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Reviews of Ava Residence

2.5 out of 5
Ava Residence
12 Hall Lane, Leeds, England

Reviews

6.6
Rating 10 - Excellent. 19 out of 106 reviews" "
Rating 8 - Good. 34 out of 106 reviews" "
Rating 6 - Okay. 30 out of 106 reviews" "
Rating 4 - Poor. 9 out of 106 reviews" "
Rating 2 - Terrible. 14 out of 106 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

6/10 Okay

audrey

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 7 nights in Sep 2019

2/10 Terrible

Michael

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from AJ on 2 Oct 2019
Hi Michael Please accept my apology for any inconvenience caused. Kindly inform us by call us that which room you stayed in and what caused your stay un comfortable.

2/10 Terrible

Sophie

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
should be cheap but not cheerful!
We booked this ‘hotel’ due to It’s location, price and distance to the first direct arena (as advertised) When we arrived the outside of the ‘hotel’ was dull, dinghey and not as described on the photo on the website. The windows were filthy inside and out and weeds everywhere. The estate the ‘hotel’ was in was in a very poor area with a lot of questionable people walking the streets. The man who ran the place came out and moaned at my Dad several times to park his car closer to the kerb (moving car parking space entirely to another location) insisting it was for his cars protection - after a 4 hour drive not what we needed we just wanted to get in and unpack. Once in the man showed us to the reception (a box room with a phone and very Messy desk) gave us a key chain with two keys (front door and room key) he then showed us to our ‘room’ and stayed in the room with us whilst he continued to talk for the next very awkward 15 minutes touching our towels and bed trying to explain directions that we didn’t ask for. He explained the room should have been £100 and we got a ‘very good deal’ the room was apparently 2 weeks old new paint and bed etc. The mattress was 2 inches thick and rock hard, both my father and I had to wear earplugs to drown out the reception phone that kept ringing at 2/3/4am with no answer and paper thin walls. No shower gel or toiletries provided. Tv was the tiniest I’ve ever seen. The new paint was all over the electrical cables (no masking tape used)
Stayed 1 night in Sep 2019
Response from AJ on 2 Oct 2019
Hi Please accept the apology for the inconvenience caused but 1) we are in process of re-carpeting the car park which was explained. 2)The Room provided was clean and there was no weed or tobacco....Why you didnot called the manager and showed him? Not True 3)Why you cannot park the car properly in the first place to leave the space for others so you accept that parking the car in two spaces was wrong and Manager informed you to park properly. 4) You were explained about the room , fire alram situation and was guided well in the city centre as your DAD asked about it ( was it not good) and then he booked the taxi to the Sports Direct ..Isn't it? 5) There was nothing to complain if you had a good deal and the Mattress is firm and orthopaedic which is good for the back. Your towels and bed was not touched at all. Totally incorrect. 6) We have checked the Phone as there was no call missed and as you are not sure about the timings so its incorrect statement. 7) There were toilet rolls , soap and a shower gel always provided in the toilet. Hence your statement and review is all incorrect. If there would have been any issue why you didnot called the Manager same time as his number is provided you on the back of the door for assistance any time. Please donot mislead other people. Thankyou

8/10 Good

Elliot

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am glad I have discovered Ava Residence for occasional trips to Leeds. I would suggest a bit of a clean up of the communal kitchen, inside the cupboards! But I will recommend it to others. Thank you for friendly welcome, and advice about ordering takeaways.
Stayed 1 night in Sep 2019

4/10 Poor

Stanley

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
The man that checked us in was very attentive and tried his best to help with any request that was put forward.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing every person............................ Nice choice
Stayed 8 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Ladislav

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Louise

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Reasonable hotel
You get what you pay for here. It served us well as we just needed a bed for the night. The furniture varied, but a lot of it was damaged. My partner didn't find the bed that comfotable but I was fine. However, the bathroom was nice, and there was a mini fridge & kettle. If you want to check in out of the hours though, it's a £15 fee.
Stayed 1 night in Jul 2019

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight after cricket
Very good experience. Helpful and welcoming. Good clean and comfortable room.
Stayed 1 night in Jul 2019
Response from Sunny on 6 Jul 2019
Thankyou very much for your kind Words which means alot to us. I hope to host you again.

10/10 Excellent

Lillie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant!!!
Absolutely lovely staff, made you feel very welcome and at home, can’t fault the place. Everything was just what you want.
Stayed 1 night in Jun 2019
Response from Sunny on 6 Jul 2019
Thankyou for your stay at Ava Residence. I am happy that you liked the place and the service provided to you. I hope to see you again. Regards

4/10 Poor

Steve

Disliked: Cleanliness, room comfort
Mis leading!
The pictures on Hotels.com are computer generated. Do not be mis led into thinking its a nice hotel. It was more like a half way house. Any hotel with a mobile number on the door is not a hotel. Terrible place you need to remove the pictures off the site & put mine on that I have attached.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was surprisingly big. it was close to city centre.
Stayed 1 night in May 2019

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Ideal for a night
Stayed for one night due to a concert. Was pleased to find hotel cleaner than expected and more modern than the exterior suggested. Towels and toiletries were a nice touch. Mattresses could have been better quality but check in was quick. No funny smells or noises, we were in here just to sleep and leave early.
Stayed 1 night in May 2019
Response from Sunny on 6 Jul 2019
Please accept my Thankyou for staying here and liking the place. Regards

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service
Sonny was so helpful, and as there were no other hotels in Leeds due to the football we realy appreciated that he accommodated us. Thank you for staying up late Sonny and all your help
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Sunny was very welcoming. Low budget, comfortable place to stay
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good value, room was nice and had everything we needed including a kettle and tea/coffee. Parking was very handy. Comfy bed and spacious enough for 2 people. Plenty of plug sockets including by the bed which is good when you have so many things to charge up over night! The rest of the hotel was rather tired and to be honest quite institutional-looking though (a bit like a student halls of residence), would be nice it it has a bit of an update and had more of a hotel or guesthouse feel. The room itself was absolutely fine though. The manager was very friendly and phoned a few hours before we checked in to confirm.
Stayed 1 night in May 2019

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very over priced
Next time ill stay in Ikea car park
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

6/10 Okay

Megan

Stayed 1 night in Apr 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort
Comfortable
It was peaceful , it was ok for what needed it for , staff member friendly , would stay again .
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money friendly staff the inside is nicer than the outside ....dont park under the tree the hawk from hell redecorates your car
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money friendly staff nice comfy room .....just dont park under the tree as the hawk from hell poos on your car x
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good value for money reasonable price for leeds thank you i font want to write anything else
Stayed 1 night in Mar 2019

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price for short stay.
Friendly staff, nice place. Good nights sleep.
Stayed 1 night in Mar 2019

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with helpful and friendly staff although quite noisy at times
Stayed 1 night in Mar 2019

8/10 Good

Abiodun Christine

Liked: Staff & service, room comfort
Comfortable stay
Good experience. Helpful and welcoming staff
Stayed 1 night in Mar 2019

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good
Average hotel experience, very good for the price though considering I only booked 6 days in advance
Stayed 1 night in Feb 2019

6/10 Okay

Samuel

Liked: Staff & service
Probably not what you're expecting...
The photos and descriptions make it seem like a 3-4 Star hotel however this is not the case...it's more of a glorified hostel with your own bed and bath rooms...certainly a place for older teens and young adults to hang out without adult supervision...there were a few of these folks staying this night whom expressed their inconsideration by being loud all night and smoking cigarettes inside - hence why the hotel manager told me multiple times to keep the smoking outside. I would have rather stayed in a 2 star hotel for much less money.
Stayed 1 night in Feb 2019

6/10 Okay

Mark

Get what you pay for
Can't really complain about this place, the staff were helpful and friendly, the hotel was clean, the room was spacious and the bed was o.k.
Stayed 1 night in Feb 2019

6/10 Okay

Henderson

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2019

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Room comfort
Reasonably priced but disappointed with comfort.
A reasonably priced room and an affordable taxi ride to the city centre (the recommended taxi firm have a good service). The room was warm and well furnished with a good en-suite but the bed was extremely hard and uncomfortable with a thin mattress.
Stayed 1 night in Feb 2019

2/10 Terrible

Kelvin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WARNING DO NOT STAY AT AVA RESIDENCE
DO NOT STAY AT AVA RESIDENCE, it’s in a dangerous part of Leeds the accommodation isn’t clean or comfortable or even a hotel, why it’s on this website?? I walked out shortly after arriving and booked somewhere else, I was disgusted.
Stayed 2 nights in Jan 2019

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a little bit nervous because the hotel was in a bit of a run down area, but it was absolutely fine! Safe area, ridiculously comfortable bed, nice en suite and friendly staff. Would go back if ever back in Leeds again! Only half an hour walk or 5 minute drive back to city centre too.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not too far from town centre and leeds grand theatre. Advise take taxi as They are reasonably priced. It waa a little noisy at night but that shouldn't put you off. I found the roomclean and comfortable. Staff friendly and helpful.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Beautiful rooms and very spacious, very kind staff and it was very warm, especially in the winter. Definitely reccomend staying here
Stayed 1 night in Nov 2018

6/10 Okay

Maurice

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2018

6/10 Okay

Pat, Knutsford

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
well situated
Not really suitable for me as a Disabled person, but I managed even though the bed surround is dangerous. I had a very bad accident with one of these beds, before I became disabled. I was unable to open the window or use the shower.
Stayed 3 nights in Sep 2018

8/10 Good

ainee, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
I checked in a bit late but i informed hotel that i will be late as i was stocked in traffic but i was surprised that i need to pay 15 pounds extra. Hotel is clean and comfortable.
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yuck
Overpriced, very basic, filthy dirty 'ashtray' as a welcome at the front door
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i would definitely stay there again.
Stayed 1 night in Jun 2018

8/10 Good

Lawrence, Prenton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location not brilliant as a bit of a rough area but only 5-10 mins from both the city centre and Headingley by bus or taxi but property itself is very nice, rooms comfortable and clean. Owner very nice and happy to leave our bags there prior to checking in time.
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Basic but cheap. If you just need somewhere to get your head down its perfect.
Stayed 1 night in Mar 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get what you pay for!
Room was fine - clean with good wifi. Area was really dodgy - I didn't leave the property. Guy who greeted me was helpful.
Stayed 1 night in Mar 2018