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Reviews of Emerald Boutique Hotel

3.5 out of 5
Emerald Boutique Hotel
Marquez Street, Old Albay District, Legazpi

Reviews

8.2

Very good

Rating 10 - Excellent. 38 out of 90 reviews" "
Rating 8 - Good. 32 out of 90 reviews" "
Rating 6 - Okay. 11 out of 90 reviews" "
Rating 4 - Poor. 5 out of 90 reviews" "
Rating 2 - Terrible. 4 out of 90 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were lots of coffee shops and street foods and a mall just a couple minutes walk away and the price for the quality of the room was great too
Stayed 1 night in Apr 2024

10/10 Excellent

DAVID ALLAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good air con, hot water shower, comfortable bed, good tv programming, quiet night's sleep, good breakfast.
Stayed 1 night in Mar 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was real nice and professional. The morning breakfast was really good. The area of location was friendly and convenient for other shops and restaurants. If i stay in legazpi again it will definitely be this location.
Stayed 2 nights in Jan 2024

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we have stayed at the Emerald boutique. The services is wonderful. The staff is always so helpful. Our favorite person there is Sammer. She is wonderful. You cannot go wrong by staying here.
Stayed 3 nights in Jan 2024

10/10 Excellent

LIZA, JERSEY CITY

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very nice and friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Louise Nichole

Stayed 2 nights in Oct 2023

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived, the hotel, staff greeted us with cucumber lemonade. It was perfect after our long, hot drive from Naga. Our rooms were clean, very well maintained. We had lunch, and the restaurant, and the service was excellent, and the food was delicious. We were only staying for one night because we had to catch a very early flight out of Legazpi in the morning. When we came down to the lobby at 4 AM the night staff had already made us breakfast to take with us even though the restaurant wasn’t ready to open for another two hours! To be honest with you, our stay, however, brief, was probably the surprise of our vacation in the Philippines
Stayed 1 night in Sep 2023

10/10 Excellent

Eloisa, Clearwater

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding overall services!
Stayed 3 nights in Aug 2023

8/10 Good

Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Marilyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and food.
Stayed 3 nights in May 2023
Response from Kenneth M. Osabal (General Manager) on 13 May 2023
Thank you for taking the time to review your stay with us, Ms. Marilyn. We at Emerald Boutique Hotel aims to provide a truly unique experience, and I am thrilled that my team was able to exceed your expectations. I look forward to having you again as a guest in our hotel.

8/10 Good

ANTHONY

Stayed 1 night in May 2023
Response from Kenneth M. Osabal (General Manager) on 13 May 2023
Thank you for taking the time to review your stay with us, Mr. Anthony. We at Emerald Boutique Hotel aims to provide a truly unique experience, and I am thrilled that my team was able to exceed your expectations. I look forward to having you again as a guest in our hotel.

8/10 Good

Efren

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very close to my relatives in legazpi city. The property is very convenient to church,groceries,and to travel to legazpi proper and Daraga area. It would be much better if there is a power point outlet on the bathroom,saves you from buying an extension cord
Stayed 4 nights in Apr 2023
Response from Kenneth M. Osabal (General Manager) on 24 Apr 2023
Thank you for taking the time to review your stay with us, Mr. Efren. We at Emerald Boutique Hotel aims to provide a truly unique experience, and I am thrilled that my team was able to exceed your expectations. I look forward to having you again as a guest in our hotel.

10/10 Excellent

Loida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check-in process was a breeze, rooms are clean and staff are nice and efficient.
Stayed 1 night in Mar 2023
Response from Kenneth M. Osabal (General Manager) on 21 Mar 2023
Thank you for taking the time to review your stay with us, Ms. Loida. We at Emerald Boutique Hotel aims to provide a truly unique experience, and I am thrilled that my team was able to exceed your expectations. I look forward to having you again as a guest in our hotel.

10/10 Excellent

Donald

Stayed 2 nights in Mar 2023
Response from Mr. Kenneth M. Osabal (General Manager) on 6 Apr 2023
Thank you for taking the time to review your stay with us, Donald. I’m happy you enjoyed your stay, and I look forward to having you again as a guest in our hotel.

2/10 Terrible

Maureen

Stayed 2 nights in Feb 2023
Response from Kenneth M. Osabal (General Manager) on 12 Feb 2023
Thank you for taking the time to review your stay with us, Ms. Maureen. I am very sorry that you didn’t have a great experience in our hotel. We have taken your feedback on board and will strive to improve accordingly. We will use your review as an example in upcoming staff training programs so that our employees can better understand how their actions impact the guest experience.

4/10 Poor

Mhau

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Kenneth M. Osabal (General Manager) on 10 Feb 2023
Thank you for taking the time to review your stay with us, Mhau. I am very sorry that you didn’t have a great experience during your stay but rest assured that we will look into it. I look forward to having you again as a guest in our hotel.

6/10 Okay

Aileen

Stayed 1 night in Jan 2023
Response from Kenneth M. Osabal (General Manager) on 10 Feb 2023
Thank you for taking the time to review your stay with us, Ms. Aileen. We at Emerald Boutique Hotel aims to provide a truly unique experience, and I am thrilled that my team was able to exceed your expectations. I look forward to having you again as a guest in our hotel.

10/10 Excellent

Jelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10
Stuff friendly and nice its breakfasts is very good
Stayed 5 nights in Jul 2022
Response from Kenneth M. Osabal (General Manager) on 10 Feb 2023
Thank you for taking the time to review your stay with us, Ms. Jelly. We at Emerald Boutique Hotel aims to provide a truly unique experience, and I am thrilled that my team was able to exceed your expectations. I look forward to having you again as a guest in our hotel.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Kenneth M. Osabal (General Manager) on 10 Feb 2023
Thank you for taking the time to review your stay with us, Mr. Mark. We at Emerald Boutique Hotel aims to provide a truly unique experience, and I am thrilled that my team was able to exceed your expectations. I look forward to having you again as a guest in our hotel.

8/10 Good

Leonel

Stayed 1 night in May 2022
Response from Kenneth M. Osabal (General Manager) on 10 Feb 2023
Thank you for taking the time to review your stay with us, Mr. Leonel. We at Emerald Boutique Hotel aims to provide a truly unique experience, and I am thrilled that my team was able to exceed your expectations. I look forward to having you again as a guest in our hotel.

8/10 Good

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable stay
Shower head pressure very low Air con not the best
Stayed 3 nights in May 2022
Response from Kenneth M. Osabal (General Manager) on 10 Feb 2023
Thank you for taking the time to review your stay with us, Darrell. I am very sorry that you didn’t have a great experience in our hotel. We have taken your feedback on board and will strive to improve accordingly. We will use your review as an example in upcoming staff training programs so that our employees can better understand how their actions impact the guest experience.

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022
Response from Kenneth M. Osabal (General Manager) on 10 Feb 2023
Thank you for taking the time to review your stay with us, Brian. I am very sorry that you didn’t have a great experience in our hotel. We have taken your feedback on board and will strive to improve accordingly. We will use your review as an example in upcoming staff training programs so that our employees can better understand how their actions impact the guest experience.

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower water flow was less than a trickle; took 45 minutes to shower. Ant and roach infestation; nothing else to discuss. Free buffer breakfast was limited to one dish with one serving per individual; I ate breakfast at a outside restaurant everyday. Room size is not comfortable at all; no space to move around in the small area. Ratings are overrated for this hotel. I would give it a 1 out of 5 rating.
Stayed 6 nights in Apr 2022
Response from Kenneth M. Osabal (General Manager) on 10 Feb 2023
Thank you for taking the time to review your stay with us, Brian. I am very sorry that you didn’t have a great experience in our hotel. We have taken your feedback on board and will strive to improve accordingly. We will use your review as an example in upcoming staff training programs so that our employees can better understand how their actions impact the guest experience.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Jean on 2 Dec 2021
Dear Anonymous We thank you for your review and patronage. It was truly a pleasure to serve you. We highly appreciate your valuable feedback on our services. Thank you for choosing Emerald Boutique Hotel as your first choice. We are looking forward to welcoming you on your next stay with us. Once again, thank you, and stay safe! Very truly yours, Reservations Team

10/10 Excellent

Aida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This boutique hotel is a hidden gem. The breakfast was soooo good! The staff are friendly and are very helpful. I’ve stayed here a couple of times already and it has not disappoint.
Stayed 1 night in Feb 2020
Response from Kenneth M. Osabal (General Manager) on 10 Feb 2023
Thank you for taking the time to review your stay with us, Aida. We at Emerald Boutique Hotel aims to provide a truly unique experience, and I am thrilled that my team was able to exceed your expectations. I look forward to having you again as a guest in our hotel.

6/10 Okay

Verified traveller

The property is very accessible to everything and the buffet breakfast. The staff are helpful and reliable. Thank you
Stayed 2 nights in Feb 2020
Response from Kenneth M. Osabal (General Manager) on 10 Feb 2023
Thank you for taking the time to review your stay with us! We at Emerald Boutique Hotel aims to provide a truly unique experience, and I am thrilled that my team was able to exceed your expectations. I look forward to having you again as a guest in our hotel.

10/10 Excellent

MARIO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from Home!
The place was perfect for relaxation, staff are so accomodating, very clean room and air conditioned. Foods also are good, buffet breakfast...over all I can recommend well the place and I love to stay again some other time...!
Stayed 1 night in Feb 2020
Response from Kenneth M. Osabal (General Manager) on 10 Feb 2023
Thank you for taking the time to review your stay with us, Mario. We at Emerald Boutique Hotel aims to provide a truly unique experience, and I am thrilled that my team was able to exceed your expectations. I look forward to having you again as a guest in our hotel.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The sraff are indeed very attentive and friendly. They serve different Filipino breakfast everyday and it was okay. The only downside was everytime we go downstairs for breakfast, some of the food on the tray had run out and had to ask sraff to serve more. I guessed that the rationale for not serving too much as food may get too dry. We had our supper for two days and it was okay, too. The best bit of this hotel is the cleanliness. Whoever cleans this hotel must be commended for her great work. I hope she fets this feedback. This hotel may need a bit of maintenance, i.e. wooden toilet door expanded and unable to close it as a result. Although we dis not mind not closing the door fully. For a hudfet hotel, I do not expect much with the speed of the wifi. They also offer in- room massage and we requesred for this service twice. It was a good value stay overall.
Stayed 3 nights in Jan 2020
Response from Jean on 29 Jan 2020
Thank you so much for staying with us! We are glad to have been of service, and rest assured our staff will hear your commendation. We hope to see you again soon!

10/10 Excellent

Larakent, NJ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very accomodating. The view of the volcano is excellent at Rm.303. Breakfast is very good and the cherry on the top is the free airport transfer
Stayed 1 night in Jan 2020
Response from Kenneth M. Osabal (General Manager) on 10 Feb 2023
Thank you for taking the time to review your stay with us! We at Emerald Boutique Hotel aims to provide a truly unique experience, and I am thrilled that my team was able to exceed your expectations. I look forward to having you again as a guest in our hotel.

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfy beds.. friendly staff.. will gladly check in again
Stayed 4 nights in Jan 2020
Response from Kenneth M. Osabal (General Manager) on 10 Feb 2023
Thank you for taking the time to review your stay with us! We at Emerald Boutique Hotel aims to provide a truly unique experience, and I am thrilled that my team was able to exceed your expectations. I look forward to having you again as a guest in our hotel.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 3 nights in Dec 2019
Response from Kenneth M. Osabal (General Manager) on 10 Feb 2023
Thank you for taking the time to review your stay with us! We at Emerald Boutique Hotel aims to provide a truly unique experience, and I am thrilled that my team was able to exceed your expectations. I look forward to having you again as a guest in our hotel.

8/10 Good

may tiffany

Stayed 4 nights in Dec 2019
Response from Kenneth M. Osabal (General Manager) on 10 Feb 2023
Thank you for taking the time to review your stay with us, Ms. Tiffany. We at Emerald Boutique Hotel aims to provide a truly unique experience, and I am thrilled that my team was able to exceed your expectations. I look forward to having you again as a guest in our hotel.

10/10 Excellent

Charlie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Food, restaurant, front desk were all great. Place was clean.
Stayed 1 night in Dec 2019
Response from Kenneth M. Osabal (General Manager) on 10 Feb 2023
Thank you for taking the time to review your stay with us, Charlie. We at Emerald Boutique Hotel aims to provide a truly unique experience, and I am thrilled that my team was able to exceed your expectations. I look forward to having you again as a guest in our hotel.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended hotel for business trips. Clean, comfortable and spacious room with consistently fast wifi, complete bathroom amenities, good breakfast, and courteous staff. Packed sandwich and free airport transfer provided for an early morning flight. The only negative factor was the dark streets around the hotel with some drinking joints, which make it risky to walk at night, considering that the City Hall and the plaza is just a block away. Not recommended for handicaps since there is no elevator.
Stayed 1 night in Nov 2019
Response from Kenneth M. Osabal (General Manager) on 10 Feb 2023
Thank you for taking the time to review your stay with us! We at Emerald Boutique Hotel aims to provide a truly unique experience, and I am thrilled that my team was able to exceed your expectations. I look forward to having you again as a guest in our hotel.

8/10 Good

DANTE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
😊
Stayed 1 night in Oct 2019
Response from Kenneth M. Osabal (General Manager) on 10 Feb 2023
Thank you for taking the time to review your stay with us, Dante. We at Emerald Boutique Hotel aims to provide a truly unique experience, and I am thrilled that my team was able to exceed your expectations. I look forward to having you again as a guest in our hotel.

10/10 Excellent

Vilma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not too bad!
Stayed 1 night in Sep 2019
Response from Kenneth M. Osabal (General Manager) on 10 Feb 2023
Thank you for taking the time to review your stay with us, Vilma. We at Emerald Boutique Hotel aims to provide a truly unique experience, and I am thrilled that my team was able to exceed your expectations. I look forward to having you again as a guest in our hotel.

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Location is so convenient to some restaurant and close to the church and city hall
Stayed 3 nights in Aug 2019
Response from Anne Jenilene on 30 Sept 2019
Thank for staying with us. God Bless.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Beddings are Very Clean.. also the towel are white and clean. Food taste so good..
Stayed 1 night in Aug 2019
Response from Anne Jenilene on 30 Sept 2019
Thank for staying with us. God Bless.

8/10 Good

Ben, Cavite

Travelled with family
Liked: Cleanliness
near the city and restaurants are nearby. the church is walking distance
Stayed 2 nights in Aug 2019
Response from Anne Jenilene on 30 Sept 2019
Thank for staying with us. God Bless.

10/10 Excellent

Luchi, Manila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 3 night stay was very comfortable. Breakfast has good variety and was always delicious. Lastly, staff are very attentive and courteous.
Stayed 3 nights in Jul 2019
Response from Anne Jenilene on 30 Sept 2019
Thank for staying with us. God Bless.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated in Old Albay. Convenient location. Walkable distance to the main road and Legazpi Albay market.
Stayed 4 nights in Jul 2019
Response from Kenneth M. Osabal (General Manager) on 10 Feb 2023
Thank you for taking the time to review your stay with us! We at Emerald Boutique Hotel aims to provide a truly unique experience, and I am thrilled that my team was able to exceed your expectations. I look forward to having you again as a guest in our hotel.

10/10 Excellent

Nino

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was clean and the staffs were very helpful
Stayed 1 night in Jul 2019
Response from Kenneth M. Osabal (General Manager) on 10 Feb 2023
Thank you for taking the time to review your stay with us, Nino. We at Emerald Boutique Hotel aims to provide a truly unique experience, and I am thrilled that my team was able to exceed your expectations. I look forward to having you again as a guest in our hotel.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
the staff is super accommodating. food for breakfast is ordinary. my room is not cool enough. AC not working well.room is so small and cramp. much more the toilet.
Stayed 1 night in Jun 2019
Response from Kenneth M. Osabal (General Manager) on 10 Feb 2023
Thank you for taking the time to review your stay with us! I am very sorry that you didn’t have a great experience in our hotel. We have taken your feedback on board and will strive to improve accordingly. We will use your review as an example in upcoming staff training programs so that our employees can better understand how their actions impact the guest experience.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
As good as it can get. Bathroom just ok for the area.
Stayed 2 nights in May 2019
Response from Kenneth M. Osabal (General Manager) on 10 Feb 2023
Thank you for taking the time to review your stay with us. We at Emerald Boutique Hotel aims to provide a truly unique experience, and I am thrilled that my team was able to exceed your expectations. I look forward to having you again as a guest in our hotel.

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from Kenneth M. Osabal (General Manager) on 10 Feb 2023
Thank you for taking the time to review your stay with us. We at Emerald Boutique Hotel aims to provide a truly unique experience, and I am thrilled that my team was able to exceed your expectations. I look forward to having you again as a guest in our hotel.

8/10 Good

Mary Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
Boutique hotel right in the midst of the city. Room was small but very clean and comfortable. Free breakfast is a plus. Free wifi. Many restaurants around the hotel.
Stayed 2 nights in Apr 2019
Response from Kenneth M. Osabal (General Manager) on 10 Feb 2023
Thank you for taking the time to review your stay with us Mary Jane. We at Emerald Boutique Hotel aims to provide a truly unique experience, and I am thrilled that my team was able to exceed your expectations. I look forward to having you again as a guest in our hotel.

10/10 Excellent

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service of this hotel is excellent from the staff’s and facilities.
Stayed 9 nights in Apr 2019
Response from Kenneth M. Osabal (General Manager) on 10 Feb 2023
Thank you for taking the time to review your stay with us, Lee. We at Emerald Boutique Hotel aims to provide a truly unique experience, and I am thrilled that my team was able to exceed your expectations. I look forward to having you again as a guest in our hotel.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is one of the best hotels in Legazpi. Each room has a 1 free stub for their breakfast buffet. One of their excelent service is that they call the rooms for breakfast buffet for last call, which is I think they're very keen with their guest. My first stay with them is 5 nights and my recent is 14 nights. I must stay they're very consistent with their service. Worth every penny.
Stayed 14 nights in Mar 2019
Response from Kenneth M. Osabal (General Manager) on 10 Feb 2023
Thank you for taking the time to review your stay with us. We at Emerald Boutique Hotel aims to provide a truly unique experience, and I am thrilled that my team was able to exceed your expectations. I look forward to having you again as a guest in our hotel.

8/10 Good

Norvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Kenneth M. Osabal (General Manager) on 10 Feb 2023
Thank you for taking the time to review your stay with us, Norvin. We at Emerald Boutique Hotel aims to provide a truly unique experience, and I am thrilled that my team was able to exceed your expectations. I look forward to having you again as a guest in our hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and neat and the staff is great and tends to all your needs. They come immediately when you call. The SM mall is a bit out of walking distance but you can get there riding a tricycle for 40 pesos. It would be best to rent a moped to get around town. There is a "Yellow Cab" pizza place within walking distance and a barbque place across the street. You can ride a padyak for 10 pesos or tricycle for 20 pesos to go to the pizza and barbque place. There is also a laundromat a few feet down the street from the hotel where you can wash your clothes for cheap. And the airport is very close by. I recommend this hotel and would stay again.
Stayed 4 nights in Mar 2019
Response from Kenneth M. Osabal (General Manager) on 10 Feb 2023
Thank you for taking the time to review your stay with us. We at Emerald Boutique Hotel aims to provide a truly unique experience, and I am thrilled that my team was able to exceed your expectations. I look forward to having you again as a guest in our hotel.