Booked into baleka for 10 nights with my daughter and 2 granddaughters, we originally got 2 adjoining rooms upstairs, but after a few days changed into the pool access ones as more fun for the kids, both were nice rooms, very clean, towels changed etc. my daughter had a bit of an issue with her shower. i had trouble with my tv which they promptly replaced with a brand new one. only thing i could actually complain about is the breakfast, whilst ample, it was actually the same menu the whole 10 days. bit boring.