 7 Sept 2022
Dear Mr/s Deborah,Thank you for rating our services. We hope to see you again at Ibis Styles Bali Legian in your future trips to Bali.Sincerely,Management Team.

10/10 Excellent

Irma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Book 3 rooms for my family. They liked it here. It's affordable and clean.
Stayed 3 nights in Aug 2022
Response from Suci Tirta on 31 Aug 2022
Dear Mr/s Irma,Thank you for your review. We appreciate the time you have taken to leave us this positive feedback. it was a pleasure hosting you in your recent visit and we are glad that you had a great stay. We would love to welcome you again to Ibis Styles Bali Legian in your future trips to Bali. Sincerely,Suci Tirta, General Manager.

10/10 Excellent

KENNETH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location,friendly staff,good room,nice breakfast. Easy walking to beach,shopping,bars and entertainment. Will stay again.
Stayed 7 nights in Aug 2022
Response from Suci Tirta on 27 Aug 2022
Dear Mr/s Kenneth,Thank you for your review. We are happy to hear that you had a wonderful time staying at our hotel. We would love to welcome you again to Ibis Styles Bali Legian with even better services and facilities, in your next trip to Bali. SincerelySuci Tirta, General Manager.

8/10 Good

wayne

Travelled with group
Liked: Staff & service
Loved the staff always very helpful and friendly there wasn’t much I didn’t like
Stayed 16 nights in Aug 2022
Response from Suci Tirta, General Manager on 27 Aug 2022
Dear Mr/s Wayne,Thank you so much for your review. We appreciate the positive feedback as it will encourages our team to keep on improving the quality of our services and facilities. It was a pleasure hosting you in your recent stay and we are hoping to see you again at Ibis Styles Bali Legian in your next trip to Bali.

6/10 Okay

John

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Needs a bit of work
Looking a bit weathered. Looks like little maintenance was done during covid. Staff and manager are great. Timber deck near pool is a hazard.
Stayed 3 nights in Jul 2022
Response from Suci Tirta on 3 Aug 2022
Dear Mr/s John, Thank you for your review. We appreciate the time you have taken to write us this valuable feedback. Providing a pleasant stay for our guests is of the utmost importance for our team, so we are happy to hear that you had a great time with our staff. However, we would also like to apologize for the inconvenience caused to you due to our facilities not meeting your expectations. We are still continuously performing regular maintenance on our facilities and appliances. It is a work in progress to achieve the ideal accommodation for every guests. We have taken your concerns about the pool to our team and we will take the appropriate measures to ensure a safer experience around the pool area. If you would allow us to regain your trust, we would love to welcome you again to Ibis Styles Bali Legian in your future trips, with improved services and facilities. Sincerely, Suci Tirta, General Manager.

2/10 Terrible

Brian

Disliked: Cleanliness, amenities, property conditions & facilities
My honest opinion. I don't beleive any maintenence has been done for years. The place is run down and should be condemned.
Stayed 3 nights in Jul 2022
Response from Suci Tirta on 16 Jul 2022
Dear Brian Thank you for taking the time to tell us about your experience at the Ibis Styles Bali Legian. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We've noted all your concern and we will gradually upgrade our room and the maintanance to have your experience memorable and even more convenience whenever you are come back in the future We appreciate your sharing your concerns and are looking forward to welcoming you again in the near future. Sincerely, Suci Tirta - General Manager

8/10 Good

dom

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Like many properties in Bali the Covid pandemic significantly diminished business and forced many closures - those that survive are in serious need of some repairs and maintenance/TLC. Thus property is no exception
Stayed 1 night in Jul 2022
Response from Suci Tirta on 16 Jul 2022
Dear Dom, We very much appreciate your comments regarding your stay at the Ibis Styles Bali Legian We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another wonderful stay Sincerely, Suci Tirta - General Manager

4/10 Poor

Paul

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
I understand this is a budget hotel and have stayed there many times. I also understand the effect of COVID. The pool area is nice but surrounding boards are unsightly and need repainting or staining. The room also needs an upgrade, blinds did not close properly, TV was mostly static, never any hot water unless you showered about midday or midnight. Staff were friendly but were limited in English but that will imporove. We were going to delayed in our arrival and sent several emails advising them, they confirmed our advices and told us it is ok. Arrived at hotel about 1:45am and no one at reception when someone did come (about 25min) we were noted as a "no show" as our emails were not passed on to reception and they waited until 4 am the previous night. As I previously said we have stayed at this hotel many times and found terrific. I truly hope they can find their old self again and become the hotel they used to be.
Stayed 15 nights in Jun 2022
Response from Suci Tirta on 1 Jul 2022
Dear Paul, Thank you for taking the time to tell us about your experience at the Ibis Styles Bali Legian. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Suci Tirta General Manager

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience as expected from ibis styles
Nice hotel and upholding the ibis styles international standard
Stayed 4 nights in Jun 2022
Response from Suci Tirta on 19 Jun 2022
Dear Mr/s Raymond We very much appreciate your comments regarding your stay at the Ibis Styles Bali Legian It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suci Tirta General Manager

2/10 Terrible

Richard

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this Hotel 10 years and nothing has changed - the Hotel is really run down, no staff, damaged property and rooms, terrible food and no swim-up bar, as well as the Spa being closed. We left the Hotel after two nights and moved elsewhere.
Stayed 7 nights in May 2022
Response from Suci Tirta on 1 Jul 2022
Dear Richard, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Suci Tirta General Manager

6/10 Okay

donald

Liked: Staff & service
i understand and appreciate bali has been closed re covid but property was in need of refirbishment but all in all was ok for money
Stayed 7 nights in May 2022
Response from Dewa Darma on 11 Jun 2022
Dear Mr/s Donald Thank you for taking the time to tell us about your experience at the Ibis Styles Bali Legian. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dewa Darma Revenue & Reservation Spv

6/10 Okay

Adrian

Business traveller
Disliked: Property conditions & facilities
Not a hotel I would recommend.
Basically no internet. The TV on a large wall was very old and was 26" . I try not to be petty but it was an order hotel that needs updating.
Stayed 2 nights in May 2022
Response from Suci Tirta on 17 Jun 2022
Dear Mr/s Adrian Thank you for taking the time to tell us about your experience at the Ibis Styles Bali Legian. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suci Tirta General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 13 nights in Mar 2020

10/10 Excellent

Trina, Bunbury WA Australia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Always clean, beds are comfortable and staff are amazing. Its my second home
Stayed 7 nights in Mar 2020
Response from Suci Tirta on 21 Mar 2020
Dear Trina, Thank you for staying with us at Ibis Styles Bali Legian. We are delighted to read that you experienced wonderful stay at our hotel. Thank you for taking sharing your feedback. Valuable feedback like yours always be our source of improvement. My team and I are looking forward to welcoming you again soon. We hope your next stay will be as pleasant as before. Sincerely, Suci Tirta General Manager